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No guarantee for flight due to inclimiment weather

Food

cabin space

Very easy flight and check in. I had no luggage so that made it even easier.

Food was okay but nice to have a small snack in between the 2 meals; felt a bit hungry from Washington Dulles flight to Beijing.

The problem is the time Air China to make the connection flight. It only allows one and half hour from the flight from Hong Kong to Beijing and the latter to Washington Dulles. When the plane touched down in Beijing, it took over half an hour just to taxi to the gate. I have to run literally from the gate to the immigration and to TSA. I had also cut the line to get to the front so I don't missed the connecting flight. There were people screamed and yelled about our action (I Have 2 other couples under the same situation and don't want to miss their flight). But I finally made the security understand that we were told by Air China (with the red Air China round sticker) that we should cut the line to get to our plane. This is second time happened to me and Air China won't wait to close its gate when departure time arrives. I am not sure what will happen if I miss the connection. I stranded one night in Beijing with Continental couple years ago because of typhoon and was told the airline is not required to do anything for you because of weather related. But the connection issue needs to be addressed as I am sure some of my fellow passengers had missed their connecting flight yesterday. For now, I will stay away from Beijing connection ( ie no more Air China) until the latter makes some realistic adjustment to its connecting schedule. This is not difficult but they need to be aware and lessen stress to its customers. Beijing airport authority needs better facility with properly trained personnel to facilitate the transfer process. I had used Tokyo and Seoul with so much ease. Beijing needs to get up

Amazing flight

They never pick up the phone when you call them at their offices.

Food is bad.. mostly for Chinese people

Service and good

Crew, Crew, Crew are very hospitable and nice

Delay 45 mnts in boarding & take off from Guangzhou

Very comfortable flight. Crew was more engaged.

Nothing!

Everything was bullshit!

Overall very good The flight attendants were exceptionally professional. It went way beyond taken care of customers.

Other customers on the flight were extremely rude, spread the dirty things all over the airplane! Need moreupdated movie selections.

The flight attendants.

There was a medical emergency on board, so bathrooms did not get the necessary attention. Had to ask for toilet paper for two different bathrooms. Transferring to this flight as a NIGHTMARE. The boarding gate was a long way from the arrival gate. Went through an endless maze. Went through two security check points. At both check points I was sent for pat down. At the first there were five other women who were waiting for pat down. All white women. Discrimination???? At the second security, I had not even passed through the detector and the officer was waving me to get a pat down. At that point I started laughing. Next automated preclearance for immigration, then had to wait in line to talk to immigration officer. It is a miracle that I made it to the flight on time. Passport and boarding pass checked minimum of 6 times in this process. On arrival in Los Angeles, there was a bus ride to the terminal for luggage pick up. My husband was at the terminal I normally come to, I had no way to contact him (Indian sim), no change for pay phone. A fellow passenger was merciful and let me use her phone send husband messages and eventually we met up. I would not use Eithad for India to USA for this reason only. The security and immigration preclearance sucks.

Flight attendants were super ultra professional.

Flight attendants were super ultra professional.

Loved everything about this flight great complimentary food options

Entertaiment

The crew could be quite curt at times

Seats were somewhat spacious.

This flight was also delayed twice. Once because the pilot was sick and again for weather. We sat on the tarmac for an hour. No food or drinks were served.

Great cabin crew

20 minutes "to reposition the gate to make it safer for exitong the airplane" - sounds like nonsense to me. No meal - and that really is nonsense.

Smooth flight.

Food wasn't very good.

Food was good. Crew were nice, and there were nice selection of movies.

Everything was good

Great smooth flight

The food

I could not book my seat ahead of time on the Korean air website

Middle seat stinks for a 15 hour flight

Food staff and entertainment are generally top notch

Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel.

Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket.

best airline ever

Direct connection

Meal is horrible

Very friendly service efficient and helpful ready to satisfy unwarranted requests

The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers .

They lost my bag and refused to deliver it to my house once it was found. It is still at the airport

We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful.

It got very cold and I was freezing

We had to pay $200 for luggage for over 23kg but under 32kg, usually other airlines let us travel with sports gear for free under 32kg.

Crew is always lovely

The delay and then needing to fly low and take longer to reach destination But I’m saying that I understand it was unavoidable and necessary Just an inconvenience

Fast check in, friendly staff

Food ok

Old plane, entertainment system didn't worked half of flight, gate in BKK at end of airport (long walk)

Airlines service and cabin crew services.

The gate was the furthest one and boarding was delayed more than 30 minutes

Showing the Thai ways.

Maybe it’s time to change the seats. No USB charging ports but there’s power outlet.

Aircrafts ...which are big

Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service.

Good food and good hospitality

I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again.

decent leg room. the staff was accommodating

the brea was har. some of the food was overheated thus making it hard to eat

Excellent service. Comfortable seats.

Nothing comes to mind

Very old plane, entertainment pathetic. Seats bad Time to retire plane..

I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable.

We love the space in the seats on the new Airbus 380. It is so spacious, and the seats are very comfortable. The movie selection was pretty good.

if I remember correctly the screen size was a little small for a new plane. Also I asked for two alcohol drinks, but was told only one may be served. I only asked so I wouldn't have to get up during my movie, and on Air New Zealand, they freely offer more than one drink. Also, if I remember correctly the arm rests did not raise all the way. We had all three seats to ourselves, and it would have been nice to lift the armrests all the way up so we could stretch out properly.

Food was okay but nice to have a small snack in between the 2 meals; felt a bit hungry from Washington Dulles flight to Beijing.

The problem is the time Air China to make the connection flight. It only allows one and half hour from the flight from Hong Kong to Beijing and the latter to Washington Dulles. When the plane touched down in Beijing, it took over half an hour just to taxi to the gate. I have to run literally from the gate to the immigration and to TSA. I had also cut the line to get to the front so I don't missed the connecting flight. There were people screamed and yelled about our action (I Have 2 other couples under the same situation and don't want to miss their flight). But I finally made the security understand that we were told by Air China (with the red Air China round sticker) that we should cut the line to get to our plane. This is second time happened to me and Air China won't wait to close its gate when departure time arrives. I am not sure what will happen if I miss the connection. I stranded one night in Beijing with Continental couple years ago because of typhoon and was told the airline is not required to do anything for you because of weather related. But the connection issue needs to be addressed as I am sure some of my fellow passengers had missed their connecting flight yesterday. For now, I will stay away from Beijing connection ( ie no more Air China) until the latter makes some realistic adjustment to its connecting schedule. This is not difficult but they need to be aware and lessen stress to its customers. Beijing airport authority needs better facility with properly trained personnel to facilitate the transfer process. I had used Tokyo and Seoul with so much ease. Beijing needs to get up

The premium economy was a bit better, but still on a service level was very poor hospitality.

The online service was not user friendly and slow. Our upgrade was said at departure it would be for the full flight and was Not. The staff would not speak English and refused to serve any drinks or snacks as I thought it would be normal. Our luggage was lost and did not arrive at our final destination til 2 days later. On the flight home we were told to wait till our transfer to upgrade and that was denied and said we needed to do it prior. I am beyond disappointed and will never fly with Air China again and the only recourse that was given was from the nice people in Japan that explained this happens all the time and provided a voucher for less than 100 US dollars. I will advise anyone in the future not to fly this airline and I would like this to be investigated.

Flights ran on time. Fares were very low.

Service was minimal. No way to get help at the gate. Minimal service on board. Beverage service twice on a 13 hour flight. No snacks. Terrible food. Limited choices on entertainment system.

Easy no problems good staff

Check in was ok at Delhi airport but the person on desk was new for his job as I could experienced.

Wheel chair was requested at Shanghai Pudong Airport but it was not provided even after at gate .They sa8d its not available. i had to walk down. I had to remind them for Asian vegetarian meal. Zip lock tag strip was not placed on my suit case .

Very comfortable flight. Crew was more engaged.

On time departure and early arrival

Amazing flight

They never pick up the phone when you call them at their offices.

Easy no problems good staff

The premium economy was a bit better, but still on a service level was very poor hospitality.

The online service was not user friendly and slow. Our upgrade was said at departure it would be for the full flight and was Not. The staff would not speak English and refused to serve any drinks or snacks as I thought it would be normal. Our luggage was lost and did not arrive at our final destination til 2 days later. On the flight home we were told to wait till our transfer to upgrade and that was denied and said we needed to do it prior. I am beyond disappointed and will never fly with Air China again and the only recourse that was given was from the nice people in Japan that explained this happens all the time and provided a voucher for less than 100 US dollars. I will advise anyone in the future not to fly this airline and I would like this to be investigated.

Flights ran on time. Fares were very low.

Service was minimal. No way to get help at the gate. Minimal service on board. Beverage service twice on a 13 hour flight. No snacks. Terrible food. Limited choices on entertainment system.

No updates on reason for 2hr delay of flight.

Ok better than before

Ok

Very comfortable flight. Crew was more engaged.

The seats were very old. The fabric was hangin off of them.

Food

cabin space

Once aboard it was fine

I was delayed by a connecting flight and there was no way to pre-check, notify the airline or get ahold of anyone to let this be known in advance. I tried customer service for airline, for travel agent etc. no way to get ahold of anyone. Thought I was there at the time of boarding, they would not let me board, because I was not within their 1 hour check in time so I missed the flight. Since connections to Korea are only once per day, I was delayed a full 24 hours and endured several more hardships that could have been easily avoided with some good customer service. Also, it was stifling hot inside the aircraft and the crew could not seem to help cool it off despite twice asking them to get me some air-flow.

The lovely crew.

Transferring at Chengdu airport is not a good experience.

They gave us our travel documents during boarding so we had no surprises.

No entertainment

Nothing!

Everything was bullshit!

The flight attendants.

There was a medical emergency on board, so bathrooms did not get the necessary attention. Had to ask for toilet paper for two different bathrooms. Transferring to this flight as a NIGHTMARE. The boarding gate was a long way from the arrival gate. Went through an endless maze. Went through two security check points. At both check points I was sent for pat down. At the first there were five other women who were waiting for pat down. All white women. Discrimination???? At the second security, I had not even passed through the detector and the officer was waving me to get a pat down. At that point I started laughing. Next automated preclearance for immigration, then had to wait in line to talk to immigration officer. It is a miracle that I made it to the flight on time. Passport and boarding pass checked minimum of 6 times in this process. On arrival in Los Angeles, there was a bus ride to the terminal for luggage pick up. My husband was at the terminal I normally come to, I had no way to contact him (Indian sim), no change for pay phone. A fellow passenger was merciful and let me use her phone send husband messages and eventually we met up. I would not use Eithad for India to USA for this reason only. The security and immigration preclearance sucks.

Flight attendants were super ultra professional.

Flight attendants were super ultra professional.

Charging for devices at the seat, not too cramped.

Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight.