Book Hertz car rentals at Newark Airport

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car was cleanwrong location

pick up the carcredit card

car availablecustomer service

rented a carfriendly staff

pick up and dropcar was dirty

location was closedgreat experience

2.0

Bait and SwitchPros:For a few brief moments, I thought that I was going to be driving a nice car.Cons:Their CSR told me that the only cars they had available were luxury cars, (which it turned out was not true), so I paid for the luxury upgrade. Then after getting in the car, the manager runs out and says the CSR was mistaken, and that I can't take a luxury car because I was going on a one-way trip. After waiting 30 minutes, they provide us with a full-size sedan. (For 3 large men and luggage). That sedan proceeds to get a flat tire, which we then have to trade in for a sub-compact. For 3 large men and luggage.Reviewed 10 Apr. 2017

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6.0

More explicit information when a car only seats 2Cons:When I arrived, I was told I booked a car that only seated 2 people. I can't imagine making that oversight when I was intentionally booking a car suitable for 4 people traveling with me. The other person in my party booked the same and had the same incident. I don't know if it was Hertz doing a bait and switch or if the process on Kayak was not transparent, but I hope there can be more clarity upfront so we don't feel foolish or taken advantage of. I've booked with Hertz many times before and this was the first time this occurred, and I wouldn't note it if it hadn't happened to both groups who made a Kayak reservation.Reviewed 4 Oct. 2016

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8.8

Pros:Obtaining vehicle at Newark NJ airport was excellent.Cons:Went to drop off vehicle hours later in Long Island ISP and signage was poor and the sign said to return key to office. What office it was a parking lot connected to a private pay parking lot. They told us to go into the terminal where it says check baggage. We did and there was the Hertz counter. Pleas improve on your signage at ISP airport indicating "Return Key at Hertz Counter Located inside Terminal Check Baggage Doors. Brian T Lewis 164345 Cottage Nook Fenton MI 48430 810-629-8456Reviewed 30 Nov. 2017

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10.0

Pros:The customer service was excellent - very friendly and helpful staffCons:NothingReviewed 30 Aug. 2017

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2.0

Simply bad miscommunication as well we bad informaCons:I waited in line at 3AM for 40 minutes, because they are short staffed. they put me over the phone with a live representative. She was not very helpful at all and asked that I have to wait 30 minutes to get my car. Meanwhile, the counter person was helpful enough, but then told me that they cannot accept debit cards!!?! Asked me to come back at 6PM to pick up the vehicle. He told me if I can't do that, go ahead and go to the next stop and get it from someone else, because no one at this terminal would take debit. Also he claimed that I can call hertz and get the pre-paid refund, which later I found out is not true. Nonetheless, after an hour30 minutes, I left with no car, no reservation, in the middle of the airport. So I walked over to Alamo, and they basically rented me the same car with the same price and took my debt.Reviewed 11 Oct. 2016

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2.8

Poor Customer ServiceCons:Picked my car up from Newark Airport. Next morning after driving to my destination noticed the hood looked like it was slightly ajar. Went to the Hertz in Vineland, NJ. Poor customer service and was told to drive the car to either Philadelphia, 2 hr drive back to Newark airport or an hour to Atlantic City. This was after the employee told me it looks as if the hood latch is broken. I do not drive a car on a normal basis as I live in the city and am not knowledgeable about cars enough to have noticed. It was also not called out by anyone once I left the airport at Newark. Ended up having to drive to Atlantic City. Even though after being on the phone with Road Side Assistance and they were told there was a car available, when arrived they said they had no cars. Ended up with a Red Accent that was dented. The lack of customer service from Hertz was surprising. Still have not received a return call from Newark Airport location.Reviewed 8 Aug. 2017

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10.0

Pros:DELIVERY TO THE DEPARTURE TERMINAL SO THAT WE DID NOT HAVE TO DEAL WITH THE EWR "SKY TRAIN" WITH OUR BAGGAGE.Cons:NOTHINGReviewed 23 Oct. 2017

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4.0

Very DisappointedPros:Drop off was quickCons:I spent more than an hour in line to pick up my car. Only a few people working, and several people in line. The following day, my tire was flat. They told me to go exchange the car after roadside assistance came to put the spare on. The nearest exchange place was an hour away, so for the sake of time, I had the tire fixed at a local tire shop and decided to suck up the cost. Unfortunately the tire went flat again the following day, so I had roadside assistance change the tire and I went to exchange the car. It was 2 1/2 hours of my time--late for a business dinner--oh well. The initial car ran hard (I was driving a compact ford) and was very uncomfortable. It only had 34k miles on it, but it ran like a much older car. The new car was much better and more comfortable. But as I was driving again (in the middle of nowhere) I found that that car's tire had a slow air leak.Reviewed 17 Dec. 2016

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10.0

Quick servicePros:Good customer service, no waiting timeCons:Lady's bathroom could be improved.Reviewed 25 Sep. 2016

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2.0

The reservation didn't work!!!!Cons:we were unable to use our reservation due to a credit card issue. HOWEVER we had called up and checked the details before and were told the wrong information and there was no way to change things!Reviewed 5 Sep. 2017

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10.0

Pros:Clean car, friendly staff.Reviewed 27 Nov. 2017

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10.0

Pros:Super speedy pick up and return- like a dream.Reviewed 7 May 2018

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• How much does it cost to hire a car from Hertz at Newark Airport?

  On average a hire car from Hertz at Newark Airport costs $80 per day.

• Where can I find Hertz hire cars at Newark Airport?

  Newark Airport Building 23 is the closest Hertz hire car location to Newark Airport. The telephone number for this location is +1 973 621 2000.

• Does Hertz offer shuttle or airport pick-up services from Newark Airport (EWR)?

  Yes