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3 locations in West University
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Reviews
2.0 Poor
Mar 2019
Pros:
Pick up/Drop off location was close to my home.Cons:
Notification process. Only after I arrived at the site was I informed there was no vehicle for me. I was told they didn;t have a telephone number at which to reach me. However I provided both an email and number with my online reservation.2.0 Poor
Dec 2018
Pros:
The guy who checked me back in was at least friendly.Cons:
The woman who "helped" me at pick-up was rude and condescending. I couldn't get away from her fast enough. Yet she forced me to wait almost an hour for my reserved car, which meant that I was now leaving town in the middle of rush hour traffic in the rain. (Took me 2 hours to go 20 miles, I'm not kidding) The car I was given has to be the worst vehicle I've ever had to drive. Horribly uncomfortable seats, no cruise control and I was concerned about the brakes more than once. I will never ever accept a Hyundai Accent from any rental company, and I will not return to this branch of Enterprise based on that wretched woman at the counter.10.0 Wonderful
June 2017
Pros:
The rental employee was very professional and helpful. Assisted me in checking vehicle.Cons:
That it was too far but they did have drop off location at airport.9.2 Wonderful
Apr 2017
Pros:
I did not notice that your rate had me picking up the car at an address other than the airport, especially since I had put in that I wanted to get it at the airport. So when the airport informed me of this and stated they did not have any available cars left I had to hire a Taxi for $72 to take me to the Rental agency located clear across town. Then I had to pay another $80 to be able to drop it off at the airport. So your bargain ended up not such a great bargain. You should probably make this change in address a little more obvious on your website.Cons:
They upgraded me and It was a great car.10.0 Wonderful
Mar 2017
Pros:
very fast check in to pick up and drop offCons:
he started to charge me because I only had 3/4 gas. I reminded the guy I got it with only 3/4 gas10.0 Wonderful
Dec 2016
Pros:
Free upgrade is awesome and one thing - the car wasn't clean so they offered me free gas even though it was on half. I got a free upgrade, and didn't have to return it with gas. I have rented from them before and they are always asking to make sure I am satisfied with their rentals. I say that is exceptional service!!!!2 locations in West University
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Reviews
8.0 Very Good
Sept 2023
10.0 Wonderful
Apr 2021
Pros:
Everything was very easyCons:
I was very pleased.4.0 Mediocre
Apr 2021
Pros:
Car wasn’t available at time I needed itCons:
Won’t use your service again you charged me for nothing9.6 Wonderful
July 2020
Pros:
Staff extra friendly in both places. The actual vehicle was clean and loaded with features.Cons:
So expensive to do a one-way! But I guess that’s to be expected.3.2 Poor
Nov 2019
Cons:
When I picked up the car was dirty, and the attendant did not want to note existing damage to vehicle. I’ll be renting with someone else from now on6.0 Okay
Mar 2018
Pros:
Good gas mileage, car had modern amenities.Cons:
Car was dirty. Mud was caked on various surfaces.2 locations in West University
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Reviews
4.4 Mediocre
June 2020
Pros:
Didnt wait long to pick up, considering I was the only one there, shouldn't have waited as long as I did.Cons:
Car was pretty dirty, hadn't been cleaned at all from prior rental. Didnt have time to deal with it.10.0 Wonderful
Dec 2019
Pros:
Staff at Budget was friendly and the process was quick.7.6 Good
Apr 2016
Pros:
Give me a jeep SUV!!Cons:
I bought the insurance online (Allstate), but when I get there the employee told me that I have to claim by myself if I get accident without their (budget's) one. I don't like this part.7.2 Good
Dec 2015
Pros:
It took a lot of planning and research to find the best dropoff and pickup locations for a decent price. During the Houston pickup, the person I worked with insisted that the reservation had me return it to the New Orleans airport. I tried to show him my reservation on my phone, but he wouldn't look at it. He instead just recited from his computer. He even went so far as to say the location I booked at (only days prior) had closed (not true) and that our drop-off location had reverted to the airport. He even called the number provided and said it was the airport location that picked up (it turns out it wasn't! -- at least not when the number was called again). When I was able to reference the location code and prove to him that it was a downtown location, he claimed it was a computer problem and that it changed on him while we were talking. Everything ended up OK in the sense that we had the correct pickup/dropoff and we had the correct car reserved, but a mistake on the part of the worker was followed up by indignation that he hadn't made a mistake, and then a cover-up lie and, finally, blame on the computer system. So it was quite an uncomfortable pick-up experience.10.0 Wonderful
Apr 2023
2 locations in West University
One location in West University
Yes. Based on our information, DOLLAR in Second Ward is the cheapest car hire location in Houston. It is located at 17330 Palmetto Pines.
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