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One location in Mission Bay SF
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Reviews
5.2 Fair
Aug 2020
Pros:
Premium carCons:
You lied to me about the price. I was charged more at the rental company, so I called and was told not to worry. But I received my bill yesterday and the charge is the higher one.10.0 Wonderful
June 2019
Pros:
The staff really made our day!! Micka and Miguel were the friendliest and most sincerely helpful rental car staff I've ever had the pleasure of interacting with. They went above and beyond to help us, even parking the car for us when we had trouble finding the return entrance! Fantastic service.2.8 Poor
Jan 2019
Pros:
See aboveCons:
See above10.0 Wonderful
May 2017
Pros:
Very friendly service, very quick responses to questions via email, excellent manager! Great follow up. Very easy!6.0 Okay
May 2017
Pros:
Staff was efficient in processing car returnCons:
While the office was easy to find, the drop-off spot was very unclear. They have a sign on the front window that the car return is behind the building. I drove all the way around the block and saw no signage for where to return the car. I had to park at a meter in front of the office, and go in to ask. The agent showed me a photo of where the drop off spot was. It is in a public parking garage. I still never saw any signage about Alamo car rental return, until after I drove into the garage and took a parking voucher to open the barrier gate.6.8 Okay
Apr 2017
Pros:
very easy on pick up and drop off serviceCons:
price price price - the worstOne location in Mission Bay SF
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4.0 Mediocre
Oct 2018
Cons:
Hertz rented this vehicle to me in San Francisco with only enough gas for 30miles. (Gas stations are difficult to find in the city). Also they gave me a much smaller car than advertised for the same price, claiming that it was in the same class. I wanted a large SUV but was given a very small one with almost no storage.8.0 Very Good
May 2018
Pros:
friendly customersCons:
the wait so so long. my reservation was and I didn't leave with my car until 1pm.3.6 Poor
Apr 2018
Cons:
Service was terrible. From arrival at the hertz office to the time I drove off was over 90 minutes and they weren't that busy. They would disappear into the back for 15 or 20 minutes for no apparent reason. Would avoid this location.4.4 Mediocre
Mar 2018
Cons:
Employers were good but it took too much time in waiting. Instructuons for the car were inadequate for foreigners. Inconvinient restroom.10.0 Wonderful
Dec 2017
Pros:
Arlene saved our lives upon pickup. She truly was a Christmas miracle. She was the best customer service rep around and really went out of her way to make sure our family was able to go home for the holidays. God bless her.2.0 Poor
Dec 2017
Pros:
When I finally got the car it was fine.Cons:
The complete lack of organization of the staff. Clearly, not trained. When I arrived there were 30 people were standing or sitting and not in any particular order. There was no way to determine who was first or 30th. I organized the people by asking who should be first , second and so forth...the mob responded and we self selected each party into an organized line.. The facility ran out of cars. The staff would not communicate to anyone. Running around and not knowing what to do The whole experience was embarrassing to me as many foreign people were there and they could not believe the chaos.. .One location in Mission Bay SF
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10.0 Wonderful
Nov 2018
Pros:
Loved every minute of it. Will be back again.9.6 Wonderful
Sept 2018
Pros:
The car at pickup had almost empty gas but on request, the agent filled it up.Cons:
National should provide pick up service within a few miles.2 locations in Mission Bay SF
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10.0 Wonderful
Oct 2020
Pros:
Friendly staff, quick pick up and drop off, clean facilities, accommodated despite not having the exact car ordered. Very pleased with overall experience4.4 Mediocre
July 2020
Pros:
The car was nice - worked out well for the driveCons:
The sales agent spent my entire checkin working to up-sell me and to my knowledge upgraded me to a bigger SUV when I booked the largest one I could to a cost. The car smelled like weed the entire time too.10.0 Wonderful
June 2020
Pros:
Friendly and helpful7.2 Good
Nov 2019
Pros:
was really fast and easy to pick up and drop off the car!Cons:
the car was really dirty.. it had phlegm in many parts inside the car.. really disgusting.. And Kayak charged me 11 Dollars for a car insurance that Enterprise didn’t recognize.. so I had to pay another car insurance.. disappointing. Another thing, there were not so many options for luxury cars, actually was only one option and It wasn’t the one I choose.. they gave me a Camaro intead of a Cadillac but considering the “..or similar” .. was fine9.6 Wonderful
Nov 2018
Pros:
Very good customer service.Cons:
I was given the car with only 1/4 tank and told I needed to return it with only a 1/4 tank. I got charged for not filling it up.8.0 Very Good
Jan 2017
Pros:
Car is quite new. Pick-up and Drop-off were easy and fast.Cons:
They just wash a car right when I picked-up. It would be good if they did it before, I've booked it a month advance. I had bad experience about the care but it's not because of Enterprise. The car was breaking-in and I've lost my stuffs.One location in Mission Bay SF
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Reviews
6.0 Okay
Sept 2023
6.0 Okay
Sept 2023
8.0 Very Good
Mar 2021
Cons:
Both pick up and drop off locations were confusing in terms of where to enter, where to park. Signage and a person directing traffic would improve the experience a lot4.4 Mediocre
May 2019
Pros:
The San Francisco location did a great job of getting us the car on time and helping us add insurance and drivers.Cons:
Drop-off at the Las Vegas airport was horrible. We returned the car with a full tank of gas, and I noticed that we were charged an additional $50 for gas. The workers were extremely rude and unprofessional about it, and moved slowly on the resolution on purpose when they knew we were in a hurry.10.0 Wonderful
Sept 2018
Pros:
Easy pickup easy drop off. No delays, clean efficient car. Friendly staff.7.2 Good
Oct 2017
Pros:
I loved the carCons:
The staff did nothing to make sure I was comfortable with the car during pick up, and the back right window never closed all the way. The staff said I would not encounter any tolls during my route, however I did and was therefore not prepared.2 locations in Mission Bay SF
One location in Mission Bay SF
One location in Mission Bay SF
Yes. Based on our information, DOLLAR in Crocker Amazon is the cheapest car hire location in San Francisco. It is located at 780 Mcdonnell Rd.
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