Book Hertz car rentals at London Heathrow Airport

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21

Good

10

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12

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car was cleanpick up and drop

pick up the cargreat experience

car availablelocation was closed

rented a carcustomer service

friendly staffwrong location

5.6

Cons:Too long line to get the car.. I reserved a Ford focus and got Renault Clio that was way too small.. They claimed it's the same class of carReviewed 25 Aug. 2017

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8.4

Watch the add-ons!Pros:Great car! The diesel got great mileage and we drove to north Wales and back on less than 1 tank.Cons:The add-ons moved the price of the car up very quickly. The person who checked us in was very smooth in putting as many add-ons in front of me in the short time we had to get the car and get on the road.Reviewed 14 Nov. 2016

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10.0

Pros:It was a bit slow but not a problem.Cons:I don't remember what car I got but, it wasn't what we asked for. It was another "similar" car that they always give a renter.Reviewed 30 Apr. 2020

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7.6

Pros:New car. Lots of features.Cons:No one around to explain features of the car. Had to return the car two weeks early due to covid 19. Did not get a partial refund for those two weeks. Was contacted by P.R. person when I gave them a poor review who seemed like he might give me a partial refund but I believe they are now in bankruptcy proceedings so doubt I will see it.Reviewed 30 Apr. 2020

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5.2

Poor pickup experience, everything else greatPros:dropoff customer service was great in Edinburgh - fast, easy, friendly, well explained.Cons:Pickup agent was very unclear and tried to upsell an insurance policy despite me having purchased one already. Tried to fear-monger/guilt trip me into more. Told me the fuel purchase option was absolutely cheaper, likely would not have been so but definitely took advantage of lack of knowledge in a new and foreign country and it wasnt until the helpful, clear, and friendly pickup agent in Edinburgh that I realized how poor initial experience was. Also didnt explain the initial 200 pound charge was just a deposit, the pricing was very unclear and left me very annoyed that I thought I was paying way more than my initial upfront payment. Just a very poor first encounter after arriving from a long flight in a new country.Reviewed 28 Feb. 2017

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10.0

Pros:I still have my car rental. Not sure why I am receiving this email now.Reviewed 26 Aug. 2020

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6.8

Pros:The drop off staff was super nice and friendly. The shuttles worked well. The car was fine.Cons:We were grifted by the pick-up representative. Upon arriving from an 11 hour international flight, the guy insisted a vehicle upgrade for an extra £80 (because “rain and safety”) as well as a fuel package (no need to fill up before drop off) for £51.32. Being a tired foreigner who didn’t think to take the time to review the distance, mileage of the original car, or convert the currency, I just said ok. This is on me; I should have made the guy wait while I did the math. But he was rushing me and my partner and I were tired with an addition 2 hour drive ahead of us. I feel angry with myself for letting him do this to me, as it literally more than doubled the cost of the vehicle. The distance we drove didn’t even need one fuel stop, and surely it wouldn’t have cost us £51 to fill up the car. Also, the smaller car would have been fine; the weather wasn’t an issue, and neither were our bags. The guy conned us, ostensibly so he could make a commission, or because hertz encourages that behavior. Pretty unhappy with that.Reviewed 18 Feb. 2020

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2.0

Pros:The car was clean and I had no issues with the vehicle.Cons:Rekha's behaviour at the counter was unacceptable. She was rude to me and other employees around her. She asked for additional address proof (not sure why since I've never needed more than my license with Hertz). She ran my card for £373 without asking what type of insurance I wanted. She did not tell me about the hidden fees. I expected a bill of £67 + insurance as stated on the Kayak site. When I get there, insurance is £55/day (absolutely insane!), £20 VAT not included in my quote. She was even rude to her own employee denying one of them a coffee break while I was standing at the counter. Overall I enjoyed the car, the dropoff experience but Rekha was downright awful. Would not want to interact with her again.Reviewed 15 Jun. 2021

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4.0

Cons:We rented the car for 9hrs, put 230 miles on it and it cost us over $400 for a Vauxhall Corsa. VERY expensive.Reviewed 29 May 2021

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7.2

Cons:Car not available at time of pickup. Had to wait over 30 minutes in rain for car.Reviewed 21 Oct. 2019

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4.4

Misleading Kayak car hire, will Not use againCons:Additional charges not highlighted when booking which is obviously misleading. Will not be using Kayak again for car hire or flight booking. In the UK it is compulsory to have car insurance and Kayak provided a misleading car hire quotation without insurance which is clearly pointless when a minimum form of cover needs to be added on anyhow. The app for car hire is therefore a complete waste of time and I will not be using it again. Friends/ colleagues will be receiving the same feedback also. I also did not understand the Hertz counter staff asking me had I ever been convicted for drink driving which I thought was rather odd. I do not drink drive an never have done however if I had been one of those lovely people that does I am sure I would not tell the counter staff such. I would have thought with it being 2017 the old man could be linked up to the DVLA to check driver convictions, it would be rather prudent.Reviewed 8 May 2017

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2.0

Pros:Transparency in pricing for the rental, additional driver and insuranceCons:Friendly staff - I found the staff to be rude and crafty!Reviewed 10 Oct. 2019

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• How much does it cost to hire a car from Hertz at London Heathrow Airport?

  On average a hire car from Hertz at London Heathrow Airport costs $35 per day.

• What is the most popular hire car from Hertz at London Heathrow Airport?

  Compact (Ford Focus or similar) is the most frequently booked hire car type from Hertz at London Heathrow Airport.

• Where can I find Hertz hire cars at London Heathrow Airport?

  Northern Perimeter Rd (west) is the closest Hertz hire car location to London Heathrow Airport. The telephone number for this location is +44 843 309 3009.

• Does Hertz offer shuttle or airport pick-up services from London Heathrow Airport (LHR)?

  Yes