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4 locations in West End
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Reviews
2.0 Poor
Nov 2023
8.4 Very Good
Sept 2020
Pros:
Helpful staff.Cons:
I believed this location was at MSY, but it was not. I had to take a 25 minute Uber ride to the actual location. I will need to be more careful on selecting next time. I was sure that I selected MSY. :(10.0 Wonderful
June 2020
Cons:
This Enterprise location was fast and friendly. Loved the service!2.0 Poor
Aug 2019
Pros:
Staff member was incredibly rude and left me feeling opposed to never using this service ever again.10.0 Wonderful
June 2019
Pros:
Staff was quick and easy on pick up and delivery.7.2 Good
May 2019
Pros:
Affordable, easy pick up and drop off.Cons:
The car was dirty when we picked it up and only had a half tank of gas! There was gum stuck to the doors and trash tucked between the seats- yuck.One location in West End
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Reviews
10.0 Wonderful
Dec 2021
3 locations in West End
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Reviews
4.0 Mediocre
Nov 2021
6.0 Okay
May 2021
Pros:
The mini van ran well and had enough comfortable seating!Cons:
I would really appreciate some compensation as the Pacifica Minivan we rented and prepaid in full way in advance was absolutely FILTHY and terribly dirty inside and out! During this time of Covid and since you advertise Hertz is abiding by Covid cleaning protocols this was just the opposite! The car was so dirty we had to go have it vacuumed and wipe down with Lysol wipes and picked up amount of dirty cups and trash! The exterior was also filthy and we couldn’t even see out of the windshield with all the bugs so we had to pay to go have a car wash done! We prepaid for this vehicle way in advance and this should not have been the case when we were rushing to leave for our trip! We were extremely disappointed and would like some compensation! Thanks10.0 Wonderful
Mar 2021
Cons:
The employees that I dealt with where very friendly and helpful. They made sure the vehicle was clean, had a full tank of fuel and pointed out all the minor issues with the car so we would not be blamed for these things.2.0 Poor
May 2020
Pros:
They wouldn’t answer the phone, then said the day of the rental that they “couldn’t guarantee” they would have the car I booked weeks ago. They said to call back later in the day to check. When I called back no one answered. I rented last minute from a competitor and had to spend extra money.Cons:
Literally everything.2.0 Poor
Feb 2019
Pros:
Hertz was the worst company I’ve ever felt with. Customer service was horrible. I ended up never even getting a car from them.10.0 Wonderful
Sept 2018
Pros:
The staff in Metairie LA was wonderful. Precious helped us fix some problems that we had with KAYAK and made sure our vacation went off without a hitch! Can't say enough good things about them.Cons:
When I realized that there was a problem with my reservation KAYAK no one at KAYAK would even try to help me. I was very disappointed with them and frustrated that this would impact our vacation. The local office of Hertz in Metairie LA took care of all of it for me and I am very grateful to them. I am very disappointed with KAYAK.One location in West End
One location in West End
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