Book Dollar hire cars in Louisville

Louisville, KY, United States
28 Jan — 4 Feb
Same drop-off
Louisville, KY, United States
Fri 28/1
Noon
Fri 4/2
Noon
Driver's age:

Pros

" and accommodating."(in 1049 reviews)
"We had a ."(in 361 reviews)
" was friendly and helpful"(in 389 reviews)

Cons

"I will dollar again."(in 256 reviews)
"The was bad."(in 326 reviews)
"The conditions were terrible."(in 2963 reviews)

Reviews for Dollar in Louisville

Overall rating6.5 GoodBased on 124 reviews
Cleanliness
6.9
Comfort
7.0
Overall
6.2
Pick-up/Drop-off
6.1
Value for money
6.4

Recent reviews

Traveller rating
22
12
13
22
0
Find reviews that mention:
5.6
Cons:I called after I made the reservation to get a larger car. They told me the price had actually decrease by $100. I was happy, but would have been happy to pay $100 more. Anyhow, when I got to the counter they didn’t have records of my new reservation and charged me double the original cost.Reviewed 29 Jul. 2019
review fromkayak
2.0
Never againPros:NothingCons:Car not available. Class of car not available. Customer service poor.Reviewed 12 Mar. 2017
review fromkayak
6.0
Cold and emotionless reception.Pros:The vehicle was clean.Cons:I arrived about 30 minutes early and was told they had no cars available other than larger ones that would cost more. I was even willing to take a smaller sized vehicle. I got nothing but condescending looks and stiff rejections. I decided to go get something to eat and come back later. When I got back, I asked if the car was ready. they had several to choose from. I asked if there was an American make available. I was told no. I reluctantly accepted a Nissan. The vehicle was clean, but was not comfortable to drive. Seat would not go back far enough and lumbar support was not working right. It also had sluggish acceleration and overly sensitive brakes. Typical Nissan.Reviewed 30 Sep. 2017
review fromkayak
8.0
Pros:The car was very nice for the price!Cons:I didn't like that I was not informed of where to drop the carback off, this was my first time renting a car and over all I was completely satisfied! Thank you!Reviewed 13 Sep. 2016
review fromkayak
7.2
Over double the price expected.Pros:Car was great and clean and process was smooth for pick up and drop off.Cons:Price quoted online was about $44 total for 2 days (way below what i have ever expected) however when the car was picked up total price was $135. WAY more than the online price quote.Reviewed 13 Nov. 2017
review fromkayak
2.0
Poor Customer ServiceCons:The category car I reserved was not available when I arrived. The agent wanted to put me in a lower category car, that would not meet my needs for the higher category price. She said she did it have the authority to change the pricing. She took no accountability for not having the luxury car available. She did not apologize. She did not offer any solutions.Reviewed 31 Aug. 2016
review fromkayak
4.4
they scammed me for $100Pros:the car was niceCons:i declined the insurance because my auto insurance covers rentals. they charged me for it anyway and instead of paying around $50 for the weekend with my rental car, i now have to pay $175. DO NOT RENT FROM DOLLAR!!!!!!!!!!!!!!!!!!! go with another company. these people will SCAM you.Reviewed 14 Nov. 2016
review fromkayak
8.8
Great customer service!Pros:The people who work here are very nice & divided great customer service.Cons:They couldn't find the reservation I made through kayak.com & told me they were out of rentals. (Like - the excellent rep there found me a car & gave me the price I had it online for.)Reviewed 17 Nov. 2015
review fromkayak
6.8
Pros:Car was comfortable and cleanCons:Long wait to checkin at counter. Also I made a reservation for one type of car and when that one ended up not being available, I had to pay for a higher level of car. What's the point in making a reservation? Seems like a business problem and that the customer shouldn't pay for the business's mistake and poor planning.Reviewed 24 Jun. 2016
review fromkayak
10.0
Cons:All was handled efficiently with friendly, helpful service.Reviewed 12 Jul. 2019
review fromkayak
10.0
Cons:N/aReviewed 29 Mar. 2018
review fromkayak
6.8
Pros:The agent was unrelenting with trying to upsell me. I understand that they are likely told to do this but it was obnoxious nonetheless.Reviewed 25 Dec. 2016
review fromkayak

Where can I find Dollar hire cars in Louisville?

600 Terminal Drive, Dollar car hires

Address

600 Terminal Drive

Hours

Monday08:00 - 23:00
Tuesday08:00 - 23:00
Wednesday08:00 - 23:00
Thursday08:00 - 23:00
Friday08:00 - 23:00
Saturday08:00 - 23:00
Sunday08:00 - 23:00

Phone

+1 502 375 0681

Good to know

Most popular location

600 Terminal Drive

Most popular car type

Intermediate

FAQs about hiring a car from Dollar in Louisville