2.0
Long wait times. I’m done.Reviewed 27 Feb 2025
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8.0
The car was nice and clean. The price was good even though the cost was a good bit more than the original contract. I pre checked in so I could just pick a car and go. Their offer to me, I did not request this. When we tried that we were told to go to the counter. After a 45 minute wait we were told to see an attendant to get a car. Attendant told us to pick one out and go. Nice and smooth return. Person checking us back in was very nice.Reviewed 6 Jan 2025
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2.0
Charges were 4x than original estimate. You need to remove them as an option on your website.Reviewed 10 Aug 2024
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2.0
This was the worst and most expensive experience. 1) they would not honor my reservation 2)they didn’t have a van available 3) I was charged $400 extra because I didn’t have a reservation and they gave me a SUV, which was a tight fit. 3) didn’t leave from the rental agency until 7pm and had to have the truck back at 6pm 4) Was treated like I was a foreigner who didn’t understand English, I was born in Florida 5) my $532 reservation was over charged to $1229.00 6) Elder abuse Our ages ranged from 64-78. 7) will contact the State Attorney General office this week about the elder abuse and illegal price gouging. 8) I was told to get two cars or change my date, since he didn’t have a van. I showed him my reservation sheet and he said it didn’t matter! The person at the counter for Dollar was Antony! He bragged about what he did to the young man that check at the out going station! Insulting and degrading and embarrassing!!Reviewed 2 Aug 2024
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2.0
It was awful. No way to change a reservation. Kayak to Expedia to dollar.. no one had any idea what my reservation number was.Reviewed 23 June 2024
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2.0
Lots of hidden feesReviewed 30 Mar 2024
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2.0
200 people in line and only four people working. Took over 2 hours to get a car. Absolutely irresponsible and bad business practices to be so poorly staffedReviewed 22 Mar 2024
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10.0
The clerk was a gem. Very friendly and delightful to talk to. The value was excellent. The vehicle was exceptional. We were in & out fast. Resolution was no issue. The gate employee was efficient & helped with the Resolution promptly. He was friendly as well.Reviewed 22 Jan 2024
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2.0
They were overbooked with hundreds of people in line. Was told no rentals available. Will never use Kayak or Dollar againReviewed 15 Jan 2024
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2.0
Terrible, won’t rent with them againReviewed 1 Jan 2024
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2.0
Check in line was over an hour when I arrived. Three employees trying to process over 25 waiting people at 10pm. I cancelled my reservation in line, walked over to Avis, and got a better car for the same price with only 5 minutes of effort. Why would I bother with Kayak or Dollar?Reviewed 3 Dec 2023
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2.0
The initial price was fair. However they were SEVERELY under staffed and had to wait nearly THREE HOURSSSSSSSSSSSS in line to pick up the car. Then on the back end I was billed an additional $100 of charges that were unclear and unexplained. I would never rent from them again. Ever.Reviewed 23 Sept 2023
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