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Food & entertainment

Babies crying the entire trip. There should be a special place for families with three young children under the age of 4.

Not enough food

The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation.

Very bad flight..Mechanical problem missed connection..it took 3 days to reach to destinations. No service at all.

Nothing

Horrific customer service

When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias

the flight staff and comfort was excellent.

You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing.

Good customer service and on time flights

Maybe more food options

service was great

Plane is a bit old

The crew was very attentive and nice

The seats are very close together. It's hard to get comfortable

Great service

plane a little old

Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat

The food was a bit salty this time.

The Plane was good but not updated with new data

Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean

Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!

Great food etc

Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!

Nothing!

On time

The air was not pure it circulated and I got sick next time make sure the ac is working properly and there was no choice for food selection it the same during the entirety flight the flight attendants did not understand English I have to point or using signs language

Being stuck on the runway for more than 7 hrs with "mechanical problems" was to much!! Than getting off & told to wait from 8pm till 3am for next flight had to sleep on the airport floor!! Was told we couldn't leave because no one to check us in at 3am! I'm only 10min away from airport!! Then when I finally got to Manila they left my bags in Korea! I had to wait till midnight before I could get my bags!! So i couldn't get a flight to a smaller island I was heading to! To meet friends they totally screwed my vacation!!

My seat reclined more than usual

Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it

The flight attenants beautifull

English subtitles for movie collections

The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia.

Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok.

I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time.

Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail.

Very comfortable great personal service. Smooth flight,on schedule.

flat beds, extensive menu and great service

Good customer service and on time flights

Maybe more food options

Excellent - Arrived half hour ahead.

* We were not able to check-in and change the seat on line in advance.

Good space, good food, good entertainment!

Nothing

Horrific customer service

flat beds, extensive menu and great service

When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias

the flight staff and comfort was excellent.

You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing.

The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo

They broke my luggage, and refuse to pay.

Bad service..missed connection..Missed our connection..

Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!

People in China.

The crew was very attentive and nice

The seats are very close together. It's hard to get comfortable

Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat

The food was a bit salty this time.

Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'

Food was average

The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible).

Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures.

Good, attentive service by the crew.

Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!

Nothing!

The Plane was good but not updated with new data

Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean

Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!

When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias

Good customer service and on time flights

Maybe more food options

Good space, good food, good entertainment!

The crew was very nice.

This is a pretty no frills experience. Fine for a couple of hours but not great for a 22 hour flight

Overall smooth flight and pleasant staff

Seats weren't totally clean

Very unorganized boarding process.

The layover in Souel Korea was excellent. The Asiana wing has so much to offer the traveler. The shower was an awesome touch.

The size of the seats. Not much room for someone 6'2 225lbs

They left my bags in Korea I had no change of clothes!! Arrived in the morning I was told my bags would show up later on at midnight!! So I missed my flight to an other island totally screwed my vacation!!!

The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation.

The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo

Almost everything.

It was delayed twice.

Not enough food

I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!

Over all great

Nothing

Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!

Nothing!

i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly.

the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!

service was great

Plane is a bit old

Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting.

Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine.

the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory.

Food served inflight was excellent, new airplane, and comfortable legroom

Good space, good food, good entertainment!

Nothing

Horrific customer service

flat beds, extensive menu and great service

Plane was loaded quickly, and efficiently..pulled away from gate a little ahead of schedule. Friendly crew.

Food just Ok...bread rolls always served at the end of the meal,instead of with the meal.