Book Payless car rentals at Charlotte Douglas Airport

Charlotte, NC, United States - Douglas
2 Oct — 9 Oct
Charlotte, NC, United States - Douglas
Sat 2/10
Noon
Sat 9/10
Noon
Driver's age:

Pros

"Good car at a ."(in 641 reviews)
""(in 1903 reviews)
" eazy to access from airport."(in 147 reviews)

Cons

""Noe, no reservation held.""(in 2293 reviews)
"Did not have any s."(in 2308 reviews)
"Did not have any s."(in 2216 reviews)

Reviews

Overall rating4.9 OkayBased on 85 reviews
Cleanliness
5.2
Comfort
5.3
Overall
4.7
Pick-up/Drop-off
4.2
Value for money
5.1

Recent reviews

Traveller rating
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Find reviews that mention:
2.0
Pros:There was nothing about renting from Payless that was positive.Cons:1. The pick-up location was off-site of the airport 2. We waited 40 minutes for the pick-up van 3. When we returned car, there were customers returning cars, too. All were over charged, as were we. We were charged for not returning vehicle with gas, even though the tank had been filled less than a quarter mile from return location. 4. The office was completely disorganized. It normally takes less than 5 minutes to turn in a car with other companies. It took 30 minutes with Payless. 5. This was the 1st and last time we will rent from Payless.Reviewed 8 Aug. 2016
review fromkayak
7.2
A poor startCons:Waited for a shuttle at Charlotte airport for 20 minutes and then called twice to arrange a pickup. The first time the phone for the local office rang and rang... never answered. So I called the 800 number which promised to contact the local office. Continued waiting another 20 minutes and called the local office again. This time they picked up and promised that the shuttle would arrive in 10 minutes. Waited some more, but no shuttle. Since I knew the Payless counter was in a nearby hotel, several of us took the hotel shuttle instead. When I got to the counter I never received an explanation or apology. Once I got the car matters improved. Drove 1000 miles in a week with no problem. Had a very pleasant drop off experience in RaleighReviewed 4 Jun. 2016
review fromkayak
2.0
Cons:I had a reservation to pick up the car at 9PM. When we got to Charlotte at 9PM, we called Payless multiple times to get the shuttle so we could pick up the car. They never picked up. We used the 800 number to contact the company, and the company send that they would send a shuttle. 1.5 hours later, we found out from someone who works at the airport that the company has been closed since 5PM, and they already ran out of cars. Luckily, Budget owns Payless and rented us a car at the same price. I would not book with Payless again, even if my life depended on it.Reviewed 19 Apr. 2016
review fromkayak
2.0
Never using Payless againPros:Thank goodness Avis was able to rent me a car.Cons:Payless allowed me to book a rental car for 9pm, which is when they close. I was not able to rent a car after my flight arrived on Friday night. No one answered the phone and I was left stranded at the CLT airport waiting for a shuttle for 30 minutes. Obviously the shuttle never came. Unreliable, unprofessional, and disgusting. Went to Avis who was able to help me. The Avis counter said we might as well call it "Worthless" instead of Payless. Avis rents cars to upset Payless customers every day, and said that if Payless runs out of cars, they just close shop. Will never be using them again.Reviewed 3 Oct. 2017
review fromkayak
2.0
Need to provide their rental instructions PRIOR toPros:I liked the price, but never got the car so price becme a mute point. The booking price online also is not the final price. You don't see that until you get there.Cons:Ridiculous, unmarked location. Does not say hotel when provided address. Ridiculous rules for locals that are not provided when booking the rental. Locals should have current address on license and provide 2 recent pay stubs or bills with this address in order to rent a car. What rental company requires this much information and DOES NOT make that clear when booked? Went to sixt and they were excellent. I will never rent from Payless again. They are a headache and have ridiculous guidelines. Most places just need a current license and major credit card.Reviewed 23 Nov. 2015
review fromkayak
2.0
Not great service, but was it their fault?Pros:Nothing, I suppose it was easy to drop it off with the return guys in the parking deck, but I was told the wrong location and everyone complained that Payless had again told someone the wrong place to return.Cons:They also told me the wrong drop off point here in Charlotte, so when I went to the airport it was madness getting the car returned. They accepted it at the rental car location in the parking deck, but nearly refused the paperwork when I walked inside and waited in line at Alamo desk where I was told to go. The lady told me I would have to wait for an email from her boss to get my receipt and final charges, and here a full week later I've not heard a word from them. The price was great, but I would not use their service again.Reviewed 6 Jul. 2017
review fromkayak
2.0
Shuttle never showedCons:We waited an hour and they never came to the shuttle stop. Called many times and no one picked up. We had to rent a car from someone else once we arrived.Reviewed 20 Jul. 2016
review fromkayak
9.2
Pros:Great value eazy to access from airport. Even though office check in person was by herself because staff called in sick, she was very nice and quickly got people into their cars.Cons:Running short staffed on arrival pickup and picked up at different location that sign indicated. If another party calling hadn't been given new location would have missed bus and caused additional delay.Reviewed 23 Nov. 2015
review fromkayak
2.0
Worst experience everCons:The pickup location given by kayak is incorrect. I reached and found a boat repair shop! On asking around the workers told me lot of people come asking but there's no car rental here. Customer care didn't pick up the phone. Glad I didn't pay for it,. I had to drive to Atlanta and that got delayed. Never using kayak again.Reviewed 7 Nov. 2016
review fromkayak
6.4
Make sure you call the office for the shuttle to pPros:friendly staff, good selection of vehiclesCons:Nowhere on the reservation did it state that i must call to have the shuttle come to the airport to pick us up to take us to the offsite rental office. We waited a long time before calling.Reviewed 1 Feb. 2016
review fromkayak
8.0
Pros:Good car at a great priceCons:They are severly understaffed waited 45 minutes to pickup car related to only having one person working. She was extremely efficient and worked hard but was a lot of work for one person!Reviewed 4 Nov. 2015
review fromkayak
2.0
Cons:No car available, no reservation held. Had to go without a car.Reviewed 28 Jul. 2017
review fromkayak

Payless car rentals near Charlotte Douglas Airport

3315 Scott Futrell Drive, Payless car hires

Address

3315 Scott Futrell Drive

Hours

Monday09:00 - 21:00
Tuesday09:00 - 21:00
Wednesday09:00 - 21:00
Thursday09:00 - 21:00
Friday09:00 - 21:00
Saturday09:00 - 21:00
Sunday09:00 - 21:00

Phone

+1 704 399 7167

Top tips for renting a car from Payless at Charlotte Douglas Airport

  • Economy hire cars from Payless at Charlotte Douglas Airport are around 11% cheaper than other car types, on average

FAQs about renting a car from Payless at Charlotte Douglas Airport

  • On average a hire car from Payless at Charlotte Douglas Airport costs $64 per day.

  • 3315 Scott Futrell Drive is the closest Payless hire car location to Charlotte Douglas Airport. The telephone number for this location is +1 704 399 7167.

  • Yes