Reviews for Enterprise in Oakland
- All reviews 100%
Based on 117 reviews
24 Jul 2017
Pros: Great service! Everyone was helpful and friendly! And it was a short drive to In n Out to start off a west coast trip right!
15 Jul 2017
You get what you pay for
Pros: I liked that I got a clean brand new vehicle to drive for a reasonable price, unlimited miles and good on gas. The people that worked in the store were great, got me into my car quickly and out of there in no time
Cons: I did not like that this was the most Base model you can possibly buy. Literally the only Hyundai Accent that doesn't come with cruise control (65$ part btw) Also, for a car with only 2000 miles on it, the AC took an insanely long time, like 5 whole minutes, no joke, to even begin to be cool if the car had been sitting in a sunny parking spot. I was super baffled by both of those things,
13 Jul 2017
No power locks?
Pros: What kind of car company rents a car in the 21st century without power locks and power windows. Besides that there were no floor mats, with a hole in the carpet, and the gas cap fell off. I have the same model car they rented me, but 9 years older, with 120,000 miles more and my car drove better. It worked, but poor mgmt
5 Jul 2017
Pros: Agents were friendly and car was great however.....
Cons: No one informed me about the car's locking system. I went camping and purposefully left the keys in the car console so they wouldn't get lost in the wilderness. The next morning, the car had auto locked itself with the keys inside! Enterprise roadside assistance told me I was the second person to call that morning with the same problem!!! I was charged $58 to get the keys out!!
4 Jul 2017
Excellent in every way.
Pros: Everyone was so kind, professional, and helpful.
18 Jun 2017
Not a great experience
Cons: The car they tried to give us at first smelled like smoke and marijuana. The didn't clean the car before they gave it to us so it was pretty dirty. They have is the car with only 1/4 tank of gas...I could go on...
16 Jun 2017
Pros: Friendly staff. The location is a little hard to find.
8 Jun 2017
Pros: Free upgrade .the Ford Fusion was a comfortable ride. The folks at the counter were great to work with.
Cons: Didn't notice that the back up window was scratched
30 May 2017
Pros: very friendly service by the folks working at the pickup location
16 May 2017
Pros: The car was a little unkept inside when we received it but is was no big deal. I still loved my experience and would recommend them to a friend in a heartbeat.
Cons: Everything about my experience was delightful. The staff, the vehicle, the location, pick up and drop off were all wonderful.
15 Apr 2017
Pros: When we dropped off the car we got a 15% discount for our next time.
Cons: When asked to be picked up they told me to take Uber or a cab and they would deduct it from our total bill. They could tell I wasn't happy about that suggestion and then had a pick up from a very unhappy driver. It was an uncomfortable ride to this Enterprise. Although the manager (very cordial) apologized for the problem, still we were asked if we wanted to pay for an upgrade. Frankly they should of comp an upgrade. The car was not very clean. I had to ask to clean some writing on the windshield but it was still dirty and hard to see through.
9 Apr 2017
Pick Up/Reservation Process and Unsafe Indoor lighting in car
Pros: Nice and clean Friendly employees
Cons: Interior lighting for night driving much much brighter than the road. Had to drive with one hand over that bright blue screen- dangerous with infant in the backseat. Had to make reservation online on my phone before I could do anything at the counter at airport Enterprise. So hard while traveling and with changing plans while traveling with an infant. Took over an hour to get everything squared away.
4 Apr 2017
Clean and worry free
Pros: Car was clean and problem free
31 Mar 2017
Pros: Ordered a car at the airport and the rental site was located off site
Cons: Nothing. I cancel the rental and went direct to the rental car company.
18 Mar 2017
Everything went perfect
Pros: Everything went smoothly and quickly, staff was very helpful.
13 Mar 2017
Flexible drop off charges
Pros: Enterprise waives one way drop-off charges if you do not drop at an airport location. This saved us nearly half of the cost.
6 Mar 2017
Pros: Superb Customer service. Ny was particularly excellent.
3 Mar 2017
Excellent service and staff
Pros: What an excellent staff this Enterprise unit has. Everyone was kind, helpful, and full of energy. The office was hectic and busy, but I still felt like a valued customer. I wish this Enterprise was in my home town so I could go visit them all the time!
Cons: The car came on empty, but the office did reimburse me for the extra gas I put in.
22 Feb 2017
Location closed before we eeached
14 Feb 2017
From Michael Kelly
Cons: I asked for a car at the Oakland airport. Turns out I was given a car at a downtown location without being informed that was the case. So instead of getting a car for $135.01 at pick up as was confirmed for me [Enterprise 1234384585COUNT] I had to pay $317.31. I feel completely duped. I complained to the local enterprise manager but he would not help. I'll never use enterprise again. Neither Price line or Enterprise alerted me to the problem before I was placed in a car and ready to go at the airport. The car I thought I booked was consistent with the cost of a car at Oakland airport I had rented several weeks earlier.
12 Feb 2017
Pros: Very nice folks working there
Cons: They close at noon on Saturday
12 Feb 2017
i have been charged more than the agreement for no
Cons: tried to contact Enterpise by email but no response.
10 Feb 2017
More than meets the Eye
Pros: They did not have a Standard Sedan my reservation was upgraded to Small-SUV free of charge. Vehicle performed adequately and am glad that the mileage that i used was not an extra fee. Only spent $45 for gas the week that i had it. The pickup and Drop off was Simple and quick. Deposit refund Credited back to my bank account the next day.
Cons: Liability insurance was brought up at the time of pick up and ended up having to pay about $100 more that originally anticipated. Also the fact that they have no free roadside assistance already included in the amount of excess fees that i had to pay for the rental.
13 Jan 2017
Pros: The friendly staff and manger at the 98th location in Oakland.
Cons: No one picks up a phone call or returns a call.
9 Jan 2017
Car was great. Service at pick up desk was too pus
Pros: Once I was able to get past the pushy clerk, who kept trying to up sell me on the rental, the agents in the lot were efficient and friendly.
Cons: Pushy desk clerk (Matt I think) kept trying to up sell me on upgrading my rental and adding unnecessary extras. Very annoying and off putting.
5 Jan 2017
Excellent trip -- great service
Pros: Vehicle was in great condition. Latest minivan with nice technology and features. Drove well and smoothly. Good gas mileage. Pickup went very smoothly and painlessly. So easy and quick. Was in and out in 10 minutes.
Cons: Had to go offsite at airport to save $900
4 Jan 2017
Pros: The staff know what they're doing. They had me in and out for both pickup and dropoff in a matter of minutes. Also, the fee was exactly as expected. No hidden charges. Which is WAY more than I can say for Budget rentals (avoid that place like they have the plague).
3 Jan 2017
More than expected
Pros: Had a maintaince warming the whole two weeks I used it. Cost more than quoted.
2 Jan 2017
Great service, uncomfortable car.
Pros: Customer service at the airport was great, very helpful and friendly. They also moved us through pretty fast even though it was holiday travel week.
Cons: The car wasn't comfortable. They were out of the type of car we had rented so moved us to another type that wasn't comfortable at all. They promised a discount for the change but the receipt wasn't clear when we returned the car. Traveling with children during the holidays and catching a flight out meant I now have to call to try and iron it all out. Overall a good experience.
5 Dec 2016
Pros: Customer service was awesome. No problem s or issues at all...!!
24 Nov 2016
Pros: Fast and easy service.
8 Nov 2016
Pros: Fast, easy, great customer service. It was worth spending the extra cash for me
Cons: Pricier than some of the other companies but was worth it in the end.
7 Nov 2016
Enterprise, Oakland, CA
Pros: Friendly customer service and reasonable pricing.
Cons: Interior could have been cleaner.
7 Nov 2016
Pros: The staff was amazing!!!
29 Oct 2016
Pros: easy and quick pick up. friendly people
25 Oct 2016
All the employees were GREAT!
Pros: I interacted with three employees and all were very helpful and friendly.
Cons: No one told me I couldn't return the car to the place I dropped it off so I was confused when I arrived and was told to take the car to the airport. Not a huge deal but... Joe
24 Oct 2016
Pros: Both employees were very friendly and helpful. They made us feel very welcomed and answered all questions without hesitation. Two very fine representatives for the company.
Cons: Can't complain. Maybe just a quick vacuum and wash would be a plus.
22 Oct 2016
Pros: My car reservation was confirmed and questions answered ahead of the car rental. Enterprise picked me up from the public transportation and brought me to the rental agency with very good service. It was raining so I was especially happy about this. The car was well serviced and new. The process was more efficient than many rental agencies. I was very pleased with their service. Very economically priced.
17 Oct 2016
Unexpected Delays in the Rain
Pros: It was raining when we arrived to pick up the car. The car still needed to be cleaned on the inside from the previous driver, so since it was taking a while, the agent offered us an upgrade at no extra cost to us. Enterprise compensated us for the time delay.
Cons: I can't really think of any part of this automobile rental experience that I didn't like.
15 Oct 2016
Trust, But Verify!
Pros: The Enterprise Staff eventually accommodated me, but the location the suggested airport rental was actually downtown.
Cons: Car was clean & like New.
9 Oct 2016
Misleading search result
Pros: I like Enterprise & prefer to use them for my car rentals
Cons: What I did not like about this Kayak listing was that I searched for car rentals at the Oakland, CA airport. The search result gave me an Enterprise location that was 30 minute drive from the airport, with no shuttle service. I felt the search result was misleading. Fortunately, I checked the address of the Enterprise location provided by the search result, and found out it was not at the Oakland airport. I was able to cancel the Kayak reservation and book directly with Enterprise for a car at the airport.
2 Sep 2016
Pros: The staff was very friendly and the service was fast.
28 Aug 2016
Pros: Just about everything. Best I can say, "Our trip/car was uneventful" and I mean that in the best way!
Cons: Couldn't figure out how to turn the radio off so had to just turn down volume. There wasn't a manual in the glove compartment to instruct. Also, heating/AC operated in an odd manner...
23 Aug 2016
A minor hiccup or two, but good value
Pros: The car seat was brand new and the vehicle was clean. The gentleman who helped us into the vehicle understood our initial frustration (as our flight was delayed + I lost my license somewhere on a SW flight) and was quick to help us move through the process. We did receive a upgrade as the class of vehicle we had ordered was unavailable.
Cons: Just a couple of things - 1) Customer service wasn't terrific on the phone. When we tried to make an adjustment, we were told - "just do it when you get here". 2)Not a fan of the Dodge that we had as it just isn't a well put together car. When we brought it back, we were accused of damage - as a plastic piece was out of place along the front bumper. When I placed a finger on it, it popped back in. The guy was just doing his job pointing something out, but not only did it handle poorly - it didn't hold up well (I know for a fact I didn't hit anything).
14 Aug 2016
Cons: The drop off fee was more than the car rental fee - big rip off!
1 Aug 2016
Pros: Great customer service from all staff. I was very surprised - you typically don't get very friendly, happy and sincere service from most rental companies. This location had great phenomenal customer service and would recommend.
16 Jun 2016
Pros: value and ability to drop at another location
Cons: Truck wasn't ready when we arrived. No gas andbhadbto he cleaned.
26 Apr 2016
Pros: Positive attitudes of staff and quality truck rental.
Cons: Had to book online to get unlimited miles.
15 Apr 2016
Worst experience of my life
Pros: Nothing the price got me there
Cons: The manager was very disrespectful and the car reeked of marijuana and the mgr tiffany is unprofessional she told me my rate on a premium was wrong it should've been higher and made me feel undesired as a customer I'll never go back there.
17 Jan 2016
Great car, nice people, a little lacking on the de
Pros: Low mileage Infinity. Pleasant people. Fast return.
Cons: Car looked like it hadn't been cleaned upon previous return. No biggie. A damp rag took care of the drips, dirt, and dust. Sometimes things get missed and this was one of those times. That was only flaw.
5 Jan 2016
insurance con game
Cons: This car rental office screwed me on one day of rental cost and, and this is the part I hate (and couldn't reverse), 7 days of "basic insurance". My total bill was more than twice as high as the price I signed up for through Kayak. And they still haven't managed to send me the bill, they just called me and charged my card,
24 Nov 2015
Pros: Great customer service. Really. Car was great for what we needed.
Cons: Some of the pricing was different than what was listed online.