Book Ace car rentals at Jacksonville Airport

Reviews

Recent reviews

Traveller rating

Excellent

1101

Good

630

Okay

784

Mediocre

1735

Poor

0

Find reviews that mention:

car was cleancustomer service

get the carcredit card

car availablenever rent

shuttle from the airporteven though

great priceper day

friendly staffcar was dirty

car insurance

2.0

Cons:Accurate information on your site would have been helpful.Reviewed 16 Dec. 2020

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10.0

Pros:He was very Friendly and professional.Cons:Bee aged for your costumer, it’s very cold when we come in, while waiting we could keep warm with something to drink. Thanks.Reviewed 2 Feb. 2021

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4.0

Pros:I liked the size of the vehicle and the rental agent was nice.Cons:Waiting in an ENORMOUS line for over an hour was absolutely ridiculous! Then the vehicle was filthy dirty. We washed it and went to vacuum it and there was so much litter & crumbs & ?? Under the mats it looked like it had never been vacuumed. I wasn’t allowed to extend the rental for a few days, we had to come back in, waiting in the same ENORMOUS line...then had to wait outside for over an hour until they pulled the new rental car around and it was filthier than the first rental. The agent gave us a story that the water pipes had burst the night before and they were unable to wash the cars. Well, somehow they managed to wash the cars for the Priority Club members. They came out wet and clean having obviously been freshly washed seconds earlier. Just tell people the truth. Hey, we get extremely busy on occasion and during those periods you may get a car that’s not run through the exterior wash. That speeds up the process tremendously, which helps us serve our customers more quickly. Maybe offer a discount in their next car rental!Reviewed 12 Jan. 2021

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2.0

Pros:NOTHING ABOUT YOUR COMPANY. FALE ADVERTISINGCons:IF YOU HAD RENTED THE VAN TO US BUT YOU WERE CHARGING EXCESS MILAGEReviewed 18 Nov. 2020

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6.0

Pros:I would have loved the vehicle had the wheel bearing not been goin g out ..otherwise it was alrightCons:Available vehicles & customer reps to service customersReviewed 24 Jul. 2020

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8.0

Pros:drop-off was easy and staff was always helpful when I called.Cons:Upfront about deposit charge and car coverage policy.Reviewed 2 Mar. 2021

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10.0

Pros:I forgot the name of the young lady that help me, but she was EXCELLENT & I give her a 10 out 10Cons:the shuttle busReviewed 2 Mar. 2021

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7.2

Comfortable van with flawsPros:The pickup and drop off were easy. The van was very comfortable and roomy.Cons:The van was missing the front right hubcap, and, with its very blacked out windows, looked sketchy. While there was a nicer looking van on the lot, we were told that we could not have it. Shortly after picking up the van, we noticed a chip in the windshield. On the first full day of our trip, we noticed that one of the door locks was not working, so there was no way to safely store anything in the van. When we called the rental company, we were told to call back in an hour because they were busy with customers.Reviewed 21 Oct. 2019

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8.0

Wasn't sure about them...pleasantly surprised!Pros:They gave us a free upgrade...to a compact SUV. Very nice car. And gas was full. Shuttle service was great and drop off was super simple too.Cons:The line/wait time to get my car was a bit long...there were 2 representatives at first, then one went on break...leaving 6 people standing in line longer than needed...however that rep. Was SUPER nice and helpful...so she was the saving grace.Reviewed 4 Mar. 2018

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5.6

Car was dirty, but fine to drivePros:I liked the carCons:The car was very dirty, I could not see scratches, dents, or through the front window. I had to clean the inside of the windshield before I could drive it. The pick up was ok with the front desk. It was her first day and I thought she did great. What I did not like was not being escorted to the car, I had to push the panic button to find it. (This was the direction from staff) I had to fill out the condition form by myself which made me very uncomfortable after reading the reviews. I have to say the drop off was fine and received my deposit back very quickly. I would recommend filling the car up yourself before the return.Reviewed 20 Nov. 2017

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10.0

Came in late - car was waiting for mePros:the detailed explanation and warm carCons:cost more than quotedReviewed 12 Dec. 2017

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4.0

Cons:It shouldn't of took 2.5 hours for us to get from the rental car place to ace. You need more shuttles. We also weren't aware we had to take a 2nd shuttle just to get to ACE. So inconvenient and interrupted Part of our trip.Reviewed 17 Mar. 2021

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• How much does it cost to hire a car from Ace at Jacksonville Airport?

  On average a hire car from Ace at Jacksonville Airport costs $36 per day.

• Does Ace offer shuttle or airport pick-up services from Jacksonville Airport (JAX)?

  No (according to our data)