Find reviews that mention:
8.0
Pros:check in was great for us, but only because we booked it out of the airport. our confirmation said we could pick up our rental as late as 10:30, but we got there at 10 and the counters were closing.Cons:There was some garbage on the floor boards from the previous renter. Otherwise it was great.Reviewed 21 Jun. 2021
review from![cheapflights]()
10.0
Pros:She was able to apply my AAA discount.Cons:N/AReviewed 18 Jun. 2021
review from![kayak]()
2.0
Pros:The lady at the Hertz window was friendly. She talked very fast. I was the only customer at Hertz. Most were at the Dollar Car Rental counter.Cons:My Kayak/Priceline contract indicated $577.93 including taxes, fees, and surcharges which was prepaid. The Hertz agent, charged me an additional $162.68 in taxes and fees. She made it sound like these charges would be removed once the vehicle was returned. It was not, Hertz CS on the phone was no help. Appears to be a scam being ran between Kayak and Hertz. Very disappointed and feel like I was taken. Why would a Hertz agent charge additional....either because she was confused or it is to increase their revenue.Reviewed 15 Jun. 2021
review from![kayak]()
2.0
Pros:Always easy to book.Cons:I need a car to drive from Las Vegas to Phoenix to get my husband to the emergency room at the Mayo Clinic. The car to rent for a day and a half came to almost $600! Such a rip off but I needed it for an emergency trip. Then the next day on the website the cars were only $50 a day.Reviewed 8 Jun. 2021
review from![kayak]()
4.0
Cons:Had to have 2 bald tires replaced while on the trip, car was absolutely filthy and smelled of cigarette smoke and cruise kept shutting off.Reviewed 3 Jun. 2021
review from![kayak]()
4.0
Pros:The desk clerk was very unfriendly and unhelpful. She had no interest in solving our problem and her interaction with us was unkind. The drop off was easyCons:I rented two cars. Neither was in the slot we were assigned to, so we had to walk back to find our cars. Then one of the cars had a big dent in the back, so we walked back to get a 2nd car. This car had been smoked in, even though we had asked for a non smoking car. So not a great experience.Reviewed 26 May 2021
review from![kayak]()
2.0
Pros:staff did not help with anything. My card was charged around $700 for a one day rental that I was told would be $200. Don't recommend. Pick up and drop off was very easy but not worth the cost. Use TuroCons:Paying the right price for the vehicle I rentedReviewed 24 May 2021
review from![kayak]()
2.0
Pros:Car was smoked in. Staff was hard to work withCons:Having a car that was clean and friendlier staff. Also would have liked to get my Gold benefits. Using kayak required I pay for an additional driver. Probably won’t use kayak againReviewed 23 Apr. 2021
review from![kayak]()
6.0
Cons:The pickup was very slow with one man waiting on a very long line of customers. After about 45 minutes, we got our turn. He convinced us to take the fuel deal where we paid Hertz for a full tank of gas, at THEIR price (we were told by him that it was a good price --- it wasn't!) --- DO NOT DO THIS! YOU WILL LOSE! The car was OK except that the trunk was hard to get closed. Drop off was great; fast and easy.Reviewed 22 Apr. 2021
review from![kayak]()
2.0
Pros:Really nothing...Cons:In Vegas the line was so long and there were only two workers... then one of the workers went on break and it was down to 1 persons working... there were over 30 people in line. Terrible service. Tried to change my drop off point and said they couldn’t do it. Then when I went to go drop it off the place was closed because they only have people working at the airport which is were I wanted to drop the car off and they said no... so I dropped it off at the original place and they had a sign on the door that said lock up car drop keys in box but never said were the box was and had to figure out that only a door on the side of the building let you in to drop off the key inside. So ridiculous and will never us Hertz again. Customer service was terrible and never was a table to get a hold of anyone on the sign they said to call.Reviewed 13 Apr. 2021
review from![kayak]()
2.0
Cons:After check-in at counter, i went upstairs to pick up car and car was not available as told. Had to wait for other customers to return car. In addition, rental car had a malfunction when driving from Las Vegas to CA and worried the hell out of me during the whole trip. Bad customer service and bad rental car. Never Hertz again!Reviewed 31 Mar. 2021
review from![kayak]()
2.0
Pros:Staff seemed to have no options to work with me.Cons:I signed up through your site for a car that had room for six passengers and five bags I was quoted a price for 280 and when I arrived Hertz said they had nothing for me other than a large SUV that cost me $580. I had the documentation from your website and they refuse to work with me.Reviewed 16 Mar. 2021
review from![kayak]()