Find reviews that mention:
8.0
All good but the car was very dirty on the outside as it looks like it had rained and there was dust all over the car. Beautiful inside thoughReviewed 20 Jul. 2022
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10.0
Dropoff was exceptionally smooth, even with the lower staff levels. Staff was extremely courteous and helpful, both at pickup and return.Reviewed 3 May 2022
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10.0
Hertz was very quick and did not try to pressure you into purchasing all the add ons. Unlike EuropeCar.Reviewed 22 Apr. 2022
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2.0
Correct vehicle selected by me on Kayak but wrong vehicle when sent through to qeeq. Had to cancel.Reviewed 8 Feb. 2022
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10.0
Good customer serviceReviewed 9 Jan. 2022
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6.0
The new car didn't have ANY USB chargers... only USB-C. That was bloody annoying for a new rental car. That ridiculous system for checking how many points you have on your licence is also both unique and antiquated. I know it's not a Hertz specific problem... but FFS!!! The staff member did help in the end and offer an alternative. The car was great and at a good price.Reviewed 4 Jan. 2022
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10.0
Very accomadating, could have spent a little more time on features of the car. Great car for the money!Reviewed 29 Nov. 2021
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3.9
Even though I paid extra for an automatic transmission vehicle, I was given a manual transmission vehicle and they said they had no automatic vehicles available.Reviewed 23 Sep. 2021
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1.9
Received a basic vehicle for £40 a day, and when asked about extending for two days, it went up 1500%, and they wanted for £1,200 for two extra days. Was told by staff, to take vehicle and extended after collected vehicle. When tried to do that, was told can only be done in branch. Basically incompetent staff, blind leading the blind and extremely bad customer service. First and last time using Hertz!Reviewed 21 Sep. 2021
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2.0
Pros:The car was clean and I had no issues with the vehicle.Cons:Rekha's behaviour at the counter was unacceptable. She was rude to me and other employees around her. She asked for additional address proof (not sure why since I've never needed more than my license with Hertz). She ran my card for £373 without asking what type of insurance I wanted. She did not tell me about the hidden fees. I expected a bill of £67 + insurance as stated on the Kayak site. When I get there, insurance is £55/day (absolutely insane!), £20 VAT not included in my quote. She was even rude to her own employee denying one of them a coffee break while I was standing at the counter. Overall I enjoyed the car, the dropoff experience but Rekha was downright awful. Would not want to interact with her again.Reviewed 15 Jun. 2021
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4.0
Cons:We rented the car for 9hrs, put 230 miles on it and it cost us over $400 for a Vauxhall Corsa. VERY expensive.Reviewed 29 May 2021
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10.0
Pros:I still have my car rental. Not sure why I am receiving this email now.Reviewed 26 Aug. 2020
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