Book Payless car rentals at Norfolk Airport

Norfolk, VA, United States - Norfolk
21 Jun — 28 Jun
Norfolk, VA, United States - Norfolk
Mon 21/6
Noon
Mon 28/6
Noon
Driver's age:

Pros

"f, nice car, great process.""(in 630 reviews)
""Friendly staff, nicer, great process.""(in 1857 reviews)
""Friendly staff, nicer, great process.""(in 1903 reviews)

Cons

"The ."(in 2216 reviews)
"The was not clean."(in 2308 reviews)
"The was not clean."(in 2293 reviews)

Reviews

Overall rating5.0 OkayBased on 58 reviews
Cleanliness
5.4
Comfort
5.4
Overall
4.6
Pick-up/Drop-off
4.5
Value for money
5.2

Recent reviews

Traveller rating
16
8
7
27
0
Find reviews that mention:
5.2
Pros:Volkswagon Jetta. Clean car. Inexpensive gas optionCons:Staff at off site office made several mistakes. Tried to up sell and were rather unpleasant.Reviewed 31 Jul. 2018
review fromkayak
10.0
Pros:In Norfolk, Payless picks up the customer at the airport then drives about 3 minutes to the Payless location where the rental contract is signed and the vehicle is received. When the vehicle is returned to Payless, they shuttle the customer to the airport and drop off, curb-side, at departures. I love that I don't have to navigate through airport traffic or have to haul my luggage through the parking lot(s). The vehicle they issued was clean, a newer model, and in great condition. The whole experience was really easy, and they were so nice.Cons:They have demonstrated excellent customer service and prices (I've rented with them 3 times in 2 years), but the curb-appeal of the business and the lobby first made me wonder if the place was a here-and-gone business. I tend to develop a level of trust toward a business based on the upkeep of a place.Reviewed 7 Oct. 2018
review fromkayak
10.0
Pros:It was greatReviewed 18 Oct. 2019
review fromkayak
6.0
Cons:Don't let them fill up for you. You will end up paying double of your original renta7cost.Reviewed 12 Feb. 2017
review fromkayak
2.0
Pros:nothingCons:there is no payless at the norfolk airport. they are shut downReviewed 15 Sep. 2020
review fromkayak
2.0
Pros:Location was closed, had to pay for a cab to and from off airport location to find this out.Cons:Don't rent vehicles from locations that have been closed for monthsReviewed 21 Sep. 2020
review fromkayak
2.0
Cons:They were closed at the time I requested the vehicle via Kayak so I had to go somewhere elseReviewed 11 Sep. 2017
review fromkayak
6.0
Cons:Seemed to be many hidden charges. Mandatory fueling payout (refundable after turnin). Not located at airport.Reviewed 19 Sep. 2017
review fromkayak
5.2
Cons:Location is away from airport. They closed early was left stranded upon my return. Had to find another way to the airport. I had to later initiate contact to assure they checked the vehicle in - no apologies, nothing, So, not again.Reviewed 20 Aug. 2017
review fromkayak
10.0
car rentalPros:There was only one person at the counter at the time ,but she was very professional and courteous even as the line kept growing.Reviewed 2 Sep. 2017
review fromkayak
2.0
Pros:once I got to the office fast check inCons:I could not call the location. I tried several times and it always went to a national call center and they wouldn't transfer me to the desk at the location. There is no telling how long it will take to get the shuttle to and from the airport. this location apparently lost internet connection and no one emailed or called me to alert me of this problem. Also this "airport" location, It's not an airport location it's a mile away, does not accept after/before hours drop offs. so if this location happened to be open you as the customer can't leave until after 8 AM. there are 6 Am flights all the time. They don't tell you that Avis is their partner company and that you can drop off at the airport with them unless they have a problem. Also the car smelled like cigarettes and there was clothes from the previous renter still in the car, and the car windows were dirty. In addition, there was a sound that I didn't notice until I drove off that was coming from one of the wheels. I checked but nothing was there but it was a worrying the whole time i was driving the car. This tells me these cars aren't always inspected or cleaned before they send them back out. I think that it's unsafe.Reviewed 30 Dec. 2019
review fromkayak
2.0
Pros:Payless was an absolute failure. After confirming the reservation hours before arriving early, we were met with a sign on the door indicating that the computers were down and we could complete the Reservation pickup at the local Avis location. At the Avis we were instructed that they were simply honoring the Payless reservation pricing and we would have to negotiate the reservation refund with Payless. Additionally we watched the same scenario unfold with others in the Avis line along side us trying to complete their Payless reservation. After the reservation debacle Payless was unreachable for a refund. Additional we were unable to reach anyone through the third party website. All this was 4 days ago and we are still trying to get a refund of hundreds of dollars for a car rental reservation we never received. It is fraudulent experiences such as this that deter consumer trust in the online reservation process. We will think twice before using such services in the future.Cons:Every aspect of this transaction could have been better from transparency of technical difficulties during the early reservation confirmation the day of ...to the current impregnable wall of communication and cooperation presented in an unjust attempt at withholding what should have been an instant and uncontested refund.Reviewed 21 Jun. 2020
review fromkayak

Payless car rentals near Norfolk Airport

3444 North Military Highway, Payless car hires

Address

3444 North Military Highway

Hours

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday08:00 - 12:30
Sunday09:00 - 18:00

Phone

+1 757 855 0977

Top tips for renting a car from Payless at Norfolk Airport

  • Economy hire cars from Payless at Norfolk Airport are around 32% cheaper than other car types, on average

FAQs about renting a car from Payless at Norfolk Airport

  • 3444 North Military Highway is the closest Payless hire car location to Norfolk Airport. The telephone number for this location is +1 757 855 0977.

  • Yes