10.0
Pros:Very easy to drop offCons:I booked through a 3rd party and they accepted my reservation but when I arrived they said they were sold out for a few days. They were able to help me but stressed me out about it first. 3rd party should know exact inventory to prevent this.Reviewed 16 May 2021
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2.0
Pros:Bad service didn't know I had to have a ticketReviewed 13 May 2021
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2.0
Cons:Sorry my bad. I screwed up. Will actually not fully my fault. I did indicate I wanted to rent from SFO airport and it also apparently gave me options for Oakland airport rentals and I rented a car from there without realizing. Duh! Will anyway it was nonrefundable and I'm screwed out of $140. So since kayak sent me a request via email for a review of my car rental it's fair to say it didn't go so well!Reviewed 9 May 2021
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2.0
Pros:nothingCons:I reserved the car and was scheduled to pick it up at 8PM. I showed up a little bit late, and I assume this would be no problem, because the Oakland Airport Rental Car Center is open 24 hours a day. When I got to the car rental center, no one was at the Payless desk, and another lady told me that Payless closes at 8PM. So why would I be allowed to reserve a car for pickup at the time that the desk closes? So anyway, I had to change my trip plans because I had no rental car.Reviewed 29 Mar 2021
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6.0
Cons:Grossly understaffed. No service at return. No record of return when I called next day. Under investigation.Reviewed 26 Mar 2021
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10.0
Pros:The staff were incredibly patient and kind.Reviewed 23 Mar 2021
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2.0
Cons:Although i had all the requirements to rent a car, they would not rent to me and it cost me a plane ticket. 95 usd and a hotel room 80usd to go home to Las Vegas. I will not recommend themReviewed 28 Oct 2020
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4.0
Cons:huge delay at pickup. Chaotic and dangerous. No social distancing, no attempt to address situation to reduce crowd. No staff. Never again!Reviewed 30 May 2020
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10.0
Cons:Getting through to.the customer service on the specific location on the phoneReviewed 19 Feb 2020
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6.8
Pros:pick up was very slow drop off was fineReviewed 22 Sept 2019
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9.2
Pros:Drop off and getting the car was very easy.Cons:Dropoff could be better. Not good signage, then you have to go inside to the desk to finish your dropoff. Inconvenient.Reviewed 7 June 2019
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5.2
Pros:Car was niceCons:Cost ended up being more than twice what I was quoted. I asked for only the insurance that was legally required. They charged me for insurance that was not required and cost $15/day. I got a flat tire. No spare in the car. Took them _six hours_ to come fix it!Reviewed 5 June 2019
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