Book Hertz car rentals at San Diego Airport

Reviews

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Traveller rating

Excellent

11

Good

4

Okay

2

Mediocre

1

Poor

0

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car was cleangreat experience

pick up the carwrong location

car availablelocation was closed

rented a carcredit card

pick up and dropcustomer service

friendly staff

10.0

Pros:The staff in San Diego were GREAT!! Very nice and helpful.Cons:Nothing!Reviewed 2 Nov. 2020

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8.0

Pros:Yes, the staff was friendly at pick up and drop off and it was very smooth and easyReviewed 22 Jan. 2021

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7.6

Cons:If available an upgrade option would have been great .Reviewed 18 Aug. 2020

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8.0

Pros:Car clean and ready to go. Drop off very easy and quick.Cons:SAN airport pickup took a while. Counter attendant was friendly but running three agency (Hertz, Dollar, Thrift) all from the same area impacted the customer appreciation.Reviewed 23 Feb. 2021

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2.8

Pros:There was nobody at the drop off so I had to make an express drop-off but I'm concerned about nobody being there.Cons:Drop -offReviewed 7 Sep. 2020

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6.0

Change / cancellation policy is not customer friendlyCons:I had to cancel my flight and change my car rental reservation the day before the trip due to a family emergency. My wife was still going on the trip, so I called to change the reservation to put down her name as the driver instead of myself. The Hertz representative couId not do this for me without canceling the reservation and making a new one in her name, even though we have the same credit card account. As a result, I had to pay a $100 cancellation fee even though we still ended up renting a car from Hertz. I do not think that this is a reasonable or customer friendly policy.Reviewed 6 Sep. 2017

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6.4

Terrible customer servicePros:Car was fine, clean, no complaintsCons:Check in counter run by people who clearly didnt care they had a line as I spent 15 minutes standing there while they had personal convos (1 woman was actually working, the other 3 we're just leaning around chatting and texting). Then, the lady in the booth where you exit was having personal convos with almost every car. Took nearly 30 minutes to exit while every other booth was getting cars in and out about 30 seconds at a time. This is a garbage company, and I wont be using them or their affiliates (dollar, thrifty) again.Reviewed 11 Sep. 2018

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4.4

Check in processPros:NothingCons:The staff member at check in did not explain the potiental added fees for additional services. When asked questions she had a difficult time and was inpatient with me because I was asking questions prior to accepting additional services. Due to this I declined all additional services. Also no represenitive met me at the car location. Instead was told just to pick a vehicle out. Other car rental businesses have a represenitive during this time, why not Hertz? I probably will not try Hertz rental again due to this experience. Better experiences at the other companies and cheaper too.Reviewed 23 Mar. 2017

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10.0

Cons:Staff trying to sell add ons to the rental car when it is not required is unacceptable. I felt pressured to pay for insurance which I already had. This is unacceptableReviewed 4 Apr. 2021

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10.0

Pros:Courteous & professional!Cons:Pleasant experienceReviewed 25 May 2021

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4.0

Pros:They had a car.Cons:Not waiting in line in the wrong line. It took almost an hour and I had someone who was ill waiting in my car. When you turned on air conditioner, it smelled like dog feces!! But because it had taken so long we just kept car instead of going back and getting another one. When we went to final check out they said we didn’t have the extra car insurance which I should have already had on, so they added it but I had to keep checking my credit card to make sure I wasn’t double billed. The car had a whine during the whole 700 mile trip!Reviewed 10 Jun. 2021

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7.6

Hertz doesn't know what they're doing!Pros:1. Great cars, clean, low mileage, and free of defects. 2. Friendly customer service rep who thankfully was patient enough to resolve the issueCons:1. Charges more for Gold than non-Gold 2. Internal confusion about my very simple reservation done via KayakReviewed 3 Nov. 2015

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• How much does it cost to hire a car from Hertz at San Diego Airport?

  On average a hire car from Hertz at San Diego Airport costs $46 per day.

• What is the most popular hire car from Hertz at San Diego Airport?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked hire car type from Hertz at San Diego Airport.

• Where can I find Hertz hire cars at San Diego Airport?

  3355 Admiral Boland Way is the closest Hertz hire car location to San Diego Airport. The telephone number for this location is +1 619 767 5700.

• Does Hertz offer shuttle or airport pick-up services from San Diego Airport (SAN)?

  Yes