Book Thrifty car rentals at Indianapolis Airport

Indianapolis, IN, United States - Indianapolis
24 Jan — 31 Jan
Same drop-off
Indianapolis, IN, United States - Indianapolis
Mon 24/1
Noon
Mon 31/1
Noon
Driver's age:

Pros

"Nice staff and s."(in 2376 reviews)
" at both airports fantastic!"(in 242 reviews)
"Nice staff and clean s."(in 2339 reviews)

Cons

"Alt not to same standard"(in 2245 reviews)
"Alt not to same standard"(in 2178 reviews)
"Alt not to same standard"(in 2242 reviews)

Reviews

Overall rating7.6 GoodBased on 108 reviews
Cleanliness
8.1
Comfort
7.6
Overall
7.6
Pick-up/Drop-off
7.6
Value for money
7.6

Recent reviews

Traveller rating
37
6
6
11
0
Find reviews that mention:
4.4
Poor customer servicePros:The car was cleanCons:I arrived at airport to pick up car, and no one at the counter - walked into the garage counter, no one there either. Had to wait about 20 minutes for someone. Going thru the rental process the agent didn't seem to know what she was doing - poor communication skills - and I asked her if she could apply my AAA discount and she went ahead and asked me to sign something and she will get the discount later, then revealing she didn't know how to apply the discount. Then I had to wait on a mgr to do it - and re run the sale - took too long to complete. Then she goes into great detail about how I have to fill up the care or be charged some ridiculous fee, and I had to bring my receipt. If you see the car is full of gas what is the receipt for? That wasn't clear to me - and I used my debit card and she went into detail about running my credit report - seeming how she didn't seem intelligent enough for the job - I was worried about her having my information that way.... I'm still awaiting my AAA discount to be applied after the car return. Probably won't rent with you guys again.Reviewed 7 Aug. 2017
review fromkayak
2.0
I Got ScrewedPros:It was easy to place the reservation and for kayak to take my money.Cons:It was easy for kayak to take my money and leave me without a rental car. Got to the Indianapolis International Airport expecting to pick up a van. Thrifty and all other rental agencies wouldn’t give me the time of day. Leaving me stranded with the option to phone a friend. Reasons stated are as follows: Under 25, No major credit card, No loopholes in their policies that allowed an Active Duty Service member to rent while in leave. I needed orders stating that I needed a rental vehicle for military purposes. They have me a “you’re SOL buddy” kind of attitude. Good luck to anyone who deals with such people on a daily basis.Reviewed 10 May 2018
review fromkayak
4.4
Pros:The car drove alright.Cons:On pickup, the staff was atrocious. There was a huge line, yet no effort was made by the staff to act with any kind of urgency. Questions were met with blank stares. And worst of all, there was an additional $50 charge on a car that I had pre-paid for. When I asked about the charge, I was told "airport taxes". Kayak was not forthcoming on the final cost, so I see that as a failure of Kayak, not necessarily Thrifty. Kayak or Thrifty should have disclosed the additional amount that would have to be paid at the airport. I budgeted for this trip, so that extra spend meant I couldn't take my nieces to a special event we had planned on. More than one person should operate the counter at peak pick-up times.Reviewed 19 Dec. 2019
review fromkayak
6.4
Needs more organizationPros:I was upgraded to a nicer car (at no additional cost) because the car they originally had me assigned to looked like it had been in a fender-bender. Not wanting to be blamed for this, they were able to reassign a vehicle. I really appreciated the female employee's assistance with that. Also, it was convenient that the rental car company was in the airport. Oh, be sure to fill up the car before you drop it off! They will charge $9.99/gallon if you don't! I saw a couple that were upset when they were going to be charged almost $100 because they didn't fill it up. It says it clearly on the contract though.Cons:The process of getting into your rental car is confusing. Once you pay inside, you are given the paper that has your assigned car in its slot. No one walks out with you to find the vehicle. There are many lots with rental cars. We had gotten into the wrong car at first. No one walks around and inspects the car with you, so make sure you do that before you leave. They can give you a piece of paper that you can dictate any scratches or dings. The drop off was fairly simple and painless.Reviewed 12 Jul. 2017
review fromkayak
9.6
Car issue resolved easilyPros:After getting on highway, I noticed rear bumper flapping in the wind and stopped to push back in. Didn't get far before it happened again. Stopped and called roadside assistance who was very helpful and together we decided it best to turn around and trade the car. Super helpful attendant quickly got me into a different car yet before departing, I noted the front bumper was very loose! She quickly got me another car and 3rd time was a charm....the experience was seamless from there.Reviewed 8 Oct. 2018
review fromkayak
6.8
Cons:Car had a flat tire at pickup. Needed to wait and switch cars before leaving.Reviewed 31 Aug. 2017
review fromkayak
10.0
Pros:Agent at IND airport was helpful and friendly and efficientReviewed 14 Dec. 2017
review fromkayak
8.0
Pleasant, but short staffedPros:Easy access, clean and comfortable car. Friendly staff.Cons:Short staffed both when I arrived and dropped the car off. Led to waiting both times that lasted longer than usual.Reviewed 7 May 2018
review fromkayak
2.0
NEVER RENT FROM THRIFTY EVER!!!Pros:NOTHING!!!!!!!!!!!!!!!!!!!!!!!!Cons:WE DID NOT GET THE VEHICLE WE ORDERED WE COULD NEVER GET A HOLD OF ANYONE WHO COULD HELP US THERE IS NO PHONE NUMBER FOR ANY THRIFTY LOCATION THEY ALL ARE DISCONNECTED AND THEY SEND YOUR CALL TO INDIA THEY TOLD US THEY FIXED OUR RESERVATION AND WE COULD PICK UP THE VEHICLE WE ORDERED IN ANOTHER STATE ON THE WAY TO OUR DESTINATION, WE GET THERE AND THERE IS NOT ONLY NO RESERVATION, BUT THERE ISNT ISN'T THE VEHICLE THEY SWORE UP AND DOWN WAS THERE AT THAT FACILTY!!! BIGGEST LET DOWN OF A COMPANY EVER!!! RUINED OUR ENTIRE VACATION!!!! FILLED OUT A COMPLAINT, WAS TOLD SOMEONE WOULD CONTACT US WITHIN 20 HOURS.... IT HAS BEEN 4 DAYS AND NOTHING!!!!!!Reviewed 11 Jun. 2018
review fromkayak
2.8
Pros:Good gas mileageCons:No cars available when I arrived, waited 30 min for a vehicle, in error they had me as picking up and returning the vehicle 30 min after picking it up, found this out when I returned vehicle. Outside they could not help me, Inside counter could not give me a receipt, waited about 20 min still no receipt, no manager on site. Today on Monday I still do not have a receiptReviewed 2 Apr. 2018
review fromkayak
8.4
Nice YukonPros:The Yukon was a comfortable ride for my daughter's school trip. Plenty of room, power, and I averaged over 21mpg.Cons:Picked up from Indianapolis Int'l. The original vehicle I was assigned had already been rented, so I was sent on a wild goose chase to pick it up. I had to return to the kiosk and was given another vehicle.Reviewed 16 May 2017
review fromkayak
10.0
Pros:Great car, nice and clean!Reviewed 5 Nov. 2017
review fromkayak

Thrifty car rentals near Indianapolis Airport

7801 Col H Weir Cook Mem Dr, Thrifty car hires

Address

7801 Col H Weir Cook Mem Dr

Hours

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Phone

+1 877 283 0898

Top tips for renting a car from Thrifty at Indianapolis Airport

  • Intermediate hire cars from Thrifty at Indianapolis Airport are around 33% cheaper than other car types, on average

FAQs about renting a car from Thrifty at Indianapolis Airport