Book Payless car rentals at Charlotte Douglas Airport

Charlotte, NC, United States - Douglas
1 Jun — 8 Jun
Same drop-off
Charlotte, NC, United States - Douglas
Wed 1/6
Noon
Wed 8/6
Noon
Driver's age:

Reviews

Overall rating5.8 OkayBased on 136 reviews
Cleanliness
6.1
Comfort
6.1
Overall
5.7
Pick-up/Drop-off
5.3
Value for money
6.0

Recent reviews

Traveller rating
22
12
12
39
0
Find reviews that mention:
2.0
The Payless shuttle never came.Pros:We went to AvisCons:We waited 40 minutesReviewed 21 Oct. 2018
review fromkayak
2.0
Never got my car.- completely unacceptablePros:NothingCons:Payless called me while I was on the way to the rental car to tell me they didn’t have a car for me. UnacceptableReviewed 9 Oct. 2018
review fromkayak
10.0
Pros:Easy check-in, car was readyReviewed 18 Sep. 2018
review fromkayak
2.0
Cons:The van did not pick us up. We waited 40 plus minutes and had to take a cab to their location. The local phone number given to us went to a national location. We could not get info as to when we might have been picked up. The local Payless employee could have not been less helpful and offered no apology. We will never use Payless again.Reviewed 6 Aug. 2018
review fromkayak
8.0
Payless .. not bad, not amazing, but good enough!Pros:The price was good, no secret charges. The staff were very nice and I was in and out asap. Car was great and got me exactly where I needed to go!Cons:The shuttles take a long time but I understand why. I took a cab instead to find the NC airport location.Reviewed 5 Aug. 2018
review fromkayak
4.0
loss for wordsPros:car was fine.Cons:I had to wait at the airport for over an hour for a shuttle to the site. when I got to the site I had to wait for a car and it to be cleaned. I was really disappointed. I have used Payless in the past and was satisfied , I think I might have to really think about using u people againReviewed 17 Jul. 2018
review fromkayak
2.0
No pickup. No phone answering. Terrible customer svcPros:NothingCons:Sat on curb for 25 minutes with no shuttle circulating. Called local office number 4-5 times with no one answering the phone. Then called national 800 number, actually spoke to a human who assured me a shuttle was on the way. After waiting another 10 minutes I walked inside and rented from another company. Not worth the hassle and wasting an hour of your life waiting for their shuttle bus. Will not rent from Payless everReviewed 4 Jul. 2018
review fromkayak
2.0
Cons:I picked up the car with quarter tank of gas with 5536 meter mileage and returned the car with half tank full of gas with 5574 meter mileage. I only drove 38 miles for whole rental. I added 5.162 gallon of gas which is about half full of tank. Payless Car Rental girl wanted me to pay up to full of tank gas and charged me additional $18.07 for fuel charge. I felt I got robbedReviewed 11 Jun. 2018
review fromkayak
3.2
Car not ready, smelled like cigarettesPros:The car got good gas mileageCons:First the shuttle took 45 minutes to arrive, even after two phone calls. The car wasn’t ready so we had to wait 15 more minutes after getting there, even though we were almost two hours later than we had reserved the car for. The car was smelled like an ash tray and was filthy with crumbs in the cup holders and stains on the seats.Reviewed 16 May 2018
review fromkayak
2.8
Charlotte Airport Payless POORPros:Car itself was running and functionalCons:Extremely long wait for Charlotte Payless staff to pickup and drop off. rental is off Airport property No urgency what so ever Car war dirty Employees were confrontational with each other and customersReviewed 10 May 2018
review fromkayak
9.6
Great overall experience!Pros:Great price, Quick Service, no problems at all. Loved my little car and paid what I was originally quoted.Reviewed 28 Apr. 2018
review fromkayak
6.0
Never againPros:priceCons:1. shuttle from airport only ran every 30 mins. 2. car needed oil change and tire pressure sensor was on the entire time 3. charged $200 to my car on pickup, still waiting for credit to lower charge to agreed upon rate. 4. i was told office opened on Sunday at 9am to drop off car, but wasn't told shuttle wasn't avail for another 30 mins. fortunately for this rental they were in hotel and i was able to use hotel shuttle to airport. It wasn't worth the slightly better price to have to go off airport for rental.Reviewed 23 Apr. 2018
review fromkayak

Payless car rentals near Charlotte Douglas Airport

3315 Scott Futrell Drive, Payless car hires

Address

3315 Scott Futrell Drive

Hours

Thursday09:00 - 21:00
Monday09:00 - 21:00
Wednesday09:00 - 21:00
Friday09:00 - 21:00
Tuesday09:00 - 21:00
Saturday09:00 - 21:00
Sunday09:00 - 21:00

Phone

+1 704 399 7167

Top tips for renting a car from Payless at Charlotte Douglas Airport

  • Economy hire cars from Payless at Charlotte Douglas Airport are around 11% cheaper than other car types, on average

FAQs about renting a car from Payless at Charlotte Douglas Airport