Book Budget car rentals at Salt Lake City Airport

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48

Good

30

Okay

36

Mediocre

80

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car availablefriendly staff

car was cleancustomer service

get the carnever rent

returned the carcredit card

pick up and dropcar was dirty

next daycar smelled

4.0

Pros:Cleanliness of vehicle.Cons:At the time of making the reservation budget states that a full size SUV would be a Chevy Tahoe or similar. That’s the kind of vehicle I was expecting (Ford Expedition, Nissan Armada, Toyota Sequoia, Toyota Land Cruiser, GMC Yukon, Chevrolet Tahoe) but I was given a Dodge Durango, a midsize crossover with 7 seats. Then at the counter they state that a Durango is pretty much a Tahoe which is a little bit lower to the ground. My family of 6 people had to carry luggage on their legs because of the small trunk with all the seats up. I explained the situation to Cody (manager in charge) he asked me to come back at 11pm that same day because we would receive a Ford Expedition. Once I went there, Cody’s shift ended so the manager in charge was Mark, which he did not have any information provided by Cody related to my particular situation. He asked me to come back at 7am the following morning so they can be plenty of vehicles and more likely they’d have a real full size suv available. So I went to the airport a third time but this time I arrived at 5:30am and I started looking at all the rental that were just returned. The third vehicle in that line was a Toyota Sequoia, so I said to myself. “Just wait until 7 as they requested but there’s a Sequoia there that may be assigned to me” and at 7am I went to the counter, by that time there was a GMC Yukon and a Ford Expedition that arrived later in that time frame and guess what: Mark was already gone, too. There was a lady with curly hair which I wish I remembered her name. She was the manager in charge of the lot at that moment, I explained the situation one more time and she is a little bit rude saying. This process will take at least 1:30hrs. I kindly explain that the sequoia is just the third vehicle in the line, and if she has a customer with special situation why not to help right away and have the detailing team to move 2 cars, so they can work on the sequoia and expedite the process for her and me. And she refused m, in fact, gave me some attitude. So at that point I gave up, felt really frustrated with the customer service and ended up losing 5 hours of my time in total by going 3 times to the airport and doing everything requested by the MANAGERS OF THE PLACE. That means that my family carried luggage through 1,500 miles on top of their legs inside a vehicle due to a lack of communication and/or not caring about the customer.Reviewed 19 Feb. 2021

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2.0

Pros:Booked a 4WD car when we arrived they upgraded us without telling us the new price soaring to over 200 dollars more.Cons:See aboveReviewed 21 Dec. 2020

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4.0

Cons:We were unable to pick up our car since they said that it would be about an hour to an hour and a half from the moment we made the reservation through Kayak. We made the reservation when we landed as we landed earlier than expected and they were still going to be open, once we got there, the agent told us it would be 1 to 1.5 hours until the car would be available. This was at 12:45 AM with 45 degrees outside. In the end we went to another rental company and made a reservation on the spot.Reviewed 16 Nov. 2020

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8.0

Cons:Cheaper priceReviewed 2 Jan. 2021

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3.6

Cons:there was no car available at the time I had reserved....neededcto wait one hour... iwent to Hertz and got a car right awayReviewed 21 Oct. 2020

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2.0

Pros:We didn’t get the type of vehicle we supposed to have . They gave is no option. We booked a small pickup truck and we got RAM2500 power wagon...try to drive and park this beast anywhere in Park City . We had to walk over a mile to town from our hotel .Reviewed 23 Feb. 2021

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4.0

Cons:One tire was low on air, and we had to refill it. It continued to slow leak air throughout our rental.Reviewed 25 Feb. 2021

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10.0

Pros:Their counter rep (Michelle) was amazing! She listened to my situation and took the time to make sure I was taken care of. I will work with her again in a heartbeat.Cons:More personnel. Michelle was the only person manning the counter and even though she did an amazing job with it she shouldn't have had to.Reviewed 24 May 2020

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2.4

11pm: 20 people with reservations waiting, "no cars"Cons:We arrived at the Budget counter 30 minutes after our scheduled pickup, and found a huge line, along with a large group of people milling about near the counter. We waited 30 minutes to get to the head of the line, only to learn that there were "no cars ready", and it would be 30 minutes before there would be a car for us. Over the next hour, the desk people retrieved ~3 sets of keys at a time from the garage, and called groups up to the counter to give them their cars. When it was our turn, we were offered a massive vehicle that was much too big, or a slightly less massive vehicle -- still bigger than we reserved. We went out to the garage to pick up our vehicle, and discovered that most of the spaces in the Budget area were full of cars -- there were tons of cars there. Why on earth didi they make us, and many others, wait over an hour for a car? I will not be using Budget again.Reviewed 16 Jun. 2018

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4.8

Cons:They did not have the class of car we reserved available. We needed a large car because we had a LOT of luggage. We were told that we could have one size larger, but that we would have to pay the difference in cost. We explained that any time this has happened (and it has happened quite a few times), we were always given the upgrade free of charge. But Budget refused. We had no choice but to take the larger car and pay extra for it. It was extremely disappointing.Reviewed 22 Aug. 2020

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2.0

Nightmare rentalPros:Nothing.Cons:Arrived at the airport where harried staff said there were no cars left, and proposed that I start going to other car rental agencies to find a car on my own. When I asked for a manager, I was told that the manager was MIA, and not answering their cell phone. Finally was given an absolutely filthy car that had just been returned, with only a half-full tank of gas (and no washer fluid). When I returned the car with the same amount of gas, I was told I owed them a half tank of gas and - of course - there was no manager around to help. I will NEVER rent from Budget/Avis at SLC again. complete nightmare.Reviewed 17 Jan. 2017

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10.0

Pros:Great check in and out experience. Representative was professional and courteous, and experience was seamless!Reviewed 22 Mar. 2021

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• How much does it cost to hire a car from Budget at Salt Lake City Airport?

  On average a hire car from Budget at Salt Lake City Airport costs $70 per day.

• What is the most popular hire car from Budget at Salt Lake City Airport?

  Intermediate (Ford Escape or similar) is the most frequently booked hire car type from Budget at Salt Lake City Airport.

• Where can I find Budget hire cars at Salt Lake City Airport?

  3974 West 500 North is the closest Budget hire car location to Salt Lake City Airport. The telephone number for this location is +1 801 736 0890.

• Does Budget offer shuttle or airport pick-up services from Salt Lake City Airport (SLC)?

  Yes