Pros: Pick-up and drop-off had no glitches. I was able to return car on a Sunday. Pricing was good. No surprises. Staff was friendly in both locations.
28 Feb 2016
Not enough people at counters
Pros: Nice enough car.
Cons: The problem with these guys is always the same. I book them because the price is good but there is never enough people. At the airport their lines are always the longest. Which for me is a problem. There is never "pickup" because there is no one to come get you. I think I'll pay a little extra next time for better service and a couple hours more of my time back.
Cons: Kayak allowed me to make a reservation, but the rental location called me immediately after receiving the reservation to tell me that they did not actually have any cars. Kayak needs to do a better job communicating with rental companies.
2 Dec 2016
Help getting AWD
Pros: I was looking for an AWD SUV for a week in Anza Borrego, and the staff came through and found me the perfect vehicle, an Dodge Journey. They were very helpful at pick-up and drop-off as well.