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10.0
Everything went exactly as planned!Reviewed 11 Aug 2025
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2.0
Overcharged me Oil Light on in car No customer support Toll fees came to $1 and hertz game me two options: $10+fees or $15; both are terribleReviewed 10 Aug 2025
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2.0
My experience was horrible with my Hertz rental. I have been a Hertz customer over 40 years and part of the President’s Circle. When I returned my car in Boston as I was getting on the shuttle bus to catch my flight got text. Damage found on car from AI. I returned to customer service and demanded to see the damage. There was a tiny scratch on one tire rim the customer service person had the look for because he was having a hard time finding it. Said there was nothing they could do because it was the AI machine and not them that picked up the scratch. I said this is great way to lose customers . He said he understood and that they are losing employees as well because they have to deal with all thus AI and nothing they can do. I have to call the 800 number for the AI company but he would put it report that I did not hit anything and did not do the damage. They were charging me $250 for damage plus $125 for admin fee. The next morning I called the 800 number and was told I have to speak to claims. They transferred me. Claims stated there was no report from customer service they could see. If it was put in yesterday it would take 4 business days before they could see the report. I would have to call back. How ridiculous they have machine that can see the tiniest of scratches instantly and create a charge to you. However a report that was created electronically will take 4 days for them to see. They loss this customer and everyone I talk to and do business with.Reviewed 9 Aug 2025
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8.0
Everything was great except that when I checked in the employee sold me an additional insurance that I thought was a liability deposit that would be returned upon the cars return. She made it seem like it not negotiable but it added $300 on my bill after returning the car yesterday. I don’t think that is fair. You need to clearly state that the additional insurance is not necessary. My personal car insurance would have covered this issue. There was no option on the screen to opt out and I asked several questions about the necessity of this issue. She made it sound like it was a deposit and no negotiation. Ugh now I paid close to 1000 dollars Instead of the $600 I had planned for.Reviewed 13 July 2025
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10.0
Great experience! Amazing customer service. Easy and quick to obtain a car.Reviewed 30 Apr 2025
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6.0
I did like the drop off system, very easy and convenient. I wasn’t happy with not having enough signs telling me where to go at the terminal and also at the rental building, since I did the paperwork online. I had a car reserved for me but the clerk gave a different key and car, that slowed down the process of me leaving the building. The cleaning and readiness of the car was mediocre.Reviewed 24 Feb 2025
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4.0
I was told to confirm my Tesla Model 3 reservation at the 2nd floor counter and go to the 1st floor parking lot to find the E7 and go out. I looked around the 1st floor parking lot but couldn't find the Tesla vehicle in the Herz parking lot. As I was wandering around, an employee came up to me, looked at my documents stating that I had the E7, and said that the car would be delivered in 5 minutes, no, 3 minutes. However, after 10 minutes and no one showed up, I told another employee and only then did two people hurriedly drive out of the parking lot and bring the Tesla.Reviewed 23 Feb 2025
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8.0
Car was not cleanReviewed 6 Feb 2025
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6.0
They literally had no cars available when we got there, had to wait in a long line and then they gave us a slip to go get an SUV and there were literally no cars available in the lot. The employees had been telling people to just get into whatever car they wanted. Happenstance that the first car that pulled up from being cleaned while we waited was an SUV.Reviewed 21 Oct 2024
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4.0
Pickup was a nightmare. My flight arrived at 3:30pm. I wasn’t on the road with a car until after 4:45. That’s >75 minutes! And I followed their instructions for fast pickup or it would have been longer. Also they gave a spiel about MA law saying Hertz would charge us hundreds per day if their car was in an accident and insurance won’t cover it, basically forcing us to get extra insurance and doubling the price. We wanted to go to eastern CT. Never flying into Boston again. Besides that it was good: nice car, clean, easy drop-off.Reviewed 22 Aug 2024
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10.0
Was easy. Car was great. Had no issues.Reviewed 19 Aug 2024
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2.0
I showed up with a prepaid reservation, ID and forms of payment, and even went to the trouble of checking in online. I spent 2:30 hours in front of the counter and on hold with Hertz customer support before we finally figured out the issue their system was having and got me my car. It was an absolute nightmare. Never again.Reviewed 28 May 2024
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