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Hotels near San Diego Airport

Hotels near San Diego Airport

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San Diego (SAN) - San Diego, CA, United States
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Best hotels near San Diego Airport

Cleanliness
9.2
Comfort
9.2
Facilities
8.6
Food
6.5
Location
9.5
Overall 9.0 Excellent
Based on 952 reviews
Cleanliness
9.2
Comfort
9.2
Facilities
8.6
Food
6.5
Location
9.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
8.0
Facilities
8.2
Food
6.5
Location
9.0
Cleanliness
9.2
Comfort
9.1
Location
9.6
Services
9.1
Staff
9.2
Cleanliness
9.3
Comfort
8.6
Facilities
8.0
Location
9.3
Overall
8.6
Cleanliness
9.1
Comfort
9.1
Location
9.5
Services
8.9
Staff
9.2
Cleanliness
9.3
Comfort
9.5
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
9.2
Comfort
9.0
Location
9.4
Services
9.1
Staff
9.0
Cleanliness
9.3
Comfort
9.2
Location
9.2
Services
9.1
Staff
9.0

Excellent 10.0
Pros: Paul Mitchell products, nice shower and bathroom.
Cons: No Lock on bathroom door
Excellent 9.0
Pros: Cleanliness, staff, breakfast..
Cons: Small pool area, lots of loud kids
Excellent 9.0
Pros: Overall, I loved the Hotel. Very clean, great staff, Amazing Views, and a very nice rooftop bar.
Cons: I felt the beds were a to firm, not what I expected from that price range but that might just be a personal preference.
Excellent 9.0
Pros: The location, the very helpful staff, the view, wonderful breakfast and the 5th floor facilities, view, sitting, food and service. Also the bed was comfortable.
Cons: I got a stiff (and a crick in) my neck trying to watch the news on TV from my bed because the bathroom was across the bed and the TV was way to the right by the sitting area. One of the bath towels had a long black hair on it, used flossing thread was caught in the top sheet of the toilet paper, and the miniature bottle that was supposed to be lotion was actually washing body gel
Excellent 9.0
Pros: excellent location. would definitely stay there again
Excellent 10.0
Pros: nice newer property, pretty bay views, breakfast included, nice area.
Excellent 10.0
Pros: Wonderful location, excellent breakfast.
Cons: No
Excellent 9.0
Pros: Location
Cons: That it wasn't a wall full of windows. As it blocked some of the view. Also that they didn't come pick up the trash during our stay.
Excellent 10.0
Pros: Location is perfect. Clean, very nice hotel. Great views, free breakfast is a nice touch. Great hotel in downtown, awesome place. The parking fee is what it is, that¿s gonna be everywhere, should be expected at this point.
Cons: for some reason the bathroom door doesn¿t close, or lock. No fan, or drawers or counter top space. The room is so great but the bathroom is a modern design mystery. Mind boggling that the door can¿t fully close, or lock.
Excellent 10.0
Pros: Excellent location!
Excellent 9.0
Pros: Location location location!!!
Cons: Yes wasn¿t as clean as it should be i found some else contacts on the floor.
Excellent 10.0
Pros: Staff and all sanitizer stations. Excellent location
Good 7.0
Pros: The hotel was in a prime location. Convenient walk to restaurants and the USS Midway.
Cons: The biggest problem was there was a family next door and the rooms are connected with a door. Although they were closed i could smell when people used the microwave for food and odor from the other room. With covid it's NOT safe at all.
Excellent 10.0
Pros: Beautiful hotel. Great location. Staff is amazing!
Cons: Parking is pricey.
Excellent 9.0
Pros: Close proximity to the cruise line terminal, several restaurants within easy walking distance, good breakfast
Cons: No airport shuttle; the airport is only a couple of miles away, so a cab ride was not expensive
Excellent 9.0
Pros: The breakfast is always good with lots of options. The views from the room are very nice. The location allows you to walk to most downtown places.
Excellent 10.0
Pros: The views are amazing!! And the rooms are beautiful! Exactly how they're pictured!
Cons: No!
Excellent 8.0
Pros: Todos los empleados incluyendo los de mantenimiento fueron muy amables.
Cons: Para ir al estacionamiento hay que salir fuera del Hotel y tomar otro acensor. El costo del estacionamiento es muy alto.
Excellent 8.2
Cons: Shower pressure was horrible.
Excellent 8.5
Pros: Staff was very friendly, valet service was quick and the hotel was clean.
Springhill Suites San Diego Downtown/Bayfront - San Diego
Rated no. 1
9.0
Excellent 9.0
Based on 952 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.1
Facilities
8.2
Location
9.3
Overall
8.4
Overall 8.9 Excellent
Based on 538 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
8.2
Location
9.3
Overall
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.5
Services
9.3
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.5
Facilities
9.0
Location
9.5
Overall
9.5
Cleanliness
9.2
Comfort
9.1
Location
9.3
Services
8.9
Staff
9.3
Cleanliness
9.4
Comfort
9.2
Location
9.3
Services
9.2
Staff
9.2
Cleanliness
8.9
Comfort
8.8
Facilities
5.0
Location
9.0
Overall
6.7
Cleanliness
9.2
Comfort
9.0
Location
9.2
Services
8.8
Staff
9.2

Excellent 10.0
Pros: Everything, very nice place, location
Cons: Hotel charges for parking in an opened parking area
Excellent 8.0
Pros: Property is in a convenient location. The staff are super friendly and the service was fantastic.
Cons: Reception was horrible, but not really the hotels fault.
Excellent 9.0
Cons: Paying for parking
Excellent 10.0
Pros: beautiful place to stay
Cons: everything AMAZING
Excellent 10.0
Pros: I really think that the hotel prices where to expensive. Other than that everything was good
Cons: Prices
Excellent 10.0
Pros: The view was beautiful and it had the kayaking/paddle boarding and the BIRD scooters very close and we played with those a lot.
Excellent 10.0
Pros: Great location, clean rooms and friendly staff ¿¿
Good 7.6
scenic. but make sure you get a good rate through agoda. dont walk up unless you like your pockets searched. lolol. GO TO GREEK HARBOR RESTAURANT RIGHT AROUND THE CORNER AND GET THE CHICKEN AND VEGGIES. ITS CHUNK CHICKEN with a small salad and veggie skewer and the chicken is skewed. its all grilled besides the salad. and they give you falafel bread i think. but man you can inhale that thing and gain no weight. $15 bucks - tip. tell him the little brown bald headed man sent you. he will laugh and laugh. also its a target right environment out there and everyone will be able to tell if your super happy to see them.
Good 7.0
Pros: The friendly staff quickly checks you in, very quickly, which is great nowadays. The hotel is very quite even with its proximity to the airport.
Cons: My room was not cleaned well, I found someone's fortune cookie fortune on the floor in a fairly conspicuous place. Seems my room was vacuumed all that well.It also smelled somewhat strongly of mildew in the corner by furnace/ AC.
Good 7.2
The shower head has green algae all over it. And room service wasn't hitting me up every day even though the door latch was not set to privacy. I really just needed my trash emptied every day. I figured that's what that door latch was for.
Excellent 10.0
Pros: The location, the room was clean, the staff were all very nice and it was just a very pretty hotel.
Cons: No
Excellent 10.0
Pros: The staff was great . The front desk staff went above and beyond !!! Couldn't have ask for a better experience!
Cons: 0
Excellent 9.0
Pros: It’s clean and the location is great. You can walk to liberty station and water is nearby. After dinner, a stroll around the area is doable. The staff are friendly and allow us to do early check in , which is easier especially traveling wit
Cons: Hmm I wish the size of the room is bigger but it’s fine for a location like this
Mediocre 3.0
Cons: Old hotel, slow elevator, bathroom showers had no pressure and toilet was also old and slow to flush. Was not expecting this especially given the high cost of the hotel room
Excellent 9.0
Pros: Great location! Near restaurants and outdoor activities.
Cons: None to mention
Excellent 10.0
Pros: very clean, nice views, good location
Poor 1.0
Pros: They gave us a room that the toilet didn’t work and we ask for different one and they didn’t, worse experience ever
Cons: Staff
Excellent 10.0
Pros: Less than 15 minute drive to the beaches and downtown. Beautiful view overlooking the bay and extremely clean room.
Cons: Parking was $13 a night.
Excellent 10.0
Pros: Location clean
Cons: No
Good 7.0
Pros: Cleanliness, brought our own wipes to disinfect and not one spot of dirt. Hotel room and bathroom were clean.
Cons: A lot of visitors in pool, which made us not want to go swimming at all. Every hour a group attends, but it can be a group of 15+
Excellent 8.8
Cons: Hotel elevator needed upgrading. Very small and shaky
Okay 4.2
Cons: Way too high for a mediocre place. Place just seemed run down. It was loud too. Place is just serviceable and I chose it for convenience sake. For what I paid, I expected much better.
Good 7.0
Pros: Location..
Cons: Had to replace the keys three times. They didnt work the first time we used them and we were just down the hall from the reservation desk.
Excellent 8.0
Pros: Nice staff, great location, nice rooms, clean hotel in general. Good breakfast area and selection.
Cons: Worlds slowest elevator. Tv's in rooms not HD.
Courtyard by Marriott San Diego Airport/Liberty Station - San Diego
Rated no. 2
8.9
Excellent 8.9
Based on 538 reviews
Details
Reviews

Cleanliness
9.1
Comfort
8.9
Facilities
9.6
Location
9.3
Overall
8.8
Overall 8.9 Excellent
Based on 227 reviews
Cleanliness
9.1
Comfort
8.9
Facilities
9.6
Location
9.3
Overall
8.8
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.9
Comfort
8.8
Location
9.1
Services
8.7
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.0
Cleanliness
9.2
Comfort
9.0
Location
9.7
Services
9.0
Staff
9.5
Cleanliness
9.6
Comfort
9.3
Facilities
10.0
Location
9.6
Overall
8.0
Cleanliness
9.8
Comfort
9.8
Location
9.1
Services
9.8
Staff
9.8
Cleanliness
9.3
Comfort
9.5
Location
9.2
Services
9.2
Staff
9.4

Okay 4.0
Pros: close to restaurants
Cons: charged me $244.78, not 197.00 charged me to park overnight while staying there! Charged me additional fees not stated prior!
Good 7.0
Pros: Excellent location, easy access to bike route.
Cons: There were ants in the room.
Excellent 9.0
Pros: Rooms were spacious and had just about everything for an extended stay. Location was the best environment in San Diego - the gentrified liberty station. Quick access to parking and food establishments.
Cons: The breakfast leaves a lot to be desired definitely. There wasn't a safe in the room. Parking was expensive at $19/day, which costed more than an extra night when added up on our 8 night stay.
Excellent 10.0
Pros: Breakfast was awesome, as well as the "beer and wine social" M-W, and the "dinner Wednesday" (Soup, salad, charcuterie)! Having kitchenette was nice (didn't cook on cooktop). BBQ area is nice with available utensils. Very clean hotel in and out.
Cons: We understand, but wish we could have ice buckets and ice available again. The refrigerator ice tasted and smelled awful. We did get ice from the front desk, but they were minimal with it. Also being a short person, the shower heads were way way way high, and couldn't adjust the spray.
Excellent 10.0
Pros: I have no complaints at all
Cons: Hotel is well kept, awesome staff, good breakfast, great location 👍
Okay 5.0
Pros: The only thing i really liked was the location.
Cons: The pillows were all flat. The bed was so low and uncomfortable 😫 Compared to the Homewood Suites hotel circle the room was dated and old looking .
Excellent 10.0
Pros: The room was so nice and spacious. Full kitchen and 2 baths...almost better than rooms with my timeshare. Everything was clean and the staff was very helpfull.
Excellent 10.0
Pros: We had a beautiful view and we're able to take walks through palm trees, lilies, and magnolia trees surrounded by birds of paradise! Being from Utah, it was absolutely wonderful and within minutes of the airport!. And they serve an excellent breakfast
Excellent 10.0
Pros: location, rooms
Cons: did not provide housekeeping services
Good 7.0
Pros: What I did like about the hotel was the park behind it and that it was a two bedroom suite we had a issue with the room and they where friendly and resolved the issue by discount my bill.
Cons: They gave us a room for the handicap and the bad part was the drain in the restroom when you take a shower the whole bathroom has water everywhere and it can cause a real bad tripping hazard
Excellent 10.0
Pros: The grounds were pristine and beautiful. The breakfast was delicious and the staff was very friendly and helpful.
Excellent 10.0
Pros: Walking distance to lake
Excellent 9.7
Cons: Only complaint is the water heater was a bit bipolar. I've stayed here before, but in the other building, and didn't have that issue.
Good 7.0
Pros: Location, Cleanliness, abundant parking
Cons: Kitchen staff is rude most of the time.
Excellent 10.0
Pros:  
Cons:  
Excellent 10.0
Pros: I've stayed here before and I love everything about it.The only thing that I would change is always make sure that you're not facing the parking lot.
Excellent 10.0
Pros: great location staff was accommodating and friendly breakfast had good veriety to select from rooms clean and quiet I felt safe
Excellent 10.0
Pros: The carrot muffins!! Breakfast was really tasty:)
Excellent 10.0
Pros: The rooms are very nice, the location is great, and the breakfast is complete.
Okay 5.0
Pros: Happy hour reception
Cons: Healthy choices for breakfast (hard boil eggs) Housekeeping did not replace our towels or make-up our bed.
Excellent 10.0
Pros: How quiet and clean it was the staff was great and very good breakfast we had a great time in the pool as well.
Cons: Overall it was excellent.
Excellent 8.0
Pros: All staff very nice accommodating and helpful!!! We had hide a bed issue and a memory foam pad was brought to us. We had a phone dropped in toilet and rice was found for us. We had toilet leak and repairman was out to fix within 1 hour and he even made arrangements for fresh bath mat to be brought to our room!! Very impressed!! Love walkway and seating area outside!!!
Cons: Too small of a room for price. No door between bedroom and sink and light area therefore always woke up other person as getting ready
Excellent 10.0
Pros: Enjoyed the cleanliness of the hotel. We stayed for a local triathlon and it was perfect.
Homewood Suites by Hilton San Diego Airport-Liberty Station - San Diego
Rated no. 3
8.9
Excellent 8.9
Based on 227 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
9.6
Location
8.5
Overall
8.0
Overall 8.7 Excellent
Based on 2,820 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
9.6
Location
8.5
Overall
8.0
Cleanliness
2.0
Location
2.0
Overall
4.0
Staff
6.0
Value for money
6.0
Cleanliness
9.0
Comfort
8.9
Location
8.5
Services
8.7
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
9.3
Location
9.3
Overall
10.0
Cleanliness
9.0
Comfort
8.9
Location
8.5
Overall
4.0
Services
8.7
Cleanliness
9.1
Comfort
9.0
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
9.1
Comfort
9.0
Facilities
10.0
Location
8.3
Overall
8.0
Cleanliness
8.9
Comfort
8.8
Location
8.2
Services
8.5
Staff
9.2

Poor 1.0
Pros: everything
Cons: nothing
Excellent 10.0
Pros: Delightful, charming, immaculate, comfortable and very very reasonable price-wise. Front desk person (Alex?) very professional and nice. We read comments/evaluations prior to staying here and agree with most....Though the buildings are not new they are very well maintained and we found the place charming. We did not use the pool as there are so many places to walk from there. Enjoyed in Old Town a Greek restaurant that served delicious food but too large servings for me. The value is amazing. The room small but comfortable.
Cons: No complaints...plan on returning next trip
Excellent 10.0
Pros: I found the place to be very cute. And very clean People there were very friendly.
Cons: Also like that it was close to Old Town. We're able to walk to some places.
Okay 5.0
Cons: the bed and the blankets should be replaced
Excellent 10.0
Pros: The cleanliness and costumer service was amazing
Cons: That was nothing not to like.
Okay 4.4
Did not live up to expectations for the rate. Breakfast was poor. and room carpet was filthy. Expected more for $150 per night. Was comparable to a motel 6.
Excellent 9.0
Pros: Great location. Staff very friendly. Room was small but perfect for our overnight stay. Very quiet and clean!
Excellent 8.0
Pros: The location was great. We had a good rest here.
Cons: It was a little stuffy in the rooms and the staff didn't seem in a great mood.
Excellent 10.0
We absolutely loved this motel! It was in a wonderful location in Old Town. Extremely close to Seaworld and the zoo it that is in your plans! The motel was a 10 minute drive from the airport and beaches. The room was impeccably clean and well maintained! I will recommend this over and over again to others. The staff were kind and caring! 10/10 recommend!
Excellent 10.0
Pros: Staff were great! The hotel Gives a hint of home, with the little complementary services they have.
Cons: The hotel was clean but could you a fragrance in the rooms
Excellent 10.0
Pros: Friendly staff and clean stocked room.
Okay 4.0
Pros: The hotel was pretty and the location was perfect for the MCRD graduation we were attending.
Cons: The smell of smoke in our ¿non-smoking¿ room was unbearable. We aired the room open by propping open the door for hours while we hung out outside. My son coughed all night, as he has bad asthma. The pool was not heated as advertised.
Mediocre 3.0
Pros: Office staff was polite and efficient
Cons: The room had odd cleanser smell. Bathroom faucet did not open more than a trickle, vending machine out of water, and parking lot too cramped for customers.
Excellent 10.0
Pros: The hotel was very clean and quiet. The hotel staff was very friendly and had their masks on which I appreciate especially since the pandemic is booming.
Cons: If you get a room in the back you actually have to go around through the street to get to the lobby or vending machines
Excellent 9.0
Pros: Great location... close to everything including Zoo, SeaWorld, beaches. My son loved the salt pool and all the new friends he made. Room was spacious and clean.
Cons: Hesitation pulling up with my 7 year old as homeless in the area. Lots of police driving by often and was never bothered by anyone or felt unsafe. Had to go to sidewalk to smoke. Need to stock more cheese danishes and bear claws.
Excellent 10.0
Pros: The location also the the front desk people were very helpful. Tv needs more
Cons: Better tv channels would be great
Excellent 9.0
Pros: The hot tub and location
Cons: The bathroom door didn't close all the way
Excellent 8.0
Pros: Excellent and acommodating staff. Easy in/Easy Out and close to Old Towne SD and Transportation Center!
Excellent 10.0
Pros: Very close to downtown, beaches, MCRD, and attractions. walking distance to Old Town. Comfortable accommodations.
Mediocre 3.6
For us location was not appropriate, located around factories. There were homeless men outside and some asking for money in the parking lot It is close to Sea World
Good 6.0
Pros: The free breakfast was very good -- much above expectations.
Cons: The general neighborhood is depressing.
Excellent 9.4
Pros: We requested and received a very quiet room. The room and hotel overall were very clean and the staff friendly. Free breakfast options included steel cut oats, no-crust quiche, and waffles. We had the oats, which were good. The fresh fruit was also high quality: oranges, green apples, and bananas. We didn't try the pool.
Excellent 10.0
Pros: We love San Diego and the Old Town Inn. We always stay there
Cons: nothing
Excellent 10.0
Pros: Located close to airport for flights out. Located close to public transit and Old Town District.
Old Town Inn - San Diego
Rated no. 4
8.7
Excellent 8.7
Based on 2,820 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
8.3
Location
9.3
Overall
8.1
Overall 8.7 Excellent
Based on 1,525 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
8.3
Location
9.3
Overall
8.1
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.6
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
8.8
Location
9.3
Services
8.4
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.0
Facilities
9.0
Location
9.6
Overall
9.0
Cleanliness
9.1
Comfort
9.0
Location
9.4
Services
8.6
Staff
9.1
Cleanliness
9.2
Comfort
8.9
Facilities
7.6
Location
9.3
Overall
8.0
Cleanliness
8.8
Comfort
8.8
Facilities
8.2
Location
9.1
Overall
7.0
Cleanliness
9.1
Comfort
9.0
Location
9.1
Services
8.6
Staff
9.0

Excellent 10.0
Pros: Location
Cons: Nothing
Excellent 8.0
Pros: close to cruise terminal
Cons: pool was cold
Okay 5.0
Pros: Location
Cons: Outdated. No real breakfast. Super cheap food. Not a good food experience.
Excellent 9.0
Pros: location
Cons: not enough plugs in the room needs furniture updating
Good 7.0
Pros: The location was good.
Cons: Could use a refresh. Front door of room would not close on its own and armrest of chair was broken.
Poor 1.0
Pros: I got money back!
Cons: This hotel is nothing like what is shown on their website! Yes, the lobby was remodeled, but not the rooms, so said the staff! All the furniture was extremely scratched and dungy, the carpet looked dirty, the room looked old and depressing. The breakfast was ready made items in a brow bag to be picked up! No coffee! The coffee maker in the room did not look clean! Price: over $1100 for 4 nights!!!!! The staff offered to change the room but warned me that it would look the same: old and scratched furniture. I declined and got my money back which left me on the street with no place to go, in mid afternoon, on a holiday weekend and multiple conventions in town! This property should be inspected and, subsequently removed from booking websites! I tried to post a couple pics to show what the room was like but I didn't succeed.
Good 7.0
Pros: Location was excellent.
Cons: Overpriced for the quality. Lobby and shared spaces are nice, but rooms feel cheap and dated. I wish hotels would stop charging so many extra fees.
Excellent 10.0
Pros: The location was excellent, the staff are very friendly and helpful, and the room was very clean! We will definitely come back
Excellent 9.0
Pros: The location is ideal for vactioners because you can walk to many good restaurants especially italian ones. Little Italy is just 1 min walk away. Very close to the main streets and freeway. Staff is very friendly and accomodating.
Cons: A little bit outdated carpet but not bad.
Excellent 9.0
Pros: Staff was very friendly and courteous
Cons: No
Excellent 8.0
Pros: Room was very clean. It had a microwave and refrigerator. Good central. location.
Cons: Had to pay $20 per day for parking. This was not mentioned when booking hotel.
Excellent 10.0
Pros: Staff was very friendly. Hotel employee checked us in and made us feel very welcomed. Location was wonderful. LOTS of restaurants within a short walking distance. Starbucks right across the street. Three blocks away from the harbor. Comfortable beds.
Cons: No we loved it there.
Excellent 10.0
Pros: The staff were professional and polite
Cons: Parking was limited
Excellent 8.0
Pros: The reception office staff was very helpful
Cons: The room was very small. I know they are dealing with COVID, but the “sack” breakfast provided was pathetic. We were there for 3 nights and we ended up taking our own trash out to a larger can in the hall since housekeeping not
Excellent 8.0
Pros: clean
Cons: bit loud, street noise
Excellent 10.0
Pros: The location couldn’t be beat... when traveling anywhere in California you will want to rent a car and you can park at the hotel for only $20 per night with full in/out privileges. This is a low key no frills hotel that delivers in every way it sh
Cons: For the money you cannot really demand much more. Nice place and very good complimentary buffet breakfast served every day. You can get an UBER in less than a minute at any time from this location.
Excellent 8.0
Pros: Allowed us to check in early...which was really helpful since my wife had just had surgery a couple days prior!!!
Cons: Only having one elevator working made the waiting a little long, especially with being on the 14th floor, but we made It work
Excellent 10.0
Pros: The hotel is conveniently located in downtown San Diego. It was spotless. The breakfast was actually served next door, and it was delicious!
Cons: They didn’t have a shuttle driver available when we arrived at the airport. However, we were told to take a cab, get a receipt, and they would reimburse me, which they did as soon as I checked in.
Excellent 8.2
Pros: Typical BW facilities that are dependable. Great location. Ten minutes drive from airport and zoo. Easy walking to many downtown, bayside activities and restaurants.
Cons: Toilet not very effective at flushing waste. Breakfast choices somewhat limited compar s to some other BW’s.
Excellent 10.0
Pros: Everything was great, walking distance to Little Italy, the bay, and so much more!
Excellent 8.2
Pros: Loved the location. It was within walking distance to the star of India ship.
Cons: The wall beside one of the beds in the room was filthy.
Good 7.0
Pros: It was clean and the staff was friendly.
Cons: The parking structure is difficult to navigate large vehicles. Impossible for two-way entrance/exit traffic, which, again, is very difficult to deal with if in a large vehicle. Parking garage not usable for those with disabilities. No elevator.
Excellent 10.0
Pros: Excellent location, airport shuttle, close to public transportation, breakfast included
Cons: Parking fee
Mediocre 3.0
Pros: Location and the lobby was the only nice thing about this hotel. Also, the beds were clean and comfy.
Cons: The rooms are outdated and not too clean. Window drapes were stained and also some of the furniture. Hallways of the hotel smelled funny and was a bit dirty with some stains on walls.. Breakfast was not good.
Good 7.0
Cons: Doors slam very loud just let it go and wham!! Beware of parking suprise 18 dollars per nite!
Good 7.0
Pros: Very reasonable overnight parking fee; very helpful and courteous staff
Cons: Breakfast was okay but can be better
Excellent 10.0
Pros: The included breakfast as well as the shuttle to and from the airport
Okay 4.8
Pros: There is a free shuttle to/from the airport. Each room contains a refrigerator, microwave, coffeemaker, safe, hair dryer, and iron. I was given a voucher for free breakfast buffet in the attached restaurant and the staff kept it well-stocked, even when it was nearly time to end the buffet. I flew in early and the hotel let me check in early without charging an extra fee.
Cons: There were several issues with the condition of the room. The refrigerator, TV, microwave, and lamp were all broken. I attempted to restart the fridge and the TV by unplugging from surge protector and plugging directly into socket, trying different sockets, etc. but was unable to get them going again. A very nice maintenance man did some trouble-shooting and was able to get them working with a bit of effort. The switch on the lamp was bent, loose, and shorted out. Cleanliness was also a problem, maybe because of my early check-in. A used towel was stuffed under the safe in the closet. One bar of soap in the bathroom had gotten wet and was unusable. There was a curly hair on the bathroom counter. There was no lotion. Overall, the experience was NOT what I expected from a $200 per night hotel and I do not recommend it.
Excellent 8.0
Pros: Great location, very clean and comfortable. I would stay there again.
Excellent 8.0
Pros: Even though the hotel was unconstruction, it had great service. Good room for a good price. We only stayed for one night and everything was great. No complains about anything. Highly recommended this hotel its rest the pier and has good restaurants near as well.
Excellent 9.4
Pros: The view from the balcony was a direct line to the waterfront and the Star of India. The room was very clean. Breakfast is provided at the attached restaurant which is a nice facility. Transportation is provided to and from the airport and to the cruise ship terminal. The location is convenient to walk to Seaport Village, Little Italy, local bus line, the zoo, Gaslamp district, multiple other restaurants, as well as pharmacies and shopping. There is no need for a car.
Cons: The lobby area is being remodeled and I knew that when I booked. It was a little dusty, but not inconvenient in any way. However, although the rooms are very clean, the furniture, wall coverings, and carpet are looking a little tired and worn out and in my opinion, these are the areas which should be updated.
Good 6.0
Pros: location , friendly
Cons: construction, unable to find my reservation for quite sometime. not in the system and had to go to main office to get it cleared up
Excellent 8.8
Pros: It was close to the water. Very comfortable. Remodeling so it will even be better when that is completed.
Best Western Plus Bayside Inn - San Diego
Rated no. 5
8.7
Excellent 8.7
Based on 1,525 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.6
Facilities
10.0
Location
9.5
Overall
10.0
Overall 8.7 Excellent
Based on 403 reviews
Cleanliness
9.0
Comfort
8.6
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
9.0
Comfort
8.7
Location
9.6
Services
8.6
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.6
Location
9.6
Services
8.7
Staff
9.4
Cleanliness
8.4
Comfort
7.8
Location
9.0
Services
7.9
Staff
8.8
Cleanliness
9.1
Comfort
8.8
Location
9.7
Services
8.5
Staff
9.3
Cleanliness
9.1
Comfort
9.0
Location
9.8
Services
8.8
Staff
9.4

Excellent 10.0
Pros: Staff is super friendly and breakfast isn't much but it's a cute personal set up they have going on. Breakfast outside your door on the balcony its cute
Excellent 9.0
Pros: The manager, Dee, couldn’t have been more helpful. Air filter in the room made sleeping really comfortable.
Cons: No problems at all.
Excellent 10.0
Pros: Fantastic showers! Great for cooling off after a long run up the hill.
Excellent 9.0
Pros: It’s antique. Don’t expect so comfortable because it’s old hotel. It’s old and small but well-kept. It’s perfect location for Old Town. It’s 3 minutes walk distance to public transport for train and bus. It’s also close to airport, but it’s quiet and peaceful. I loved it!!!
Cons: AC is on the ceiling right over the bed. The air from AC came directly to my face. I had a headache.
Good 7.0
Pros: The breakfast served outside was nice. The coffee was very good.
Excellent 10.0
Pros: Loved the whole vibe of the place. So cool staying in a super old hotel and seeing all the old furniture and woodwork. Awesome place to stay.
Cons: It was unfortunate that the kitchen and bar and saloon were not in operation due to covid and staffing issues. But when that all gets opened up again we are coming back for sure!!!!!
Excellent 10.0
Pros: the atmosphere was awesome
Good 6.0
Pros: The hotel was very charming….it also felt like a step back into time.
Cons: We didn’t like that there wasn’t any television and didn’t enjoy the showers, the shower curtains made us feel enclosed.
Good 7.0
Pros: The history
Cons: The room had a strong musty odor
Excellent 10.0
Pros: I love Old Town. We were in room 9 up stairs front . It was clean, quiet and a great location. Our room was the California room, it came with a queen bed and a claw foot tub. We had a great view of the park, close to all the stores and Restaurants
Cons: WiFi was very spotty,.
Excellent 10.0
Pros: Historic beauty perfectly, tastefully maintained in top condition in a beautiful, peaceful part of the middle of the city. Really nice staff and a great continental breakfast room. Whoa! and a great shower!
Cons: Nope.
Okay 4.0
Pros: location, cleaning staff Free breakfast with fresh fruit (melon)
Cons: Bed was terrible. Soft saggy mattress with no back support. We received no help in trying to find another room/alternative bedding. Coffee okay, but scones, yogurt, granola way too sweet/sugary.
Excellent 10.0
Pros: The antique decor and the great shower
Excellent 8.0
Pros: Character
Excellent 10.0
Pros: The staff was amazing and super friendly, from the moment we arrived. The gal the met us at the front desk was very informative and walked is up to our suite, she really made our anniversary stay memorable from the very beginning. When arriving after our walk through old town we had a need for ice and without even asking one of the hotel staff came up and accommodated us and took our drinks and set them on ice in a bucket. Definitely will be coming back to stay again.
Excellent 9.7
Pros: I Booked this for my boyfriend and I to stay and attend the Chargers/Raiders game and not have to worry about the traffic. I did it the day of and didn't really look into the hotel much bc it was just easy and right next to the trolley line. To my surprise there wasnt a TV or a phone ..... I didn't even miss it and just enjoyed not having it but I did tend to use my phone to play music. But it was so relaxing and well worth not having those items in the room. The staff was more the amazing and the ghosts in room 9 were definitely making themselves known which made it even more interesting. It was nice to roam around Old Town over the weekend but was bummed that it closed down so early. I've stayed all over in all kinds of hotels and by far this one stands out in my experience and it's nice for family and for couples to go and have a stay-cation to recharge battery's
Cons: I personally loved the bed you just sunk right into it but unfortunately my boyfriend is very tall so it was kind of a tight squeeze for him. I Personally liked the tight squeeze haha but as far as making it comfortable for someone his size a much larger bed would of been nice. Also I wish the bar in the restaurant would stay open later as a place for hotel guests to hang out once Old Town closes down.
Cosmopolitan Hotel & Restaurant - San Diego
Rated no. 6
8.7
Excellent 8.7
Based on 403 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Location
9.4
Overall
8.8
Overall 8.6 Excellent
Based on 500 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Location
9.4
Overall
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.6
Location
8.0
Overall
8.0
Cleanliness
8.9
Comfort
8.8
Location
9.4
Services
8.6
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
9.3
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.9
Location
9.4
Services
8.5
Staff
9.1
Cleanliness
8.6
Comfort
8.5
Facilities
8.0
Location
9.3
Overall
8.0
Cleanliness
8.6
Comfort
9.0
Facilities
9.0
Location
9.4
Overall
10.0
Cleanliness
8.0
Comfort
8.4
Location
8.8
Services
7.6
Staff
7.8

Excellent 8.0
Pros: the view and location
Cons: construction
Excellent 10.0
Pros: I had a nice view. the room was clean and comfortable.
Excellent 8.0
Pros: convenient to H&M Landing
Cons: Parking for Pickups
Poor 1.0
Pros: The location
Cons: They never advised Booking.com of the construction going on at the hotel. Unable to relax at the pool as it was so noisy at the pool with the construction. This was one of my main reasons for going there. Sounded like the people above would come thru the floor did not sleep. Got room changed to upstairs but the walls are so thin you can hear the entire conversation of the people in the next room.
Excellent 10.0
Pros: friendly staff
Cons: nothing
Excellent 10.0
Pros: The view from my ground floor room was shockingly exceptional!!! I had the "Bay View" with a beach a few hundred feet ahead of the room :) Great sunrise and sunset of course! The marina on the other side was just as pretty - the pool and hot tub were a great addition with full food/drink service!!! I had my lunch and dinner delivered to me while relaxing in the hot tub - with the full marina view and lots of boat owners to spend time with :)
Cons: I loved my stay - this property was so well positioned and had a wonderful staff to take care of any/all your needs!!
Excellent 8.0
Pros: I enjoy hotels with the view of Marina¿s and water. The views here are beautiful, with the Marina on one side and the bay on the other. Enjoyed the pool and jacuzzi. Nice views from restaurant and bar as well.
Cons: Rooms and hallways could use some updating, freshening up.
Excellent 9.0
Pros: Best location
Cons: I can persons footsteps above my room
Excellent 10.0
Pros: Clean, quiet, comfortable
Okay 4.0
Pros: Close to the bay.
Cons: The room was not what we asked for when booking. We were next to the outdoor eating area. Within 4 feet from our patio. Noisy until the bar closed. For privacy we had to keep the door and curtains closed. Staff wasn't accommodating wouldn't go back.
Excellent 9.0
Pros: The Marina
Cons: No Coffee in th lobby
Excellent 10.0
Pros: Beautiful bay views from the front and charming boat docks behind. Excellent walking park across the street facing the bay with sailboats and huge Navy ships passing effortlessly in front of you. The room service menu was reasonably inexpensive and tast
Cons: no
Okay 5.0
Pros: Location and view
Cons: We had a patio but no privacy at Sally’s. There was a table right in front of our patio that belong to the hotel and both night there were parties held there. So we were not able to enjoy our patio
Excellent 8.0
Pros: Bed good/ no breakfast was served.
Cons: Close pool and pool bar at 10 pm so rooms right above Can sleep with patio door open!
Good 6.5
Pros: Pool was clean and pretty quiet. This hotel is ok for a one-nighter before an early flight out of San Diego but I wouldn’t stay here otherwise.
Cons: Main reason we reserved here was because of free shuttle to airport, however it has limited hours of operation and our flight left early (9 am, so we had to get there by 7 am), and the shuttle didn’t run that early. Person at the desk placed an order for ground transpo for us that evening, but the morning shift desk staff couldn’t find any record of it. So we had to scramble last minute, which completely negated the reason we stayed there in the first place: to have a nice low-stress airport transfer. Otherwise, room fixtures & furnishings needed updating.
Good 6.0
Cons: Charging for parking. Wall too thin-could hear voices from next room.
Excellent 8.0
Pros: The price was perfect. The beds are comfortable. The room was clean. The staff was friendly and accommodating. The location was perfect and having a view of the water was great! Breakfast was a little pricey (like it is in California) but it was delicious. It's really a great little hotel!
Cons: Only con was that there was no fan in the bathroom to draw out the steam after a shower.
Excellent 10.0
Loved my view of the bay and the marina. Older place and a little worn, the doors and carpet but the rooms are nicely done and clean. All the workers were friendly and helpful, starting with Micheala who checked us in and the lady who served us breakfast. We thought we needed a late check out and it was immediately granted. Hated to leave and would have liked to stay another night. Loved the soaps in the bathrooms and the complimentary Solar Rain premium ultra pure artisan water was truly appreciated. The beds offered a great rest after a long day of golf at Torrey Pines and the balcony view could not be beat. I highly recommend this hotel.
Excellent 8.5
Loved my view of the bay and the marina. Older place and a little worn -- the doors and carpet, but the rooms are nicely done and clean. All the workers were friendly and helpful -- starting with Micheala who checked us in and the lady who served us breakfast. We thought we needed a late check out and it was immediately granted. Hated to leave and would have liked to stay another night. Loved the soaps in the bathrooms and the complimentary Solar Rain premium ultra pure artesian water was truly appreciated. The beds offered a great rest after a long day of golf at Torrey Pines and the balcony view could not be beat. The only real complaint we had was that this hotel was not as convenient to the places we wanted to visit during our stay.
Excellent 8.0
Pros: Great bed...clean, close to entertainment.
Cons: My "server" was in a strange mood. He ignored taking my order 10+ minutes. He didn't fulfill a simple request, place half my order in a box. A fellow server saw his lack of professionalism and actually did his job.
Excellent 10.0
Pros: The staff and location were great. This is a great place to stay out in the Point Loma area, with a great view on either side of the complex and an exceptional staff.
Bay Club Hotel & Marina - San Diego
Rated no. 7
8.6
Excellent 8.6
Based on 500 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.6
Facilities
8.4
Location
9.2
Overall
8.6
Overall 8.5 Excellent
Based on 982 reviews
Cleanliness
8.7
Comfort
8.6
Facilities
8.4
Location
9.2
Overall
8.6
Cleanliness
7.6
Comfort
8.0
Facilities
8.3
Location
8.6
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.5
Location
9.3
Services
8.6
Staff
8.8
Cleanliness
6.8
Comfort
6.8
Facilities
7.1
Location
8.8
Overall
10.0
Cleanliness
8.7
Comfort
8.4
Facilities
8.8
Location
9.6
Overall
8.5
Cleanliness
8.7
Comfort
8.5
Location
9.2
Services
8.6
Staff
8.8
Cleanliness
8.8
Comfort
8.9
Facilities
6.0
Location
9.3
Overall
6.0
Cleanliness
9.2
Comfort
9.3
Facilities
9.3
Location
9.4
Overall
9.3
Cleanliness
8.6
Comfort
8.7
Location
8.8
Services
8.5
Staff
8.8

Mediocre 3.0
Pros: The Garden view was nice.
Cons: Everything else. The room (157) was very dated and musty. The sprinklers sprayed on our sliding glass door and soaked the carpet 1/3rd of the way into the room. The paint was peeling off the ceiling and the wallpaper was peeling off the walls. the furniture was old and would not stay closed. (I had to shim the drawer doors to keep them closed) Went to get a coffee at the restaurant and the staff that was there yelled at us to get out... they were on a pause from serving people. the only nice people there were the people at the front desk and the security guy. Very disappointed in the hotel as a whole. NOT, I repeat NOT worth the money you pay.
Excellent 9.0
Pros: Every thing was Beautiful ❤️...The grounds are Amazing! Staff friendly! Quiet and Intimate feel.. The Parrots are Huge and Beautiful..yes Parrots! Fish were in the pond...yes 🐠... Beautiful Flowers..The room was comfy...older furniture but comfy. Absolutely Beautiful Experience ~ Blessings
Cons: Toilet moved a bit
Excellent 9.0
Pros: convenient for concert
Cons: our shower was leaking and clogged. Not sure how it was cleaned if it was clogged. It was supposedly fixed during concert. Came back to find only clog was fixed. lack of communication??? Seems like you were short staffed.
Excellent 8.0
Pros: we had brought our son and daughter there 25 years ago and we’re thrilled to bring our son and family back. we had a blast.
Cons: That everything wasn’t open and the conditions of the room, it was fine but seemed a bit neglected.
Excellent 10.0
Pros: Great Room with nice view
Excellent 10.0
Pros: Peaceful and beautiful place!
Excellent 9.0
Pros: Location and friendly staff, especially at the cafe! Enjoyed the tropical atmosphere too.
Cons: People swimming in the pool too early in the morning. Folks were swimming before 9am! I suspect that might annoy guests who would like to sleep in. Suggest opening pool at 10 am.
Excellent 10.0
Pros: Rooms are great! Atmosphere was enjoyable.
Excellent 10.0
Pros: I liked that this hotel was located on the bay and the view of the sunset was great. Plus, it was located near places that were convenient to get to.
Cons: The only thing I didn't like about this hotel was the guests that stayed in the room directly above me. They were noisy, the kids stomped on the floor, and when I seen them out and about they were rude to me.
Excellent 10.0
Pros: the ambience and location
Cons: we spent 2 nights but the room had no housecleaning  done.So  the entire next day we spent in a somewhat messy room.When we complained we were told it was because of C ! But that was not disclosed at check in for almost spending $---- a nig
Okay 5.0
Pros: The location was amazing!!
Cons: The gas was off and so there was no hot water. We were offered a discount, but for having no hot water it was not enough. Also the toilet constantly ran, which was noisy. When we let the front desk know there was a problem, they said they would get it fix
Poor 1.0
Pros: Nothing it was not anything to stay at.
Cons: We went to our room and looked under the sheets, there was hair and particles and then we saw a live bug running on the mattress pad, which was dirty. We called down and the attendant was unapologetic and offered another room. But we left not getting bugs
Excellent 9.7
Pros: My wife and children ate in the restaurant - I was away on a business meeting. They loved the food and said the staff were really nice.
Excellent 10.0
Pros: great place a little expensive but worth it
Excellent 9.4
Pros: Have been here many times before. Beautiful grounds, friendly staff. Decent accomodations; clean, well-maintained. Great concerts!
Excellent 9.0
Cons: Be aware of there hidden resort fee , RIP Off. Why not just raise the nightly fee and not make people mad when they check out
Excellent 9.0
Pros: Great location with good amenities. Restaurant food is very good. Very clean. Friendly staff.
Cons: Could do with a little updating, but does not affect the experience.
Excellent 10.0
Pros: Family atmosphere
Excellent 9.0
Pros: Close to airport. Nice facility and staff is nice.
Cons: Farther from the bus stop/public transportation. Room given was handicap accessible; I'm not handicap and don't have any disabilities.
Excellent 9.0
Pros: Great place with a big room and bathroom. Great room service. Nice view. Upgraded us from a king to king + sofa bed at no charge
Cons: There were small stains on the carpet. Everything else as great
Excellent 10.0
Pros: Absolutely perfect.
Cons: No!
Excellent 9.0
Pros: Location,ambiance, very peaceful.
Cons: When you pick the hotel for me, and it adds parking and resort fees to the price I agreed upon, it is very disappointing.
Excellent 10.0
Pros: Views of the marina were wonderful, staff was helpful
Excellent 10.0
Pros: Nice comfortable room. Great location.
Cons: Enjoyed everything
Excellent 8.8
Pros: Grounds were well kept on this island themed resort. Staff were extremely friendly and helpful, really made you feel like a welcomed guest.
Cons: Rooms were spacious and comfortable but needs a little maintenance. We had wall paper peeling in some areas and we found some items in a cabinet left from previous guests.
Excellent 10.0
Pros: Went to see a concert at Humphreys and the customer service and location were great all around....... I'll be back.
Excellent 10.0
Pros: Killer desk staff. Highly accommodating ..great rooms, happy family.... Didn't want to leave
Cons: Having to move out
Okay 5.0
Pros: Cleanliness wasn't as good as in the past stays at your hotel and extra fees are were not expected to be $26.95
Cons: Extra fees not disclosed ahead of time.
Poor 1.0
Pros: Checking out. Staff was friendly, but management was rude , pampas ,and belitting. Room looks like it very got vacuumed, no dusting, closet track was filthy, there was food left on floor, hence the roach I saw, along with spider and ants. Worst hotel!
Cons: Don't want your money room smelled like your grand mas basement, and has roaches
Okay 5.4
Pros: Really pretty location and views. Process of getting in and out was awesome. Also very cute rooms.
Cons: The Ac wasn't working at first (was fixed later), our bed was extremely hard and uncomfortable, extremely noisy in the morning, and ceiling was ugly.
Good 7.7
Pros: It's good overall, nice location and near the harbor
Cons: Sink in the bathroom smells bad, needs to be cleaned.
Okay 5.0
Pros: The restaurant was nice
Cons: Very loud, thin walls, crazy ice machine...
Poor 1.0
Pros: The landscaping like if you were in Hawaii
Cons: It says dog friendly and you see everyone with dogs staying there but they called me and told me no and they were going to charge me 250$ to my room stay so I told them to refund me so I could find another dog friendly hotel
Okay 5.0
Pros: The room, the grounds, everything the hotel offered was superb. It really was.
Cons: In the past I had had poor internet service at this hotel and when I asked about it I was told they made major upgrade to their network, a modem in every room. My room was the only place I got absolutely NO SERVICE what so ever, worse than ever before!
Okay 4.8
Pros: Shelter Island is beautiful, the concert area in very nice, and the live music was pleasant. The room itself had a nice, large TV and new amenities. The shower had good pressure and the restroom was clean and large.
Cons: The bed was HORRIBLE. It was extremely loud and springy, and uncomfortable. There is a ridiculous $10 "resort fee" AND a $15 parking fee on top of that! The staff was generally okay, but the manager was unpleasant and unsympathetic: I had called ahead to try and see if we could check-in 2 hours early. The staff member was able to accommodate our early check-in by giving us a small upgrade in room (premier no-view to premier with view). I thanked the staff member and was very pleased. HOWEVER, once we got there on the day of our check-in we were attended by a manager who quickly informed us that she had not 'approved' the upgrade and therefore could not check-in for another hour. She also made sure to tell us that she knew we made our reservation online (something she apparently looked down on) and that there actually were several vacant rooms at the time we arrived, but would still have to wait an hour. That was downright rude.
Okay 4.5
Cons: There was a lack of organization. We were assigned occupied rooms twice. The final room assignment needed housekeeping before we could settle in. The walls were extremely thin resulting in disturbingly loud night time noise. The carpeting was very old and smelled stale. As a result we never felt comfortable in this room.
Good 7.0
Pros: The location.
Cons: We did not appreciate the "Resort Fees" It's a rip off. They are trying to pass on their cost to doing business to the customer. We had it removed. I am getting sick of these type of charges. I will not go their again if the "Resort Fees" are in place, nor any other accommodation that try the rip off. In the years past, I favored Half-Moon. When they appreciated the customer and didn't try tricks. PS We were not notified in advance of the charges. That's sneaky. I wonder why? Take a guess.
Mediocre 2.6
Pros: The concert was good, but fold up seats jammed together too close.
Cons: I booked a king premiere room months before our stay. Put into a queen. The carpet outside the bathroom on both sides was soaked from leaking shower or air conditioner. Patio had a "view" of the parking lot. Staff totally did not care, manager said room times booked are not guaranteed. I showed them the copy of the internet page that said "king premiere." So sorry they said, but it was not believable.
Humphreys Half Moon Inn - San Diego
Rated no. 8
8.5
Excellent 8.5
Based on 982 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.4
Facilities
8.1
Location
9.5
Overall
8.5
Overall 8.4 Excellent
Based on 293 reviews
Cleanliness
8.8
Comfort
8.4
Facilities
8.1
Location
9.5
Overall
8.5
Cleanliness
9.0
Comfort
7.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.5
Location
9.5
Services
8.0
Staff
8.3
Cleanliness
10.0
Comfort
5.0
Facilities
6.0
Location
9.0
Overall
7.0
Cleanliness
9.6
Comfort
8.4
Facilities
8.4
Location
10.0
Overall
8.4
Cleanliness
8.8
Comfort
8.4
Location
9.5
Overall
9.0
Services
8.1
Cleanliness
9.1
Comfort
8.7
Facilities
8.0
Location
9.5
Overall
8.0
Cleanliness
8.5
Comfort
8.6
Facilities
8.0
Location
9.4
Overall
9.2
Cleanliness
8.4
Comfort
8.4
Location
9.3
Services
7.8
Staff
8.3

Excellent 8.8
We went on a weekend getaway and we got room 412 and it had an amazing view and you can see the city and the water and the city on the other side. only complaints are the parking but can get by with that, could use a slightly bigger TV, and it needs a microwave. But overall 4.7/5 for sure
Good 7.6
The location is great, the hotel is quaint and a good value. Nothing fancy but cute. Front desk gentleman at check in was zero help. Had to ask about parking, had to ask about breakfast the next morning. Had zero interest in providing any customer service. Didn’t ruin our experience but was definitely a negative mark on this place.
Okay 4.0
Cons: No microwave, no iron and ironing board. No full mirror
Excellent 9.0
Pros: Bigger room
Cons: Bathroom
Excellent 8.0
Pros: The location is right in the heart of Little Italy. Within walking distance to all the great restaurants and the Embarcadero. I was booked for 2 nights but had to leave at 11pm the first night due to a health issue and they graciously did not charge me for the second night. Thanks.
Cons: I paid extra for a City View room which faced India Street. It was a little noisy and would be noisier on the weekend. Would not choose that next time.
Excellent 9.0
Cons: We found tiny bugs in our bathroom
Excellent 8.5
Pros: Great location in Little Italy, easy to walk to any “to go” place in San Diego. They offer parking (at $30 p/night) which can be handy in this area as parking can be hard to find.
Cons: Room cleaning could have been better. Also be aware that due to the hotel location you will get a lot of noise from the outside during the weekend, Little Italy at night is party central.
Mediocre 3.0
Pros: Location
Cons: The rooms are much smaller than advertised. It is trying to be "boutique", but falls well short. The decor is sloppy. The parking garage is extremely difficult to even park a compact car. Glorified youth hostel.
Excellent 10.0
Pros: The location it’s amazing! Love little Italy in SD ; it’s so close to everything. It’s clean and has a pretty view of the city
Cons: I loved everything about it 💜💜💜💜
Excellent 10.0
Pros: Staff,location and ease for public transportation. No need for a car.
Cons: Room was nice but small.
Excellent 8.0
Pros: Perfect Location. Clean. Friendly service
Cons: No hot water in the morning one day but they fixed it by the afternon
Excellent 8.0
Pros: convenience
Cons: No parking available. If I had known this, I would not have rented a car.
Excellent 8.0
Pros: Location, location, location! Situated in the heart of Little Italy, easy walk to many restaurants and sights. 10 minute walk to downtown.
Cons: Small room. Housekeeping was still cleaning my room when I checked in and reception gave me my room card.
Excellent 8.0
Pros: May '17 A lot of construction going on i... and a lot of restaurant delivery trucks all at 7, 8 and 9 AM… A lot of those back-up beap beap beap noises in the morning ....otherwise great staff ...Nice clean fine hotel for the price I would recommend
Excellent 10.0
Pros: The location.
Cons: Only that the room was small, but not a huge issue.
Excellent 9.0
Pros: location to area i needed to be.
Cons: The parking garage, hard to maneuver was very small to close to the next stall my Silverado was in my stall and no other car could park next to me on one side. good for me but not good for other guest that payed 20.00 a night if the couldn't use the stall
Excellent 9.7
Pros: The location was great! Everything in Little Italy was walkable. Wanna go further? The trolley transit system was about two blocks away. Also, they have an underground garage structure available at $20 per night. The garage was fully protected so there's no worry about your vehicle.
Cons: My 8 month old son decided to poop in our bed around midnight while I was trying to change his diaper (dark lighting and half asleep). We stripped the sheets off, and then found out that the hotel didn't have any spare bedsheets because laundry didn't come back from the cleaner until Tuesday... It was Monday night. So, don't change diapers in the bed at midnight...?
Excellent 10.0
Pros: Location is right in little Italy.
Excellent 9.4
Pros: The staff were very friendly and helpful. I enjoy the morning coffee and pastry. Lovely modern rooms.
Cons: It was nice to have parking at the hotel but it was fairly expensive. The gym was also nice to have but very small no more than three people could use it at a time.
Excellent 9.7
Pros: The room was small, but overall the hotel was fantastic. The staff was extremely helpful and friendly, and the free pastry/coffee in the adjacent café was a nice treat.
Excellent 8.5
Pros: Charming hotel in the heart of Little Italy. Location is perfect for those wanting to explore the city and be close to Gaslamp. The staff was nice and the hotel had a lot of charm. Really clean as well! Would definitely stay again (but maybe would request a room with double beds just to give us a little extra space...)
Cons: Rooms are really small. Parking wasn't available our first night which I wasn't expecting. Once we did get a spot in the lot, all the spaces were really tight/hard to park in.
Good 6.0
Pros: Well decorated. Good furniture and fixtures. Cool design
Cons: Pricey for what it is
Excellent 8.3
Pros: The staff was accommodating and very friendly. The location was perfect in Little Italy and walking distance to many downtown San Diego attractions. The rooms were nicely updated and the balcony overlooking the city was amazing.
Cons: The beds were a little hard for my taste. The room was hot and we were unable to control the air conditioning. We had to pay an extra $100 for a double queen. And it's $15 a day for parking which isn't stated at time of booking either
La Pensione Hotel - San Diego
Rated no. 9
8.4
Excellent 8.4
Based on 293 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.8
Facilities
10.0
Location
9.5
Overall
10.0
Overall 8.6 Excellent
Based on 96 reviews
Cleanliness
9.0
Comfort
8.8
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
9.3
Comfort
9.2
Location
9.7
Services
9.2
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
8.2
Location
9.5
Services
8.5
Staff
9.2
Cleanliness
9.3
Comfort
9.3
Location
9.6
Services
9.3
Staff
9.3
Cleanliness
8.3
Comfort
8.6
Location
8.9
Services
8.3
Staff
8.3
Cleanliness
9.0
Comfort
8.8
Location
10.0
Services
8.8
Staff
9.5

Excellent 9.0
Pros: location is excellent, walking distance to USS Midway, ferry and public transportation
Cons: breakfast was boring and felt like dining in college cafeteria
Excellent 8.0
Pros: Location
Excellent 9.0
Pros: Everything went will with our stay at this property. Staff, was friendly and very helpful. Room was clean but bathroom small in size. Not enough counterspace to set up your toiletries or makeup when getting ready for a night out. Loved the location, near the marina. Hotel is near the Gaslamp District where you can enjoy a nice walk with a lot eateries and sights to see.
Cons: Did not know there was a Marathon the day of our check in which made it a mission to get to our hotel with all the roads leading to our hotel were blocked off or closed.
Okay 5.0
Pros: Great location. View was amazing
Cons: Valet parking is the worst. It's up and around the turn about so it's very inconvenient having to unload your luggage from like a block away and have to carry it all the way to the front door. Furthermore the valet lost my car key and waited almost 1 hr
Excellent 10.0
Pros: Love the location, close to the park for the kids, close enough to walk to to the Gas Lamp for adults. Close enough to Sea Port Village for both.
Cons: That half of the balcony/terrace was closed off. The past few years it was all opened. Not this time.
Excellent 9.0
Pros: Everything
Poor 1.0
Cons: Checked out of my hotel I forgot my bag and $300 was stolen out of it in the hotel room to do nothing about it pretty much saying it¿s OK to steal. I stay at hotels like this to avoid situations like this happening
Excellent 10.0
Pros: Location
Cons: Breakfast was not as it was mentioned. It was advertised hot breakfast but in reality it it was one cold bagel and one apple. Also breakfast staff was very rude and get water or juice. Parking was also very expensive as compared to other places
Excellent 10.0
Pros: Great location, friendly staff and awesome room!
Cons: Just having to pay so much for parking
Excellent 10.0
Pros: Everything about this hotel was amazing. It's perfectly located, the staff is very friendly. The look and feel of this place was just awesome, and it's just so well done.
Cons: The parking is expensive, but that comes with all hotels of this type.
Excellent 9.0
Pros: Very good location and great view. Friendly staff. Nice breakfast.
Cons: Parking is not very convenient.
Excellent 10.0
Pros: Great views, amazing beds, spacious rooms, excellent free breakfast in the morning, nice staff, clean rooms, and one of the best locations in the downtown area. Excellent value for the price with short walks to anywhere in the downtown and along the bay, or if you don't want to walk it is a $4~ Uber to Gaslamp/downtown. Will stay again and would recommend to anyone looking to stay downtown!
Residence Inn by Marriott San Diego Downtown/Bayfront - San Diego
Rated no. 10
8.6
Excellent 8.6
Based on 96 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
8.4
Location
9.2
Overall
8.2
Overall 8.4 Excellent
Based on 1,488 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.4
Location
9.2
Overall
8.2
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.6
Location
9.1
Services
8.3
Staff
8.5
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.2
Comfort
8.6
Facilities
8.2
Location
8.6
Overall
7.5
Cleanliness
9.0
Comfort
8.9
Location
9.2
Services
8.5
Staff
8.6
Cleanliness
9.2
Comfort
9.3
Facilities
7.0
Location
9.3
Overall
8.0
Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
8.6
Comfort
8.4
Location
9.1
Services
8.0
Staff
8.3

Mediocre 3.0
Pros: location
Cons: Room was dirty - mold in bathroom, hairs on floor. VERY LOUD - banging noise throughout both nights in the building and close to harbor which was loud.
Okay 4.0
Pros: Everything about it is good. I’ve stayed here multiple times already.
Cons: What I didn’t like was all the charges on my card. All this mis communication over paying for parking. $25 dollars per night is insanely ridiculous. Why should I have to pay that much to park my car at a hotel when I’m already paying for my stay $400 dollars
Excellent 9.0
Pros: Location, harbor view was my kids favorite.
Cons: I wish parking is free. Since it's not, it could be a little cheaper.
Excellent 10.0
Pros: Staff friendly, rooms were very clean
Excellent 8.0
Pros: The view was very nice and the concierge was very pleasant. The location of the hotel was great too.
Cons: . The room could have been a little cleaner. There was a left over bar of soap on the bathroom floor and the floor felt like it needed to be mopped.
Excellent 10.0
Pros: The view
Cons: No
Good 7.0
Pros: good location and view
Cons: Noisy guests next to us. Bed duvet covers were for winter conditions not San Diego !
Excellent 9.0
Pros: Location was great
Cons: The bathtub wasnt clean when i got there, nowhere to park temporarily
Good 7.0
Pros: Room smelled like urine. Bathroom had no ventillation. Showertub was really narrow and dated. Fixtures' location for holding soap make showering experience worse.
Cons: The room and bath.
Excellent 10.0
Pros: Beautiful area.
Excellent 9.0
Pros: hotel was a good experience
Mediocre 3.0
Pros: The location
Cons: Customer service could have been better also the room was not cleaned good. I've stayed in 2 star hotels that were cleaner.
Excellent 10.0
Pros: Clean, well located, friendly staff, nice amenities.
Good 7.0
Pros: The views from the hotel were excellent and the proximity to great food and entertainment was perfect.
Cons: Parking is $25 per night, each key card costs $25 to replace if misplaced or not turned in at check out, the breakfast is about $15-$25 per person and is the exact food from the free continental breakfast at any other Hilton.
Okay 5.0
Pros: Close to the airport
Excellent 10.0
Pros: Harbor view with balcony
Cons: Hotel alarm went off at 6:30 am and it was a false alarm. All guest had to evacuate
Okay 5.0
Pros: The view was beautiful.
Cons: Customer service at the front was terrible. I paid ---$ for a king suite- went to check in at 3 room wasn¿t ready! The lady¿s up front have poor attitudes. The shuttle guy however was super sweet ! When I finally made it to our room it was dirty !
Excellent 8.0
Pros: The amazing view!
Cons: Parking was a nightmare, rooms are very old and not as nice as I would expect from a Hilton. I paid for parking and they didn¿t give me a parking pass to go in/out of the lot. Lots of extra fees.
Okay 4.0
Pros: Our room carpet was wet. The front desk offered another room but we would not had the same view. The carpet being wet was not a comfortable feeling in socks.
Cons: The wet carpet no room services from restaurant
Okay 5.0
Pros: Great location
Cons: The pics on line are very misleading depicting the pool as much larger. There were only 4 other people at pool and no lounge type chairs. Fire alarm went off at 8pm and had to evacuate via stairs. Ended up leaving at that point. Overall very unhap
Excellent 10.0
Pros: Staff was super attentive and helpful. The room was larger than most and the view was beautiful.
Cons: Would have been nice to have a microwave in the room.
Excellent 10.0
Pros: The staff was super helpful & made out stay very pleasant. The room was spacious and the view was good.
Cons: Wish they provided a microwave in the room.
Excellent 8.0
Pros: Staff at the restaurant! They accommodated our needs and took great care of us!
Cons: Wish there was a microwave in the room. Would¿ve make easier since we are traveling with a child
Poor 1.0
Pros: nothing
Cons: they charged $100 for two nights parking swear to god $100
Good 7.0
Pros: Location Staff went out of their way to find lost item.
Cons: Rooms and bed small.
Poor 1.0
Pros: nothing
Cons: Hotel staff told me that they could not check me in. I had delays traveling to this location. I arrived early morning. I thought I could lie down for a few hours before my flight. However, I was told that my reservation had been cancelled.
Excellent 10.0
Pros: View and location
Cons: Parking fee was a bit to high
Mediocre 3.0
Pros: Came into a room with a flooded bathroom Floor slopes downward, water pressure bad tiny bathrooms
Excellent 8.4
The good service and facilities that you expect from Hilton. Close to the airport with a free shuttle. COVID continues to prevent normal hotel like functions. An example is room service. You order the food but you will need to go to the hotel restaurant to pick up your order. Additionally, the hours for room service are limited. Overall, a good hotel for the value.
Okay 5.0
Pros: I did not appreciate getting billed $25 a day to park my car. It’s terrible
Cons: Nothing really. It is very clean
Good 7.0
Cons: Balcony flooring was not very clean.
Poor 1.0
Pros: Clean. Location.
Cons: Very noisy. People screaming in the halls, doors slamming all night long...
Good 7.0
Pros: Location, view,
Cons: the pillows were horrible, restaurant was way to expensive.
Excellent 9.0
Pros: The room itself was quaint and romantic to say the least. The view... exquisite
Cons: Probably due to covid19, understaffed is an understatement. Getting any type of room service was a task. Ie, coffee, towels. Front desk staff had their hands full and wait time for elevators was quite lengthy.
Mediocre 2.0
Cons: I was late at checkin, and they gave room to someone else and gave the double bedroom in front of the elevator for me. Hmm
Mediocre 3.0
Pros: Location
Cons: No housekeeping service even when asked for. Rude front desk worker when confronted about no housekeeping.
Mediocre 3.0
Pros: location
Cons: Noisy. Awakened at 2:30 and 3:00 am.
Poor 1.0
Pros: Location . I have been going to this location since was Travelodge in 1986.
Cons: I was charge for my room twice. I was given a room with a faulty AC
Good 7.0
Pros: Great location.
Cons: Rooms are pretty small. Not renovated for a while.
Excellent 9.1
Cons: Room was never cleaned for one night of our stay.
Good 7.0
Pros: The room was clean and neat. Nice location.
Cons: The room they assigned to us had a view of a building. Not of the bay or the harbor, which is what the photos and advertising showed. We had to pay an additional fee to get out of the 2nd floor and see the water.
Poor 1.0
Pros: Nothing
Cons: Got locked in the bathroom from a glue door. Not fun
Okay 5.0
Pros: The hotel was very nice Location
Cons: The room was very tiny. I felt like I was trapped in a small box.
Okay 5.0
Pros: Proximity was nice
Cons: Hotel staff was rude and give us mixed answers to things. Some said our shuttle will take you 5 miles then over said no it will not take you anywhere but to the airport. They would not accommodate any of our requests
Poor 1.0
Pros: Location. The hotel is undergoing renovations. Very poor service by Hilton
Cons: Everything. Room looked over the air condition vents. Came in at midnight. Tv did not work. Shower was low pressure. Too tired to complain. Then the drawers in the room kept sliding open. The second day no coffee or tea was replaced. 10am hammering.
Excellent 10.0
Conveniently situated near SD airport, shuttle services are available as well. Stunning view of the ocean and a nice breeze from my room. Facilities were nicely maintained. Was there for a conference, hotel conference rooms were large and clean. Catering was good and the staff was professional. While it is near the airport, the hotel is a little far from downtown SD. However, there is a bus stop nearby, or one could consider using Uber or taking a taxi.
Poor 1.0
Pros: Got to hotel and tried to check in. Needed room with 2 double beds. None were available so i couldn't stay. So now I'm out $---- dollars for a room i couldn't stay in.
Excellent 9.4
Pros: Clean rooms. Friendly staff. Awesome views of the San Diego skyline and the ships passing by. A peaceful stay away from the road noise in the heart of town.
Cons: A bit of a drive to the Gaslamp District and Old Town San Diego. Live music in the bar is rather loud, but the outside seating minimizes that.
Good 6.0
Pros: Great location. Bizarre lobby area. Room was ok. Just paying for location. Would not stay at this property again
Good 7.0
Pros: Proximity to airport
Cons: Nowhere in walking distance to purchase even a moderately priced snack or meal. Used lyft to go into the city. Sundries at hotel were expensive and breakfast at the hotel restaurant was 80 for two people for eggs bacon, potatoes and some fruit.
Good 6.0
Pros: Clean Hotel and friendly staff.
Cons: Our room and bathroom was pretty small and our room was directly across from the elevator that dinged all night long as the doors opened and closed. Along with the sound of people talking. We expected better for our $---- per night room.
Poor 1.0
Pros: The location.
Cons: The staff was horrible. The room for the type of money spent for a 4 star hotel was below average. The hidden fees were outrageous. $22 to park my car at the hotel. $100 hold on card at hotel just in case we drank the $4 water botels in room.
Excellent 10.0
Pros: This Hilton had a quiet peaceful atmosphere. You don't even know you are near the airport. It's location is gorgeous. It's right on the bay with a walking/jogging/biking path along the water. The rooms were very nice, new and clean! This is now pretty rare but the staff was friendly, helpful and truly wanted to us happy. I don't say this lightly. We loved our visit.
Mediocre 2.0
Pros: I had a good beer in the bar, and the bed was soft.
Cons: The shuttle driver was quite polite from there on besides the bed it was terrible customer service at the front desk, the pea soup green and brown color scheme made me want to get sick even before the over priced breakfast made my girlfriend and I after we paid for a breakfast that was terrible, sitting next to be 1 ounce and $4 dollar juice cup. I will probably never stay at a Hilton branded hotel again after this stay. I drove the entire coast, stayed in hotels the whole way and I would stay in motel 6 before this hotel again.
Excellent 8.0
Pros: We enjoyed our stay. Great Marina view and clean hotel.
Cons: The beds are too small for people with small children.
Excellent 8.0
Pros: Clean well appointed and connected to airport
Excellent 10.0
Pros: BEST CUSTOMER SERVICE (BRYAN)
Excellent 8.3
Pros: The marina view was great, lots of boats, very relaxing and visually appeasing. The room was clean and spacious. The bed was very comfortable and the pillows were perfect.
Cons: The room didn't have a fridge, but the ice machine was across the hall. The parking fee is $21.
Excellent 9.6
Pros: The view was gorgeous.
Hilton San Diego Airport/Harbor Island - San Diego
Rated no. 11
8.4
Excellent 8.4
Based on 1,488 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.5
Facilities
8.4
Food
10.0
Location
9.3
Overall 8.4 Excellent
Based on 1,295 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
8.4
Food
10.0
Location
9.3
Cleanliness
9.4
Comfort
9.2
Facilities
9.2
Location
9.6
Overall
9.3
Cleanliness
8.3
Comfort
8.0
Facilities
8.6
Food
10.0
Location
8.6
Cleanliness
8.3
Comfort
8.4
Location
9.3
Services
8.2
Staff
8.8
Cleanliness
8.4
Comfort
7.6
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
8.2
Comfort
7.6
Facilities
7.6
Location
8.8
Overall
7.7
Cleanliness
8.6
Comfort
8.4
Location
9.3
Overall
8.0
Services
8.3
Cleanliness
8.8
Comfort
8.5
Facilities
8.8
Location
9.4
Overall
8.5
Cleanliness
8.8
Comfort
8.9
Facilities
9.1
Location
9.2
Overall
9.4
Cleanliness
8.3
Comfort
8.2
Location
8.9
Services
8.0
Staff
8.9

Good 7.0
Pros: Location
Cons: Cleanliness
Excellent 8.0
Pros: Great place
Excellent 10.0
Pros: location and view
Cons: n/a
Excellent 10.0
Pros: Quick nice helpful hospitality... They friendy and quick to fix and help with our accommodations
Cons: N/a
Good 7.0
Pros: I liked the proximity of my room to the front desk and the coffee/tea. Even though I was not informed of the sofa bed, it was a pleasant surprise. Also the two bottles of water was thoughtful. .The breakfast and drink vouchers.
Cons: New rugs were needed and the kitchenette faucets water pressure was to high, causing a wet floor. I wasn’t given my room keys initially or informed about the breakfast vouchers until I asked about your ‘grab and go breakfast ’. That’s when the front desk advised me about being eligible for the vouchers due to the policy change and the date I booked my reservation. I was only offered vouchers for one morning, even though your representative acknowledged my stay was for two days, until I asked about the second day. Navigating my way through the parking garage to and from my room. The elevator to the Tequila Factory restaurant was out of order on my last day.
Mediocre 3.0
Cons: The room smelled musty and damp. Opened door and ran air cond to air it out. Next morning had toilet issues.... wonder if it had overflowed prior to our arrival....
Excellent 8.0
Pros: Location, price
Cons: Parking was limited
Excellent 10.0
Pros: Location, grounds and staff
Excellent 10.0
Love the hotel it's in the perfect spot the room was very clean and great size. I love the idea of not needing to drive anywhere.
Excellent 8.0
Location is fantastic walking distance to restaurants and shops
Excellent 10.0
Pros: Location
Cons: The rooms are a little old and the A/C was not up to par
Good 7.0
Pros: Nice location and enjoyed the balcony view. Staff at check in was excellent.
Cons: Expensive parking fee. Lack of pillow options
Excellent 8.0
Pros: Beautiful property, great location for exploring Old Town and easy walking distance to the Transit Center.
Cons: So many stairs... Who needs a fitness center?
Excellent 8.0
Pros: It had beautiful views from the restaurant and a great location walking distance to Old Town destinations. I also liked the free breakfast option.
Cons: The layout was extremely confusing. There wasn't enough signage throughout and guests were regularly wandering around confused. I was asked for directions multiple times. Also they seemed understaffed in the lobby.
Okay 4.0
Pros: The location of the hotel is beautiful, It sits up on a hill over looking old town with lots of restaurants and shops to choose from. The staff was really nice.
Cons: We arrived at 4 pm to check in, only one of the rooms were ready. We didn't get in to our other room until 5 pm. The hotel is old and really needs updating.
Mediocre 3.0
Pros: ONE of the check in clerks at the lobby, didn't catch his name but he was very friendly! young, slim, wore eyeglasses
Cons: even though there was no housekeeping available it was difficult to get a hold of them when we needed them, fights outside our room at 2:30 am, noisy neighbors. we have stayed several times at this hotel over the years and this has been the worst ever
Excellent 9.0
Pros: Price, cleanliness,
Cons: Free breakfast bar
Good 7.0
Pros: Location, comfortable bed, beautiful views and landscape.
Cons: Price is a bit high compared to others, in the area but its also better landscape so really no issues. Restaurant closed early and pillows kind of hard.
Excellent 10.0
Pros: Location
Excellent 10.0
Pros: Great view a lot of things for kids to do in the area.
Cons: Nothing that could've been prevented because of covid-19 the restaurant was closed but that was not an issue plenty of eateries close by
Excellent 10.0
Pros: Location
Cons: No
Excellent 8.0
Pros: Location was wonderful. The layout itself is unique and gave the sense of being in a village rather than a hotel.
Cons: There was a fair amount of noise from the streets and some other guests. Sleeping was okay, but interrupted.
Mediocre 3.0
Pros: Location.
Cons: Very old facility. Hidden fee at check out.
Excellent 9.6
We loved the cute hotel. We arrived at the beginning of December and really enjoyed the Christmas decorations: The Christmas tree, wreaths, and flowers. The old town is really cute and just a block away. We liked the view of the pool, water and old town. The hot tub was nice and hot, the gym was clean and room service was quick. All the staff were friendly and went out of their way to be helpful. We especially appreciated Ricky giving us rides to and from the airport. The only suggestion is to bring ear plugs because you can hear the train passing by and people walking in the room above you.
Good 7.0
Pros: Location. Walking distance to shops/restaurants.
Cons: Room needed updating. Larger tv would be nice.
Mediocre 3.0
Pros: Close to airport, close to old town, could be quaint if not so musty, dirty, old. Staff was generally friendly and helpful.
Cons: Room was old, dirty, musty, and below expectations of a 3*. 8.0+ guest rating. Some rooms may have been renovated but ours was more 1993 than 2019. My son also burned/irritated his face on the linens or was bit by something while sleeping.
Good 7.0
Pros: The location, the style, the service
Cons: Hot tub was cold, rooms weren't super clean, property would flourish with a little more care
Mediocre 2.0
Pros: You can't beat the location and aesthetics of the exterior of the hotel. BUT upon getting into our room we realized that this hotel is in SEVERE need of an upgrade. We actually had to switch rooms because the sheets were DIRTY and we found a fingernail.
Cons: Be prepared to walk and pay at least $20/night for parking. I hit my step goal after check-in after we were told to park in a far off structure and walk for about 10+ min up and down stairs to get to our room ALL the way across the property from check-in.
Good 6.0
Pros: Centralized but not congenial for people with issues with climbing stairs.
Cons: To little access to elevators.
Poor 1.0
Pros: LOCATION
Cons: THE ROOM HAD A "MUSTY " ODOR , THE BATH PLUG HAD TO BE REPLACED BUT THE MOST DISSAPPOINTING ASPECT WAS THE NOISE OF THE PLUMBING / PRESSURE / TOILET THROUGHOUT THE NIGHT
Poor 1.0
Pros: Close to the airport and Old Town
Cons: Room dirty, tub did not drain. Entry card did not work and they had to reprint twice with me having to haul luggage back to Libby twice. Then when it did work the lock on the door no longer locked the door. Staff was very casual and non-apologetic.
Excellent 8.5
Great location in heart of Old Town. Great for visit there or Sea World. Nice facilities. Rooms very clean and comfortable. Restaurant on property serves wonder buffet breakfast, as well as lunch and dinner. Staff very friendly and does a great job. But the free WiFi was useless. It was so slow, dropped so many times.
Okay 4.2
Pros: We usually stay here and have a good experience, but we are disappointed they gave us a room right next to the tequila bar. We have young children and they were up all night because of the music in the bar. Also parking is a nightmare, $12 or not it was difficult to figure out which building was connected to which parking lot.
Cons: The room key didn't work when we got to the room, the staff had to "check" to see if our reserved room was even available. The breakfast buffet was not refreshed more than once, by the time we ate at 8 am everything was stale and cold or dried out. If people pay for a stay and are allowed a buffet, at least make it seem like you care enough to keep the food fresh. Wait staff was practically non existent if you had a voucher, but if you were paying cash you got all you needed.
Poor 1.0
Pros: The first two nights were great! Loved the location and layout. Front desk attendants were very nice. Great view with a balcony was a plus.
Cons: Booked 2 queens and received 2 full size uncomfortable for two adult parents and 16 yr old son. Last night wedding below our room was unbearably loud until 11pm. Buffet was horrendous the next, ran out of food, a total mess by 9am, no waiter anywhere!
Excellent 9.4
Pros: Everything was awesome except for the odd location of our hotel room. However, it was a beautiful room with a beautiful view.
Cons: I stayed in the 600 building. The only reason I didn't give 5 stars is because the location of my room. It is a good walking distance from the lobby. You actually have to go past the hotel lobby, make a right at the next street, go up the hill and then you'll reach the 600 building. The directions they gave were exactly on point and made it easier to find.
Good 7.0
Pros: Location
Cons: Parking
Okay 5.0
Pros: Location, friendly staff.
Cons: Rooms are quite dirty, bedspread has stains, and overall things did not work great (internet, tv remote, tv, etc). Overall I found the room to be way overpriced for the quality of the amenities
Good 7.1
Pros: great location
Cons: no working ice machines- staff sent us to 2 different locations with no elevator service- and none worked looked like the hadn't worked for months
Okay 4.0
Cons: It was shabby and dingy. We did not like it at all.
Good 7.0
Pros: The views and location are excellent
Cons: The rooms need updating badly and did not feel clean.
Good 6.0
Pros: Location, location location.Two walking minutes and you are in Old Town. Close to the the trolley too.It was a beautiful hotel.
Cons: The shutters did not provide proper privacy. Instructions on the wall were followed. Rigged something to cover the gaps. Notified the front desk that a man was peeping in through the shutters next (lucky for him) door.Manager was contacted? But not us.
Poor 1.0
Pros: Location
Cons: Everything else
Good 7.0
Cons: Our room was not ready at check in. We had to wait almost an hour for it.
Excellent 10.0
The hotel and location were absolutely fantastic.. The only issue is the stairs if you have someone that is not a great stair climber the elevators are not easily found.
Okay 4.0
Pros: location
Good 7.0
Pros: The location was the reason we selected this hotel. Beautiful layout
Cons: We had to change rooms because of the noise level and also would recommend this hotel for the price to have a continental breakfast for their guests not pay 11.00!
Okay 5.0
Pros: The location was excellent to the quiet Old Town area
Cons: I would request not to stay in the old part which is old and outdated. The rooms in the 100-400 bldg. are new and much nicer than the outdated 800 bldg.
Okay 5.0
Pros: Location
Cons: Room was in poor shape
Excellent 10.0
Pros: Rooms good space- How CLEAN the rooms are and the small extras provided ..Water btls- coffee extra Towels on request. Hotel in the center on the city street event. perfect for walking no- car traveling. needed. Hotel Cafe available again very nice. all the staff ready to serve and extremely friendly. We have enjoy our 2nd year now at this Hotel. we had a Fabulous stay!!!
Excellent 10.0
Pros: The Hacienda came through for us with flying Mexican colors on Cinco de Mayo Weekend The hotel staff must be commended from Jesus the Hotel Manager to Celine on front desk staff to Kasandra in house keeping. You all deserve a big Cinco de Mayo Gracias!! What a view and sounds of the Old Town Cinco de Mayo festivities from our balcony. Muchas Gracias Hacienda - we'll be back !!!
Cons: Nada !!
Excellent 10.0
Pros: Traveling on business - very easy access from airport and to the clients I worked with. There is plenty to do within walking distance being in Old Town - or you can stay at the Hacienda and enjoy their amenities. The staff at the Hacienda were welcoming and accommodating to any request that I had.
Okay 5.4
Cons: Hotel advertises they have shuttle service, called before booking to confirm shuttle service but was never told its within certain hours and areas. construction going on, detour is pretty bad when you are at the end of the hotel.
Good 6.0
Pros: It was in a fantastic location close to Old Town, and San Diego State Park. Rooms had small kitchen with all necessities available for our use. Breakfast was included
Cons: WiFi didn't work consistently, property too spread out. Had to go through so many gates, and up and down stairs to get to pool, and restaurant where breakfast was served. Depending on who was on duty, the desk clerks were rather passe' about helping us figure out how the bus system worked, or answering questions about the property and how to find the pool, restaurant, etc. One night we used the elevator to get up to the restaurant to go to dinner, and by the time we were finished with dinner and on the top floor, the elevator was out of order, and we had to use the stairs. For us this was no problem, but we saw a woman who could hardly walk, and what was she supposed to do in this situation? I do have to say that we liked the location so much that we will probably stay at the BW Hacienda again. If I had small children, all the stairs would have been a nightmare!!
Good 6.0
Pros: The view was beautiful
Cons: There was no parking in my section of room stay so I had to park and the other side of the building and to top that off I had to go up 75 stair steps 4 total flights because the elevator was out of service with luggage it was even harder very disappointed with that situation
Excellent 10.0
Pros: The venue and area was so beautiful. It had everything there. Will definitely come back
Cons: The elevator was broken.
Good 7.7
Pros: Location was across the street from Old Town.
Cons: Finding parking on the street on a weekend was almost impossible. You have to buy a parking pass from the hotel for an extra $16 per day.
Excellent 9.7
Pros: location, layout of hotel (multi-levels, outdoor), clean rooms, beautiful views,
Cons: pay for parking, confusing layout of hotel, rooms were a little outdated
Excellent 8.5
Pros: I liked the location, cleanliness, and that there is a restaurant/bar on site. The airport shuttle is a plus.
Cons: The shuttle services only takes you to the airport, the restaurant/bar is expensive, and the layout is confusing if you stay in building 6. To get to building 6 you have to go up stairs unless you can park in the parking garage.the doors have gaps under them so small critters can get underneath.
Excellent 10.0
Pros: Location was great
Excellent 10.0
Pros: This is a beautiful Hotel above San diego's Old Town with rooms in different buildings set on the hill, The look is old Spanish style with open patios and fountains and an amazing view all the way to the bay. There is a very good Mexican restaurant on the premises with breakfast included that is much better than your average included breakfast. The staff was courteous and helpful and they seemed to like working there. I was there 4 days on business and very much enjoyed my stay.
Cons: The only issue might be for those who are challenged with stairs.
Excellent 9.7
Pros: The View and the Restaraunt
Cons: Some of the staff were less than gracious, but not too bad.
Good 7.4
Pros: Unique design, vaulted ceilings make the space feel open, great location to explore Old Town for a day, check in staff was friendly and helpful., reasonable rate.
Cons: Rooms can be noisy, there are tables outside the rooms and a loud group was seated right outside our room till after 1:30am. Check out staff was not friendly or helpful. Restaurant wasn't great.
Okay 5.1
Pros: The location.
Cons: The outdated Decour. Did not like the complementary breakfast.
Okay 5.4
Pros: I loved the proximity of the hotel to Old Town San Diego.
Cons: The people at the front desk were always in an awful mood. The girl at check in was very rude and did not make us feel welcomed at all. Also $14 a night for parking? No thank you!
Okay 4.8
Pros: The staff was welcoming and friendly, but that could not make up for the distance and elevation from the front desk to the upper, back rooms of the property. No good way to drive close so we were forced to trek up several flights of stairs with heavy suitcases. There was no help offered. Even the free margaritas will not bring me back.
Best Western PLUS Hacienda Hotel Old Town - San Diego
Rated no. 12
8.4
Excellent 8.4
Based on 1,295 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.1
Facilities
7.9
Food
8.2
Location
9.5
Overall 8.4 Excellent
Based on 1,089 reviews
Cleanliness
8.5
Comfort
8.1
Facilities
7.9
Food
8.2
Location
9.5
Cleanliness
8.0
Comfort
7.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
7.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
8.4
Comfort
8.2
Location
9.7
Services
8.1
Staff
9.4
Cleanliness
8.6
Comfort
8.6
Facilities
8.6
Location
10.0
Overall
8.6
Cleanliness
8.3
Comfort
7.9
Facilities
8.0
Food
8.2
Location
9.5
Cleanliness
8.5
Comfort
8.1
Location
9.6
Overall
6.5
Services
8.0
Cleanliness
8.6
Comfort
7.9
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
8.6
Comfort
8.3
Facilities
7.5
Location
9.3
Overall
7.6
Cleanliness
8.5
Comfort
8.1
Location
9.3
Services
7.8
Staff
9.2

Excellent 8.0
Pros: Great location and friendly staff.
Cons: Our room was musty smelling and very small.
Good 6.0
Pros: nice staff, good bed
Cons: no soundproofing, hall noises incredibly loud(!) (talking, shouting, door slams), air conditioning old and next to the bed, freezing air for 20 seconds every 5 minutes, always woke us up
Okay 5.0
Pros: Location.
Cons: Needs new towels. Had to ask for new bedding because of foreign. Staff seemed to be aware of issue with hair due to washing machine.
Excellent 10.0
Pros: easy access
Cons: N/A
Poor 1.0
Pros: The gentleman at the desk was kind and friendly.
Cons: The room hadn’t been cleaned, we felt really uncomfortable.
Excellent 10.0
Pros: Amazing location and amazing staff
Excellent 8.0
Pros: The front desk staff was amazingly friendly. The location was great.
Cons: The hotel was very basic and there was no breakfast. The bedding was clean and the bed comfortable, but it was a little tatty. The light switches were grimy and the shower curtain was clean, but torn. There was audible room noise from other rooms, but thankfully I had neighbors that went to sleep at the same time.
Poor 1.0
Pros: Was not able to check in. Received a notice to check in early, but room wasn’t ready til 5:00. Then didn’t have a credit card to show and it was in someone else name. Tried all afternoon but it was impossible to check in. Hotel refused to accept credit card info since it was in some else’s name. Plus I didn’t have a card. So I guess you can’t charge if card belongs to someone else. Desk attendant was young and not interested in being sympathetic with issues. No sleep all night and needed to just sleep.
Excellent 9.0
Pros: Great location with lots of great cafes nearby for coffee in the morning. Walking distance to the bay. The staff was super friendly and helpful. Having a garage was a life-saver.
Excellent 8.0
Pros: Location, location, location
Cons: The room felt small
Mediocre 2.0
The receipt man ..was rude..He was emberment to spesnù up
Excellent 8.4
Staff was great and location was great. It was cheap and clean so the fact that it was the size of a very small bedroom was fine but what got me was the fact that they didn’t have extra pillows. Only two pillows on the bed and when we asked for more they stated they had run out and that they usually do. As a hotel you would think they would have enough common sense to order more pillows If they usually run out? You can’t fix stupid though…. Bring your own extras and be prepared to only use the room to sleep and shower and it might not be bad.
Excellent 8.0
Pros: That it was in the heart of Little Italy
Cons: The bed needs to be replaced, every movement created a noise. The fan in the restroom also needs to be replaced, it was really loud.
Okay 5.2
Room 202 is smelly, my wife had a hard time sleeping because the pungent odor was distracting. It was a bad experienc, we booked two nights and only stayed one because of it.
Excellent 9.7
Fantastic staff. Continental breakfast was just right. Rooms a good size, showers could use a deep clean, but were OK. Would definitely stay again just based on the staff alone.
Excellent 10.0
Pros: Staff was very friendly and helpful, bed was comfortable, location was perfect, and the continental breakfast was good.
Cons: A small dresser would have helped a lot. Other than 5 or 6 hangers for shirts, you have to keep your socks, etc., etc. in your suitcase.
Excellent 10.0
Pros: The staff was easy to work with and very friendly.
Cons: No
Excellent 8.0
Pros: The rooms for small but that was fine. The location was great right next to Little Italy. The staff there was wonderful very helpful and accommodating. A very pet friendly hotel.
Cons: The only downfall is they do not have parking, but I was able to find street parking. And the staff said that majority of time after 9:30 it's easy to find parking and they were right.
Excellent 8.8
Very pleasant welcome, room was ready before check-in, excellent location!
Okay 5.0
Cons: Broken furniture, window over looks cement wall. Poor decoration and floors dirty.
Okay 4.0
Pros: Great location & friendly staff.
Cons: The bed was loud! Every movement was a symphony of springs. The three pillows provided were terribly small and filled with bits of foam. It was impossible to get comfortable. Definitely the least comfortable sleeping situation in my traveling career.
Good 6.0
Pros: The staff were VERY accommodating and helpful. They were able to switch my room after a night, and stored luggage after I had to check out. Overall, the location is good, and the staff are great. The hotel is currently under construction.
Cons: The first room I had was very small and very dark as there is a building next to the hotel that blocks the light. They swapped me to a 4th floor room and it was good. Overall, it's good for a 3star place.
Excellent 8.0
Pros: Very clean and well located.
Cons: Parking is difficult.
Okay 5.7
Pros: Friendly staff, good location for downtown SD access
Cons: Hotel is an old building, and it shows its age. Rooms are tiny, floors are uneven, pipes are exposed, walls are dented and dirty. TV only has a few channels and the remote only half worked (had to turn it on manually). Mattresses are rock hard. For over $100/night, this is mediocre.
Good 7.7
Pros: I liked how friendly and helpful the staff was! Always willing to help & answer any questions, & attentive! Always asked if I was ok or if we needed housekeeping!
Cons: The bathroom wasn’t as clean as we wished & definitely needs fixing, falling apart. Also, the room had a weird smell to it, seemed like it was the covers on the bed.
Excellent 8.0
Pros: -The room was cute and small -The bed was comfy -Bathroom area had bright light to do makeup properly -Breakfast was decent -Toiletries and amenities provided, fridge and microwave in the room made it easy to keep leftovers -Hairdryer (call the front desk) -Great neighborhood, close to harbor (10 minute walk), I felt safe as a single woman traveling alone, 5 minute drive/20 minute walk to downtown
Cons: -There was construction going on directly outside my window... I opened my window and there was literally a man on scaffolding looking back at me. I know that is short term-- but was quite alarming when it happened!
Excellent 9.4
Pros: The hotel was located close to Little Italy, Downtown and the bay. There were free rides offered by the city that would take you anywhere downtown for free Fri, Sat and Sun. There were also pedicabs for a fee $15-25 per person. The hotel itself was clean and easy to get to. The room was unique is size, but was not small. The hotel rooms are not your typical style since the building is older. They appear to be continuing to update and improve the hotel. There was also an amazing farmers market that happens every Saturday near the hotel. Free breakfast was also good, but limited in choices.
Cons: The parking situation wasn't ideal for larger vehicles. There were still renovations being completed while the hotel was open. The free breakfast needed a couple of more options.
Good 7.7
Pros: Close to Little Italy. Cute little quiet rooms with refrigerators & ours had a view of the ocean in the distance, 3rd floor. Walking distance to restaurants & nice neighborhood. Less than $100 and close to many things.
Cons: Delt with meters for limited parking but hotel had parking for $20. Also, one towel was dirty hung up and continental breakfast was small.
Excellent 8.0
Pros: The staff
Cons: No chair for sitting at the desk
Excellent 10.0
Pros: Courtesy of staff. Close location to town. Very quiet at night to sleep
Good 7.0
Cons: PARKING IS DIFFICULT AND EXPENSIVE=$20 PER NIGHT
Excellent 9.4
Pros: The location is amazing, the staff are beyond amazing. My only gripe with the place was the cleanliness around the windows which appeared to have black mold. This place is perfect if you don't mind a small room.
Excellent 10.0
Pros: Right around the corner from little Italy. Great food there. Short walk to the waterfront. Everything was a short drive away. The staff was so friendly and accommodating. The continental breakfast was just enough and presented nicely. Nice little clean BOUTIQUE hotel. It's right in the name. So it is not like a typical chain hotel. We would definitely stay again!
Excellent 8.5
Pros: Nice area. Not too touristy. I had one of the more spacious rooms and it was the perfect size. Very nice staff.
Excellent 8.8
Pros: This is a great hotel, in a great area (Little Italy), with amazing yummy breakfast and very helpful staff. The rooms are very clean, with microwave and a fridge. The value for the money is amazing.
Cons: Our room was very small, and you couldn't open the window (the AC wasn't enough) and it was a little suffocating.
Excellent 8.5
Pros: Staff friendly and helpful. Facility clean. Room cramped. Shower drain slow, shower pan filled with water while showing. Window air-conditioner effective but loud. Breakfast good but too few tables during morning rush.
Cons: Staff friendly and helpful. Facility clean. Room cramped. Shower drain slow, shower pan filled with water while showing. Window air-conditioner effective but loud. Breakfast good but too few tables during morning rush.
Excellent 10.0
Pros: The hotel was adequate for the time that we needed to recuperate after our executions in San Diego.
Excellent 10.0
Pros: Personalized attention by staff. Great location.
Cons: Rooms a bit small.
Excellent 9.7
Pros: The breakfast with the fruit salad was refreshing and the croissants yummy! Access to a printer, a computer and internet. Staff (Guy at The front desk) was very nice and helpful. He deserves a raise!
Cons: No free parking even though I found a street parking. No hairdryer in the room, when I got the room it was hot in the room. In the morning I heard the people working on the building next door.
Okay 5.7
Pros: the television did not work. it did not had sign. There was a constant noise coming from the wall of my room - a snapp. Everything else was all right. I would come back there in despite this things.
Good 6.6
Pros: The location was excellent and was walking distance to nice restaurants and stores in the Little Italy area.
Cons: The room that we stayed in (a Double) was VERY small, with cement floors, so I found the online pictures to be deceiving. We also found hair on the bed sheets, which they replaced for us.
Okay 5.3
Pros: location was nice, close to Little Italy
Cons: NO parking - have to find it on the street or park in a day lot blocks away
Urban Boutique Hotel - San Diego
Rated no. 13
8.4
Excellent 8.4
Based on 1,089 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
8.1
Location
8.7
Overall
8.2
Overall 8.4 Excellent
Based on 920 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
8.1
Location
8.7
Overall
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
8.9
Comfort
8.8
Location
8.7
Services
8.7
Staff
9.0
Cleanliness
8.0
Comfort
7.3
Facilities
7.3
Location
9.3
Overall
8.0
Cleanliness
8.8
Comfort
8.5
Facilities
9.0
Location
8.4
Overall
8.6
Cleanliness
8.9
Comfort
8.8
Location
8.5
Overall
7.3
Services
8.5
Cleanliness
9.1
Comfort
8.8
Facilities
7.0
Location
8.7
Overall
6.0
Cleanliness
9.3
Comfort
9.2
Facilities
8.0
Location
8.8
Overall
8.6
Cleanliness
9.0
Comfort
9.0
Location
8.7
Services
9.0
Staff
9.0

Good 7.2
+ Very friendly shuttle driver and guy at the front desk at night - Having to pay for drinking water and the woman at the front desk in the morning
Mediocre 3.0
Pros: It was near the airport with a shuttle.
Cons: Waited 45 min at the airport for the shuttle after I called.
Okay 5.0
Pros: Loved the location!!! So great to have breakfast but they ran out of things quickly and it took a long time to have them refilled.
Cons: It was probably the noisiest hotel we have stayed in a long time. The highway is very noisy but the upstairs neighbors were horrible and having an outside door made it really noisy. Beds are old and very uncomfortable 😞 it was mostly clean, thank goodness! A lot of hair in the bathroom.
Okay 5.0
Pros: Shuttle service.
Cons: Heat had to be fixed after calling twice.
Excellent 8.0
Pros: The location.
Cons: The rooms were small.
Good 6.0
Pros: loud on the bottom floor
Cons: loudness
Excellent 9.0
Pros: The staff and cleanliness.
Cons: Breakfast was ok. Thought it could be slightly better.
Good 7.0
Pros: that is clean and the breakfast they offer is good.
Cons: that there’s not much parking space for big trucks
Excellent 10.0
Pros: Airport shuttle what's wonderful. They have a little store inside that has great food an amenities like Band-Aids. It's open all the time. The staff was very friendly I really appreciate it that. So lovely to lay by the pool.
Excellent 10.0
Pros: Facilities were clean, perfect location for food, beach, etc.. quiet was able to sleep soundly.
Cons: Breakfast.. but understand due to Covid
Poor 1.0
Pros: Nothing. Experience was horrible
Cons: This hotel was ok till we expierenced bed bug activity. I have videos and pictures to show. The hotel will not refund me and your company will not refund me as the hotel advised they cannot acknowledge
Good 7.0
Pros: Staff was what made this stay good! He was always willing to help and tried really hard to make our stay easier.
Cons: Catching the shuttles were extremely frustrating! It took over an hour to get picked up from the airport because of wrong directions and not accurate time frames. It¿s like the staff would not listen to what I was asking and just brushed off the phone
Good 6.0
Pros: Conveniently close to everything in San Diego
Cons: Room smelled of urine and upon return found roaches in our luggage
Poor 1.0
Pros: Nothing
Cons: Everything it was filthy tiny just awful
Okay 4.0
Pros: Staff was polite and helpful
Cons: There was a lot of smoking permitted outside
Excellent 10.0
Pros: Great place very nice staff!!! Loved it would book again
Cons: Everything was great
Excellent 8.0
Pros: friendly airport service
Excellent 9.0
Pros: Perfect location for MCRD
Cons: Never received the correct amount of towels or wash clothes any of the days we were there.
Excellent 10.0
Pros: I liked how clean it was, as well as the complimentary coffee.
Cons: There was nothing I did not like about the hotel.
Excellent 10.0
Pros: Convenience to airport and free shuttle. Comfortable bed and good breakfast.
Cons: No
Excellent 9.6
All aspects of this hotel make it a really nice place to stay. San Diego can be pricey. this was medium-priced.
Excellent 10.0
100% perfect. All good with the room, breakfast, internet, an support from the team.
Okay 5.2
Really rough roads nearby, not very nice looking area. Every morning was super loud with housekeepers yelling, people speaking loudly going in and out, kids hollering, and suitcases rolling down the hallways nearby and upstairs. Would not stay here again and cannot recommend this place
Good 7.0
Pros: Location
Cons: 2 towels out of the 4 provided had stains
Excellent 10.0
Pros: All of the staff was very helpful, professional and nice. The hotel was very clean and the breakfast was outstanding, everything was fresh and well stock. Definitely would stay there again.
Cons: Not one thing to complain about.
Poor 1.0
Pros: The best part about this hotel is the location to the airport.
Cons: This hotel is a disaster. The power was out when I arrived and the power went out through out the entire 1 night stay. The room became extremely uncomfortable due to heat. The staff was not friendly making the situation even worse. Would not stay again.
Excellent 8.0
Pros: The roommate
Cons: No foods the
Good 7.0
Pros: The hotel is in a great location
Cons: Our sheets had blood all over them. I had to call every morning to get the pool towels stocked Our room was right by the entrance to the building. The door slammed starting at six am each morning and didn't stop. Very difficult to get sleep.
Good 7.2
It was a nice hotel for a one night stay. I wasn't a fan of the breakfast but it was free so didn't have high expectations. The staff was friendly.
Excellent 8.0
Pros: Although there was only one person working the front desk, he remained pleasant and calm and answered all my questions. All the staff were pleasant and ready to assist in any way.
Cons: Front desk could have had more than one person. I was in line to check in for almost a half hour; but he was very pleasant.
Excellent 10.0
Pros: Located in prime spot within walking distance to many Old Town restaurants with easily accessibility to the highway. Very quiet within the hotel despite being located adjacent to a highway. Very friendly staff, able to accommodate an early check.
Excellent 10.0
Traveling solo, I felt safe and enjoyed a good night rest. The morning complimentary shuttle to airport was perfect!
Poor 1.0
Pros: Terrible customer service
Cons: Terrible customer service
Good 6.0
Pros: The room was clean and parking was easy.
Cons: It is right next to the freeway so the noise in the parking structure is deafening. You can see cars on the freeway from the room. We had a double Queen room for four people and there wasn¿t enough space for everyone to set up their suitcases.
Good 6.8
toilet did not flush very well, coffee maker broken, no bottles of water inside the room, breakfast was cheap
Okay 5.0
Pros: The shuttle to airport
Cons: Breakfast
Mediocre 3.0
Pros: It was close to the airport and had a shuttle.
Cons: Rooms were pretty crappy/simple. Felt more like a dungeon than a hotel on the first floor.
Good 7.0
Pros: The location
Cons: There was a staff that could use some customer service classes. They also charge for parking 🙄
Good 7.0
Pros: Nice room. Very clean and modern. The breakfast buffet was exceeded my expectations.
Cons: Be aware rooms are right along freeways. Desk clerk strongly recommended a service  to the border crossing the next day rather than Uber. That didn't turn out well. The vehicle was in poor repair and was crowded with two couples and expensive.
Good 6.0
Pros: The bathroom was big and had a nice dual shower head with good water pressure. Staff was nice
Cons: Walls were very thin and I could hear so much noise from the hallway threw the door
Poor 1.0
Pros: The shuttle
Cons: Location was a little questionable. Creepy guests slipping disturbing notes under my door.
Okay 4.0
Pros: It was close to the airport and the evening front desk clerks were awesome.
Cons: The clerks on duty during my check in and check out..rude and condescending
Okay 5.0
Pros: Clean rooms. Airport shuttle, store with snacks, breakfast.
Cons: Noisy highway traffic all night; major renovation going on with 100+ large cartons in front of the building (new furniture, etc.). Looks like a construction site.
Okay 5.0
Pros: The staff was very nice.
Cons: I didn't like the room it was dirty and dusty. For the price I was expecting more. The breakfast was not good at all. Coffee maker in the room was dirty and moldy.
Good 7.0
Pros: Location was fantasic
Cons: They were remodeling rooms and had initially put us in a room that had a strong paint odor. We asked to be moved and they do so happily. However, they moved us to a room that was next to rooms being remodeled. We woke up early to workers hammering
Mediocre 3.0
Pros: The shower was amazing and the bed was great.
Cons: The room I paid for was much much smaller than anticipated. I paid for an executive suite and the room we got was average size with nothing "executive" about it. I asked the front desk if there was a mistake and they told me that was the room I paid for.
Good 7.0
Pros: location, and shuttle to the airport
Cons: room was not quite finished....no place or hangars to hang any clothes, no holder for soap or shampoo in the shower....otherwise ok
Poor 1.0
Pros: proximity to my home office in old town
Cons: too noisy to sleep. the hotel is right on top of hwy 5 - and I do mean right on top of the highway. No screen. No trees. No sound proofing in the walls. No sound proofing in the windows. I will never stay at this hotel again and will never recommend it
Okay 4.0
Pros: The reception staff was friendly and helpful. They did not hesitate to assign a new room, when I requested it. The kitchen staff was also very friendly and efficient.
Cons: The rooms were awful! We requested a second room (since the first had a pungent smoke stench), and it wreaked of B.O.. The bathtub faucet leaked, there was a piece of chocolate under the bed, and there was an undisclosed $10 charge for parking!
Poor 1.0
Cons: Mildew smell in one room. Obvious water/mold issues. They had large fans blowing to dry out the rooms, we couldn't even relax/nap in our room noise was so loud.
Poor 1.0
Cons: I was not comfortable with the hotel at all and did not end up staying at the hotel. I knew I probably couldn't get my money back so I didn't bother going back to the front desk.
Excellent 8.0
Pros: The staff was very friendly.
Cons: I didn't care for being told that there was a parking surcharge that was hidden in the fine print. All charges should up front on the first web page of the site.
Poor 1.0
Cons: Parking was horrid. Spaces not big enough for even compact cars. Our queen bed was a double at best. Lots of road noise
Mediocre 2.0
Pros: Clean room great location
Cons: Parking was said to be free. When I arrived I was charged an additional fee to leave my car on the premises.
Excellent 9.4
Pros: The staff was friendly & helpful. The room was clean & comfortable. There was a fair amount of variety to the complimentary breakfast. Great local shuttle service, including to the Marine Corp graduation services. Would recommend.
Cons: The down side to this hotel is the location. The hotel is sandwiched between I-5 and a very busy street. The noise level could be intolerable to some.
Okay 5.0
Pros: Room was clean
Cons: Parking is poor, location is scary
Excellent 8.0
Pros: I liked the breakfast, coffee bar, location to downtown, Old Town, and Little Italy as well as the wedding venue we attended. Everyone was friendly and smiled. Security parking was a great plus as we had a new car and feared there would be issues.
Cons: Some things to consider changing include attention to details. 1. Be sure to leave an extra roll of toilet paper in the room at all times 2. Put screens on the windows facing the freeway as the room was extremely humid 3. Towels should not have holes in them even if they are smaller than a dime 4. Overall ventilation in the room was challenging between the humidity created by the shower and lack of ventilation in the bathroom to the swamp cooler in the room that just created more humidity. 5. Need more full sized parking spaces and more if possible. 6. Have rooms that are joined and allow for families to stay in a junior suite; requires less parking.
Good 6.0
Pros: Close to tourist attractions (Old Town).
Cons: Horrible parking situation. Tiny rooms that are poorly decorated. Tiny bathroom and shower.
Excellent 8.2
Pros: They have shuttle service. Very convenient when exploring sd.
Good 6.5
Pros: Free Breakfast and wifi
Cons: Staff wasn't very friendly, welcoming helpful upon arrival
Holiday Inn Express San Diego Airport-Old Town - San Diego
Rated no. 14
8.4
Excellent 8.4
Based on 920 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Facilities
7.9
Food
10.0
Location
9.1
Overall 8.1 Excellent
Based on 1,453 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
7.9
Food
10.0
Location
9.1
Cleanliness
7.5
Comfort
7.5
Facilities
7.1
Location
7.3
Overall
7.4
Cleanliness
7.4
Comfort
6.9
Facilities
7.1
Food
10.0
Location
7.9
Cleanliness
8.3
Comfort
8.2
Location
9.1
Services
8.3
Staff
8.4
Cleanliness
8.2
Comfort
7.7
Facilities
8.5
Location
9.0
Overall
8.3
Cleanliness
8.1
Comfort
7.9
Facilities
7.8
Location
8.5
Overall
7.8
Cleanliness
8.7
Comfort
8.7
Location
9.0
Overall
5.7
Services
8.4
Cleanliness
8.6
Comfort
8.7
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
8.7
Comfort
8.7
Facilities
8.4
Location
9.0
Overall
8.1
Cleanliness
8.4
Comfort
8.6
Location
8.7
Services
8.2
Staff
8.7

Excellent 10.0
Pros: Clean and safe
Cons: the bed was uncomfortable
Excellent 8.0
Pros: The hotel is right next to the Airport, so if you need to get on a plane it is great. They have shuttle service that runs every 10-15 minutes. Excellent city and Bay views on either side of the hotel.
Cons: The rooms are run down, carpet is old and the hotel shows a lot of wear and tear. They need to put in some serious money to make it look like when Starwood Hotels owned the place. Needs renovations.
Excellent 8.0
Pros: Location
Cons: Pillows
Excellent 10.0
Pros: everything was good
Excellent 8.0
Pros: The view of downtown San Diego!
Cons: Nope
Excellent 10.0
Pros: Very clean, staff was friendly. Was not aware of extra charges when checking out. Other wise very nice.used there free shuttle to airport that was nice, so I guess the extra charge made up for the shuttle.
Cons: No complaints
Okay 5.0
Pros: The room had a nice view.
Cons: I had to pay 41 for parking and a 36 fee for booking with the hotel on top of what I had paid originally. Also the room smelled old and had a bad odor.
Excellent 9.0
Pros: Location view
Cons: one trash can only in the bathroom
Mediocre 3.0
Pros: Pool and comfy beds
Cons: Staff were unhelpful and rude. The room was not equipped for 4 people to stay in it - not enough towels, blankets, soap or shampoo, or water. Prices to buy water downstairs were exorbitant. The room was freezing and LOUD. Phone didn't work to get help.
Good 6.0
The check-in process took a ridiculously long time. The restaurant food was acceptable. However, when we went there to order food to-go, the person at the front told us to ask the bartender, yet the bar was jam-packed. I don't know why he couldn't have taken our order straight away. That would have made way more sense. The "Starbucks coffee" served at the cafe was disgusting and a far cry from the real thing! The room and amenities were good. Location and walkability were excellent.
Poor 1.0
Cons: The offering that I selected was for a 4 star hotel. The hotel might be 4 star, but they accommodated us at the back of the hotel, that look to be an older part of the hotel, those rooms were totally not 4 star. Standard of a very low bad Best Western
Excellent 10.0
Pros: Restaurant and pool
Cons: None
Good 6.0
Pros: Closeness to the airport and the view from the balcony.
Cons: The large amount daily parking fee for quest due to little light and no security for the parking lot, the rooms were small and not refreshed until I call to have them refresh it.The bathroom sink faucets both were hot water knobs.
Okay 5.9
Location was great, nice amenities, yoga, gym, pool. We were at the Lannia -area— the room was old, smelled of chlorine, sliding door was heavy kept coming off track, the bed was comfy but the Pillows were awful absolutely no support. The $41 per night for parking is almost a dealbreaker.
Good 7.0
Pros: Convenience to airport
Cons: Check in took 30 minutes, incredibly slow!
Mediocre 2.0
Pros: The location is perfect if you want to be right next to the airport and they have a shuttle.
Cons: At the time of check in they could not find our reservation for 30 minutes. We had requested a king at the time of the order placed, was advised they were over booked and only had a room with two doubles, no big deal. No fitted sheets on beds, very unco
Excellent 9.0
Pros: Location and the pools!
Cons: Parking was way too expensive @$41 per day
Excellent 8.0
Pros: Clean, nice appearance
Cons: I have bad knees, they gave us the last room all the way around the backside of hotel. Made me feel like steerage on the Titanic. Like I wasn't good enough to be inside the hotel so they put us all the way in the back.
Excellent 8.0
Pros: The view is amazing
Cons: Rooms are out dated super dirty under bed and top of pictures I have a baby the rooms are to dirty for babies to crawl. The food us like buffets. They need a chef
Excellent 10.0
Pros: Nice rooms with view of the bay. Clean and nice amenities such as bottled water in room. Super location.
Cons: No
Mediocre 3.0
Pros: We had a power outage that kind ruined the main day I was there and I ended up leaving early. Room was hot due to no power. I left and didn't use the hotel the last 2 days. I waited all Saturday but the power stayed off.
Cons: We had a power outage that kind ruined the main day I was there and I ended up leaving early. Room was hot due to no power. I left and didn't use the hotel the last 2 days. I waited all Saturday but the power stayed off. The
Excellent 8.4
Rooms we’re average size - beds very comfortable - NO microwave - for price should have microwave ! Location was ok - Noisy on balcony due to naval base and airport near by Best part of hotel was the pool - very large and beautiful at night Not in walking distance to anything
Mediocre 3.0
Pros: Location
Cons: Staff not very friendly. Not helpful with answering my questions.
Poor 1.0
Pros: The view
Cons: Was in the bay tower and had to walk a quarter of a mile to get to our room. They put us in room 186. It felt like a basement. The room had no tv, phone , safe and the ac didn¿t work. Was in shock you would even book that room.
Excellent 10.0
Pros: Activities for children, very family friendly.
Excellent 10.0
Pros: I¿ve its so close to airport and nice family amenities.
Cons: N/a
Excellent 8.0
Cons: Dirty elevator floor Not so helpful staff Very dark parking lot at night
Okay 5.0
Pros: location and view.
Cons: front desk staff was slow , wait to check in was to long.
Mediocre 2.0
Pros: The bed was comfortable.
Cons: Room was too small. Trash under the bed.
Excellent 9.6
This is a real gem for location and style.
Mediocre 2.8
Never do a third party reservation.
Good 7.0
Pros: close to the airport and lots of amenities
Cons: Huge line for check in & instead of continuing to help, two front desk ladies walked away & left the other two to handle everything. It took over 30 minutes to get to the front of the line & I only had 7 people in front of me & at least a dozen behind me.
Poor 1.9
Couldn’t get in to park EVERY time, had to wait long time to get out of parking because no body could get out. Got new keys to try for parking, didn’t work. Had to pay $40 to park but it was such a hassle and inconvenience made us late waiting to get out of the parking lot. Our room was awful, I paid for a balcony with a view of the water, and got a view of a wall. Will never stay here again. Rather pay cheaper and not have all the hassle we went through. The ONLY reason I booked this hotel was so my son could see the boats. Very disappointed
Poor 1.0
Pros: how close it was to the airport
Cons: There was a loud clicking noise that started in the middle of the night from the AC and it didn¿t stop. It kept us up all night and when I let the front desk know about it at 5am they said I should¿ve called engineering when it first started.
Poor 1.0
Pros: Location was nice.
Cons: Parking was $41 dollars a night. Staff did not help with how to enter their parking facilities. No valet, most of their systems were down or not available. Room had weird smell when we arrived.
Good 6.0
Pros: Great location
Cons: Hotel is under new management and they¿ve made changes to the Fourth of July show. This year it was very ridiculously expensive and extremely disappointing
Good 7.0
Pros: It had a nice pool and beautiful view of the water.
Cons: Check-in and check-out took a long time, the room look dusty and not as clean as I have experienced in other hotels, and the $41 daily parking was a bummer.
Good 6.0
Pros: location
Cons: needs major renovation
Good 7.0
Pros: The pools were nice.
Cons: $41 per night for hotel guest parking is too much. The building was old and it looked old and rusty in our room. The tissue box and the tissues were wet and foul smelling. The bathroom fixtures were peeling. The mattress was not comfortable.
Okay 5.0
Pros: The view from our room of the harbor was gorgeous and like the fresh air when we opened the sliding door and the location near to Point Loma university
Cons: The sheets and blanket were cold and the mattress was uncomfortable and look like the room had not been vacuumed and the surprise $41 parking lot fee
Okay 4.8
Air conditioning in room wasn’t working . Half the electric outlets in the room did not work . Safe in room did not work . But was replaced . No maid service at all . Pool not heated
Mediocre 3.0
Pros: Nothing!!!
Cons: They stuck us at the villa in the back. Moldy smell dingy looking. Expensive food price. Parking is 41$ per day & it¿s under construction!
Excellent 10.0
Pros: Great location and although a daily resort fee charged, the “complimentary” activities offered by the site are very, very nice. I would definitely book again.
Cons: A better explanation of all the hotel amenities at checkin would be very helpful.
Okay 5.6
It’s so frustrating we didn’t get our room not till 4:45 my first time to check in the room isn’t ready . What kind of a hotel is that ? I wouldn’t waste any single penny for Sheraton .. my biggest mistake to book Sheraton .
Excellent 8.0
Pros: Liked the balcony and the view of the marina.
Cons: They need clean morem we stayed at their tower in the back not the main tower. It was ok.
Poor 1.0
Pros: It was right across the street from the airport, which made leaving for an early flight out easy.
Cons: Hotel was dirty, carpets stained, rusty fixtures in bathrooms, etc. Parking was an absolute nightmare, charged $41 additonal to use the parking lot for the hotel or you can take your chances getting mugged and park across the street for $10
Good 6.0
Pros: Nice looking main building pool, nice hotel near ocean, nice view marina boats dining room piano but chairs look old need upholstery
Cons: Disappointed by lanai building, Looks bad like garage motel not like rest hotel, first room 5132? Close to airport noisy, second room close to pool ok but smaller, when problem leak water bathroom light room above not good hotel response,
Okay 5.0
Pros: The proximity to the city and airport were desirable.
Cons: The room was disgusting, the walls were paper-thin, and I hardly slept my entire stay
Poor 1.0
Pros: The staff was very pleasant and hardworking. Just understaffed.
Cons: Filthy room, stains on the walls and ceilings. Garbage strewn throughout the hallways much of the day. Food delivery not allowed up to the room. Staff is over worked and doing their best but seems management is not staffing properly.
Good 6.0
Pros: The location was fantastic for our needs. It was located across from the airport which was convenient for our needs. It also located on the bay with beautiful views of the city across the bay. It was a beautiful property that was well-kept and clean.
Cons: Very disappointed with all the fees - $27 a day resort fee, $41 a day for self-parking. An additional $70 a day unfortunately put us well over our budget. Found out there was a $10 parking option that was not shared with us.
Poor 1.0
Pros: Tv and internet was down the entire stay and at 8 am security came to my door waking me up with saying my room smelled like marijuana, I was in a deep sleep, they tried to make me pay an additional $400 I was never so angry at a hotel staff member
Cons: Security had on a double fabric mask the entire time, how can you accurately smell anything? When I asked them to go check the room before I left they refused.
Okay 5.0
Pros: Location
Cons: Not much to do if you don't drink . Charged for ammenitties we did not use . Parking was to much .
Okay 4.0
Pros: Location
Cons: The price is too night compare to the room. I was with my boyfriend and we had 2 small beds!! It was cold in the room even with the heater on. And I ask to have a room with a beautiful view and we could see anything on the 4th floor. :(
Okay 4.0
Pros: Close to the water and the pool was nice
Cons: Super small room. Engineering had to come everyday to reset the TV. The air conditioning smelled
Good 6.0
Pros: The location was great
Cons: I think the he rooms can be updated a little.
Okay 5.2
parking is very bad
Good 6.0
Pros: Locations are good and closed to everywhere
Cons: It’s would be better if we know there is a parking fees for this hotel before we booked.it wasn’t mentioned on the booking page. It was a surprise when we found out when we checked out
Good 6.0
Pros: Beds are comfortable, good coffee, nice view, clean bathroom.
Cons: Staff. When talking about the view I would have when I checked in she just shrugged and said all grumpy “well it’s gonna be dark soon anyway!”. This was firstly rude. Also ridiculous because the view at night is beautiful. But very off putting right when I’m checking in and getting charged more than anticipated for parking when you have a lot on the premise! Then when I wanted to stay another night I got the run around from the front desk, that they would not match the rate I was paying, told me to make a new reservation online, then online they wanted more than the front desk. So finally I did it with the front desk but all tolled it took me a half hour to organize what should have taken two minutes. Not good customer service. And I had a towel with a big brown stain. I paid a lot after getting gouged for parking ( specifically did not stay downtown because those hotels would charge for parking ) which was not revealed on the website getaroom through kayak. You should tell them to be completely transparent on things that do not allow for me to choose to say no thank you. Also the resort fee is just dumb. S’mores?? I was very disappointed in those things and was willing to pay more but then these things made it not worth it.
Okay 5.0
Pros: The front desk girl was nice.
Cons: Food under the bed, took 14 phone calls to get front desk, guest services or room service on the line. When she answered and I asked a question about the food, I was told to call back when I know what I want. 41$ parking? No thanks.
Good 6.0
Pros: Friendly staff. Centrally located to what I needed to do. It’s a close drive to downtown and Point Loma.
Cons: The cleanliness could have been better in my room. There was little pieces of trash on the floor. Due to COVID-19, I wipe down all surfaces so I noticed more dirt.
Good 6.4
tell them to give you the airport side. you have never seen such a show expecially at night and especially if your a planespotter. THE FREAKING AIRPORT IS BUILT UNDER SEA LEVEL SO THE PLANES DISAPPEAR WHEN THEY LAND AND REAPPEAR UPON TAKE OFF. YOU'VE NEVER SEEN SOMETHING SO AMAZING IN YOUR LIFE.
Excellent 10.0
Pros: The facility was extremely nice
Cons: Nothing
Mediocre 2.0
Pros: Felt desk was awful
Okay 5.0
Pros: The pools are good.
Cons: One of the hotel clerks was very rude to my husband and confiscated his key when he went down to ask for another key because ours were no longer working. He had to come back to the room to get me, where I was waiting at the room door with our two small gr
Excellent 8.8
Pros: Very convenient location across from the airport
Cons: This property nickel and dimes you for everything. Our quoted price jumped $40 once all the taxes and fees were added on, then upon checkin they wanted another $41 for self parking and the fee that really ticked me off was a “resort fee” of $31 they tried to add to the bill upon CHECK OUT. As an “oh by the way” after your stay. Um...NO! I felt like they kept digging deep in my pockets to get anything and everything out of me just to sleep on one of their beds for 6 hours before my flight in the morning. Definitely won’t be back for that reason alone
Mediocre 2.0
Pros: Lobby was nice but that was about it! The room we reserved was unavailable and we where downgraded and placed on a lower floor.
Cons: The room sucked! Outdated definitely not a 4 star hotel. Maybe ten years ago.
Okay 5.0
Pros: The location
Cons: After being there for over two hours, speaking to three different people, having to get a manager involved, we finally got our room. Everything there on out was great .
Mediocre 2.0
Pros: The room had a good view.
Cons: Small room, $26 resort fee, $41 parking, you had to make reservations at the pool which I was unaware of, and everything was extremely crowded.
Good 6.8
Pros: I like the location and stay free activities.
Cons: Parking
Mediocre 2.0
Cons: Was given an active key to check in a room that was occupied by another guest. Given another room key for a room that was unclean and on the third room finally settled in. Discovered no hot water for shower, called guest services and they do not pick up.
Poor 1.0
Pros: Location
Cons: Yes the room and the parking fees
Poor 1.0
Pros: When you walk into the hotel its so extravagant beautiful. The pool was well kept, and the view I have the marina was very pretty.
Cons: The room was equivalent to a Motel 6. I was extremely disappointed when entering the small room with two beds One small table with no chair andthe bathroom had consistent plumbing issue.The only toiletry was a singlesmall bar of soap. heater did not wor
Excellent 9.7
Pros: Good place for a major conference.
Good 7.4
Cons: What I didn't like ,they are charging and taking money for the simplest things which they are free at the other hotels, like you have to pay another 40 dollars for the parking and they said the Wi-Fi free but the actual thing it's 15 dollars to get the Wi-Fi, this is ridiculous , if I went to smile hotel close by, the Wi-Fi and the park for free, isn't it?
Excellent 10.0
Pros: Luxury facilities nice & super Coran
Cons: Al I Like ir...
Excellent 10.0
We just relax and enjoy the surroundings
Excellent 8.5
The hotel is close to the airport and close to the city center. You do not experience any inconveniences from them which makes this hotel great! There is a daily FOC shuttle to Sea Port village and from/ to the airport. The only thing that I did find a bit of a cheat was that there is a 26 USD daily resort charge. They did not mention that when I booked the room online and I online found out onsite. The onsite rental place is great and the staff is great and well knowledgeable . This hotel is a great place to stay with many options for dining & activities . Will definitely recommend to family and friends .
Good 6.2
Pros: Unbelievable view and setting.
Cons: The bed is a salad bowl. New mattresses needed badly. Woke up with neck and back aches trying to avoid the bowl. Terrible
Excellent 10.0
Pros: Totally catered to my every need
Cons: I felt severely over charged for my laundry. The gentleman at the front desk did t tell me there was a 50% up charge for overnight laundry. Just said they could easily do it and it was fast. I felt misled.
Excellent 8.8
Pros: Easy to get to airport and back
Cons: A little overpriced for quality. Parking is expensive and breakfast should be included or offered at a better price
Good 6.0
Pros: Staff was polite
Cons: Understaffed with ling lines to check in and out. Key cards never seemed to work. Remote control in room was broken. And for some reason the cleaning staff liked to block my door to my room with their cart. Spent most of my time away from the hotel.
Excellent 8.2
Pros: Overall I enjoyed my stay at the Sheraton. I stayed in the Bay Tower. The hotel was very quiet and relaxing. My room had a great view of the bay and the balcony was large. The hotel is located closer to the airport, so you don't get a lot of street noise or foot traffic (which adds to the quiet/relaxed vibe of the hotel). The room was large/spacious. The bed was extremely comfortable. The bathroom was spacious. The room was very well decorated. The staff was very friendly and professional. Initially, I was placed in a room on the 2nd floor which is the lobby level, i.e. ground floor. When I got to the room, I didn't like the location, so I called guest services and requested a new room. They were more than accommodating, and moved me to a higher level.
Cons: The balcony furniture needs to be updated. I enjoyed the balcony, however, the furniture is cheap in comparison to everything else in the room. The resort fee seems unnecessary. I was charged a fee, but never told what was included with the fee. The price increases for higher floors (so my room change cost me more money per day). The rooms could be cleaner. As nice as the hotel was, the room needed to be dusted. There was dust everywhere (on the coffee maker, in the mini bar, on the lamps, and on the remote control). It appeared as if the room hadn't been used in a while.
Okay 5.4
Cons: Their were some perks my co-workers received without inquiring about and I was not even asked. My room was not ready until 6:15 pm then I asked for a late check out they gave me a hard time.
Excellent 10.0
Pros: The balcony! The cleanliness! The comfort! Pet-friendly (Belle, our chihuahua, was happy to be with us)!
Cons: Everything was great!
Good 6.2
Pros: Location.
Cons: Waited 20 minutes to check in. Entirely too long.
Mediocre 2.0
Pros: Morning
Cons: It's dirty, cockroaches, staff was rude. Overall worst hotel experience ever. I will never come back again.
Good 6.0
Pros: Location is how this place makes its money. Very convienent
Cons: Not updated at all and the beds where cheap.
Okay 5.7
Pros: Close to airport and had a shuttle to the airport. Close to Gaslamp District, so we could take a cab for dinner.
Cons: Restaurants were closed down with the exception of one. The palm tree outside of our window blocked our view. The room you get through online is the old tower (hotel) and quite removed from everything else. Noise all night with partying people upstairs...went until 4:45 a.m. until we left for the airport.
Mediocre 3.4
Pros: The pool was nice.
Cons: The staff were horrible and rude, overpriced, no comfort.
Okay 5.7
Pros: Hotel was ok and we booked the bay view and didn't get that till the 2nd day.
Cons: Parking lot is small and too expensive
Mediocre 2.0
Pros: 3 times hotel staff entered my room with out knocking ! Saying they did not know it was booked! All my kids got sick because there was no heat, very unpleasant atmosphere in the first floor.
Okay 4.3
Pros: Parking is $30, which seems to be the norm in California! The deposit required on the room was about 80 dollars more than the actual room called cost me. The staff seemed rude when I decided to pay this in cash rather than the normal credit card. The next day at checkout they took about 20 to 30 minutes to "check" my room and make sure I didn't take a ten dollar candy bar. Then finally paid me my cash deposit back in small bills so I felt like I was going to a strip club. Not to mention this is next to a Navy Base with constant helicopter traffic. As a combat veteran on an anniversary date of a brother's death the helicopters reinforced some horrible memories. The one pool we found was in good shape. Everything is super expensive there and they really like to charge you for any fee they can. I would not go back nor recommend it to anyone. I actually left a night early and forfeited my paid night because I didn't want to be there.
Cons: Read above.
Sheraton San Diego Hotel & Marina - San Diego
Rated no. 15
8.1
Excellent 8.1
Based on 1,453 reviews
Details
Reviews

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