8.0 Excellent21 Oct. 2021
The car ran very well and the office staff were excellent. My only 2 issues which ranked a good instead of excellent were: the window cleaning was awful and the cleaning smell was nausiating. The front window had a fog look to it. I had to rub it down to see clearly. I only drove with the windows open for the first 4 days as the cleaning smell was overpowerful and made me nauseous.
2.0 Mediocre18 Oct. 2021
My experience with EasiRent car rental at 5124 West Cypress Street, Tampa Bay, Florida 33609 on 10/05/2021. The person I dealt with was Andy S. (AS7) on the rental agreement. I am disputing $84.00 for the toll package sold to me and $14.41 for additional fees and taxes because of the toll package charge for a total of $98.41 in dispute. Everything started out ok until Andy S. got to the up-sell portion of the car rental transaction covering insurance, tolls etc. After declining all of the insurance offered to me, he asked if I was interested in buying the toll package that they had to offer for $12.00 a day. He told me that it covered any and all tolls I would go through for the time period of renting the car. (7 days) I asked him why I would need a toll package because I’ve been in the area in the past and don’t recall going through any tolls. He asked me where I was heading. I told him I was going to Treasure Island on the coast. He then told me in no uncertain terms that there was an unmanned toll booth (all electronic license plate readers or transponder readers) to get on and off of the island and if I did not buy the toll package that I would be charged for any toll I went through plus I would also be charged a $25.00 administration fee for each toll. He then told me that buying the package for $84.00 for the seven days would give me the freedom to go on and off of the island as many times as I wanted without more charges. So, ONLY based on his misrepresentation about the tolls and his insistence that there were unmanned tolls booths on the way to and from my destination did I buy the toll package. After using the car for the seven days and going anywhere I wanted to go, I never went through a toll booth nor did I ever see one or hear of one in the area. I believe Andy S. lied straight to my face to up sell the toll package me. When I returned the car on 10/12/2021 I confronted Andy S. about the way he sold me the toll package and told him I never went thought a toll the entire time I had the car. He got very defensive and told me “Well you agreed to buy it.” I told him “Yes only after you lied to me about the toll issue”. He then walked away shrugging his shoulders saying “there wasn’t anything he could do about it.” After I got home, I tried to call the location a few times to try to talk to a manager but the phone just rang and rang without anybody answering it. I then tried to call the corporate office. When the call was answered by an automated answering system, I was put on hold for a few minutes then disconnected. After a couple of tries I gave up. After all of this this happened, I took some time to read some reviews of this place and noticed several other people complained about the same tactics used on them including the toll package and up sell and nobody answering the phones. Thank you, Ron Faucette
1.9 Horrible17 Oct. 2021
I will NEVER rent from them again. Pickup at airport on Sunday morning was a long wait. Customer service rep (Judy) was courteous and friendly...really wanted me to activate SunPass for tolls, but never mentioned how much it cost. We were half an hour early; told full size reserved was not available, provided with Nissan Kick SUV. Drove from Easirent to IHOP (1 mile) and Malfunction warning showed up on Dashboard. Took the car directly back to Easirent and was told this was okay. The company disabled some of the features and it was just fine to drive the car. Drove to Sailport Waterfront Suites, 3.7 miles from Easirent with malfunction warning all the way. Parked the car and did not drive it until Wednesday morning. Drove to Clearwater Mall, 10.4 miles from Sailport with malfunction warnings. Started car to return and saw Key Malfunction; emergency brake malfunction, warning lights for ABS, tire pressure, and several others. Stopped at gas station to top up. Realized Gas Gauge and Speedometer were not working. Drove back to Sailport VERY Carefully and tried to call Easirent. Finally got thru to Easirent and my husband was told he could bring it in and swap for another car, but if he just wanted to turn it in, there would be no refund. It was due back Saturday morning anyway. He decided to just park it. Tried to use it Friday night to go to dinner, but the car would not start. Left it in frustration. When he returned he tried to call Easirent, no answer, finally got an answer and was told that it was our responsibility to return the car. No assistance from Easirent. I took over at this point and called Progressive (our insurer) for Roadside assistance (GREAT service!). While I was on the phone arranging a tow, the rep asked if the car could be placed in neutral. I went down to try and the car started! I put the tow on hold and my husband immediately took the car back to Easirent to turn it in. Still showing malfunction warnings. Of course, no warnings showed up when their rep got in the car and started it at Easirent. I was told by my son, that the rep tried not to smirk, but wasn't really successful at being sincere in apologizing and assuring my husband that the car would not be rented out to anyone else before being completely checked out. Never Again!
1.9 Horrible12 Oct. 2021
Place was closed when I arrived. I am having trouble getting a refund.
5.9 Okay6 Oct. 2021
The car could have been cleaner. The property does not answer their phone.
1.9 Horrible3 Oct. 2021
Waited 3 hrs for car.When i complained, was told if i didn't like it to go back to airport,so i did.From the time i left there,back to the airport,rented car from alamo and was on the road in 30 mins.place was filthy,nasty ,holes in the wall.nightmare!
1.9 Horrible26 Sep. 2021
Office was supposed to be open at 6am. Had difficulty contacting the office. We waited at the airport for almost an hour before the shuttle picked us up. Once we arrived, no one was at the front desk and we waited for about 15 minutes. Person was rude and in the end, we ended up paying 3x the original booking fee, plus a $250 deposit. When we received the vehicle, it was dirty inside and out.
3.9 Mediocre20 Sep. 2021
Seemed a bit unorganized and under staffed to accommodate all their customers. The SUV I got was not very clean, smelled of smoke and was dinged up all over the exterior. I guess you get what you pay for since the price was very low.
7.9 Good19 Sep. 2021
Check in was a little slow but it was cheap so worth the wait
1.9 Horrible12 Aug. 2021
Had to rent a car because mine was in the shop, mechanic originally told me it would be a few days. However they managed to fix it same day. Brought the rental back within 4 hrs (15 miles) to do a prorated return however was told they do not do returns once the car leaves the lot. So I pay the same regardless of using it for 4 hrs or 5 days but the earlier I return the earlier I get my 509 deposit back.