8.0
Pros:Great carCons:Pretty expensiveReviewed 16 Apr 2021
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6.8
Pros:Car was good. Drop-off smooth and efficientCons:Pick-up took a long time to get the contract and then go get the car.Reviewed 23 Oct 2019
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2.0
Cons:No representative at desk to rent cars. Did not answer phone calls. Had to rent with another company at the airportReviewed 15 Jan 2019
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2.0
No one at counter waited for 20 min then rented elsewherePros:Nothing to gauge l.Cons:Jacksonville airport. No one at counter. Four people in line waited 20 minutes. Rented from dollar next door and was leaving and still no one there. Will never use againReviewed 13 Jan 2019
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4.0
Cons:Something wrong with the car (Chevy Malibu). A LOT of exhaust came into the passenger compartment when the car was stopped or idling. Notified payless when we dropped off the car, but attendants did not seem to care and I doubt they wrote the vehicle up for maintenance.Reviewed 8 Dec 2018
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6.8
Pros:No issues with the vehicle. Upgraded to a van due to no invetory of a full sizeCons:Waited 70 minutes to check out vehicle since there was only representative at the counter. Dropped off vehcile at 7:50 pm was told to chek in at the terminal counter, Waited another 25 min to chek in the vehicle due to the same circumstances.Reviewed 5 Dec 2018
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8.0
Pick up - terriblePros:Most of it was good. thank you.Cons:I had to wait at the parking garage for almost 40 minutes to get the car! It was a huge disappointment because I did not have much time on this trip. The system they are using there does not seem to be very efficient.Reviewed 13 Sept 2018
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10.0
Cons:The rental fee for two child seats was very expensive $50.per car seat.Reviewed 23 July 2018
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5.2
Could not rent with PaylessPros:That they were at the airportCons:They wouldn't take a debit card without proof of a return flight. Not a big problem, but after I showed them proof, they still wouldn't take my card. Having no options for me, I went next door to a better known company and they had me taken care of in no time.Reviewed 27 June 2018
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2.0
Garbage experiencePros:NothingCons:Seeing no one attending to the line, and then being told by two women who came to stand behind me that they had already been waiting for an hour with no help.Reviewed 11 June 2018
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8.8
Cheap easy rental. Slow pickup.Pros:Clean tiny easy to drive, convenient location. Very understaffed pickup counter - just a single person vs 3-4 at every other rental agency. But at least they are on site vs having to take a shuttle.Cons:Understaffed pickup counter. Slow long wait. Old school (paper) vs electronic documents/signature/etcReviewed 6 May 2018
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10.0
Pros:Quick pick up and drop off. Great rate!Reviewed 10 Apr 2018
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