2.0
Pros:Counter representative was polite and nice.Cons:Hertz has a do not rent to list, but you don't find out you're on it until you go to rent. The incident they claim put me on the list happened over 9 years ago and I have rented from them since with no problems.Reviewed 18 Dec 2018
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10.0
Pros:They go out of their way at each step to make the entire process smooth.Reviewed 27 Oct 2018
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10.0
Pros:Great customer service and so easy to check in and check out. Car was new and clean. Great value.Reviewed 4 June 2018
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10.0
Pros:Super speedy pick up and return- like a dream.Reviewed 7 May 2018
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8.4
Great optionsPros:Great selection of vehicles. Easy drop off. Pick up using the video teller was annoying as it was technically glitchyCons:Pick up using the video teller was annoying as it was technically glitchyReviewed 30 Apr 2018
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8.4
Pros:EverythingCons:I don’t recommend to buy insurance from kayak You are in good hope that you do right thing ,but it’s better take insurance directly from rental company because in case of something they don’t recognize kayak’sReviewed 30 Apr 2018
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9.6
Good experiencePros:Helpful, kind staff. Quick pickup and return. Clean car in great condition. A lotCons:A little more direction at car return would have been good but it all worked out.Reviewed 30 Apr 2018
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10.0
No problemPros:Choice of any car in aisle...took a brand new Ford Focus (14 miles on odometer) over a Kia or Toyota Yaris. Prepaid thru Kayak dealt directly thru Hrrtz to chamge pickup date for 2 days later and got a lower rate created to my credit card.Reviewed 5 Apr 2018
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10.0
Pros:Easy pick up and drop off.Reviewed 5 Mar 2018
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8.8
Pros:Obtaining vehicle at Newark NJ airport was excellent.Cons:Went to drop off vehicle hours later in Long Island ISP and signage was poor and the sign said to return key to office. What office it was a parking lot connected to a private pay parking lot. They told us to go into the terminal where it says check baggage. We did and there was the Hertz counter. Pleas improve on your signage at ISP airport indicating "Return Key at Hertz Counter Located inside Terminal Check Baggage Doors. Brian T Lewis 164345 Cottage Nook Fenton MI 48430 810-629-8456Reviewed 30 Nov 2017
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10.0
Pros:Clean car, friendly staff.Reviewed 27 Nov 2017
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9.6
Pros:ServiceCons:Wait timeReviewed 14 Nov 2017
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