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2 locations in Roncesvalles
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Reviews
10.0 Wonderful
Jan 2024
2.0 Poor
Dec 2023
10.0 Wonderful
June 2019
Pros:
Easy pickup and dropoff and very professional and attentive staff9.6 Wonderful
Aug 2017
Pros:
Good location downtown. Easy to get to highways. Staff were friendly. Everything was automated. Staff walk around the car with you with an ipad to check damage. Fuel option was cheap, same as at the pump. Car was full though so I returned it full.Cons:
Lot is pretty tight.8.8 Very Good
Oct 2016
Cons:
Got the SUV with almost no gas on the tank. Was told about it though and told that I could return it empty. But returning empty requires calculation. Not good service to say to a client - "you have to either wait 20 minutes or get it empty".10.0 Wonderful
July 2023
One location in Roncesvalles
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2.0 Poor
May 2021
Pros:
On May 2nd, I filled up the car at 8: 52 am at 537 Keele St west as the car needed to be filled up and I am required to show a receipt that I filled up the car as per the contract agreement. Please see attachment 3 for the receipt and proof of the time of filling up the car. At 9:00 am I returned the car. The same sign was on the door that said that the attendant was away for 15 minutes but unfortunately, I could not wait as I had an urgent appointment and I really need to leave on time. Since there was no one there, I had no choice but to leave the car. There are cameras all over the premise of this AVIS location that can verify I was there on time. I attempted to call the office to let them know I left the car, because I had an urgent very urgent appointment to get to. I finally received a call from AVIS at 9: 13 am, the same salesperson from this AVIS location called me and said that I left the car overnight and that it was damaged. This tells me that he was not there until that specific time or else he would have seen that I just returned the car and I have the receipt of when I filled up the car to prove it. I headed back to the location AVIS 3193 Dundas St W) at 9:19 am to try to figure out what had happened. The attendee insisted I was not there at 9 am. He then proceeded to demand I pay for the scratch on the car. The attendee continued to intimidate me and said that he would call the police, he also said that if I did not sign the documents that he would write down I refused to pay which would cause me even more money. I insisted that he provide me this paper work (which I have) and allow me time to review the paper work before signing anything. It was very hard for me to even ask for time to review the paper work, as he was extremely upset and I was in tears but I knew I had to review anything before signing it, given that he clearly already lied to me as I was clearly there at 9 am having just filled up the car. I have also attached a video of the car showing the front scratch and its significant damage that he said was ok before I even rented the car and also showing the back scratch that he says I caused although it was not there at 9 am when I returned the car.6.0 Okay
May 2019
Pros:
I've dealt with the guy working the counter in the past. It's always quick and friendly.Cons:
I ordered an intermediate car and ended up with an SUV which caused fuel costs to be higher than anticipated. I had to sign a form indicating I wouldn't smoke in the vehicle, but someone had obviously smoked in it previously and it stank.9.6 Wonderful
Feb 2018
Pros:
Dude working there was really friendly, and the whole process picking up and dropping off the car was quick and easy.Cons:
Car wasn't immaculate, but it's been snowing like crazy and they don't seem to have an indoor space to clean it up, so there's not much to complain about really.2.0 Poor
Sept 2023
One location in Roncesvalles
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Reviews
8.0 Very Good
Oct 2023
7.6 Good
Aug 2020
Pros:
Customer service was excellent at pick up and drop off. Employee at time of drop off came to car to see my complaint.Cons:
The cleaning of car interior (especially during COVID19) I jumped in car and drove to my home......then I noticed the trunk(hatch) inside was covered in debris: leaves and twigs. The passenger side had white rocks in the handle. I called to make a complaint however I was redirected and then I was given the 'longer than usual waiting time' garble.10.0 Wonderful
July 2019
Pros:
Staff was friendly, dropoff was easy.10.0 Wonderful
Feb 2019
Pros:
The staff and the car10.0 Wonderful
May 2017
Pros:
Was able to upgrade to a brand new ford flex for a very minimal fee and loved it! The service was excellent at the location I rented from and the vehicle was a nice smooth drive.Cons:
Nothing10.0 Wonderful
Apr 2017
Pros:
The people at the counter were very helpful and friendly, and gave me good advice about the local roads, even advising me that I probably only needed the car for one day rather than the two I had planned - and they were right! I would definitely go back.One location in Roncesvalles
One location in Roncesvalles
2 locations in Roncesvalles
One location in Roncesvalles
Yes. Based on our information, BUDGET in Waterfront Communities - The Island is the cheapest car hire location in Toronto. It is located at 161a Bay Street.
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