Pros: Fast car checkout and genuinely friendly staff
Pros: Easy to pick up and return
Cons: All was good
I felt cheated
Pros: Easy and efficient drop off
Cons: I paid for insurance when booking through KAYAK and was then told there was no insurance on the car. This was an unpleasant surprise after a flight. Travelling with a baby (after a flight) I didn’t have the luxury of time to go through emails and booking details to find out where the confusion (or dishonesty) was. Turned out I bought separate insurance not linked to Avis and the car through KAYAK. So I ended up paying twice and the overall deal was a lot more expensive than it should have been. The Avis attendant also wouldn’t stop chatting unnecessarily so I couldn’t concentrate on the business of getting the car asap and my family to our accommodation. The car was OK but not clean enough but I guess acceptable for a rental.
Rates when booked does not match rates when picked up
Cons: Rates when booked does not match rates when picked up
Be sure to conduct walk around
Pros: The agent was pleasant and we were assigned the correct car. Cost was what we expected.
Cons: The agent expected us to do our own car walkaround and record the results on a form attached to the key. There were several marks on the car - we took photos of the car in the rental parking lot to be safe. Be sure you do a walkaround before leaving with the car.
Cons: April 2018: The absolute WORST rental car experience I have experienced. Worst of any retail/service experience, for that matter. Over 1 hour in line to get to the counter, only to be given my paperwork and then told to wait outside for another 45 minutes for the car! Management has created a culture of not caring about the customer, and it shows. Staff are surly, slow and uncaring. Exception: Phillip who took pity and went to get our car despite it not being his job. Do not subsidize this failed business and it’s incompetent management.
Worst customer service, disgusting car
Pros: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in Hawaii
Cons: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in Hawaii
Pros: In and out great customer service, will be back next year and do it again
Cons: I had a flight delay in Seattle on 1/29 and contacted Avis to advise that I would not arrive until the 30th. They would not extend my pick up date and I had to create a new reservation at a higher rate. What had been an ok rate, I now had to pay more. The rental process, the car, etc. was very good. I'm just disappointed in the rate change due to an airline snafu.
Pros: Staff was friendly, car was clean.
Cons: The line was long.
Pros: Short line for Avis members.
Cons: No car ready when I arrived. Car had tape residue marks over all door and trunk seams. Car was so under-powered, it was scary driving it. There are many steeply graded roads on the Big Island. The car slowed to 20 MPH trying to ascend some of the hills.
Other suppliers in Kailua-Kona scored
- 8.8/10 Enterprise car hire in Kailua-Kona
- 9.0/10 National car hire in Kailua-Kona
- 7.4/10 Payless car hire in Kailua-Kona
- 7.3/10 Budget car hire in Kailua-Kona
- 7.5/10 Dollar car hire in Kailua-Kona
- 7.8/10 Hertz car hire in Kailua-Kona
- 7.5/10 Thrifty car hire in Kailua-Kona
- 8.9/10 Alamo car hire in Kailua-Kona
Where can I find Avis hire cars in Kailua-Kona?
Address73-361 Kupipi Street, Suite 1
|Monday||05:00 - 23:00|
|Tuesday||05:00 - 23:00|
|Wednesday||05:00 - 23:00|
|Thursday||05:00 - 23:00|
|Friday||05:00 - 23:00|
|Saturday||05:00 - 23:00|
|Sunday||05:00 - 23:00|
Phone+1 808 327 3000
Top tips for hiring a car from Avis in Kailua-Kona
- Economy rental cars from Avis in Kailua-Kona are around 46% cheaper than other car types, on average
FAQs about hiring a car from Avis in Kailua-Kona
What is the most popular car hire from Avis in Kailua-Kona?
Compact (Class Compact SUV or similar) is the most frequently booked car hire type from Avis in Kailua-Kona.
How many car hire locations does Avis have in Kailua-Kona?
Avis has 1 car hire location in Kailua-Kona. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Kona Intl airport (KOA)?
Does Avis offer shuttle or airport pick-up services from Kona Intl airport (KOA)?