Book Payless hire cars in Portland

Portland, OR, United States
4 Nov — 11 Nov
Same drop-off
Portland, OR, United States
Thu 4/11
Noon
Thu 11/11
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Portland

Overall rating7.0 GoodBased on 131 reviews
Cleanliness
7.5
Comfort
7.5
Overall
6.9
Pick-up/Drop-off
6.4
Value for money
6.9

Recent reviews

Traveller rating
32
16
12
18
0
Find reviews that mention:
4.0
Could have been better about dropoff information accuracyPros:During pickup, one employee was very helpful and pleasant. Rate was correct and although car had close to 40000 miles on it, car ran well(but had stains inside and torn flooring).Cons:Told that since offsite at Portland airport and last Sunday shuttle was at 6:40 pm, I could return it after that at Budget or Avis. Since it was about 6:40 when I was near return, I went straight to Budget (also offsite). I had to wait in line of people picking up cars for about 15-20 minutes (was advised Budget couldn’t check car in like all othe rental companies at point of return), then waited about another 10-15 minutes for employee to confirm that Budget wouldn’t check in car and I’d have to go to Avis, drove to Avis (onsite) and had to go to office there and finally got it checked in. Made for a tighter run to catch plane than expected. Disappointing lack of coordination and helpfulness by Payless and BudgetReviewed 16 Jul. 2018
review fromkayak
2.8
Checkout was a disasterCons:The offsite location in Portland is nowhere near the airport. It was at least a 15-minute ride to the Payless location. There was one van - not a shuttle - taking people to the location, so there was always a line of customers. When we arrived at the rental location, there was only one person checking out cars. It took me 45 minutes to get my car with five people in front of me. There were at least that many people behind me in line. The car I got was a Chevy Impala (supposedly an update). It was mediocre in driving. This is my last business with Payless since the experience was not worth the lower price.Reviewed 11 May 2016
review fromkayak
4.0
Payless / Avis ConnectionPros:Car was good.Cons:I (Ed Scovil) arrived just past the staffing hours at PDX on Wednesday evening,10/05/16. My information said that AVIS would be able to help me. I went to the AVIS counter, very nice lady, but she had to fill out all the paperwork manually. When I returned the car on Friday evening, I was given a slip of paper with the mileage and told to take to the AVIS desk in the parking structure. The AVIS representative said that they would be unable to process the return until the next day and I was told that I would receive an email confirmation the next morning. My rental contract was retained by AVIS. I have no documentation that I returned the car and I never received an email confirmation as promised. I left my work email. escovil@PeaceHealth.org Seems to be a very poor partnership between Payless and AVIS from an efficiency and customer service perspective. I filled the car with gas prior to returning and I still do not have confirmation of my car return and final invoice. Thanks, Ed Scovil 360-788-6782 Office Phone Number 360-281-8740 Mobile Phone NumberReviewed 10 Oct. 2016
review fromkayak
6.8
Pros:The car was fine and the service was good on site. Everyone was very helpful. The cost of the car was by far the most inexpensive.Cons:When trying to find out if they cover a car in Canada, I could not get an answer, in fact, the staff was rude and uncooperative. When I asked for a supervisor, they would not refer me to one. When I contacted corporate, they would not resolve the issue either. We did not know if the car would be covered until we reached the site. We had to make other plans for driving in Canada before we made our trip, because there was no certainty if we would be able to drive there. When we reached the site, they said quite nicely, "certainly you can drive in Canada.." Why could they not tell us this before we made our trip?Reviewed 26 Jun. 2018
review fromkayak
2.0
Had to switch to Avis(same company)Pros:The car was okay.Cons:Car was dirty inside when I first got it. Was at the airport at 6pm and waited for the shuttle to drive me to the off airport carlot Payless had. Called and they said a driver would be there shortly(They close at 7pm FYI). So 6:50 comes around and I call again, to be told that no more shuttles were actually coming(awesome!) so they tell me to go to Avis at the airport since it's the same company and they will honor my reservation prices. Weekend goes by and I return the cr with half a tank, I knew they charged a little extra for filling up but they hit me with $80 fee for half a tank!! It cost me $28 to fill up from E in Seattle which had higher gas prices. Thats almost 8x the price! I called to see if they can fix it they only said they go off local premium gas cost and charge an extra 10% fee. So I guess local premium gas is $8 per gallon and I was unaware.Reviewed 8 Nov. 2016
review fromkayak
4.4
drop offPros:A Payless rep escorted me to drop car off at Avis at the airport.Cons:I had trouble finding drop off office where I got the car. The streets were confusing. Some said NE..then said N Columbia. The reps at the office did not answer the phone to help me. The nationwide customer service i called several times didn't help..i finally found the drop off office but even though staff was there they refused to take car and escorted me to the airport to dtop car at Avis. I almost missed my flight. .stressful.Reviewed 19 Jun. 2017
review fromkayak
6.4
Closed when our flight got therePros:The car was clean and comfortableCons:Didn’t realize the office was almost 3 miles from the airport. We waited on a shuttle for 45 minutes and then found out the office was closed. The nice person at the Avis desk was finally able to help usReviewed 18 Jul. 2018
review fromkayak
5.2
Horrible customer servicePros:The rental was very nice and comfortable. It was also the cheapest rental by far.Cons:The customer service is absolutely horrible. Upon drop off I realized there were charges that were not discussed when we picked up. The agent literally laughed in my face and said "oh well". Completely disrespectful. Will never go there again, no matter how great the deal may seem. Honesty and respect are worth more.Reviewed 19 Apr. 2016
review fromkayak
8.8
Pros:Good price nice carCons:Off site location, have a bit of a wait for the shuttle busReviewed 18 May 2018
review fromkayak
2.0
Extra charges!!Cons:Quite a ways away from the airport so know that. We rented our car for 2 weeks. A month and a half later we received a letter in the mail from Payless that there was "excessive sand" in the car. (We went to the beach. Yes, sand from our shoes was on the floorboards.) They said they were charging us $250 for cleaning the sand. $250!!!!!!!! You can detail a car which takes hours and pay a little over $100. I am fighting thisReviewed 3 Aug. 2017
review fromkayak
2.4
Pros:Sales lady was cool.Cons:But she was new give her a week and she will be as jaded as the pockmarked chick with straight hair that wouldn't even acknowledge me as i waited for 15 minutes at the desk to rent a car. $200 hold for credit. $350 for debit. An hour and a half to rent a car? Crazy. Shuttle took half an hour.Reviewed 20 Apr. 2016
review fromkayak
10.0
An easy experience.Pros:Making the reservation, picking up the car, and dropping it off were a breeze. Thanks for everything!Reviewed 3 Oct. 2016
review fromkayak

Where can I find Payless hire cars in Portland?

7240 Ne Airport Way, Payless car hires

Address

7240 Ne Airport Way

Hours

Monday05:00 - 23:5900:00 - 01:00
Tuesday05:00 - 23:5900:00 - 01:00
Wednesday05:00 - 23:5900:00 - 01:00
Thursday05:00 - 23:5900:00 - 01:00
Friday05:00 - 23:5900:00 - 01:00
Saturday05:00 - 23:5900:00 - 01:00
Sunday05:00 - 23:5900:00 - 01:00

Phone

+1 503 288 8050

Good to know

Most popular car type

Intermediate

Top tips for hiring a car from Payless in Portland

  • Intermediate car hires from Payless in Portland are around 11% cheaper than other car types, on average

FAQs about hiring a car from Payless in Portland