2.0
Despite our reservation, there were no cars when we arrived at 2am, and had no options to get another car. this was an absolute nightmareReviewed 12 Apr 2026
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4.0
The pick up took quite a while. It was just difficult getting to the lot. I got instructions in email and then different instructions from employees. Then getting to the lot took about an hour of waiting and riding in a bus then a van….. I guess that’s what I get for going cheap!Reviewed 2 Apr 2026
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4.0
They need to provide a person who speaks English better because there were issues with our rental that were hard to put across. I ordered an SUV but one wasn’t provided. I was told that it would be available in a week which meant we had to drive back to Rio Hato to exchange it. And when we did that, it was to find that it still wasn’t available. I was not happy but to give the gentleman his due they did drive the car to us that same evening. Unfortunately, with the amount of luggage that three of us had the smaller car was just not convenient. It’s not likely I will be renting from economy again.Reviewed 17 Mar 2026
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2.0
Please ask about insurance options because they do not tell you. When I checked in they asked if I would like the insurance option to cover the other car or the hire car. I said I would like the insurance to cover the hire car. So it was $55 per day which I am ok with. I clipped the mirrors of the hire car so when I got back to drop it off they charged me $us1000. I said I thought I paid for the car to be covered and then she says no that’s the $75 cover option. I said I’m sure I would have paid $20 extra per day to forego the excess. Anyways nothing I can do about it now but please ask for ALL of the coverage options. For your own good, in LA you’re bound to have an accident.Reviewed 7 Mar 2026
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2.0
My flight was delayed by 3 hours and vendor didn’t allow for a delayed pickup or driver transfer. No refund was provided as well.Reviewed 26 Feb 2026
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6.0
They rip you off with insurance. It was 2.5x the cost of the rental. Wtf. Dishonest and confusingReviewed 25 Feb 2026
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2.0
The pickup process was SO LONG! We were probably in line for two hours to pick up our car. We also needed to provide insurance information that required me to log in and find dates, amounts, etc. If I'd known this in advance, it could've sped things up.Reviewed 24 Feb 2026
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2.0
Couldn’t be worse, called them a week before arriving to confirm said everything was good, arrived at the airport and called and said we have no cars, I booked this months in advance, ended up getting a car from budget at the airport and paid $300 more. Never again with economy rent a car. Never got a call back from them, nothing!!! Kayak should be ashamed dealing with a company like this! They had passed it off to a company called caprent.Reviewed 23 Feb 2026
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6.0
Going into the rental, I was familiar with Economy having used them previously and thought it okay enough to return, based primarily on the rate and the previous experience. The car I received was perfect. It was what I rented and was clean and ran very well. Here's where the "other shoe" drops. I purchased the collision insurance offered when I rented the vehicle, really just as a back up. I planned on self-insuring the rental on my personal policy like I have done multiple times before. Just to be prepared, I brought a copy of my policy for the agent to see if there was any questions that required documentation. First, she told me that the extra insurance that I purchased at the point of rental was not good enough. Then I showed my policy to her, when she told me that their vehicle wasn't covered on my policy. Being stuck and needing to get where I was going, I relented and paid for their insurance. In the end, the insurance was twice the cost of the full rental. Had I realized that this was going to be the case, I'd have gone with one of the bigger agencies that do have on-site access. Just buyer beware.Reviewed 22 Feb 2026
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2.0
The car smelled strongly of cigarette smoke and had tires that were nearly bald. We never picked up the car because of this. We attempted to contact the Economy via phone and email (their office was closed) to request a change of car or a refund, and never heard back from them. Dishonest agency peddling substandard and unsafe cars.Reviewed 19 Feb 2026
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4.0
include liability insurance in your original quote which is required by Florida. Made it over my budgetReviewed 18 Feb 2026
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8.0
Everything was good. The only issue was when we picked up the car it took an incredibly long time. The staff moved slowly and didn’t seem eager to help us. On the contrary, when we dropped it off, I was very impressed with how quickly they came to look it over and take us to the airport.Reviewed 11 Feb 2026
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