Good
6.0
Pros:
Locations are good and closed to everywhere
Cons:
It’s would be better if we know there is a parking fees for this hotel before we booked.it wasn’t mentioned on the booking page. It was a surprise when we found out when we checked out
Excellent
10.0
Pros:
The view was phenomenal & the pizza tasted great. Overall the hotel was organized and clean.
Cons:
Gym was not open
Excellent
9.0
Cons:
Wanted a bigger room and the couches were grosss.
Good
6.0
Pros:
Beds are comfortable, good coffee, nice view, clean bathroom.
Cons:
Staff. When talking about the view I would have when I checked in she just shrugged and said all grumpy “well it’s gonna be dark soon anyway!”. This was firstly rude. Also ridiculous because the view at night is beautiful. But very off putting right when I’m checking in and getting charged more than anticipated for parking when you have a lot on the premise! Then when I wanted to stay another night I got the run around from the front desk, that they would not match the rate I was paying, told me to make a new reservation online, then online they wanted more than the front desk. So finally I did it with the front desk but all tolled it took me a half hour to organize what should have taken two minutes. Not good customer service. And I had a towel with a big brown stain. I paid a lot after getting gouged for parking ( specifically did not stay downtown because those hotels would charge for parking ) which was not revealed on the website getaroom through kayak. You should tell them to be completely transparent on things that do not allow for me to choose to say no thank you. Also the resort fee is just dumb. S’mores?? I was very disappointed in those things and was willing to pay more but then these things made it not worth it.
Poor
1.0
Pros:
Nothing
Cons:
Too expensive for 1 day. Check-in should be earlier than 4:00pm. Wasn't aware that in order to park my own car on the lot, I am charged $41.00 to park where I will be laying my head down. Too many extra fees to not be able to enjoy my stay. Will not recommend this place to anyone. Only sheets on the bed. No blankets. We were freezing. When checking in, they had to look for my reservations and she came back and said they had my last name first thats why she couldn't find it.
Excellent
9.0
Cons:
Bed mattresses were not very firm. Felt like 'end of mattress life' quality
Excellent
10.0
Pros:
Lots of amenities. Staff were very helpful and courteous.
Cons:
Restaurant was kind of pricey, though very good.
Okay
5.0
Pros:
The front desk girl was nice.
Cons:
Food under the bed, took 14 phone calls to get front desk, guest services or room service on the line. When she answered and I asked a question about the food, I was told to call back when I know what I want. 41$ parking? No thanks.
Good
7.0
Pros:
I loved that the room was facing both the pool and the marina. Our room was in the Lanai rooms (not suites). The pools are beautiful. We've stayed here before and my kids love the pool.
Cons:
Our room was tiny. The bathroom was tiny. Fitness room only had one workout bench. One of the pools was closed most of the time. Full price on parking and resort fees even though resort amenities were limited.
Excellent
10.0
Pros:
Hotel employee at guest services sent the hotel van to pick me up at from the departure level due to my handicap. When I called for extra pillows and blankets and to fix the heat vent they fixed things immediately on a Sat Night. Excellent customer servic
Cons:
They have a fee for resort amenities they tack on of $25.00. I am handicapped and didn't use any of this, so they should provide A way to opt out if your not going to use thier various amenities. Hotel employee helped me with this, she was wonderful.
Excellent
10.0
Pros:
Location, amenities and staff are outstanding. Family friendly also. I highly recommend!
Excellent
10.0
Pros:
Outdoor walking track with nice views and fireplace!
Excellent
8.0
Pros:
The fire pit
Cons:
I paid resort fees to have nothing open so why did I have to pay resort fees no Tennis no basketball no rentals waste of time and money
Excellent
9.0
Pros:
I liked the open balcony. Nice views.
Cons:
All the hidden charges. $40 to park a car. Mandatory resort fees.
Excellent
10.0
Pros:
Quality and location.
Cons:
N/A
Excellent
10.0
Pros:
The location is beautiful. The staff was very friendly even when arriving at the hotel the first staff member we encountered he was super helpful. Thanks to the entire staff.
Good
6.0
Pros:
Friendly staff. Centrally located to what I needed to do. It’s a close drive to downtown and Point Loma.
Cons:
The cleanliness could have been better in my room. There was little pieces of trash on the floor. Due to COVID-19, I wipe down all surfaces so I noticed more dirt.
Good
6.4
Excellent
10.0
Pros:
The facility was extremely nice
Cons:
Nothing
Mediocre
2.0
Pros:
Felt desk was awful
Good
7.0
Pros:
I liked the location
Cons:
The beds were small
Excellent
10.0
Pros:
The staff was really nice. Every room has a view. And having your own balcony is a bonus. Having the water sports right next to the pool is very convenient. And the walking trails and fire pits they have provide a nice touch.
Cons:
Not knowing that they provide complimentary free paddle boarding. You have to book in advance. This should have been stated so you can prepare.
Excellent
10.0
Pros:
My favorite hotel in San Diego so far
Excellent
10.0
Pros:
Very clean and really nice staff all throughout the hotel.
Cons:
It would have been nice to know that it costs $41.00 a day to park at the hotel.
Okay
5.0
Pros:
The pools are good.
Cons:
One of the hotel clerks was very rude to my husband and confiscated his key when he went down to ask for another key because ours were no longer working. He had to come back to the room to get me, where I was waiting at the room door with our two small gr
Excellent
8.8
Pros:
Very convenient location across from the airport
Cons:
This property nickel and dimes you for everything. Our quoted price jumped $40 once all the taxes and fees were added on, then upon checkin they wanted another $41 for self parking and the fee that really ticked me off was a “resort fee” of $31 they tried to add to the bill upon CHECK OUT. As an “oh by the way” after your stay. Um...NO! I felt like they kept digging deep in my pockets to get anything and everything out of me just to sleep on one of their beds for 6 hours before my flight in the morning. Definitely won’t be back for that reason alone
Mediocre
2.0
Pros:
Lobby was nice but that was about it! The room we reserved was unavailable and we where downgraded and placed on a lower floor.
Cons:
The room sucked! Outdated definitely not a 4 star hotel. Maybe ten years ago.
Okay
5.0
Pros:
The location
Cons:
After being there for over two hours, speaking to three different people, having to get a manager involved, we finally got our room. Everything there on out was great .
Mediocre
2.0
Pros:
The room had a good view.
Cons:
Small room, $26 resort fee, $41 parking, you had to make reservations at the pool which I was unaware of, and everything was extremely crowded.
Good
6.8
Pros:
I like the location and stay free activities.
Cons:
Parking
Okay
5.0
Cons:
I did. Not get my bed selection
Okay
4.0
Pros:
The rentals and outdoor restaurant
Cons:
You could hear through the walls like it was paper and a lot of hidden fees parking and resort fees should be included and club level is a traditional room not club lounge
Good
7.0
Cons:
Hate staying at hotels that nickel and dime you with resort fees and exorbitant parking fee.
Good
6.0
Pros:
I loved that it was by the water and the Bonvoy resort perks. The courteous young man out front, provided great service.
Cons:
I thought that the hotel itself was overpriced/outdated. Cleanliness was mediocre; their towels looked dingy/holes. When I arrived 2 lamps were out so I had to call maintenance. Poor customer service; requests were unfulfilled after 2nd day. Hidden fees.
Mediocre
2.0
Cons:
Was given an active key to check in a room that was occupied by another guest. Given another room key for a room that was unclean and on the third room finally settled in. Discovered no hot water for shower, called guest services and they do not pick up.
Good
7.0
Pros:
The pool
Cons:
Tiny rooms, Not the cleanest, super expensive parking, rude staff
Good
7.0
Pros:
it had an excellent view. The lady that checked me in was great, the guy that checked me out was rude and not helpful with questions about the bill.
Cons:
When you look at the amenities, you think they are at your hotel, some of them were actually at the sister hotel, several blocks away. The hotel is old and needs remodeled. The restaurant prices are overpriced.
Good
6.0
Pros:
The unmanned phone charge rental kiosk in the lobby allowed me to swipe my credit card and charge my phone overnight in my room and return the device the kiosk in the morning for $12
Cons:
The pillow top bed was too much! -worn down towards to the pillow end of the bed. My feet and body felt elevated above my head making the bed uncomfortable compared to a regular flatbed. Parking is ridiculous at $50/night But lot across st $10 for 24hrs!
Mediocre
3.0
Pros:
The bath room is very small
Cons:
Not a 4 star
Good
6.0
Cons:
Hotel charges $26 plus tax per night for resort charges. Not sure what these charges are for
Okay
5.0
Pros:
Location
Cons:
I find the lack of transparency with regard to the price that is shown for this hotel on the site deceiving. The added cost that confronts you at the check in desk is not acceptable. The “resort “ charge of $26 plus tax per day should be state
Mediocre
3.0
Pros:
The room was nice and mostly clean.
Cons:
Flickering lights / power issues the first night. The TV turned itself on and off multiple times at night, waking us up. Cockroach in the bathroom. Water dripping from the ceiling in the hallway. Strange ground-level room.
Okay
4.0
Pros:
Location and breakfast
Cons:
A/C was not working properly but they fixed it. Also charging us to park in their parking garage.
Good
7.0
Cons:
Had to walk to a separate tower 3 blocks away for my business meeting. I object to $29.30 per day resort fee when I was in meetings all day. Just because they have a swimming pool does not qualify as a resort. Spa treatments required an additional fee.
Okay
4.0
Pros:
The cleaning lady, she was the nicest person there
Cons:
The fact that they had our reservation mixed up, kept thinking we should be checked out, they would not let my husband renew the key because the reservation was in my name not his. Charging for internet...extra fees for everything
Mediocre
2.0
Pros:
continued from "did not like" ..motion sensor in bathroom inop., Elevator door had issues it took about 5 times to close until alarm went off then slowed down to close.
Cons:
The check in girl ever smiled, the room smelled musty I had to air it out, There was an empty water bottle on the floor, The fan rattled loud made it hard to sleep, A/C didn't work well it cycled from cool/cold to stuffy, ..more
Poor
1.0
Pros:
Location
Cons:
Yes the room and the parking fees
Good
7.0
Pros:
The meal voucher & water sports voucher was well worth the resort fee Pool was great and loved being on marina it was beautiful!
Cons:
rooms were a little small and beds were uncomfortable & the room was always cold pretty sure thermostat was broken. Was not told anything about a parking fee when booking or checking in so the $36/night was a surprise
Mediocre
3.0
Pros:
The location was great, and we had a beautiful view from our room.
Cons:
This was supposed to be a 4 star hotel but it felt more like a 3 star hotel. The hotel was dirty, room was tiny and the customer service was poor. Really disappointed with this experience.
Poor
1.0
Pros:
When you walk into the hotel its so extravagant beautiful. The pool was well kept, and the view I have the marina was very pretty.
Cons:
The room was equivalent to a Motel 6. I was extremely disappointed when entering the small room with two beds One small table with no chair andthe bathroom had consistent plumbing issue.The only toiletry was a singlesmall bar of soap. heater did not wor
Okay
5.0
Pros:
Great location and proximity to marina
Cons:
Too close to airport and bay tower is f Definitely does not merit a 4 star rating
Mediocre
3.0
Pros:
Location.
Cons:
There was no internet what so ever. As soon as one would leave the lobby the internet stopped working. Very annoying. Three networks and none worked.
Excellent
9.7
Pros:
Good place for a major conference.
Good
7.4
Cons:
What I didn't like ,they are charging and taking money for the simplest things which they are free at the other hotels, like you have to pay another 40 dollars for the parking and they said the Wi-Fi free but the actual thing it's 15 dollars to get the Wi-Fi, this is ridiculous , if I went to smile hotel close by, the Wi-Fi and the park for free, isn't it?
Excellent
10.0
Pros:
Luxury facilities nice & super Coran
Cons:
Al I Like ir...
Excellent
10.0
Excellent
8.5
Good
6.2
Pros:
Unbelievable view and setting.
Cons:
The bed is a salad bowl. New mattresses needed badly. Woke up with neck and back aches trying to avoid the bowl. Terrible
Excellent
10.0
Pros:
Totally catered to my every need
Cons:
I felt severely over charged for my laundry. The gentleman at the front desk did t tell me there was a 50% up charge for overnight laundry. Just said they could easily do it and it was fast. I felt misled.
Excellent
8.8
Pros:
Easy to get to airport and back
Cons:
A little overpriced for quality. Parking is expensive and breakfast should be included or offered at a better price
Good
6.0
Pros:
Staff was polite
Cons:
Understaffed with ling lines to check in and out. Key cards never seemed to work. Remote control in room was broken. And for some reason the cleaning staff liked to block my door to my room with their cart. Spent most of my time away from the hotel.
Excellent
8.2
Pros:
Overall I enjoyed my stay at the Sheraton. I stayed in the Bay Tower. The hotel was very quiet and relaxing. My room had a great view of the bay and the balcony was large. The hotel is located closer to the airport, so you don't get a lot of street noise or foot traffic (which adds to the quiet/relaxed vibe of the hotel). The room was large/spacious. The bed was extremely comfortable. The bathroom was spacious. The room was very well decorated. The staff was very friendly and professional. Initially, I was placed in a room on the 2nd floor which is the lobby level, i.e. ground floor. When I got to the room, I didn't like the location, so I called guest services and requested a new room. They were more than accommodating, and moved me to a higher level.
Cons:
The balcony furniture needs to be updated. I enjoyed the balcony, however, the furniture is cheap in comparison to everything else in the room. The resort fee seems unnecessary. I was charged a fee, but never told what was included with the fee. The price increases for higher floors (so my room change cost me more money per day). The rooms could be cleaner. As nice as the hotel was, the room needed to be dusted. There was dust everywhere (on the coffee maker, in the mini bar, on the lamps, and on the remote control). It appeared as if the room hadn't been used in a while.
Okay
5.4
Cons:
Their were some perks my co-workers received without inquiring about and I was not even asked. My room was not ready until 6:15 pm then I asked for a late check out they gave me a hard time.
Excellent
10.0
Pros:
The balcony! The cleanliness! The comfort! Pet-friendly (Belle, our chihuahua, was happy to be with us)!
Cons:
Everything was great!
Good
6.2
Pros:
Location.
Cons:
Waited 20 minutes to check in. Entirely too long.
Mediocre
2.0
Pros:
Morning
Cons:
It's dirty, cockroaches, staff was rude. Overall worst hotel experience ever. I will never come back again.
Excellent
10.0
Pros:
the amenities close to the water staff was very accommodating and friendly our upgraded room was amazing
Cons:
what's not to like? Met our expectations.
Good
6.0
Pros:
Location is how this place makes its money. Very convienent
Cons:
Not updated at all and the beds where cheap.
Excellent
8.2
Pros:
The tower I didn't stay in
Cons:
The second tower is a five minute walk from the first and all the nicer facilities are in the first tower.
Okay
5.7
Pros:
Close to airport and had a shuttle to the airport. Close to Gaslamp District, so we could take a cab for dinner.
Cons:
Restaurants were closed down with the exception of one. The palm tree outside of our window blocked our view. The room you get through online is the old tower (hotel) and quite removed from everything else. Noise all night with partying people upstairs...went until 4:45 a.m. until we left for the airport.
Good
7.7
Cons:
$90+/day in additional hidden fees. Not what I was expecting to pay when I booked.
Mediocre
3.4
Pros:
The pool was nice.
Cons:
The staff were horrible and rude, overpriced, no comfort.
Okay
5.7
Pros:
Hotel was ok and we booked the bay view and didn't get that till the 2nd day.
Cons:
Parking lot is small and too expensive
Mediocre
2.0
Pros:
3 times hotel staff entered my room with out knocking ! Saying they did not know it was booked! All my kids got sick because there was no heat, very unpleasant atmosphere in the first floor.
Okay
4.3
Pros:
Parking is $30, which seems to be the norm in California! The deposit required on the room was about 80 dollars more than the actual room called cost me. The staff seemed rude when I decided to pay this in cash rather than the normal credit card. The next day at checkout they took about 20 to 30 minutes to "check" my room and make sure I didn't take a ten dollar candy bar. Then finally paid me my cash deposit back in small bills so I felt like I was going to a strip club. Not to mention this is next to a Navy Base with constant helicopter traffic. As a combat veteran on an anniversary date of a brother's death the helicopters reinforced some horrible memories. The one pool we found was in good shape. Everything is super expensive there and they really like to charge you for any fee they can. I would not go back nor recommend it to anyone. I actually left a night early and forfeited my paid night because I didn't want to be there.
Cons:
Read above.