Pros
" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)
Cons
"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)
Reviews
Overall ratingBased on 10972 reviews
Cleanliness
Comfort
Overall
Pick-up/Drop-off
Value for money
Recent reviews
Traveller rating
Find reviews that mention:
2.0
Pros:NothingCons:I needed to change the name on the reservation and no one was able to help me do it so I ended up having to cancel and then pay triple the amount that I was supposed to. I am appalled and very angry.Reviewed 27 Dec. 2020
review from![cheapflights]()
6.0
Pros:Everything was okayCons:They could be more specific about the price and fees because the price is not realisticReviewed 8 Jan. 2021
review from![cheapflights]()
4.0
Cons:With a not so pushy sales agentReviewed 21 Dec. 2020
review from![cheapflights]()
8.0
Pros:When I needed to exchange my vehicle due to a minor mechanical issue, it was fast and simple.Cons:When I arrived to pick up my vehicle there was no one in sight. When I finally found someone there was no greeting of any kind. But the agent was very rude handed me the keys and she walked out to continue her smoking, but did not direct me to the location of the vehicle. I had to read the signs to findout where their vehicles were parked and started walking down the aisle and hitting the alarm button to see which van would beep. And viola I found my rental. Horrible service when I picked up my rental but the agent I worked with when exchanging my vehicle was excellent.Reviewed 19 Jan. 2021
review from![cheapflights]()
2.0
Absolute nightmarePros:Nothing at all. They were unprofessional, did not care about my situation, offered no help, and should be out of business.Cons:I made a reservation with payless rental in Baltimore maryland through Hotwire. According to the reservation ( #11986177US0) my wife was supposed to pick up a standard size car at their Baltimore Washington Intl., BWI 7426 New Ridge Road Hanover, MD 21076 location. When she got there from Tampa, she was told that the reservation had been cancelled. No other explanation, no attempt to help her find another vehicle, simply your reservation was cancelled and we don't have a car for you. She called me and was almost in tears, so I spoke with the sale person (Roman) who said the same thing, Sorry, you reservation was cancelled, and we have other other cars available for you. No explanation as to WHO cancelled it. I then called hotwire, 3 times, each time I was on hold for 20 minutes, And each time they dropped the call. They kept telling me that they did not cancel the reservation and told me to call back Payless. I explained to them that I had called them back, they said that it was cancelled and they offered no explanation as to why. I asked to speak to a supervisor at Hotwire, and was put on hold yet again. And of course after 15 more minutes on hold, they dropped my call and disconnected. I absolutely hate Hotwire and will never rent another car from Payless even if they were free. I got no help from either company, no one has ever attempted to contact me and rectify the situation, or apologize or anything. I can not say anything good about either company and wish they both would go bankrupt.Reviewed 17 Dec. 2019
review from![momondo-kyk-wl]()
2.0
Pros:Nothing to like....no staff or cars. Had to find another rental car company once I saw the sign closed....went out of business. I received no email or call...I was stuck without a car.Cons:Send out an email before arrival dateReviewed 7 Jul. 2020
review from![cheapflights]()
2.0
Pros:I paid for car and they told me I was a no show because my flight was delayed. Did not get carCons:Give me the car I paid for.Reviewed 12 Mar. 2021
review from![cheapflights]()
8.0
Pros:Simple processCons:Getting the vehicle I originally rent.Reviewed 16 Mar. 2021
review from![cheapflights]()
3.2
Not for Professional UsePros:At least we got a vehicle.Cons:I reserved a 12 passenger van, but only when I was at the counter did they tell me they were "overbooked," so all contact information I had provided during the reservation was ignored. They said the best they could do was a 7-passenger "van" which ended up being a Mitsubishi Outlander SUV - two small seats hidden in the trunk. Even with only six passengers, we couldn't even fit a cooler in. This was a business tour with state and federal agency representatives - needless to say Payless singlehandedly caused a lot of embarrassment and potentially ruined the trip. Do not use this company if reliability is even the slightest concern.Reviewed 23 Jun. 2017
review from![kayak]()
2.0
Cons:There could have been an attendant to check customers in.Reviewed 30 May 2020
review from![kayak]()
2.0
Cons:The representative name indera was worst n horrible person n she didn’t explain me about the deposit charges n she didn’t explain me any other charges. She was not helpful n she took my time to get my check in done.. very disappointingReviewed 14 Jun. 2020
review from![kayak]()
9.6
Cons:More information that after hours Payless is at the Avis counter.Reviewed 16 Jun. 2020
review from![kayak]()
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Top tips for renting a car from Payless at Toronto Island Airport
- Mini hire cars from Payless at Toronto Island Airport are around -72% cheaper than other car types, on average
FAQs about renting a car from Payless at Toronto Island Airport
On average a hire car from Payless at Toronto Island Airport costs $39 per day.
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