Cons: a refund or credit for Coronavirus cancellation.
Cons: I was surprised by all the charges at the airport. It ended up so much more expensive than I thought. Staff were excellent but it just cost too much
Pros: Everyone was nice and the process was easy
Cons: I made the reservation on line (the mother) using my credit card. The confirmation said the driver would have to present license and credit card at pick up (which was going to be my adult son). When we picked the car up we were not allowed to do this without paying extra to have him be the driver. We were told because the reservation was in my name I had to be the first driver. If the on-line reservation would have stated this we would have had him make the reservation. Seems like you could have been more accommodating at the pick up time. Not sure why it makes a difference whose name is on the reservation.
Pros: Very friendly people especially at the pickup and dropoff
Cons: First I wanted a car with a navigation system, after 45 minutes at pickup we figured out that the car did not have navigation, then too late an behind schedule had to leave. This created a lot of issues on my trip having to navigate by cell phone.....major problem. Second spent 3 hours on the phone with multiple calls trying to determine if I could drop the car at Hobby Houston at 4am....called and called and called again. Will not rent from Thrifty in the future.
Pros: The car was clean but also Gas tank was not full at pick up
Cons: Be prepared to wait in line at the counter for at least an hour before getting your rental. Counter guy says we have a choice & we go out to get our car and we don’t have any selection. The staff outside did not provide us undivided attention & lacked customer service. The exit gate guy took our key fob and did not return it upon us leaving the gate. Luckily we figured out the fob was missing before leaving the premises & turned around. At return it seemed to be such a hassle to close out my rental due to agent nowhere to be found. I wanted to confirm my charges due to the horrible service at pick up and I had to take a picture on my phone from the guy’s tablet as a form of receipt. This location lacked customer service and coming from a formal rental car employee, I know what is expected from these people and traveling all day the last thing you want is a bad rental car experience.
Pros: Staff did NOT try to oversell!
Cons: The car smelled like vomit then broke down halfway through the rental period. To remediate this, Thrifty asked me accompany a tow truck driver to a location 40 minutes away. Instead, I chose to end my rental. Since then I haven’t been able to get any information from Thrifty regarding a refund. Very frustrating to deal with their roadside assistance, customer service, and the local franchise.
Cons: Clerk was at restroom. I had to rent from Budget at a higher price.
Pros: There was someone at the desk.
Cons: The fine print and details of reserving a car are horrible. Customer service was very lacking, really no help in resolving me issue what so ever, besides trying to uncharge me for a different car.
Pros: Everyone was super friendly and helpful. Pickup and drop-off were easy.
Cons: Only negative was the washer fluid was empty, otherwise great experience.
Easy pick/up droff off - new car.
Pros: Clean new car. Austin Airport easy pick-up drop off.
Cons: Married spouse is not automatically included as driver
Pros: Relatively painless.
Cons: The charge ar sign up was to be $94. But I was billed $111 — even tho there were no extra charges, and the car was returned full. Not very fair.
Other suppliers in Austin scored
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- 8.6/10 National car hire in Austin
- 7.3/10 Payless car hire in Austin
- 7.5/10 Budget car hire in Austin
- 6.8/10 Dollar car hire in Austin
- 7.4/10 Hertz car hire in Austin
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- 8.6/10 Alamo car hire in Austin
Where can I find Thrifty hire cars in Austin?
Address3819 Presidentail Blvd
|Monday||06:00 - 23:59|
|Tuesday||06:00 - 23:59|
|Wednesday||06:00 - 23:59|
|Thursday||06:00 - 23:59|
|Friday||06:00 - 23:59|
|Saturday||06:00 - 23:59|
|Sunday||06:00 - 23:59|
Phone+1 512 225 2815
Top tips for hiring a car from Thrifty in Austin
- Compact rental cars from Thrifty in Austin are around 60% cheaper than other car types, on average
FAQs about hiring a car from Thrifty in Austin
What is the most popular car hire from Thrifty in Austin?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Thrifty in Austin.
How many car hire locations does Thrifty have in Austin?
Thrifty has 1 car hire location in Austin. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Austin Bergstrom airport (AUS)?
Does Thrifty offer shuttle or airport pick-up services from Austin Bergstrom airport (AUS)?