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4 locations in Lake Saint Catherine
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Reviews
2.0 Poor
Feb 2021
Cons:
I prepaid for a car . When I went to pick the car up , hertz said they didn’t have cars available.2.0 Poor
Sept 2020
Pros:
Horrible experienceCons:
We booked a car 1 week prior to travel. Arrived at the airport of our destination and called the rental car company in which they told us they were closed and had no more cars. Our pickup time was for 4 pm and apparently they close at 4 pm. Why would they allow us to book this? And Why weren’t we notified in advance there were no cars?2.0 Poor
Jan 2020
Pros:
Nothing, we never got a car.Cons:
It would have been better if they would have contacted me and let me know they ran out of cars instead of making me drive 45mins to be told that they failed to call me to let me know. Very unprofessional!!2.0 Poor
Aug 2019
Pros:
No car when I went to pick it up. Would not honor price on a one level upgrade. Did not offer a cheaper price on a downgrade. No apology just too badCons:
Honor their commitment.2.0 Poor
May 2019
Cons:
No cars were available whatsoever even though I had a reservation.10.0 Wonderful
Jan 2019
Pros:
Friendly staff and great ratesCons:
Make sure when you book exactly where the Hertz location is3 locations in Lake Saint Catherine
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10.0 Wonderful
Apr 2020
Pros:
Easy pickup and drop-off9.6 Wonderful
Aug 2019
Pros:
Friendly staff, easy and convenient drop off and pick up.6.4 Okay
June 2017
Cons:
Our car was at a satellite location 10 miles away and a $57 cab ride!7.6 Good
Mar 2017
Pros:
Price went up with airport drop off4.8 Mediocre
Nov 2016
Pros:
The fact that the supervisor at the new Orleans east location was able to accommodate us for our reservations with the chalmette location.Cons:
The fact that we called to get directions to the store and was told they had no vehicle for us to pick up for our time set 3 weeks prior. They called the day before to verify our reservations and still didn't have the common courtesy to pick up from the other location for us to have a vehicle. To me that is poor management and laziness.One location in Lake Saint Catherine
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4.0 Mediocre
Jan 2020
Pros:
The customer service during pickup and drop off was excellent.Cons:
The car’s exterior was damaged, cruise control didn’t work, and the AUX plug didn’t work. Once the car was returned, they charged me an additional $100. When I called customer service, they couldn’t justify the additional charge and provided a refund. It seemed deceptive.10.0 Wonderful
Mar 2017
Pros:
Good prices, and picking the car up was a breeze and only took a few minutes.5.6 Fair
Feb 2017
Pros:
Dropping off, the clerk was much nicer. The car was clean.Cons:
The clerk at pick-up was rude and Did not explain to me what I needed to sign. He asked me questions irrelevant to my renting a car. I felt interrogated. I had trouble starting the car and his help was dismal at best. I paid for an intermediate size car and was given a compact vehicle.One location in Lake Saint Catherine
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Reviews
10.0 Wonderful
Oct 2022
2.0 Poor
Aug 2020
Cons:
Failed to inform me untill 2 hours before i was suppose to pick up that if i used my debit to rent the car i had to ha e a credit score of 650 or above. Been trying to get my money back from insurance and no response from kayak and when i follow the instructions to get help it sends ne to priceline who says its kayaks problem im pissed and i want my money back that i was conned out of by your companies false informationOne location in Lake Saint Catherine
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