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Not much...

Cabin temperature They did not allow me to move to an empty sest that would have been more comfortable for me (same ticket class) No tv on the seats

There was no noisy advertisements. Because I am very tall I got an end-row seat without additional costs.

Excellent cabin crew and attentive service.

Check in for business class was chaotic at Bangkok and took a very long time.

The hard product itself, the Dreamliner and 777-300ER were brand new with fully flat beds in business class.

EVERYTHING ELSE. They ran out of food 1 hour into a 16.5 hour flight, despite the business cabin being 3/4th empty. No menu either. The food they did have was completely inedible. I ordered the fish and was served a giant rock hard hunk of pork which the knife could not penetrate. Totally disgusting. Because of this I brought my own food for the return journey. But perhaps because of the language barrier they just threw it away instead of putting it in the fridge! No one spoke a word of English. Woke up after sleeping and the entire business cabin was full of sleeping economy passengers whom had obviously bribed the crew. The one business class toilet was occupied the entire flight by crew taking stinky dumps, filthiest airplane bathroom I have ever seen. I complained to China Southern and all they offered me was 500 miles (!!) and a plastic model of a plane, but I could only get the plane if I lived in mainland China, which I obviously don't. Other airlines (British Airways, American Airlines) have offered 25,000 miles just for the IFE screen not working, much less starving your passengers! Transferring in Guangzhou was a nightmare and the lounge was appalling. DO NOT BE FOOLED BY CHINA SOUTHERN'S LOW LOW PRICES, it's just not worth it.

Great value plus layover hotel bonus

It was all good

Friendly service and food pretty good. Great price for value.

Seating was changed even though i prebooked.

Food quality

Overall experience was good

Service is not good

The food served was nice.

The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!

Excellent Service

As Platinum Member of QR Privilege Club I booked on the Qatar Airways website a Qatar Airways flight and got confirmed a Qatar Airways flight number. What else than as cheating the customer, the refusing of an upgrade with the excuse that this flight is an Cathay Pacific flight, can be understood. Very much disappointing.

There were only 2 check-in desks, despite checking in online, I still queued for an hour.

Hardly anything

No personal entertainment screens in economy, bad legroom, couldn't check in online, bad food, crew was rude and unattentive

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

We got denied access to the plane because the gate agent did not know how to process our US visa. She lost 30 minutes, and they then closed the flight. We were stuck with our 3-month old baby. To deny their responsibility, they claimed we had arrived late at check in. After intense negotiations, it took them 5 hours to rebook us on a different flight. A SHAME!!!

To hot

They had a massive storm in Sydney that delayed the departure of the plane from there but originally it was only going to be 15 mins then it was half hour then after two hours the plane had arrived and we went through to boarding lounge for about ten minutes only for them to say the flight was cancelled due to them running out of workers hours. Then they said they we all had to go find our own accommodation and they accept no responsibility as it was due to the weather. To top it all off they told us to be back by 7 only to find out they had already delayed that flight and didn't even tell anyone so we were all lined up and nobody knew what was going on

The time it took to get to Brisbane

My bags were tampered with in some way

Getting off the plane

Arrogance of crew, I guess it's what's expected and the norm nowadays

I have flown LHR - DUB a couple of times in the last month with BA and a couple more times in the last year from LHR-DUB and not once has the flight left LHR on time and landed in DUB on time. I find this very frustrating, they appear to always be delayed by 1hr + which make it very challenging to make onward travel plans and has resulted in overnight stays at my own expense.

Flat bed Good blanket & pillow Most of the food was tasty Attentive staff

The excessive number of announcements Lack of priority boarding/deplaning Inflight bar was not stocked up Lack of coordination between food and drink service

Food was terrible

The food were very nice. The flight attendance were very friendly and helpful. I enjoyed the whole flight.

The restroom was dirty and smelly.

In fact I shall use the same route this coming August 28-Sep 2, 2016.

Space amazingly good

plane too old!

The service of the people

They didnt gave a menu to choose the food

screen contents very good

seat is smaller than other flight

Indian music in Audio section and Bollywood movies

Timely departure

Connection at Beijijng airport is complicated as transit passenger can not have tel in china to have internet password.

First flight was delayed so I missed the second one. Staff there didn't even know that the plane is gone and i was told to run all the way to catch nothing.

Food is terrible

the flight was delayed for more than an hour

Staff was accommodating and friendly.

Aircraft condition, smelly.

Delay weather, not their fault

Fast Chaco in and nice crew

The food was not great and no vegetarian options

Again, my special meal request wasn't found and I ended up eating nothing

timely departure

Connection at airpot is complicated as transit passenger can not have tel in china to have internet password.

The hard product itself, the Dreamliner and 777-300ER were brand new with fully flat beds in business class.

EVERYTHING ELSE. They ran out of food 1 hour into a 16.5 hour flight, despite the business cabin being 3/4th empty. No menu either. The food they did have was completely inedible. I ordered the fish and was served a giant rock hard hunk of pork which the knife could not penetrate. Totally disgusting. Because of this I brought my own food for the return journey. But perhaps because of the language barrier they just threw it away instead of putting it in the fridge! No one spoke a word of English. Woke up after sleeping and the entire business cabin was full of sleeping economy passengers whom had obviously bribed the crew. The one business class toilet was occupied the entire flight by crew taking stinky dumps, filthiest airplane bathroom I have ever seen. I complained to China Southern and all they offered me was 500 miles (!!) and a plastic model of a plane, but I could only get the plane if I lived in mainland China, which I obviously don't. Other airlines (British Airways, American Airlines) have offered 25,000 miles just for the IFE screen not working, much less starving your passengers! Transferring in Guangzhou was a nightmare and the lounge was appalling. DO NOT BE FOOLED BY CHINA SOUTHERN'S LOW LOW PRICES, it's just not worth it.