Book Ace hire cars in Mexico City

Mexico City, DF, Mexico
4 Nov — 11 Nov
Same drop-off
Mexico City, DF, Mexico
Thu 4/11
Noon
Thu 11/11
Noon
Driver's age:

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)

Reviews for Ace in Mexico City

Overall rating4.1 OkayBased on 18 reviews
Cleanliness
4.5
Comfort
4.3
Overall
4.3
Pick-up/Drop-off
3.6
Value for money
3.9

Recent reviews

Traveller rating
1
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10
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Find reviews that mention:
6.0
Cons:The car rental company did not have the car I reserved and ended up renting me a different car at a higher cost. The agent said this happens all the time. Should have just reserved a car at a bigger company that's more trust worthy.Reviewed 28 Mar. 2021
review fromkayak
2.0
HorriblePros:The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.Reviewed 21 Oct. 2017
review fromkayak
2.0
They didn’t have my car, I need a refund ASAPPros:Nothing, they didn’t even help me getting a different carCons:The service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhereReviewed 27 Nov. 2018
review fromkayak
3.2
Horrible pickup experiencePros:N/ACons:I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another companyReviewed 20 Feb. 2018
review fromkayak
2.0
Bait and Switch!!!!Pros:Nothing. They didn't have the car I rented available.Cons:They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.Reviewed 19 Feb. 2018
review fromkayak
2.0
PatheticPros:The car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied helpCons:Everything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.Reviewed 24 Oct. 2018
review fromkayak
2.0
LiesCons:There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of timeReviewed 10 Jan. 2019
review fromkayak
4.8
Hard to find ACE (no signage). Insurance costs in Mexico are a killer!Pros:We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.Cons:We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.Reviewed 7 Aug. 2017
review fromkayak
9.2
Overall the rental was smooth.Pros:They were friendly, efficient and helpful. Communiation was never an issue.Cons:We should have taken note of the address to drop the vehicle off. I assumed that the address would be written somewhere on the paperwork and it was a pretty big stress relocating the office after ten days of travel. Mexico City can be pretty stressful to navigate, especially if you have a flight to catch.Reviewed 21 Nov. 2016
review fromkayak
2.0
Bad service and van had several issuesPros:NothingCons:Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkkReviewed 2 May 2018
review fromkayak
2.0
Pros:Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.Reviewed 14 Mar. 2018
review fromkayak
2.0
Gave away my vehicleCons:I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.Reviewed 28 May 2018
review fromkayak

Where can I find Ace hire cars in Mexico City?

Terminal 1 Sala E1 Local 19-A, Ace car hires

Address

Terminal 1 Sala E1 Local 19-A

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+52 33 4170 8243

Address

Calle Atenas 44 Colonia Juarez

Hours

Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 16:00
Sunday09:00 - 16:00

Good to know

Most popular location

Calle Atenas 44 Colonia Juarez

Most popular car type

Economy

Top tips for hiring a car from Ace in Mexico City

  • Economy car hires from Ace in Mexico City are around 61% cheaper than other car types, on average

FAQs about hiring a car from Ace in Mexico City