Book Hertz hire cars in San Juan

San Juan, Puerto Rico
4 Feb — 11 Feb
Same drop-off
San Juan, Puerto Rico
Fri 4/2
Noon
Fri 11/2
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in San Juan

Overall rating7.5 GoodBased on 88 reviews
Cleanliness
7.7
Comfort
7.7
Overall
7.4
Pick-up/Drop-off
7.2
Value for money
7.5

Recent reviews

Traveller rating
24
11
8
9
0
Find reviews that mention:
2.0
They didn't have any carsPros:The representative was really apologetic and when I called kayak/hertz for a refund the processed it quickly.Cons:When I arrived at the airport, Hertz had no cars. I was told that I could get on a waiting list but that they wouldn't know when the cars would be returned. I rushed to another provider and found that they had an ongoing deal for situations like this so I was able to obtain a record from Hertz and rent from Thrifty at the same price. Needless to say, it was unexpected considering I had reserved a car and already paid for my reservation. And of course after traveling all day it was quite stressful, but I acted fast and was able to secure a car.Reviewed 27 Jan. 2018
review fromkayak
10.0
Best avenue for renting a carPros:Before renting a car to San Juan, I tried several car rental places online and was shocked to see how much the cost was for a weeks rental at the airlines. Kayak helped me save $$$. I was able to rent a car at half the cost with no hidden fees. Never rent a car from the airline. Also, you can return the car to the airlines for a nominal fee of about $5.00 even if you rent from outside the facility. We rented from Hertz , and picked it up at the Marriott hotel and dropped it off at the airline. Wonderful experience. Thanks Kayak!Reviewed 24 Apr. 2017
review fromkayak
6.0
Great car, atrocious, useless, rude, scaremongering staffPros:Supplied with an awesome Jeep Renegade, in good condition. Fuel was super cheap, rental was very reasonable too, without all the (luckily optional) add ons that cost more than renting the car! Pretty clean too, and we got to collect our car 30 mins early.Cons:Horrible woman at check in /pick up. She started off nice but then when she realised we weren't going to pay $500 for 4 different types of insurance to cover the car, she went completely psycho on us, screaming, "my car is worth $25,000, who's going to cover the cost if it gets stolen?!" freaking us out and trying to scare us into spending x4 of what we paid to rent the car. She then tried to sell us fuel and additional driver charges, again as expensive as renting the car. No thanks lady! We took our chances and surprise surprise, we were fine! She made life so difficult and was unhelpful, mean and succeeded in worrying us about the crime levels in PR. When checking the car, we had to tell another employee to mark the obvious damaged underbelly of the Jeep which was hanging down almost touching the road. Finally, when refueling before returning the car, the fuel cap didn't open. We tried for 10 mins, watching you tube videos, checking the car manual and still couldn't get it open. Tried calling Hertz San Juan Airport and surprise surprise no one answered on 3 different extension lines, what if there was an emergency?! Useless. It was a Monday afternoon, 3pm. No excuse. We eventually pried the cap open with a credit card. Terrible.Reviewed 3 Feb. 2018
review fromkayak
4.8
Horrible pick upPros:Having a car.Cons:When I went to pick up the car, the Hertz agent told me there were no cars available for pick up and that there would be no cars available anytime soon, despite the fact that i had made a booking over 2 months prior. I had to return to the office every 30 mins for 3 hours to check availability because I had planned my trip around having a car. It wasn’t until 3 pm that a car finally became available. Not only did this waste multiple hours off of the first day of my trip, it was also extremely stressful to think that I may have had to forgo a number of bookings and plans that required me to have a car, so overall not a pleasant experience at all.Reviewed 1 Jan. 2019
review fromkayak
2.4
Pros:gas mileageCons:I reserved a full size car (fusion or sonata) and ended up with chevy Malibu--very difficult for parents to get in and out of car. I had to wait over an hour to get my rental which I reserved well in advance. I then was directed to a parking lot where the hertz representative had no idea what or where my car was. Finally, they brought my car around and it was disgusting. The outside had so many dents and scraps I was afraid to drive it off the lot. Then the inside was equally as bad--smell, stained interior etc. This is the first time using Hertz and I will NOT use or advise any one to rent with Hertz. The previous three years I used enterprise at this location with MUCH better results.Reviewed 22 Nov. 2016
review fromkayak
10.0
Pros:They were very friendly and even came out to where we were staying to replace a key for us that was not working. Very convenient to pick and drop off the vehicle right at the airport.Cons:n/aReviewed 13 Dec. 2019
review fromkayak
4.0
Horrible HorriblePros:The car was spaciousCons:Car smelled like smokeReviewed 1 Mar. 2017
review fromkayak
3.6
Cons:The car broke down and we lost one vacation day waiting for tow truck and new car. Plus the car was extremely basic for the price.Reviewed 3 Jan. 2020
review fromkayak
6.8
Hertz Car Rental in San Juan, PRPros:I rented a car at the SJU airport. The car was clean and reliable. The pre-rental inspection went smoothly so that I didn't get charged for scratches that previous renters made on the car.Cons:There is no pickup service with the car rental. I had to take 2 taxis in order to rent the car, one for pickup, one for dropoff, which almost doubled my actual rental cost. Additionally, you should know that you can't rent at SIG, a private airport, if you're already in San Juan, which Kayak was misleading about. Neither Hertz nor Kayak was clear about this until I called Hertz and they canceled my original reservation.Reviewed 3 Sep. 2016
review fromkayak
6.0
Car was not ready for us, had to choose anotherCons:Rental location was difficult to find and once we got there, they did not have the car (a mid-size) for us and we had to change to an economy (smaller size) car. Also, they do not allow spouse's tor drive for free as do some other (Avis) rental agencies.Reviewed 8 Aug. 2016
review fromkayak
10.0
Exelent servicePros:Customer service and vehicle was in very good co dition and economic on fuelReviewed 16 Jul. 2018
review fromkayak
4.4
Long wait for pick up and claims damagePros:Staff nice, car cleanCons:Wait was about 45min, lost keys but they made us wait for a tow truck who didn't speak English, no reason for us to be there and we were trying to catch our flight, then they claimed damage when there wasn't. Drive car from 1 day. Instead of bringing spate keys they towed it. Really?Reviewed 29 Jan. 2017
review fromkayak

Where can I find Hertz hire cars in San Juan?

100 Calle Brumbaugh, Hertz car hires

Address

100 Calle Brumbaugh

Hours

Monday08:00 - 14:00
Tuesday08:00 - 14:00
Wednesday08:00 - 14:00
Thursday08:00 - 14:00
Friday08:00 - 14:00
Saturday08:00 - 14:00
Sunday08:00 - 14:00

Phone

+1 787 721 5127

Address

Luis Munoz Marin Airport

Hours

Monday06:30 - 22:30
Tuesday06:30 - 22:30
Wednesday06:30 - 22:30
Thursday06:30 - 22:30
Friday06:30 - 22:30
Saturday06:30 - 22:30
Sunday06:30 - 22:30

Phone

+1 787 791 0840

Address

Hotel Mariot, 1309 Ashford Ave

Hours

Monday08:30 - 13:00
Tuesday08:30 - 13:00
Wednesday08:30 - 13:00
Thursday08:30 - 13:00
Friday08:30 - 13:00
Saturday08:30 - 13:00
Sunday08:30 - 13:00

Phone

+1 787 722 7000

Good to know

Most popular location

Luis Munoz Marin Airport

Most popular car type

Intermediate

FAQs about hiring a car from Hertz in San Juan