Book Thrifty car rentals at Salt Lake City Airport

Reviews

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Traveller rating

Excellent

41

Good

25

Okay

16

Mediocre

17

Poor

0

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4.0

Pros:The suburban we rented was in good shape and we had no mechanical issues while rentingCons:It took an hour to pick up despite having a reservation because it was being cleaned. Once picked up it smelt heavily of smoke. We were also charged a hefty concession fee not noted in the original quote.Reviewed 1 Jul. 2021

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8.0

Pros:It was a nice new clean car.Cons:Pickup is very slow. A long line, with only two desk agents. Why do they ask all the same questions I already entered in when I made the reservation? They should have my name, address, phone number, drivers' license, and credit card. Just give me the keys, please. It shouldn't take nearly as long as it takes.Reviewed 2 Jun. 2021

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10.0

Cons:Great, simple, fast, service ion a very nice new car.Reviewed 26 May 2021

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2.0

Pros:The pickup at Salt Lake City airport had 1 attendant for 30 people, then the manager on duty arrived and helped. The attendants did the best they could with the crowd they had to manage.Cons:We had potential safety issues with our car when 4 and a half hours away from a rental office. We repeatedly were disconnected from service agents on the phone, and NO FOLLOWUP when this happened. Had to spend several hours on hold with NO resolution and, I repeat, NO FOLLOWUP. The safety issue turned out to be OK, but Thrifty was not interested in the least to help us ensure our safety was assured and our vacation plans not totally upended.Reviewed 5 May 2021

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4.0

Cons:I was in line for over 1 hour to pick up the car in SLC.....unsatisfactory! Everyone in line had reservations, so not sure how "manning the booth" during this period was not better predicted. If I hadn't prepaid, I would have moved over to another vendor. Agents did their best to keep things moving and were courteous. I appreciate the gesture of an upgrade, but didn't really need it.Reviewed 27 Apr. 2021

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4.0

Pros:The pick-up process was awful and very poorly managed, but the car was clean and the drop-off was convenient.Cons:I waited in line for over an hour and a half to pick up my car, causing me to miss an activity on the first day of my trip. There was one person servicing a line of 30+ people until a second person (the manager) finally showed up to help once the line looked like it was close to 50 people. She was unapologetic for the wait and cited the fact that they are the cheapest as the justification for being severely understaffed to manage the number of reservations for that day/time. The counter itself looked like it was meant to accommodate at least 6 agents. After the long wait, when I finally got to the counter, they didn't have the type of car (mid-class) I had reserved for myself. While their prices are competitive I'm not sure I would book with them again in this location.Reviewed 27 Apr. 2021

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2.0

Pros:Understaffed. Not helpful. Slow. This company undercut all the other competitors and had 30 people standing in the line for a car with only one person processing customers. the rest of the rental car lines had no people. We waited over 2 hours in line for our car and was late for our event. Will never go with Thrifty ever again.Cons:DO NOT USE THRIFTY.Reviewed 13 Apr. 2021

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4.0

Pros:Fast drop offCons:False marketing of premium SUV. Nicer SUVs were in a class below. $300+ Extra fees charged at the airport. Bait and switch.Reviewed 12 Apr. 2021

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2.0

Pros:NothingCons:The ability to cancelReviewed 1 Apr. 2021

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6.0

Pros:The pick up at the SLC airport was horrible as I had to wait in line for over an hour to pick up the car. There was only 1 staff member for Thrifty and on 1 staff member for Dollar which made the entire process VERY slow. On the other hand the drop off at LAX was VERY easy/excellent, and a service representative came right over and checked me and the car out.Cons:There could have been more service representatives at the rental counter to make it so that so many people did not have to wait over an hour to pick up their car. Everyone was complaining regarding the lack of service representatives at the rental counter.Reviewed 26 Mar. 2021

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10.0

Pros:Staff helpful.Reviewed 24 Mar. 2021

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2.0

Cons:Rip off. Returned the car 5 days early and they charged me $3,600 extra. Supposedly in the contract. So they have the car to rent out earlier to rent to others (at the same location) and charge me more. Ridiculous. Also the SLC rep misrepresented the lDW. Never using thrifty againReviewed 20 Mar. 2021

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• How much does it cost to hire a car from Thrifty at Salt Lake City Airport?

  On average a hire car from Thrifty at Salt Lake City Airport costs $132 per day.

• What is the most popular hire car from Thrifty at Salt Lake City Airport?

  Intermediate (Ford Escape or similar) is the most frequently booked hire car type from Thrifty at Salt Lake City Airport.

• Where can I find Thrifty hire cars at Salt Lake City Airport?

  776 North Terminal Drive is the closest Thrifty hire car location to Salt Lake City Airport. The telephone number for this location is +1 877 283 0898.

• Does Thrifty offer shuttle or airport pick-up services from Salt Lake City Airport (SLC)?

  Yes