4.0
Bald tires, worn brakes, stunk like who know what. Staff was great at pick up. Drop off guys computer had to be restarted a couple times. Kona and the people were fantastic.Reviewed 13 Oct 2023
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8.0
Cons:The cost of the rental reported by Payless was less than what we paid Priceline.Reviewed 25 May 2021
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2.0
Cons:30 minute wait to get our car. Car was dirty and in terrible shapeReviewed 22 May 2021
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10.0
Pros:The staff was so nice and friendly. I had to wait about 5 minutes before I spoke to an agent which was fine. Then we had about a 8 minute wait till the car arrived. It was clean and good for us.Cons:I’m not sure I agree with the “film the car as insurance that you got it in this condition”. In Maui I had a real person with a different company and I like that more.Reviewed 16 Apr 2021
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8.0
Pros:Clean, good-working car. Drop off was easy and quick.Cons:Picking up the car took over an hour. The staff was friendly but did not seem very concerned about getting people taken care of in a timely manner.Reviewed 13 Apr 2021
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4.0
Cons:Super long wait upon pick up. And then the car had a bad battery. Had it jumped twice and exchanged the car for a worse car...Reviewed 13 Apr 2021
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10.0
Pros:The staff at check out and check in were all super friendly and helpful.Cons:I guess the Payless company is a small part of the volume as the 'paperwork' was actually paper for our rental. Would've been nice to have it electronicReviewed 30 Dec 2019
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8.4
Pros:Friendly staffReviewed 1 Dec 2019
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6.4
Pros:The staff was helpful and nice. The drop off took a longer. The hand-held machine did not read my return so I had to go to reception to check-in.Reviewed 6 Aug 2019
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9.2
Pros:Staff was great. Drop off was easy. Shuttle drivers were friendly.Cons:The front passenger seat had spill stains on it and the car was malodorous for a short while if we left it locked up for very long in the heat w the windows rolled up.Reviewed 5 Aug 2019
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2.0
Cons:1 hour 15 mins standing in line... BSReviewed 4 Aug 2019
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9.6
Pros:Loved the convertible upgrade!!!Cons:Shuttle service from airport was hella slow!Reviewed 24 July 2019
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