Book Payless car hires at Miami Airport

Reviews

Recent reviews

Traveller rating

Wonderful

3

Very Good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

4

2.0

The absolute worst experience I've ever had with a rental car company. Kayak should consider removing them from their search results. This company does not treat customers with respect. I actually never picked up my rental because no one was at the counter and I called them and a manager was supposed to come help me. I waited for 2hrs and at 1am I said forget it and got a car from Avis. There were half a dozen others in my situation with Payless. Horrendous service and total disrespect to paying customers.Reviewed 25 Dec 2023

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5.2

Cons:DO NOT RENT FROM HERE! Go online and check their reviews on FB. They are being reported to the Florida tax boardReviewed 10 Aug 2020

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6.8

Pros:Upgraded when they didn't have my car ready.Cons:Really slow and mumbled a lot instead of talking to you.Reviewed 31 Jan 2020

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8.4

Pros:Friendly and helpful staff. Very easy to get to the car.Cons:The car had a small crack in the windshield, and it smelled odd.Reviewed 28 Apr 2019

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6.4

Pros:They did not have the size car I reserved available. They gave me half a tank of gas, but no price discount, to take a smaller car.Cons:They should have had the right size car available. In Sarasota there was some problem with records so I culdn't just drop off the car, I had to go into the airport to finish the paper workk.Reviewed 27 Apr 2019

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4.8

OverchargedCons:BEWARE!!! IF YOU MAKE AN ONLINE RESERVATION USING THIRD PARTY WEBSITES THEY MAY AND PROBABLY WILL CHANGE THE ONLINE PRICE YOU SAW TO THE PRICE THEY WANT AT THE TIME YOU SHOW UP AT THE COUNTER. CHECK ALL THE PAPERS BEFORE SIGNING AND PRICES, NO COOPERATION EVEN WITH EVIDENCE FROM CUSTOMER SERVICE AND MANAGERS THEY BLAMED THE THIRD PARTY COMPANY. FIRST AND LAST TIME WITH THIS COMPANY. NOT MY FIRST TIME USING ONLINE COMPANIES FOR RENT CARS AND NEVER HAD AN ISSUE UNTIL NOW WITH PAYLESS, READ THE BAD REVIEWS THEY HAVE, I SAW I AM NOT THE ONLY ONE WITH THIS ISSUE.Reviewed 22 Oct 2018

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5.6

Just a drop off servicePros:Good locationCons:Customer service at the endReviewed 21 Oct 2018

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7.6

Overall satisfied, but...Pros:Good value overallCons:The cleaning spray they used really smelled bad. It smelled like old people. I had to buy an air freshener. It was really bad.Reviewed 17 July 2018

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6.0

Beat up carPros:Good serviceCons:For a car with 13000 mi, it was covered with scratches, scrapes and needed to be vacuumed again.Reviewed 30 June 2018

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5.2

Bad experiencePros:I liked that an employee (Mr. Camacho )went over and beyond to ensure I received a vehicle I made reservations for.Cons:Upon arriving at the pick up desk I was served by a rude employee. I was told I needed additional insurance for the vehicle which was an additional $15 per day. I asked if I already have lability insurance would that suffice. He told me he didn’t know for me to call my insurance company. I contact the company my coverage was sent over via email he reviewed it and then proceeded to tell me the vehicle I’ve made reservations for was unavailable. I was given what I thought was to be a minivan upon getting to the van I just covered it with a 15 passenger van. I was traveling with my two children there was no need for a 15 passenger van. I list with a midsize car which I was please it wasn’t the 15 passenger vanReviewed 19 June 2018

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2.0

Horrible pick-up experienceCons:Pick up was horrible. They did not have the car size I ordered, so I was forced to get an SUV which meant the gas was very expensive. Payless in the MIA airport is very small, so they only had 4 cars available, all SUVs. The man behind the counter was totally unhelpful. Then he gave me the paperwork for my original car (not the SUV), and so they would not let me leave the parking lot and I had to go back inside the airport to get the paperwork fixed. I have an 8 month old daughter so this was really a pain. Also they required me to purchase insurance - this should either not be mandatory, or if it is, it should not be stated on the fine print but somewhere more prominently. If I would have known, I would not have used Payless.Reviewed 16 May 2018

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9.6

Great value but no keyless remotePros:It was a great price and the car was very clean and low mileage.Cons:There was only one key and not keyless remote.Reviewed 16 May 2018

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More

• How much does it cost to hire a car from Payless at Miami Airport?

  On average a hire car from Payless at Miami Airport costs $65 per day.

• What is the most popular hire car from Payless at Miami Airport?

  Economy (Toyota RAV4 or similar) is the most frequently booked hire car type from Payless at Miami Airport.

• Does Payless offer shuttle or airport pick-up services from Miami Airport (MIA)?

  Yes