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3 locations in West Lake Forest
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Reviews
2.0 Poor
Feb 2021
Cons:
I prepaid for a car . When I went to pick the car up , hertz said they didn’t have cars available.2.0 Poor
Sept 2020
Pros:
Horrible experienceCons:
We booked a car 1 week prior to travel. Arrived at the airport of our destination and called the rental car company in which they told us they were closed and had no more cars. Our pickup time was for 4 pm and apparently they close at 4 pm. Why would they allow us to book this? And Why weren’t we notified in advance there were no cars?2.0 Poor
Jan 2020
Pros:
Nothing, we never got a car.Cons:
It would have been better if they would have contacted me and let me know they ran out of cars instead of making me drive 45mins to be told that they failed to call me to let me know. Very unprofessional!!2.0 Poor
May 2019
Cons:
No cars were available whatsoever even though I had a reservation.10.0 Wonderful
Jan 2019
Pros:
Friendly staff and great ratesCons:
Make sure when you book exactly where the Hertz location is2.0 Poor
Nov 2018
Pros:
Nothing I would give 0 stars on this transactionCons:
No one from Hertz ever called me to resolve situation and I was forced to pay double for a dirty, smelly car elsewhere just to get a car. I will never reserve with Hertz again4 locations in West Lake Forest
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Reviews
2.0 Poor
Feb 2024
8.0 Very Good
Oct 2020
Pros:
the whole experience was great....everyone was friendly.....Cons:
it was al good....9.6 Wonderful
Feb 2019
Pros:
Fast and efficientCons:
Cleaner car6.8 Okay
Feb 2019
Pros:
The car was spacious!Cons:
The car smelled like cigarettes. When I called about drop off times, I was not given clear answers and the staff was unprofessional.6.4 Okay
June 2017
Cons:
Our car was at a satellite location 10 miles away and a $57 cab ride!7.6 Good
Mar 2017
Pros:
Price went up with airport drop offOne location in West Lake Forest
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Reviews
2.0 Poor
Oct 2022
2.0 Poor
Sept 2022
8.0 Very Good
May 2021
Pros:
Houston staff was helpful and understanding.Cons:
Pickup in New Orleans could have been better: the representative did not give us a chance to inspect the car nor did he notate the amount of gas in the tank. Luckily we took a photo showing the tank was not full when we received the car, because in Houston at drop off they were expecting the car to be full until we explained and had the picture as proof. We also discovered while driving that one of the headlights was out, which the New Orleans representative did not inform us/note down, but the Houston representative noticed immediately before we even told him.10.0 Wonderful
Sept 2019
Pros:
No one in line when I picked up vehicle or dropped off!!8.4 Very Good
July 2019
Pros:
Staff and cleanliness and accessibilityCons:
Thought it was a little expensive but in hindsight I think it was the fact that Louisiana state tax is 25% so that amped up the price. Good car overall. It may need an oil change and the transmission feels weird in lower RPMs2.0 Poor
Mar 2019
Pros:
Nothing. I booked a car and when we got there we were told there were no cars for us. Nothing was offered to make the experience right besides "you could wait about 5 hours."Cons:
Having a car available! Or, not letting me book a car online when none were available.2 locations in West Lake Forest
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Reviews
2.0 Poor
Dec 2023
2.0 Poor
Dec 2023
2.0 Poor
Apr 2021
Pros:
Literally nothing.Cons:
Everything. The guy was an hour and a half late then just said, “Oh well you shouldn’t have been able to book it earlier.” No apology, no discount... It ruined our whole day because we were two hours late after he had to drive us to another location because the one I reserved the car at apparently only had a 12-passenger van he kept trying to get us to take. There were three of us! We didn’t want the damn van.8.0 Very Good
Feb 2019
Pros:
Fadt checkoutCons:
Hours are limited so you cant drop off earlier than 8 am or later than 6 pm.2.0 Poor
Mar 2017
Pros:
Car got good mileageCons:
When we went to pick up our car in New Orleans they said they ran out of the small SUVs that we had reserved. They only had a car for us. The car had cigarette smoke smell in it.6.0 Okay
Dec 2015
Pros:
just dropped car offTake a look at our extensive car hire location map to find the best car hire deals near you.