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2 locations in High Park-Swansea
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Reviews
8.0 Very Good
Mar 2024
2.0 Poor
Dec 2023
10.0 Wonderful
Mar 2021
Pros:
Helpful staff, very slow to get car, drop off was fast.Cons:
Faster pick up. It really was very slow.6.4 Okay
Sept 2018
Pros:
Employees were cheerful and efficientCons:
I tried to move the location of my pick-up. The person on the phone said I didn't need to do that--they'd pick me up. On the day of the pick-up, I called to say I was ready and was told it wasn't possible. I was outside the approved zone. They offered to move my pick-up location, but only after I asked did they admit that would greatly affect the cost of the rental.9.6 Wonderful
Sept 2018
Pros:
I rented my car last minute through the location on Dundas st, Ontario. They were friendly and answered all our questions . We arrived almost an hour late and at closing time and they still helped us out. They gave us a choice of which vehicle we wanted instead of just throwing us into a car and pushing us out the door. They gave us a walk through of car on which features we didn't have in our own vehicles and had great hospitality.Cons:
Can't really think of any off the top of my head.10.0 Wonderful
Aug 2018
Pros:
Customers service2 locations in High Park-Swansea
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Reviews
10.0 Wonderful
Dec 2023
6.0 Okay
Dec 2023
2.0 Poor
Aug 2023
2.0 Poor
Aug 2023
4.0 Mediocre
June 2023
10.0 Wonderful
Nov 2022
One location in High Park-Swansea
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Reviews
2.0 Poor
May 2021
Pros:
On May 2nd, I filled up the car at 8: 52 am at 537 Keele St west as the car needed to be filled up and I am required to show a receipt that I filled up the car as per the contract agreement. Please see attachment 3 for the receipt and proof of the time of filling up the car. At 9:00 am I returned the car. The same sign was on the door that said that the attendant was away for 15 minutes but unfortunately, I could not wait as I had an urgent appointment and I really need to leave on time. Since there was no one there, I had no choice but to leave the car. There are cameras all over the premise of this AVIS location that can verify I was there on time. I attempted to call the office to let them know I left the car, because I had an urgent very urgent appointment to get to. I finally received a call from AVIS at 9: 13 am, the same salesperson from this AVIS location called me and said that I left the car overnight and that it was damaged. This tells me that he was not there until that specific time or else he would have seen that I just returned the car and I have the receipt of when I filled up the car to prove it. I headed back to the location AVIS 3193 Dundas St W) at 9:19 am to try to figure out what had happened. The attendee insisted I was not there at 9 am. He then proceeded to demand I pay for the scratch on the car. The attendee continued to intimidate me and said that he would call the police, he also said that if I did not sign the documents that he would write down I refused to pay which would cause me even more money. I insisted that he provide me this paper work (which I have) and allow me time to review the paper work before signing anything. It was very hard for me to even ask for time to review the paper work, as he was extremely upset and I was in tears but I knew I had to review anything before signing it, given that he clearly already lied to me as I was clearly there at 9 am having just filled up the car. I have also attached a video of the car showing the front scratch and its significant damage that he said was ok before I even rented the car and also showing the back scratch that he says I caused although it was not there at 9 am when I returned the car.6.0 Okay
May 2019
Pros:
I've dealt with the guy working the counter in the past. It's always quick and friendly.Cons:
I ordered an intermediate car and ended up with an SUV which caused fuel costs to be higher than anticipated. I had to sign a form indicating I wouldn't smoke in the vehicle, but someone had obviously smoked in it previously and it stank.9.6 Wonderful
Feb 2018
Pros:
Dude working there was really friendly, and the whole process picking up and dropping off the car was quick and easy.Cons:
Car wasn't immaculate, but it's been snowing like crazy and they don't seem to have an indoor space to clean it up, so there's not much to complain about really.2.0 Poor
Sept 2023
One location in High Park-Swansea
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Reviews
8.0 Very Good
Oct 2023
7.6 Good
Aug 2020
Pros:
Customer service was excellent at pick up and drop off. Employee at time of drop off came to car to see my complaint.Cons:
The cleaning of car interior (especially during COVID19) I jumped in car and drove to my home......then I noticed the trunk(hatch) inside was covered in debris: leaves and twigs. The passenger side had white rocks in the handle. I called to make a complaint however I was redirected and then I was given the 'longer than usual waiting time' garble.10.0 Wonderful
July 2019
Pros:
Staff was friendly, dropoff was easy.10.0 Wonderful
Feb 2019
Pros:
The staff and the car10.0 Wonderful
May 2017
Pros:
Was able to upgrade to a brand new ford flex for a very minimal fee and loved it! The service was excellent at the location I rented from and the vehicle was a nice smooth drive.Cons:
Nothing10.0 Wonderful
Apr 2017
Pros:
The people at the counter were very helpful and friendly, and gave me good advice about the local roads, even advising me that I probably only needed the car for one day rather than the two I had planned - and they were right! I would definitely go back.One location in High Park-Swansea
2 locations in High Park-Swansea
Yes. Based on our information, BUDGET in Waterfront Communities - The Island is the cheapest car hire location in Toronto. It is located at 161a Bay Street.
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