Passenger van |
Commercial |
17 locations in Chicago
Locations in Chicago
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6.0 Okay
Sept 2023
2.0 Poor
Nov 2022
10.0 Wonderful
Oct 2022
10.0 Wonderful
Oct 2022
2.0 Poor
Oct 2022
10.0 Wonderful
June 2022
3 locations in Chicago
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10.0 Wonderful
Nov 2023
10.0 Wonderful
Nov 2023
10.0 Wonderful
Oct 2023
4.0 Mediocre
May 2021
Cons:
They did not have any cars. Was not able to rent anything8.0 Very Good
Apr 2021
Cons:
Was talked into buying a toll pass for $10.99 a day. Was a rip off.2.0 Poor
Apr 2021
Pros:
Staff sucks, car sucks, service sucks, if you like being shown one number and then charged double that number after the rental is completed, and then charged randomly for tolls months later rent here.Cons:
Basically take the reservation quote that you et and multiply it by 3 because they nickel and dime you28 locations in Chicago
Locations in Chicago
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2.0 Poor
June 2021
Cons:
Charger 40% more on top of quote due to an additional “surcharge/tax” which I wasn’t told about until the very last minute of getting the car. Lame.2.0 Poor
May 2021
Pros:
Drop off was the only positive to this experience. Park the car and go.Cons:
Pricing was terrible. The time it took to be able to talk to staff after an 11 hour flight was terrible. Car selection was terrible.10.0 Wonderful
Apr 2021
Pros:
Pick up was easy and the person that helped me was considerate. Drop off was easy and the person who received the drop off was fantastic!8.0 Very Good
Feb 2021
Pros:
The guy at midway airport was really nice. They were very quick and efficient too.Cons:
I did notice that there was a bunch sticky stuff in the back seat when I got to Kentucky. It didn’t come from me as the only thing I put in the backseat was my suitcase, so I’m a little disappointed with the cleanliness of the vehicle. Also the vehicle itself shakes a lot when you get up to 70mph, and overall I wasn’t impressed with the Ford Ecosport.10.0 Wonderful
Jan 2021
Pros:
good service and new clean roomy car2.0 Poor
Dec 2020
Pros:
They treated me very bad they made me wait for 2 hours they were late then changed the book car then wanted to charge me 360 dollars not the amount that was on your application. It was bad I had a child with me and travel bags and the employee refused to use any other type of payment except my credit card which didn’t have that much money I want a compensation for my lost time lost money my agony long wait and missed work day. Unprofessional unacceptable.Cons:
Hated all aspects and how they treated me really bad and made me wait two hours although I booked a day before didn’t pick us up and still told us to go get coffee while we wait. It was 45 min and extended to two hours then it was a different car and extraaaaaaaa money not the amount on ur app or even close. 360 dollars for whaaaaat???2 locations in Chicago
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10.0 Wonderful
Nov 2023
2.0 Poor
Nov 2022
10.0 Wonderful
Nov 2022
2.0 Poor
Oct 2022
2.0 Poor
Sept 2022
2.0 Poor
Aug 2022
2 locations in Chicago
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Reviews
4.0 Mediocre
Nov 2023
8.0 Very Good
Oct 2023
6.0 Okay
Oct 2023
4.0 Mediocre
Sept 2023
10.0 Wonderful
May 2021
Pros:
Sherry at Ohare facility was most accommodating.10.0 Wonderful
May 2021
Pros:
Staff very friendly and helpful. Whole process was very easy.Cons:
I don’t have any recommendations for improvement.11 locations in Chicago
Locations in Chicago
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2.0 Poor
Oct 2023
8.0 Very Good
Oct 2023
2.0 Poor
Sept 2023
2.0 Poor
Sept 2023
5.9 Fair
June 2021
6.0 Okay
May 2021
Pros:
Nice car and very clean. Drop off was easyCons:
Price with add ons is ridiculous Pick up was horrible at Midway desk with only two agents working neither of whom was trying very hard to move the line. I was only 4 people back and had to wait 45 minutes to get to the counter.10 locations in Chicago
Locations in Chicago
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4.0 Mediocre
Nov 2023
6.0 Okay
Oct 2023
10.0 Wonderful
Oct 2022
4.0 Mediocre
Oct 2022
4.0 Mediocre
Oct 2022
2.0 Poor
Oct 2022
One location in Chicago
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10.0 Wonderful
June 2021
Pros:
The staff was excellent, super friendly and accommodating. I was thoroughly impressed.4.0 Mediocre
May 2021
Cons:
There was a large dead mosquito on the dash-front of the car and the entire car reeked of smoke.4.0 Mediocre
May 2021
Pros:
The only positive things I can say about Fox car rental is one, the person who checked me in was friendly and courteous, number two, the person who checked me in upon my return was friendly and courteous. Their customer service took 45 minutes to answer the phone and the representative was discourteous and condescending. They did a bait and switch with the type of vehicle that I had requested. The vehicle smelled of cigarette smoke, the windshield on the interior was not cleaned. I had to buy a bottle of for breeze and Windex and paper towels to make the car suitable for my trip. I would never ever rent from this company.Cons:
They could be honest with their customer, they could train their customer service representatives to be more customer service oriented. And they should give the customer the type of vehicle that they had requested. It goes back I guess to the old saying, You get what you pay for.4.0 Mediocre
May 2021
Pros:
Only girl at window was sullen, uninterested in her job, and abrupt. I was the only customer at that late hour. She charged me $150.00 deposit on top of the rental charge. I have not yet been reimbursed and don’t know to whom I should demand my deposit back.Cons:
Seems the whole organization procedures and staff need complete change.10.0 Wonderful
May 2021
Pros:
I found the staff to be very helpful and professional.Cons:
I think the sign-in process could be streamlined and made a bit less complex2.0 Poor
May 2021
Cons:
It would have been better if they had a car actually there ready to go at the time I reserved it.5 locations in Chicago
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1.9 Poor
July 2021
10.0 Wonderful
May 2021
Cons:
Had to wait at the car rental counter, the line was long.2.0 Poor
May 2021
Pros:
Nothing, customer service representatives were rude and completely unhelpful. Stand in line for over 30 minutes only to learn there are no cars available for pick-up.Cons:
Do not accept reservations, if you do not have cars available to pick-up.2.0 Poor
May 2021
Pros:
nothingCons:
I waited on line for a half hour. when I got to the front, the guy told me they had no cars, and I would have to wait 1-2 hours. Another customer told me they were waiting 3 hours. I went to Budget and got a car right away.2.0 Poor
May 2021
Pros:
There were no cars. Waited 20 mon in a line 50 people long. When asked agent where line ended they didnt tell us there were no carsCons:
Honesty.4.0 Mediocre
May 2021
Cons:
Cutomer service to extend rental for 2 more days due to family emergency. I ended up renting something bigger for half the price. In addition, I got charged for unlimited tolls but there are no tolls btwn Ohare and Chicago3 locations in Chicago
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10.0 Wonderful
Oct 2023
4.0 Mediocre
Oct 2023
2.0 Poor
Sept 2023
4.0 Mediocre
June 2023
10.0 Wonderful
June 2021
2.0 Poor
May 2021
Cons:
The counter agent was very rude. We waited for 45 minutes in the line. When we finally got to him, he told us we would have to wait 45 to 90 minutes until our car would be ready unless we upgrade by paying additional $18/day. After he rang the charges , it showed $19/ day. It gets worse. After driving for two hours, the car had engine light. We called the emergency roadside service, I was put on hold for 30 minutes. Next day, the car condition got worse, we drove back to the airport to change the car because the car had trouble starting. When we returned to the airport, the counter agent was at the return center. He was rude. He did not apologize.3 locations in Chicago
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2.0 Poor
Jan 2021
Cons:
National didn't have my SUV available nor would they rent a car to me since I was local and not a distant traveler and booked on the same day. Why did they give the option on the website that a car was available? Wasted my time on Christmas day.6.0 Okay
Dec 2020
Pros:
The staff was happy to see and serve me. Good customer service.Cons:
Even though I called ahead, there were no full-sized trucks on the lot when I arrived. They had to get one from some auxiliary lot and drive it in for me. The truck they grabbed had not been properly cleaned - filthy steering wheels and side windows so dirty that I could not see the side mirrors. National made up for this by giving me a free day of rent (refund), and a deep apology from the management. So I will try them again next time.9.6 Wonderful
Nov 2020
Pros:
Staff was great, car selection was great (plus free upgrade). Drop off was very easyCons:
The pick up location garage is a little tight to navigate getting out10.0 Wonderful
May 2020
Pros:
Exceptional Experience.9.6 Wonderful
May 2020
Pros:
Friendly staff...Cons:
Cup holders and little cubby wasnt clean. Stick with spilled something.9.6 Wonderful
Oct 2019
Cons:
I was very pleasedOne location in Chicago
2 locations in Chicago
Locations in Chicago
4435 West 46th St
+1 708 315 5500
4501 W 46th St
+1 773 650 9001
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8.0 Very Good
Mar 2020
Pros:
The pick up was close by but I didnt realize it would not be at the airport. The sign is super small and if your not looking for it you would miss the pick up spot. Our group waited over 30 minutes before they finally picked us up.6.8 Okay
Jan 2020
Pros:
A good initial price, but was then increased when they forced me to buy insurance before I could get the keys. The vehicle was in excellent shape and clean.Cons:
The pickup experience was very frustrating and I will not use this company again.3.2 Poor
Jan 2020
Cons:
The car’s front end rattled the whole time. Alignment was off pulling to the right. Drivers door made a rattle like a can of beans the whole time we drove over 60mph. The car was dirty when we received it and had over 10 chips in the windshield. Worst rental I’ve ever had.2.4 Poor
Jan 2020
Pros:
The car was ready when I arrivedCons:
I was charged more than what my quoted price was, costing me nearly $100 more than anticipated. Car had a broken rear windshield, no ice scraper, and a slow tire leak in the middle of winter.3.6 Poor
Dec 2019
Pros:
One lady was super helpful and nice, the rest of the staff I interacted with seemed like they hated everything. The second van I received was in excellent condition on the inside, though dented on the outside.Cons:
Ended up being about 25% more than the quoted reservation cost with no explanation given. Inconvenient pickup/drop off location, at least for transit/walking. Took a very long time to pickup and drop off despite being the only customer there. First van they were going to give me was FULL of trash in the back. Second one was fine. Otherwise rude staff. put a huge hold on your card, mileage limit for IL residents - they do tell you this upfront when you’re there but it’s a bit sneaky if you’re reserving through a third party site like this. Some other stuff I can’t even think of right now cuz I’m trying to push the whole ordeal out of my head. It was pretty darn cheap though.2.0 Poor
Dec 2019
Cons:
We thought we were getting a great deal on a car rental for two weeks. When we arrived at the business to pick up our car, we were charged over $120 more than our initial payment. The reason was (at first) that they had to come and pick us up from the airport. When we pressed into why, the next reason they gave us was because we should have reserved the car through a third party like Expedia. Which we did-through Kayak. The NEXT reason they gave us for charging us so much more was that we came through the airport. Which made zero sense because that's where I filled all the information out at the time of making the reservation. We then asked to see the manager and someone else came out to talk to us. When we asked the woman if she was the manager she said, "well, kind of, but not really, I just help the manager." We then asked again to see the manager. She went back to get him and came back to us and said the manager refused to see us and would not come out front. We then cancelled our reservation. As we were trying to find an Uber to get to another car rental location, another customer was going through the same run around and was being charged over $100 than what all her paperwork said. We call this unethical and bad business and will never recommend this company.3 locations in Chicago
Locations in Chicago
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One location in Chicago
Locations in Chicago
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One location in Chicago
Locations in Chicago
10256 W Zemke Blvd Suite 830 Chicago Il
+1 312 741 0788
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One location in Chicago
Locations in Chicago
3901 Manheim Rd, Schiller Park
+1 847 671 4000
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2 locations in Chicago
Locations in Chicago
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One location in Chicago
Locations in Chicago
Chicago Airport O'hare ORD
+1 847 635 8031
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One location in Chicago
Locations in Chicago
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One location in Chicago
Locations in Chicago
Chicago O'hare Airport. On-airport. O'Hare International Airport. 10255 W Zemke BLVD, Suite 830
+1 323 593 7486
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5 locations in Chicago
Locations in Chicago
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3 locations in Chicago
Locations in Chicago
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2 locations in Chicago
Locations in Chicago
1000 W Ohare Ave
+1 773 800 9898
5700 S Cicero Ave
+1 773 800 9898
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One location in Chicago
Locations in Chicago
10255 W Zemke Rd, Chicago, Cook County, Illinois
+1 847 635 8031
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One location in Chicago
Locations in Chicago
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One location in Chicago
Locations in Chicago
4901 S Cicero Ave
+1 331 208 5100
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One location in Chicago
Locations in Chicago
Chicago Airport O'hare ORD
+1 312 741 0788
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One location in Chicago
Locations in Chicago
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Along with a 10 seater car, hire companies in Chicago offer 7 seater cars, 8 seater cars and 12 seater cars.
Pick-up location | Chicago |
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Car types | Van, Minibus |
Hire locations | 114 |
Airport locations | 42 |