Flights to Paris

Pros: Economy seats were EXTREMELY uncomfortable, a mannequin would complain and to add insult to injury , the obvious placements of overly extravagant “first class” seats vs regular economy seats , were very off putting. People are sitting on cardboard for hours on end , add some comfort to your seats!

Cons: More humanly comfortable seats , I understand you get what you pay for, but having to be deliberately uncomfortable for 13 hours straight is extremely unfair.

Cons: Airline on strike so no flight.

Pros: Comfortable and excellent hospitality.

Cons: None.

Cons: The airline went on strike and I have to go through the process of disputing the charges since I had no airplane to board. Really caused a problem since it was a international trip.

Cons: They need to do better on food

Pros: The crew was friendly and courteous.

Cons: Make seats more comfortable and food more tasty

Cons: All the food is halal.

Cons: The vegetarian meal selected came in as vegan meal. This happened for both onward and return journey. The regular meal provided to passengers were better than the vegetarian meal selected

Cons: The crew should be friendlier while they deliver their service.

Pros: BC middles seats are good for couples and one of the better laid out BC’s. Service was good but maybe not as JAL, ANA, or SQ.

Cons: The console storage/center tables was splattered with coke or coffee and was not properly wiped down during cleaning.

Pros: No

Cons: Food and Crew

Pros: Entertainment option

Cons: 4hr to repair a tire, and crew rest limitation made extra stop at Taipei

Pros: Boarding process was all over the place. No one listened to the instructions the crew gave them. No special meal as requested as a friend of mine is vegan and allergic to several items so luckily she brought her own food on board. Crew was ok, nothing special.

Cons: The in flight movies/tv was not working. The customs situation is crazy. I appreciate the thoroughness but at points it was overboard. Constant scanning of ticket from the security "TSA" to just scanning your bags 2 feet later.

Pros: Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices.

Pros: Everything was good, excellent. No complaint at all!

Cons: Perfect no further better service, I suppose.

Pros: Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush.

Cons: I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though.

Cons: No additional comment

Pros: Good service

Pros: The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me.

Cons: I was running late, and lady that checked me in was accommodating but a little bit standoffish.

Cons: Poor service Not adhering to time Very bad air conditioning

Cons: Space of between the seat roll is quite small.

Pros: Very good value for money.

Cons: If you sit near the back, the choice of main dishes may be limited as they may run out. Not sure how this can be addressed well. But the food was quite good.

Pros: Crew good and friendly

Cons: Very old fleet from Muscat to Kuala Lumpur. The entertainment very limited compared to Emirate Airlines

Pros: Amazing crew, food, and experience.

Cons: NA

Pros: Crew great seat not so much and entertainment center buggered up

Cons: Internet service was terribly spotty, but then again you're flying over vast amounts of ocean. Other than that, comfy and reliable flight that I could actually sleep on.

Pros: I called several days in advance to request a gluten free meal, they said they processed the request, but there was not a gluten free meal for me on board. When the crew found out the problem they rummaged in the gallery and came up with a couple snack bars without gluten for me. They were awesome.

Cons: Requesting a special meal in the time frame required and then it not being on board was really heard with Celiac's.

Pros: The cost was very good

Cons: Transfer in Nanjing to Bangkok. Delayed was not good but worse was that we arrived so early we couldn't check in for an hour and couldn't go to business class lounge. Also no transfer hallway. Had to clear immigration just to get on next flight.

Pros: Crew is great in every way.

Cons: Seats are way too small.

Cons: I’ve flown over a million miles over 45 years and I’ve never had a bag lost. China eastern lost not one but both my bags. Four other Americans also lost bags, and I think we were the only Americans onboard.

Pros: The seating for the short haul flight was far better than the long haul flight, the planes should have been switched as the short haul plane was more suited to long haul and vice versa

Cons: There was limited food available which meant there was no selection available just what was left, not acceptable

Pros: Crew was very helpful and kind.

Cons: Improve entertainment.. more shows with subtitles .

Pros: The seat was average for the 4 hour flight. The long trip from LAX to Seoul was much more comfortable . Seats were wider and more comfortable . Food was better also !

Cons: The entertainment selection was dated.

Pros: Convenient, nice seating.

Cons: I'm vegetarian and they didn't have an option at all. I ended up with pretzels for my lunch.

Cons: Long wait at ticket counter before allowed to check-in, should allow check-in more than 2 hours before flight time. Also, boarding was late.

Pros: the crew

Pros: The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK.

Cons: The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind.

Pros: Very kind staff on the flight, I was very happy with the flight. Lots of new movies to watch, which is nice since I’m never able to sleep.

Cons: The lady sitting behind me putting her feet on me... not a fan.

Pros: Yes

Cons: More movies.

Pros: .

Cons: .

Cons: They didn’t have tv music videos like air canada

Pros: The crew was pretty great, and Were very attentive, and gave out lots of beverages to keep us hydrated.

Cons: It wasn’t the easiest flight, because there were a lot of crying children, and we waited on the tarmac for two hours due to electrical problems. The plane seemed somewhat old and kind of falling apart. Not very reassuring. .

Pros: Nice crew and they spoke English.

Pros: Excellent crew, kind, helpful and smiling Nice food Good plane

Cons: Limited movie selection, considering this long flight

Pros: 第一次乘坐海南航空公司的班机，从美国回北京。感觉是服务好， 周全， 空姐态度好。

Pros: Crew is nice!

Cons: The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route.

Pros: The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time.

Cons: Food could be better.

Pros: I liked nothing crew rude and racist they hate white people all the Chinese people where able to lay down and sleep me being white and American they gave me a eilee Seat with someone sitting next to me so I never was able to sleep all other passengers had no one sitting next to them and where able

Cons: The airlines charged me twice 320 for my 2 surfboards for total of 640.00 which is wrong the crew rude they broke my suitcase handles tore apart my surfboard bag over charged my sports bag will never fly this airline Shanghai should b called shanghell the Chinese people in airport r rude and mean

Pros: Very comfortable seat. Excellent service.

Cons: Food

Pros: Ok

Cons: Wirst service and ever haf.never will fly chunies airlines

Pros: nothing

Cons: everything

Pros: The crew was great. They were very quick to respond to any requests and were very accommodating.

Pros: Very disappointed in the service provided

Cons: Contact the customer for flight changes instead of doing it automatically for the customer. I woke up to text messages letting me know my flight was changed from 0635 to 2135. I had major plans for the next few days and couldn’t afford to take that risk.

Pros: BC middles seats are good for couples and one of the better laid out BC’s. Service was good but maybe not as JAL, ANA, or SQ.

Cons: The console storage/center tables was splattered with coke or coffee and was not properly wiped down during cleaning.

Pros: Very kind staff on the flight, I was very happy with the flight. Lots of new movies to watch, which is nice since I’m never able to sleep.

Cons: The lady sitting behind me putting her feet on me... not a fan.

Pros: New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff.

Cons: Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine.

Cons: Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare.

Pros: Ease of boarding.

Cons: Delayed an hour without a notification of how long.