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4 locations in The Kingsway
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Reviews
10.0 Wonderful
Mar 2024
8.0 Very Good
Mar 2024
2.0 Poor
Dec 2023
8.0 Very Good
Dec 2023
10.0 Wonderful
Mar 2021
Pros:
Helpful staff, very slow to get car, drop off was fast.Cons:
Faster pick up. It really was very slow.2.0 Poor
Aug 2019
Pros:
No cars. Terrible customer service. Never again.One location in The Kingsway
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Reviews
10.0 Wonderful
Dec 2023
6.0 Okay
Dec 2023
2.0 Poor
Aug 2023
2.0 Poor
Aug 2023
4.0 Mediocre
June 2023
10.0 Wonderful
Nov 2022
2 locations in The Kingsway
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Reviews
2.0 Poor
May 2021
Pros:
On May 2nd, I filled up the car at 8: 52 am at 537 Keele St west as the car needed to be filled up and I am required to show a receipt that I filled up the car as per the contract agreement. Please see attachment 3 for the receipt and proof of the time of filling up the car. At 9:00 am I returned the car. The same sign was on the door that said that the attendant was away for 15 minutes but unfortunately, I could not wait as I had an urgent appointment and I really need to leave on time. Since there was no one there, I had no choice but to leave the car. There are cameras all over the premise of this AVIS location that can verify I was there on time. I attempted to call the office to let them know I left the car, because I had an urgent very urgent appointment to get to. I finally received a call from AVIS at 9: 13 am, the same salesperson from this AVIS location called me and said that I left the car overnight and that it was damaged. This tells me that he was not there until that specific time or else he would have seen that I just returned the car and I have the receipt of when I filled up the car to prove it. I headed back to the location AVIS 3193 Dundas St W) at 9:19 am to try to figure out what had happened. The attendee insisted I was not there at 9 am. He then proceeded to demand I pay for the scratch on the car. The attendee continued to intimidate me and said that he would call the police, he also said that if I did not sign the documents that he would write down I refused to pay which would cause me even more money. I insisted that he provide me this paper work (which I have) and allow me time to review the paper work before signing anything. It was very hard for me to even ask for time to review the paper work, as he was extremely upset and I was in tears but I knew I had to review anything before signing it, given that he clearly already lied to me as I was clearly there at 9 am having just filled up the car. I have also attached a video of the car showing the front scratch and its significant damage that he said was ok before I even rented the car and also showing the back scratch that he says I caused although it was not there at 9 am when I returned the car.6.0 Okay
May 2019
Pros:
I've dealt with the guy working the counter in the past. It's always quick and friendly.Cons:
I ordered an intermediate car and ended up with an SUV which caused fuel costs to be higher than anticipated. I had to sign a form indicating I wouldn't smoke in the vehicle, but someone had obviously smoked in it previously and it stank.10.0 Wonderful
Apr 2019
Pros:
The gentleman I dealt with was so kind and friendly. He also had the car running, seat heaters and steering wheel heaters on when I went out, so it was really enjoyable getting into and yaing the rental.Cons:
Nothing. It was an enjoyable experience.6.0 Okay
Apr 2018
Pros:
The guy at the front office guy was helpful considering the lack of cars at the location. Tried to be as helpful as possible.Cons:
Gas wasn't full despite being marked "full" on the contract. Unfortunately i noticed only after i left from the rental place. a rip-off of close to 20 bucks. No-one checked before handing me the keys. This after waiting for almost an hour for the car9.6 Wonderful
Feb 2018
Pros:
Dude working there was really friendly, and the whole process picking up and dropping off the car was quick and easy.Cons:
Car wasn't immaculate, but it's been snowing like crazy and they don't seem to have an indoor space to clean it up, so there's not much to complain about really.4.4 Mediocre
Mar 2017
Pros:
Guy was very amenable, and apologetic.Cons:
Vehicle was out when I arrived, two hours after my pick up time! They gave it to someone else and I had to wait over 30 minutes. Car had clearly been smoked in regularly, and I couldn't see through the film inside the windscreen driving into the sun. Very dangerous!!One location in The Kingsway
Filters
Reviews
8.0 Very Good
Oct 2023
7.6 Good
Aug 2020
Pros:
Customer service was excellent at pick up and drop off. Employee at time of drop off came to car to see my complaint.Cons:
The cleaning of car interior (especially during COVID19) I jumped in car and drove to my home......then I noticed the trunk(hatch) inside was covered in debris: leaves and twigs. The passenger side had white rocks in the handle. I called to make a complaint however I was redirected and then I was given the 'longer than usual waiting time' garble.10.0 Wonderful
July 2019
Pros:
Staff was friendly, dropoff was easy.10.0 Wonderful
Feb 2019
Pros:
The staff and the car10.0 Wonderful
May 2017
Pros:
Was able to upgrade to a brand new ford flex for a very minimal fee and loved it! The service was excellent at the location I rented from and the vehicle was a nice smooth drive.Cons:
Nothing10.0 Wonderful
Apr 2017
Pros:
The people at the counter were very helpful and friendly, and gave me good advice about the local roads, even advising me that I probably only needed the car for one day rather than the two I had planned - and they were right! I would definitely go back.One location in The Kingsway
One location in The Kingsway
Yes. Based on our information, BUDGET in Waterfront Communities - The Island is the cheapest car hire location in Toronto. It is located at 161a Bay Street.
Based on ratings and reviews from real users on KAYAK, the best car hire in The Kingsway is ENTERPRISE (8.7, 5 reviews).
Take a look at our extensive car hire location map to find the best car hire deals near you.