Book Payless car rentals at Indianapolis Airport

Indianapolis, IN, United States - Indianapolis
27 Oct — 3 Nov
Indianapolis, IN, United States - Indianapolis
Wed 27/10
Noon
Wed 3/11
Noon
Driver's age:

Pros

"The rental ."(in 1903 reviews)
"—met my expectations for the price."(in 147 reviews)
"The rental was clean."(in 1857 reviews)

Cons

"The was extremely dirty."(in 2308 reviews)
"The was extremely dirty."(in 2216 reviews)
"The was extremely dirty."(in 2293 reviews)

Reviews

Overall rating6.1 GoodBased on 294 reviews
Cleanliness
6.2
Comfort
6.4
Overall
5.9
Pick-up/Drop-off
5.8
Value for money
6.2

Recent reviews

Traveller rating
57
34
46
63
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Find reviews that mention:
4.0
They Canceled my booking and charged me a discountCons:I booked on Kayak easily. I had plane delays and was not able to get to Payless until 6pm when on Kayak they said pick up was noon. I did not see anywhere that there was a dead line to pick up or my booking would be canceled. I understand it was later than usual but I did not think to call. I was more concerned with getting flights and missing my connections because of airline delays. I am stuck with no car if I decline and go back to airport to rent another car at a higher rate. I feel I was shafted by PaylessReviewed 22 Oct. 2015
review fromkayak
2.4
Skip Payless RentalsCons:They didn't have the midsize car I rented and put me in an SUV (so much for gas mileage) , at check in/out the TV in the waiting area was so loud I had to yell to be heard, the shuttle took 20 minutes to pick me up from the airport (they didn't answer the shuttle phone the 1st 2 times I called), the workers were very unfriendly on the brink of rude. Save valuable time while traveling and pick one of the other car companies located at te airport-they are 10 minutes away if they answer their phones- instead I lost at least an hour of my trip stuck trying to get Payless to pick me up or take me to the airport. Horrible experience.Reviewed 14 Feb. 2017
review fromkayak
3.2
Not for Professional UsePros:At least we got a vehicle.Cons:I reserved a 12 passenger van, but only when I was at the counter did they tell me they were "overbooked," so all contact information I had provided during the reservation was ignored. They said the best they could do was a 7-passenger "van" which ended up being a Mitsubishi Outlander SUV - two small seats hidden in the trunk. Even with only six passengers, we couldn't even fit a cooler in. This was a business tour with state and federal agency representatives - needless to say Payless singlehandedly caused a lot of embarrassment and potentially ruined the trip. Do not use this company if reliability is even the slightest concern.Reviewed 23 Jun. 2017
review fromkayak
10.0
Pros:Great...courteous, convenient, quality Jeep provided! Great experience!Cons:No problems!Reviewed 21 Jun. 2020
review fromkayak
5.6
You Get What You Pay ForPros:If you're looking for something cheap, you can't beat the price point—it was a very cheap rental. The staffers were friendly (though very understaffed), and pick-up from the airport was very convenient, and both drivers were very friendly.Cons:When we booked through Kayak, Kayak told us we were renting a Chevy Spark—we specifically wanted a smaller vehicle for easier parking, but when we arrived at Payless, we ended up with a larger vehicle. So, I'm not sure if this is a Kayak or Payless issue, but there seems to be some sort of miscommunication between both companies when booking online. I write this knowing that I could've missed some sort of text that maybe said "you might get a car similar to the one you ordered". The car we ended up with was nice, but unfortunately it smelled like previous customers were smokers, and it really did smell horrible, and, we left the car smelling like smokers. Again, we read that Payless' customers weren't allowed to smoke, yet, we ended up with a car that smelled like smoke.Reviewed 20 Jun. 2018
review fromkayak
10.0
There is no catch, it's just a great dealPros:Payless was super convenient and, as their name would imply, cost much less than other options. The shuttle was there waiting when we made it off the plane. Their primary location is about 15 minutes from the airport. For me that was another perk because it was 15 minutes worth of downtown Indianapolis / IND airport chaotic traffic I didn't have to worry about. I had the car for 5 days, paid exactly what I was quoted, and picked up and dropped off the car within 10 minutes of arriving at the office. No funny business at any point. To top it all off, it cost about 1/3 of most options where you pick up the car directly at the airport. I would definitely recommend them to anyone without hesitation.Reviewed 5 Jul. 2017
review fromkayak
5.2
Pros:everyone at the rental company was very courteousCons:The kayak website advertised that the rental car vendor was "in terminal" it was not in terminal, and was the only rental company that was not. The signage was poor and I only was left to assume that Payless was one of the "off site rental companies" Furthermore, upon return (after the 15 minute drive back to the airport) the airport does not let the rental company drop off at departures, so I was dropped off back at the other rental car companies and walked back to the terminal. The walk is not long, but if you are not on site, you should be dropped off at departures.Reviewed 28 Apr. 2016
review fromkayak
3.6
Cons:The agent told my wife that the road side assistance was included, so she took it. Then, we found out there was an additional daily charge for it when we got the receipt after the rental. They would not make an adjustment and remove the charge, even though I let them know that was not on the reservation. My wife was on her way to visit her mother who was very ill (and died the next day) and admittedly didn't read the rental agreement in detail. But, she did ask if the road side assistance wS included when asked if she wanted the coverage, and was told it was. I will not be renting from Payless in the future.Reviewed 16 Dec. 2015
review fromkayak
4.4
Pros:Staff was great Pickup and drop off was easyCons:The car was extremely dirty. It seemed as if it was not washed or cleaned for the past couple rentals. The car was damaged in various areas. The car should be decommissioned until it gets fixed.Reviewed 27 Jul. 2020
review fromkayak
2.0
Cons:We had a reservation for a premium SUV so our family could go on vacation together. I called and the day before to confirm that everything would be ready and they told me I was good to go. When I arrived, they informed me that they didn't have any card that big and that they wouldn't be getting any. When I asked why I was told y reservation was good to go the lady informed me that it was because I do have a reservation, they just won't have that car. They said they could give us 2 cars for the price of one which was no help in the 6 family members driving together. We had to then find a different rental the day of the trip which ended up being close to the same price and a fast and easy process with another company. I would never go with this company again.Reviewed 31 Jul. 2018
review fromkayak
6.0
Not really “at the airport”Cons:I chose Payless since they had the best price. I did see something about shuttle service but that wasn’t significant to me since many airports have shuttles to the car rental area. While every other company has a counter literally at the Indy airport, you need to catch a shuttle and travel 15-25 minutes (depending on traffic) into a sketchy Indy neighborhood to get to Payless. I also had occasion to call customer service for a potential mechanical issue and was underwhelmed and frustrated with the service I received. Overall, the experience was adequate but considering everything the small monetary savings wasn’t worth it.Reviewed 5 Oct. 2017
review fromkayak
2.0
Why make a reservation if they give you car away.Pros:NothingCons:My flight was scheduled to get in a little after 3 PM, so I made a reservation for 3 PM. I didn't know that Payless didn't have a counter in the airport, so I wandered around a little bit before finally calling them. The person on the phone told me to go back into the terminal and use a courtesy phone to call the local office. When I finally called it was about 4:05. The agent on the phone told me that reservations are only held for a hour, so they gave my car away and didn't have any more. They told me to check with the other car rental placed and wished me luck. What was the point of having a reservation if they were just going to give it away?! Luckily, I was able to find a car from another company. I won't consider renting from them again.Reviewed 12 Oct. 2017
review fromkayak

Payless car rentals near Indianapolis Airport

7800 Col H Weir Cook Memorial, Payless car hires

Address

7800 Col H Weir Cook Memorial

Hours

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday08:00 - 23:00
Sunday07:00 - 23:00

Phone

+1 317 777 7337

Top tips for renting a car from Payless at Indianapolis Airport

  • Intermediate hire cars from Payless at Indianapolis Airport are around 33% cheaper than other car types, on average

FAQs about renting a car from Payless at Indianapolis Airport

  • On average a hire car from Payless at Indianapolis Airport costs $193 per day.

  • Intermediate (Hyundai Accent or similar) is the most frequently booked hire car type from Payless at Indianapolis Airport.

  • 7800 Col H Weir Cook Memorial is the closest Payless hire car location to Indianapolis Airport. The telephone number for this location is +1 317 777 7337.

  • Yes