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One location in East End
4 locations in East End
Filters
Reviews
10.0 Wonderful
Nov 2023
2.0 Poor
Sept 2019
Cons:
they cancelled my rental with no warning and left me stranded. No cars available due to flooding. I understand there was flooding but that was a week prior and they didn’t tell me until the night before. I could have made alternate arrangements had I known in advance9.6 Wonderful
Sept 2019
Cons:
Hours were not correct on the website and after hours drop off was not mentioned on the website.9.6 Wonderful
July 2019
Pros:
Staff was very friendly.2.4 Poor
July 2019
Cons:
Car I booked was not in stock. They gave me a van with less than a half a tank of gas, then overcharged me for my rental after it was discussed that they were going to “cut me a deal”. Horrible experience and service.10.0 Wonderful
June 2019
Pros:
Felix was very helpful and polite. Amazing customer service!!Cons:
I can not think of anything that would make this experience better.One location in East End
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Reviews
2.0 Poor
Aug 2020
Cons:
They denied me when i show up10.0 Wonderful
June 2019
Pros:
The staff at the Webster location was will make me come back again, they were very polite and helpful. It cost less than expected and I’m really happy thanksCons:
Nothing really2.4 Poor
May 2018
Pros:
NothingCons:
Clerk was rude, i had to wait almost 2 hours, car was dirty and the clerk almost got his butt beat up2.0 Poor
Aug 2017
Cons:
They did not have a car for us, even though we have a reservation. Somehow, I guess, my overbooked, even though there were still a couple dozen cars sitting on the lot. It took us about an hour of calling around and paying Uber to drive us to another location before we were able to find a car, and instead of good customer service where they worked on helping us, it was all on us.7.6 Good
Oct 2016
Pros:
It was a very clean, affordable car. I never waited for long at the rental location. Everything was handled well and went smoothly.Cons:
I work for a large company and am under 25, and several of my coworkers are as well. It is obnoxious to pay a fee for our age when we are consistently using this service.10.0 Wonderful
Apr 2023
One location in East End
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Reviews
10.0 Wonderful
June 2019
Pros:
Great, cute and clean car, easy pick up, no heavy attempt at upselling another vehicle or insurance.Cons:
Nothing!9.6 Wonderful
Feb 2019
Pros:
friendly, fast2.0 Poor
Jan 2017
Cons:
I was told by the woman at the counter when I EXPLICITLY asked "what time must the car be returned" and she told "in before 4pm and you're good." Well this was a LIE, and when I called customer service they said I got charged for a second day at 12pm (I returned the car at 1:30). The customer service lady was extremely rude when I called and said "it's based on the rental agreement, not what the agent told you". So just beware they will lie to you about the return time to make more money, then tell you it's your fault!4.0 Mediocre
Apr 2016
Cons:
Did not have the car I reserved at the reservation time. Only car available was a "premium" car and they forced me to pay extra for a car I did not want2 locations in East End
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Reviews
4.4 Mediocre
Oct 2019
Pros:
The staff did their best to accommodate the problems we encountered. They were friendly.Cons:
I paid for a standard car rental. They put me in a newer model Kia Soul which smelled BADLY of cigarette smoke. I asked for another vehicle, and they put me in a Toyota Yaris (compact car) that had been wrecked (front end collision, numerous scratches and dents on the back bumper and side panel, and the car shimmed when driving.) The price of my rental was not adjusted for the car size downgrade. They said they only had limited car rentals at this location and this was the last car they had available. I took it because at least the Yaris did not smell.10.0 Wonderful
May 2018
Pros:
Car was clean, well maintained and waiting for me. Quick check out and on my way.9.6 Wonderful
Sept 2017
Pros:
Pick up location in the louisiana street was very good. Staff very friendly and helpful. The car was worth the price .2.0 Poor
Oct 2015
Cons:
There was NO car!!!! And car co says refund does not come from them.... There were never any cars available.One location in East End
Yes. Based on our information, DOLLAR in Second Ward is the cheapest car hire location in Houston. It is located at 17330 Palmetto Pines.
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