Book Payless car rentals at Dallas Love Field Airport

Dallas, TX, United States - Love Field
1 Oct — 8 Oct
Dallas, TX, United States - Love Field
Fri 1/10
Noon
Fri 8/10
Noon
Driver's age:

Pros

"the ."(in 641 reviews)
" but scary office location."(in 1903 reviews)
"Nice and clean !"(in 1857 reviews)

Cons

"Long wait to ."(in 2308 reviews)
"No from DFW."(in 2293 reviews)
" was dishonest."(in 270 reviews)

Reviews

Overall rating5.1 OkayBased on 125 reviews
Cleanliness
5.4
Comfort
5.4
Overall
5.0
Pick-up/Drop-off
4.5
Value for money
5.2

Recent reviews

Traveller rating
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Find reviews that mention:
2.0
Pros:NothingCons:First it would have been nice to have received my rental first offReviewed 29 Jun. 2020
review fromkayak
2.0
No car available!Pros:The line was short...Cons:My flight was on time. I arrived to the car rental place on time. When I went to get my car, I was told that they did not have any cars, even though I made a reservation. The clerk told me that I could wait a while and see if a car came back, which I did. After almost an hour, still no cars. Now I was forced to find another place with cars so that I could get on to my conference. Renting a car from a car rental window, last minute cost significantly more. I had to pay twice as much as I had budgeted for a rental car and I wasted hours out of my day because they did not honor their end of the agreement. Never again!Reviewed 6 Nov. 2017
review fromkayak
2.0
Cons:The company had extremely poor costumer service. The company "lost" the car or didn't complete inventory for days after I returned my rental car (which I returned on time and according to my agreement) and because they had not completed inventory and couldn't locate the car they tried to charge me for extra days. They overcharged me multiple times and it took me many calls to finally get my issues resolved and to receive a refund. The customer service was horrible throughout my entire experience. I will never rent with Payless again in the future.Reviewed 6 Jul. 2017
review fromkayak
6.0
Pros:The manager was super nice. They ONLY accept credit cards for van rentals. Wasn't stated anywhere. So we had to go back home and get our credit card. Apparently, the guy at the counter assumed we wouldn't be back? So when we returned, we had to wait for a van to be cleaned. Then the van's front seat didn't move up so we had to wait again to get another van sanitized and cleaned. So the plus side of the rental - the manager knocked a little $$ off because I was waiting for about an hour and a half.Cons:The customer service behind the counter - the India guy was rude!!! OMG rude. And, of course, I got the same one when I returned the vehicle. I had to switch payment from my CC to my debit. He was rude about that. The rental agreement must've been packed because it wasn't in the van. Then he charged me for being late. The nice lady next to him said the time starts when they run the card, not even when you get the vehicle and leave. Mind you, I was waiting an hour and a half for the van to be ready for us. That needs to change. They knocked the hourly rate off, but the guy asked the lady why I was being stingy because we already had $50 knocked off the rental...Ummmm one had nothing to do with the other. So Payless at Dallas Love Field - Ya'll need to get rid of that guy. He's rude AF. Everyone else was nice but him. Also, don't start charging people when the card is ran...charge when they scan the paperwork when you exit. Because that is when the rental period should truly start!Reviewed 10 Aug. 2020
review fromkayak
2.0
Do not go through this company!!Cons:1.employee sent us 30 mins to diff location saying it would take HOURS to get it on his system, made us take and pay an extra $100 for a taxi to take us 20 mins away, I called and said we were on our way and was told my rental would be there, arrived 10 mins later and the girl came out and said they have no cars and that it was a lie that they other guy couldn't transfer our stuff, and when I said we had a reservation they said "reservations don't mean anything". Ended up giving us a car out of maintenance for us to drive 5 hours south of where we were.Reviewed 2 Jun. 2017
review fromkayak
2.0
Not enough information on websitePros:they are nice and friendlyCons:they didn't know there job I went up there first they said i needed my pay stub and proof of full coverage insurance to use a debit card because i'm 23 so i did then i went back up there they said i couldn't because i was under the age of 25 so my dad was going to use a rental for the day while i used his card turns out he had to do the same thing but they never said anything about running a credit check which my father doesn't have the best of credit so they denied him even after we had to go put money on his main back account for the unknown 200$ deposit. they never knew any of this information they never told us this we wasted 3 hours going back and forth to places to meet the requirements not knowing what was going to happen. we wasted a bunch of time because they weren't very informative they just ran ever thing and said oops you need this oops you need that not once did they say anything about a credit check nor did they know that because i was under 25 i have to use a credit card. if they would have known there job we wouldn't have wasted so much time.Reviewed 14 Nov. 2016
review fromkayak
4.8
Tried to upsale $300 at pickup.Pros:The online price was great.Cons:Their location was shady. The staff seemed untrained. Their fleet was a little older and more used than most rental places. Worst of all...when I got there to pick up the car, my total was $300 more than I expected. The guy at the counter said the charge was only a "hold" on the credit card. I read the itemized list and realized the added a fuel charge of $8.99/gal, a second driver charge of $65, and a lot of extra road side assistance and insurance. I told the guy that I would pump gas before returning the car since it was $1.83/gal and that only me & my wife would be driving. I also made clear (again) that my insurance covers roadside assistance and I didn't want the extra insurance. Then the price was only about $6 more than the online price.Reviewed 6 Dec. 2015
review fromkayak
6.0
Cons:Payless announcements are really small. It was hard for us to locate the pick up hub. Only afrer looking around thoroughly did we find it, inside Avis and Hertz. My driving license is digital and I have no physical/plastic version because, given Covid, my city developed such platform recently and stopped issuing plastic licenses. The first employee was unempathic and said I could not pick up the car nor my wife could even though it was prepaid. A second person came and she called the manager and in 1 minute agreed to change the reservation to my wife, as she did carry a physical license.Reviewed 22 Mar. 2021
review fromkayak
4.8
Terrible except for one employee.Pros:When our flight was cancelled, we needed an additional car to get from Dallas to Houston to pick up our car in Houston, also reserved through Payless. When I called the Houston office, I was told that our reservation would be cancelled because they could not add a day and we would be out the cold twice. At this point, I had reserved one car to get from Dallas to Houston, and we already had a reservation once we were in Houston. The car we were given in Dallas had a blowout 30 miles outside Dallas and was towed back. Because of the cancelled flight and blowout, we were not going to make it in time to pick up our Payless Rental in Houston, which was the reason that reservation was going to end up canceled when we didn't pick it up on time. The woman at the Houston was rude and couldn't possibly have cared less. I asked for a supervisor, and she informed me that she was the supervisor. Thankfully, when the car was towed back, two and a half hours later, we dealt with a different associate at a different location. We picked up at Hobby. She was absolutely wonderful. If it weren't for her, I doubt our situation would have been resolved, and we would have been out our rental car at Houston too. SHE is the only good thing about your company. Tricia Nash at DFW.Cons:See above. I was told I needed a new reservation since I wouldn't make it to Houston in time to pick up my Payless rental #2, because the Payless rental #1 had an issue and we waited 2.5 hrs for a tow and then still had to drive 3 hours from Dallas to Houston. I bet Payless did want me to start a last minute reservation...at a much higher rate than I booked at. Horrible experience, wont do it again. Terrible customer service. We were going to Houston for MD Anderson for my Husband so it was already a stressful trip. Payless managed to turn it from stressful to horrific.Reviewed 6 May 2017
review fromkayak
8.0
Cons:I had to wait in line for an hour to pick up the car at payless pickup near Dallas Love FieldReviewed 15 Apr. 2021
review fromkayak
6.0
Cons:I had to wait 20 minutes outside in a line to get the car..they never said nothing about it or why....if I had an appointment I would have been late..the person that checked me out was nice....but so was I....Reviewed 3 Apr. 2021
review fromkayak
10.0
Pros:Car was clean and ready to goCons:Long check in process with only a few representatives available.Reviewed 24 May 2021
review fromkayak

Payless car rentals near Dallas Love Field Airport

7020 Cedar Springs Road, Payless car hires

Address

7020 Cedar Springs Road

Hours

Monday07:00 - 22:30
Tuesday07:00 - 22:30
Wednesday07:00 - 22:30
Thursday07:00 - 22:30
Friday07:00 - 22:30
Saturday07:00 - 22:30
Sunday07:00 - 22:30

Phone

+1 972 505 2880

Top tips for renting a car from Payless at Dallas Love Field Airport

  • Mini hire cars from Payless at Dallas Love Field Airport are around -75% cheaper than other car types, on average

FAQs about renting a car from Payless at Dallas Love Field Airport

  • On average a hire car from Payless at Dallas Love Field Airport costs $94 per day.

  • Intermediate (Ford Escape or similar) is the most frequently booked hire car type from Payless at Dallas Love Field Airport.

  • 7020 Cedar Springs Road is the closest Payless hire car location to Dallas Love Field Airport. The telephone number for this location is +1 972 505 2880.

  • Yes