Book Payless car rentals at Boston Logan Intl Airport

Reviews

Recent reviews

Traveller rating

Excellent

58

Good

37

Okay

39

Mediocre

39

Poor

0

Find reviews that mention:

car was cleancar smelled

get the cargreat value

car availablenever rent

great pricecredit card

said they wouldeven though

customer servicecar was dirty

friendly staff

2.0

Payless would not honor quoted ratePros:Nothing. I paid more NOT LESS.Cons:There is nothing that I liked about Payless. Payless refused to honor the rate that I found on kayak. I used carrental.com . Payless said that carrental.com quotes misleading and wrong rates. That their quote did not include taxes and fees. I showed the agent that it did include taxes and fees. I noticed in the comment section that I am not the only one that has this problem. Kayak, please investigate this matter. If carrental.com purposely Miss quotes customers I hope that you will discontinue using them. I use Kayak often and I've never had this problem before. I put a lot of trust in kayak that the rates they find are valid rates. I hope that you can get back to me. Thank youReviewed 29 Apr. 2018

review from

6.4

I'm still in shock...Pros:The car was extremely comfortable and economic, and for the price I paid I can't complain.Cons:I called my bank and asked about car rentals and using my car with a Mastercard logo, they said it works just like a credit card, so there should be no problems. As I get to the rental place, they tell me that because it's a debit card, they have to do a credit check, they dont give you the option of soft pulling or anything like that, they just tell you if yo want to rent their cars with a "debit card" they have to do a credit check, which of course lowers your credit score if you are constantly renting vehicles and they are constantly checking your score. They need to get it together fast. Also upon returning the car I was told that I had to write the millage on the contract and leave the contract at the rental desk because the payless desk was not open for buisness.Reviewed 3 Sep. 2016

review from

4.8

Fees and long wait timesCons:They had only one agent as a result they had the longest line of all the agencies at the airport. It took much much longer to get out of the car rental place. Also they make up for their lower costs with the extra fees. You really need to be adamant that you don't want gas or insurance, as they automatically opt you in. I was told I would have the prepaid fuel charge taken off if I showed a receipt for filling up the tank when I got back. However that didn't happen and I had to fight with Customer Service to get my $30 back. Payless did resolve the issue and refunded my money. However the amount of time and stress to do it didn't warrant the savings.Reviewed 24 Nov. 2015

review from

2.0

Pros:This whole experience was extremely FRUSTRATING!!!Cons:To start off the gentleman(Joel) helping me behind the counter was extremely rude and condescending to me. He did not introduce himself and proceeded to eat his dinner while helping me. I tried to ask questions In regards to the details of my rental and he was very short and dismissive. I asked questions about the toll system and he would not answer my questions and acted as if I should know. To end this encounter I simply moved forward with my rental to get on my way. Once in my car the car had pre set restrictions where the volume can not go above 14. I have a hearing impairment. This was very frustrating for me because I could not hear the radio or my navigation and had to ability to turn it up. I called the customer service agent and they told me there was nothing they could do for me. I filed a complaint in regards to the poor customer service received and have yet to hear back from them. When I returned my car the company charged me 265 dollars and could not explain to me what the charges are for. I was not emailed an invoice. When I dropped the car off the service agent said everything looked good. Very very very very frustrating will never rent Payless again.Reviewed 13 Oct. 2019

review from

8.0

Pros:car was clean and worked great.Cons:-arrival and check out person needed to be more helpful directing me how to locate and pickup vehicle. -turning in car was well marked EXCEPT there was no one to say that once parked, go into the terminal to check in the car. I waited a long time until another vendor said what to do. There is a sign, but the cars coming in park right in front of that sign and new arrivals cannot see it.. -car had rear head rests that blocked vision, esp when changing lanes. Cannot see well on right side of vehicle.Reviewed 19 Apr. 2017

review from

5.2

Pros:The staff was fine and gave me an upgrade to a larger vehicle at the same rate, which was nice.Cons:There were literally more than $84 in after-booking fees above and beyond the advertised total price, before including the optional insurance and toll pass -- in the end I paid three times the advertised price. Customer service was also very slow, not that I begrudge the employees there, just they were very understaffed. The car smelled like cigarette smoke that had been poorly covered up with cologne.Reviewed 18 Jul. 2020

review from

2.4

Pros:Nothing great. Car worked fine that’s about it.Cons:Car smelled like cigarettes and pick up process was terribleReviewed 17 Aug. 2020

review from

4.0

Pros:Easy drop offCons:Be careful - the car I got smelled like Marijuana because i guarantee you someone smoked in it recently.Reviewed 9 Nov. 2020

review from

4.0

Pros:It worked for what we needed.Cons:The clerk at the pick up counter was rude and unhelpful - I told her 3 times we were adding a second driver and she handed me the contract with only myself listed. I asked her to change it and she tore the contract up in front of me, huffed, and took her time reprocessing. The drop off instructions are not clear - BOS car rental drop off is not clearly marked with Payless. It's also the only one where you leave the keys in the car, write down your own information (mileage, fuel etc) and then have to go back inside to the pick up counter and wait. Again. For another clerk who is not efficient. I knew what I was paying for. This eval was meant to help the company realize they are not customer friendly.Reviewed 30 Oct. 2017

review from

9.6

Pros:The staff was friendly and helpful.Cons:Pickup and drop-off at Logan Car Rental is really difficult in terms of knowing where to go in. It's very confusing. Once I actually found the appropriate areas, the process with Payless was great.Reviewed 22 Sep. 2020

review from

5.2

Pros:the car was unclean at allReviewed 8 Nov. 2020

review from

7.2

Pros:Upgraded from compact car to a Mitsubishi Outlander, which was the only positive of our experience.Cons:20+ minute wait in line at Boston Logan, on top of 40+ minutes just for the associate to help us?!!! Their name tag said they’d been there for 15 years, but they were slow as molasses and had no care for us and did not make me feel valued. There were no Payless reps at their airport (what?!!!), so a random other person had to try and come help. When we FINALLY got our car over an hour later, we drove it 2 miles only to have an emergency notification come on saying “Pull over safely. Car will stop soon” WTF?! So we drove back, got back in line and waited 40+ minutes to be helped by another terrible associate who didn’t care about us. Once we finally got our second car, it was 2+ hours later and no one even apologized for the inconvenience. I already called customer service, and they said “oh okay we will get back to you in a minimum of 5 days”Reviewed 10 Sep. 2020

review from

More

• 5.9 /10Avis Hire Cars at BOS
• 8.1 /10National Hire Cars at BOS
• 6.4 /10Budget Hire Cars at BOS
• 6.7 /10Hertz Hire Cars at BOS
• 5.7 /10Advantage Hire Cars at BOS
• 6.3 /10Thrifty Hire Cars at BOS
• 7.9 /10Alamo Hire Cars at BOS
• 8.0 /10Enterprise Hire Cars at BOS
• 6.5 /10E-Z Rent-A-Car Hire Cars at BOS
• 6.1 /10Dollar Hire Cars at BOS
• 8.2 /10Europcar Hire Cars at BOS

• How much does it cost to hire a car from Payless at Boston Logan Intl Airport?

  On average a hire car from Payless at Boston Logan Intl Airport costs $72 per day.

• What is the most popular hire car from Payless at Boston Logan Intl Airport?

  Intermediate (Hyundai Accent or similar) is the most frequently booked hire car type from Payless at Boston Logan Intl Airport.

• Where can I find Payless hire cars at Boston Logan Intl Airport?

  15 Transportation Way is the closest Payless hire car location to Boston Logan Intl Airport. The telephone number for this location is +1 617 561 0139.

• Does Payless offer shuttle or airport pick-up services from Boston Logan Intl Airport (BOS)?

  Yes