Book Thrifty car hires in Indianapolis

Pros: The car drove alright.

Cons: On pickup, the staff was atrocious. There was a huge line, yet no effort was made by the staff to act with any kind of urgency. Questions were met with blank stares. And worst of all, there was an additional $50 charge on a car that I had pre-paid for. When I asked about the charge, I was told "airport taxes". Kayak was not forthcoming on the final cost, so I see that as a failure of Kayak, not necessarily Thrifty. Kayak or Thrifty should have disclosed the additional amount that would have to be paid at the airport. I budgeted for this trip, so that extra spend meant I couldn't take my nieces to a special event we had planned on. More than one person should operate the counter at peak pick-up times.

Pros: The car that we rented was clean and ran really well.

Cons: The prices that they offer online is not what they actually offer once you go to pick up the car. They over charge their insurance and add so many fees apart from the regular car and insurance fees. Our price went from $60 online to $160 (picked up the car). Plus the deposit fee of $200. NEVER AGAIN

Cons: The check in counter was slow and the girl gave a space number to find my car which did not exist. We reserved a mid-size SUV got a Buick Encore which is at best a compact and only had room for one suitcase. The drop off attendant said it was a compact car but they would not credit the difference.

Pros: The staff was friendly.

Cons: The security depot was charged to my card twice and I was never emailed a receipt.

There’s a reason Thrifty is cheapest.

Pros: Car was clean. Car drove well. No complaints about car itself.

Cons: Wait time in line at pickup was over 1 hour. Cars not ready and available for assignment. Staff very slow. Staff not communicative about delays. Only 2 staff working Friday evening. 1 staff was a trainee. Customers were actually leaving the line and going to other rental companies.