Book Payless hire cars in Louisville

Louisville, KY, United States
6 Dec — 13 Dec
Same drop-off
Louisville, KY, United States
Mon 6/12
Noon
Mon 13/12
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Louisville

Overall rating7.3 GoodBased on 38 reviews
Cleanliness
7.4
Comfort
7.6
Overall
7.3
Pick-up/Drop-off
6.9
Value for money
7.5

Recent reviews

Traveller rating
8
4
2
4
0
Find reviews that mention:
2.0
They didn't save a car for my reservation!Cons:I arrived from my flight (on-time) to find a gentleman sitting behind the counter with headphones on, staring at his computer screen. After putting my ID & credit card on the counter, it still took him around 30 seconds to acknowledge my existence. Removing his headphones, he took my ID, typed my information into his computer, and then (without saying anything to me) walked over to his counterpart at the next agency. After a brief discussion, he returned and said "I see you have a reservation, but we have no cars." What is the possible purpose of taking a reservation if you won't actually hold a car for it? I even asked about returning to the airport the next morning to pickup a car, but he said I would just have to make a new reservation...obviously I didn't have faith in their system at that point.Reviewed 13 Jun. 2016
review fromkayak
6.8
Pros:The biggest problem was the smell of the vehicle. It seemed like someone had smoked in the car and then tried to cover it up. Car smelled like a cheap hotel room. Also, there was a strong scent of either perfume or air freshener on the seat belt which then made me smell like that the rest of the day.Reviewed 19 Mar. 2017
review fromkayak
8.0
Cons:Long time checking in compared to the competitionReviewed 25 Nov. 2016
review fromkayak
10.0
Great valuePros:It was great value for the money and the service was awesome.Reviewed 18 May 2018
review fromkayak
7.6
Extending is difficultPros:Clean car. NiceCons:1) Back up camera mount was broken. I don't use them anyway. 2) Extending the rental was so hard I had to go to the Airport and do it in person. It shouldn't be so hard to give you more business!Reviewed 14 Jan. 2017
review fromkayak
8.0
Easy&ConvenientPros:Excellent customer service.Reviewed 3 Oct. 2016
review fromkayak
10.0
Pros:Extremely pleasant gentleman working at the rental counter Easy pick up/drop off Better car than I expected to getCons:Nothing to mentionReviewed 11 Sep. 2018
review fromkayak
2.0
The WorsePros:There is nothing that I like.Cons:Everything.... bad experience. No customer service nobody caresReviewed 22 Feb. 2017
review fromkayak
7.6
Pros:The car was greatCons:The car smelled like smoke and the check engine light was onReviewed 18 Dec. 2016
review fromkayak
2.0
Two hour windowCons:I showed up after my designated pick up time only to realize that I had a two hour pick up window. Because I didn't show up within two hours of my appointment, I was stranded at the airport. I had to go with another agency which was a 50% increase in price. Not a good experience.Reviewed 6 Dec. 2015
review fromkayak
8.8
Great deal!Pros:I loved driving the Ford Taurus! It was very nice and reminded me of a luxury car with the cream leather interior. The checkout process was very easy and quick! The checkin was even faster! Plus the value was amazing through Kayak.Cons:They don't do a walkthrough with the car. My rental had a damaged console in the middle, stains on the carpet, and a burn mark. I didn't want to be held responsible so I took pictures.Reviewed 3 Jul. 2018
review fromkayak
6.0
Pros:the car was fine. not great sight lines but fine for a quick rental.Cons:pick up was extremely slow. the place was understaffed and having computer issues. the guy was having a bad day but it seemed like that was a regular occurrence. drop off was better. Watching the other companies in the rental area I will pay a little more to go with another brand in the future. they were clearly better staffed and more helpful.Reviewed 13 Nov. 2015
review fromkayak

Where can I find Payless hire cars in Louisville?

600 Terminal Drive, Payless car hires

Address

600 Terminal Drive

Hours

Monday09:00 - 23:00
Tuesday09:00 - 23:00
Wednesday09:00 - 23:00
Thursday09:00 - 23:00
Friday09:00 - 23:00
Saturday09:00 - 23:00
Sunday09:00 - 23:00

Phone

+1 502 380 2266

Good to know

Most popular location

600 Terminal Drive

Most popular car type

Intermediate

FAQs about hiring a car from Payless in Louisville