"Returning the was quick and simple."(in 42 reviews)
Cons
" was a bit abrasive."(in 15 reviews)
"I was stranded without a ."(in 57 reviews)
"Terrible at the NU front desk."(in 15 reviews)
Overall rating5.0 FairBased on 1160 reviews
Cleanliness
6.2
Comfort
6.0
Overall
5.0
Pick-up/Drop-off
5.0
Value for money
5.3
Recent reviews
Traveller rating
129
97
5
77
6
0
448
Find reviews that mention:
2.0
Hidden fees, older car, some of the employees didn’t speak English. And to top it off the vehicle had issues so we had to drive back there to exchange itReviewed 3 Feb 2025
review from
10.0
Fantastic. Easy to work with and flexibleReviewed 2 Feb 2025
review from
6.0
First, it was not made clear that the rental required a shuttle from PHX car rental center to an off-site office. It only said to go to the PHX Car Rental center. Second, I had to wait 30 minutes in line to get to the desk to actually get my car. The process of checking me in took an additional 10 minutes. This company is clearly understaffed. Other than that, the employees were considerate and helpful, the car was great, and I did not experience any other problemsReviewed 1 Feb 2025
review from
2.0
Unclear pricing. It is not the price advertised. They wanted to charge me a full insurance, making it as expensive as most rental. Save your money and rent with some of the bigger companies if you have to.Reviewed 1 Feb 2025
review from
2.0
They don’t show up at the airport when I scheduled it. And they won’t respond to emails asking what happened or requesting the return of the charges.Reviewed 31 Jan 2025
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4.0
They had a video agent constantly trying to get me to pay extra for various things in a forceful way. On the return, the shuttle would not leave for 30 minutes even though they kept telling us 5-10. Will not use again.Reviewed 29 Jan 2025
review from
2.0
I booked it for $34, when I got to the store they told me it’s gonna be $175, I told them that I’m gonna go with a different company then the representative told me they will only charge me $78. I agreed to $78, which is twice as much but I booked a car for, when I came to drop it off it was $115. It’s a horrible company I will never rent from them again.Reviewed 26 Jan 2025
review from
2.0
Overcharge insuranceReviewed 24 Jan 2025
review from
6.0
I thought I had booked a Nession thru Expedia, however when I got to Nu that stated I had a Chevy. The representative priced this customer to a all wheel larger vehicle. Unfortunately, within the rental industry your hands tied, your a deer w/ headlight staring in your eyes. Nu blames Expedia for giving the customer the wrong information and Expedia blames Nu rental Consumer loses.Reviewed 21 Jan 2025
review from
2.0
It was very disappointing, I got the insurance thru the rental company that got to me when I was looking for the car to rent, BUT that insurance was not taken by NU car rental so I had to buy your insurance and I personally think that it is unacceptable!! And besides the pico y placa thing, despite I understand it isn’t the rental car responsibility, it must have been advised like a warning before you pay for the car!!Reviewed 21 Jan 2025
review from
4.0
Pick up took a long time. There was nobody at the counter and once the person finally arrived it took over one hour to get the car. The car was in a bad state and they tried to say pre-existing damage was caused by me. Luckily I had photographic evidence of the state of the car before the rental started.Reviewed 20 Jan 2025
review from
6.0
The vehicle that I rented wasn’t a great vehicle. As soon as I drove it off the lot the message “needs maintenance” kept popping up on the dash. This vehicle had only 6,500 miles on it but drove like it had 95,000Reviewed 19 Jan 2025
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