2.0
The car was fine. The pickup at Hertz Charles deGaulle Terminal 3 was terrible. Car wasn't near ready. Long, SLOW processing. I'd never rent from them again - at least not at that site.Reviewed 28 Sept 2023
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10.0
Map and photos to aid car return at DeGaulle Airport in Paris was very helpful. Could have used a similar aid to help guide getting out of the airport when I girst arrived and picked up the car.Reviewed 13 Nov 2022
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2.0
Was charged extra 70 euro in the end for no explainable reasonReviewed 24 Oct 2022
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2.0
BEWARE! We used Kayak to reserve a mini car, a SmartCar or similar. When we arrived in France, we had been assigned a mini - an ELECTRIC one. I have no issue with this in theory, but the car had only a 150 km range per charge, and charging would give us 15-20 km per hour of charging! This would never work for our purposes, and there were no charging stations at most of our hotels/gites. The staff could not seem to understand that this wouldn´t work for us, and then charged us four times the original cost to rent a diesel car, because they only had SUVs available. We had no choice, as we needed to get on the road, but when I checked my original rental paperwork, there was nothing to indicate that we would have limited mileage or an electric car. I would never book a rental car through kayak again, and I expect Hertz to compromise on the price of the car if I cannot drive it more than 150 km per day.Reviewed 12 Oct 2022
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10.0
Everything is very ok!Reviewed 28 Dec 2021
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2.0
After a long overnight flight out Car broke down within and hour in a small town in France. We waited 1 hour for a tow truck. Then we were told to wait for a replacement van. One hour later we were informed there are no replacements. No help from hertz to get back to Paris and we were left to navigate the trains on our own with luggage. We we still awaiting answer on refund. DO NOT RENT FEOM HERTZ. AWFUL CUSTOMER SERVICE.Reviewed 26 Dec 2021
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2.0
Cons:This is the worst Hertz location I have ever been to. We waited in line to speak to an agent and as soon as we got to the front the person got up and walked away. Once we finally got an agent and ordered the car it took an additional 40 min to get the car to our location as it was in another garage?Reviewed 15 June 2019
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10.0
Car in ParisPros:It was easy and most were helpful at getting us going!Cons:Not great signage to find the rental car locationReviewed 23 Aug 2018
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10.0
Pros:EverythingCons:NothingReviewed 15 Aug 2018
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6.4
Car not as advertised...Pros:Clean car and easy pick up.Cons:Kayak stated an Opal Vivaro or similar which is passenger van. Our car from Hertz was a small Ford C Max, which is in a whole different class. Taking the similar aside, Hertz stated the vehicle seated 7 plus luggage. If you consider one small handbag luggage, then sure it fits luggage. Slightly dissppaointed and had to re arrange travels due to the other than “similar” Car.Reviewed 21 June 2018
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2.0
Cons:We got in late on flight, they gave our car away. Made us pay for days not used and charged for an upgrade we didn't want. Never again.Reviewed 1 Feb 2018
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4.8
Very poor service upon pickup and dropoff.Pros:The car only.Cons:Very bad service.Reviewed 28 May 2017
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