Book Payless car rentals at Tampa Airport

Tampa, FL, United States - Tampa
27 Sep — 4 Oct
Tampa, FL, United States - Tampa
Mon 27/9
Noon
Mon 4/10
Noon
Driver's age:

Pros

"great location and very s"(in 1903 reviews)
"Very easy to ."(in 1857 reviews)
"Excellent price and "(in 182 reviews)

Cons

"Inconvenient location Terrible ."(in 270 reviews)
" has strong cigarette smell."(in 2308 reviews)
" has strong cigarette smell."(in 2216 reviews)

Reviews

Overall rating5.2 OkayBased on 275 reviews
Cleanliness
5.6
Comfort
5.8
Overall
4.7
Pick-up/Drop-off
4.7
Value for money
5.1

Recent reviews

Traveller rating
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Find reviews that mention:
4.0
Pros:Once we actually got to a staff member (after waiting in line for over an hour because the Payless, Avis, and Budget counters were all combined), he was very polite and helpful. The car was new and it was very nice. Drop off was an ease.Cons:A warning at least would have been nice about the lack of staffing or the possible extended wait times. The fact that I set a pick up time and expected to go to the counter to get my car, but waited in line for over an hour instead was frustrating to say the least. I have appreciated an offered substantial upgrade or refund for the inconvenience.Reviewed 19 Jan. 2021
review fromkayak
3.6
Dishonest companyCons:When I got to the rental place, I had to wait a while before it was my turn to pick up my car. The agent told me the only car in the price range I reserved was a Dodge Caravan, when I requested a compact car. I ended up paying an extra $20 to get a car that I wouldn't die in. When I was given the choice of paying $30 to cover gas and the company would fill the car as a convenience fee or to fill the car myself, I told the agent I would fill it myself because I knew filling the tank would not cost me $30. When I returned the car and looked at the bill, I noticed they charged me the $30 convenience fee anyway! I requested a refund and explained to them that I returned the car with a full tank of gas, the only way they would refund the $30 is if I could produce a receipt, not a bank statement, that shows that I filled the tank within 5 miles of the drop off site! I, of course, didn't save the receipt because I didn't think I would actually have to show that the tank was filled. This is a dishonest company full of scumbags and will never rent a car from them in the future!Reviewed 10 Mar. 2016
review fromkayak
5.6
OKay experience - will book with terminal based reCons:Off airport pickup. Had to wait about 15 mins for the shuttle to take us to the car rental. Car smelled of toxic cleaning chemicals.Reviewed 21 Oct. 2015
review fromkayak
2.0
I was not expecting thatPros:At least he helped me to get another car at other companyCons:Everything, i showed up on time and i wait more than 20 mins and the place was empty. Then after my online reservation and all the employee told me they can not let me rent a car because i am using a debit card and for that reason they need to run a credit check on me. No problem with that but where is stated that a person paying with a debit card it can be rejected because of the credit score? The employee was good and was not his fault but they will need to have a paper explaining that to the customers.Reviewed 21 Nov. 2016
review fromkayak
2.0
Never againPros:At least the car ran okayCons:Customer service is abysmal. The service is like nothing else compared to other car rental companies. It was a long wait to get the car initially. They check you out at the counter and then for some unknown reason you wait and wait to receive your car. When returning the car normally you pull in and there's somebody right there too quickly check you out. Not here. I waited and waited and had to walk over to some window and waited again. The staff at this location is remarkably indifferent to customers. Make no mistake, you will not be treated like you normally would be at other car rental companies. I guess their name says it all. You Payless and that's just about what you get. I would not rent again from Payless.Reviewed 9 Apr. 2017
review fromkayak
2.0
Be wary of a local rental.Cons:We were unable to rent this car. Upon arrival they said we needed to have a local bill as proof of residency, nothing else was acceptable. I don't know about you, but we don't generally travel with copies of bills on our person. There was nothing in this Kayak reservation that indicated we needed to bring one. We have traveled numerous times by renting the car the day before and returning it in time for our flight the next day. We ended up having to take the airport shuttle made for an even longer airport wait as bad weather made the driver show up early then our plane was hit by lightning before we arrived delaying the flight by several hours until they could get a replacement.Reviewed 6 May 2016
review fromkayak
5.6
Pros:Car was clean, with low mileage.Cons:I had a number of problems with a recent rental car which was secured through Kayak. The salesman did several unwelcome things. He insisted on giving me the gas pre-purchase option, which I refused after informing him that I was not going to be using even a single tank of gas. Then, he assigned me a different car without informing me of the difference in price. It was only made apparent when I inquired about the price difference (over $50). Then when I requested that he give me the original car, he refused. As I had been waiting already 20 minutes, I gave in. The car was fine, and I was certain to fill the gas tank just before brining the car in. When I dropped of the car, I had over a 15 minute wait for a shuttle (which actually never showed). Another driver came out and took a shuttle sitting on the lot after there were about 6 parties waiting for a ride. Finally, when I asked for a receipt (especially in light of the difficulties with hidden charges for the rental), I was told that the "printer is down" and that I would receive an email receipt, which never happened. I still don't know how much my card was charged, which I have attempted to contact Payless about.Reviewed 14 Nov. 2016
review fromkayak
2.0
This place is a scamPros:NothingCons:This place tried to pull a bait and switch. First, it took 45 minutes and two phone calls before a shuttle finally showed up at the airport. Then, the price that I was quoted went up twice in three minutes when I was trying to pick up the car. There was a fee for roadside assistance, which I didn't need because I have AAA. There was a fee for them picking me up at the airport, which they could barely manage to do. They then told me that even that was an estimated price and it could end up being more in the end. They literally wouldn't give me a set price. In the end, I ripped up the contract and demanded they take me back to the airport and rented a car from Enterprise for less money. This company is not reputable. Don't ever rent from them.Reviewed 8 Dec. 2015
review fromkayak
2.0
Payless did not respond to callPros:I was able to reserve it easily on KayakCons:The location was closing at 1 AM, my flight landed at 12.30, so I called them up as soon as I came outside to realize that there are no shuttles. No one picked the call even at 12.45, I would have been able to take a Taxi or something. This is the most horrible service any Car Rental Agency could provide at any point. As a word of advise, if your store closes very to client's arrival, make sure that the customer is notified about the store close time. If you have accepted the reservation, please have someone in the tore to pick the call at atleast. This incident almost ruined my vacation. I had pay for another Car Rental Service for booking another car.Reviewed 3 Nov. 2015
review fromkayak
4.4
Pros:Car was OK.Cons:1) Flight delayed 5 hours. Came in late. Payless was closed from 1:00am to 5:00am. 2) Decided to wait 40 minutes for Payless to be open and send shuttle. Shuttle never came. We had a 5 year old with us! Is there no humanity? 3) Multiple calls to payless where they told us shuttle was on the way, they lied to us, it was not on the way. 4) at: 6:00 am, out of frustration, we took another rental car shuttle. They did not have a car for us, but got us eventually to Payless (Thanks!!). 5) Payless decided our contract was null and void since we were "not there on time" due to our 5 hour flight delay. Payless charged us more than the contract. In Summary, if you are thinking of using Payless, pay more and save yourselves!!!!!! They are short staffed, and have no incentive to treat people well. They really don't care, in my experience, customers to them are an inconvenience.Reviewed 5 Apr. 2017
review fromkayak
4.8
UPCHARGESCons:The base price was as quoted. But the taxes and fees were way higher. Also I was told at the desk that Road Hazard Insurance was mandatory. Then they pre-charged for gas with the agreement that if I returned the car with a full tank (which I did) that they would reverse the gas charge. So I returned the car to a different FL location and was hit with a $75 charge. That's okay, I agreed to that. But they couldn't reverse the gas charge, so I paid $54.72 for gas even though I returned it with a full tank. So My initial $87 rental turned out to be $210. If you add the $75 drop off charge to the expected $87 rental, it should have been $159 not $210.Reviewed 21 Sep. 2017
review fromkayak
6.8
Pros:Fast Shuttle back to the Tampa airport terminal.Cons:I reserved a compact car, but was told when I arrived to pick it up that I would have to wait for an indefinite amount of time till one would be ready. So they asked if I would like to upgrade to a larger car which I did not need. When I told them that I was alone and didn't want to pay for a larger car, they then told me that they had a new pickup truck available at the lower price. I finally accepted it use allthough it would use twice the fuel as the car I had asked for. They also were trying to get me to take their insurance even though I showed them my personal car insurance covers me when I rent a vehicle. So except for accepting a vehicle that I didn't want, I managed to get out of the office without being talked into getting anything else that I didn't want or need.Reviewed 2 Oct. 2016
review fromkayak

Payless car rentals near Tampa Airport

5409 Airport Service Rd, Payless car hires

Address

5409 Airport Service Rd

Hours

Monday05:00 - 23:5900:00 - 01:00
Tuesday05:00 - 23:5900:00 - 01:00
Wednesday05:00 - 23:5900:00 - 01:00
Thursday05:00 - 23:5900:00 - 01:00
Friday05:00 - 23:5900:00 - 01:00
Saturday05:00 - 23:5900:00 - 01:00
Sunday05:00 - 23:5900:00 - 01:00

Phone

+1 813 289 6554

Top tips for renting a car from Payless at Tampa Airport

  • Intermediate hire cars from Payless at Tampa Airport are around 2% cheaper than other car types, on average

FAQs about renting a car from Payless at Tampa Airport

  • On average a hire car from Payless at Tampa Airport costs $38 per day.

  • Intermediate (Hyundai Accent or similar) is the most frequently booked hire car type from Payless at Tampa Airport.

  • 5409 Airport Service Rd is the closest Payless hire car location to Tampa Airport. The telephone number for this location is +1 813 289 6554.

  • Yes