2.0
terribleReviewed 27 Mar 2026
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10.0
For the agent to stop pressuring me to buy their insurance packages .. besides that 10+ rental - best value for the money.Reviewed 22 Apr 2025
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8.0
Pick up was great! Had the car ready we had asked for. Unfortunately the guy at the counter changed my drop off time from my reservation so they tried to charge us an extra two hours when we returned the car. The man who was there helped out and was able to make sure we were not overcharged. I appreciate him but wish the other guy hadn’t done that on the front end.Reviewed 5 Jan 2025
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8.0
great car rentalReviewed 14 July 2024
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2.0
I am Brazilian and the guy didn’t explain everything alright! I had reserved a car by 150 dolls and my contract came by 320! He didn’t told me that!!! On the other hand, also came a 300 bill that wasn’t refunded yet! Can any one talk to me?Reviewed 3 May 2024
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10.0
Was able to rent with a debit card & no credit check. Very convenient. Great rates!Reviewed 7 Mar 2024
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10.0
Friendly customer serviceReviewed 26 Feb 2024
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10.0
Check in /out was easy and employees were helpfulReviewed 25 Feb 2024
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10.0
The employee Ash did everything right for the day that so wrong for me. I cannot put in words how much I appreciated how I felt about the way he helped me that night. I am beyond grateful for that level of service. Thank you Ace and THANK YOU, THANK YOU, THANK YOU Ash.Reviewed 22 Feb 2024
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2.0
Before departure the counter added a whole day to the rental along with an extension surcharge even though our rental was for the period as booked - 4 days and 3 hours. Ace staff said that i couldn't decline all coverages even with my GEICO and AAdvantage credit card coverages. These added charges came with their own increased taxes and airport fees on top. We had reserved a compact car (Corolla or similar) for four people and luggage (2 large, 2 small suitcases) and they were short on cars and tried to have us leave in a Mustang convertible (two door) and tried to say that the trunk was the same size as a Corolla. The next vehicle they tried to put us in was a Nissan Murano which had a door that couldn't be open from the inside due to the child safety latch being broken and stuck-engaged. Finally, a new Kia Forte that just came back from the wash with only 500 miles on it was presented to us and we took it. This entire process took 45 minutes, starting 15 minutes before our rental period and without a proper vehicle key in hand until 30 minutes into our booking period.Reviewed 22 Feb 2024
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2.0
I was not treated well! I believe is a scam because how they try to ask all kinds of proof of insurance and stuff like that which doesn’t make sense. Anyway I ended and cancel and went next door to Alamo and I was treated well there. They low ball the rate to get you in and scam you!Reviewed 23 Oct 2023
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10.0
Quick and easy service. The car was clean and presentable.Reviewed 19 Oct 2023
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