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One location in Inwood
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Reviews
10.0 Wonderful
Jan 2022
6.0 Okay
Nov 2021
2.0 Poor
Apr 2021
Pros:
the car was cleanCons:
the sale of the insurance was a fraud10.0 Wonderful
Apr 2021
Pros:
Staff was courteous and direct about additional charges and rental rules. Check-in/drop-off were both quick and easy exchanges.Cons:
Price is always a factor and while I do feel we got a lot for our dollar, and appreciate the unexpected (free) car upgrade we got, I think the company overall can continue to make rentals more affordable - especially for within-state travel.2.0 Poor
Feb 2021
Cons:
The whole experience of pickup and drop off was an an absolute disaster. Ya’l allowed me to schedule a pickup at a time where they were closed. The multiple occasions I tried to return the car and was turned away and overcharged was infuriating. My experience was Bad with a capital B! I’m questioning whether or not to use these services again.10.0 Wonderful
Jan 2021
Cons:
Unlike the Hertz rental on Jan. 21-25 (which was poor) this car rental was a good value.2 locations in Inwood
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Reviews
2.4 Poor
Oct 2020
Pros:
Staff was polite and return was quick.Cons:
Very inefficient pick up that took an hour. I specifically requested a small vehicle which they didn’t have so got a regular sedan. During the hour that I waited, the car was sitting right there. Employees had not cleaned it and only right before I took possession were they in there disinfecting it. The car was dirty, smelled like weed. There were personal items belonging to someone in the trunk and a used mask under the driver’s seat. It looked like someone’s personal vehicle that had been rented out to me. All other cars in the facility looked good from afar - they were SUVs that had been washed and cleaned and had no damage. The car given to me had not been washed or cleaned, and had preexisting damage.7.6 Good
Sept 2020
Pros:
Yes the staff was friendly and the drop off was easyCons:
The quality of the vehicle10.0 Wonderful
Nov 2019
Pros:
They staff are always friendly and helpful! They make sure you always get what you want. Tino the store manager is the absolute best!Cons:
This place is great!10.0 Wonderful
Oct 2019
Cons:
I love them and i love their professionalism and hospitality when you come there! Great prices too!2.0 Poor
Oct 2017
Pros:
I was not able to get the car rental because it did not mention that we to have the credit card and person driving had to match... also I tried to use my debit card and they told me I need a pay stub AND a utility bill (which I did not have on me) so not only was I angry about having to travel all the way back from where we came from but she also mentioned how there was no ez pass with the car, so we have to pay our own tolls. She was laughing the whole time (very unprofessional) I was not able to take the trip that I had planned with the rental car.Cons:
Everything6.0 Okay
Sept 2017
Pros:
The car was clean enough and comfortable. The gentleman who checked me in was very helpful.Cons:
They didn't have my car ready and admitted that it was standard practice to try to upgrade people because they often don't have the right cars. The problem was that the cars they offered had terrible mileage and I was doing a LOT of driving. I ended up waiting 4 hours passed my scheduled pick up time to get my car.One location in Inwood
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Reviews
5.6 Fair
Nov 2019
Pros:
YesCons:
I was Very Disappointed with the hidden charges that was charged to my credit card when I turned the car in. I'm going to contact Avis to dispute these charges tomorrow and find out why I wasn't informed of these hidden charges when I picked up the car.4.4 Mediocre
July 2018
Pros:
The car was cheaper at this location that the ones closer to my home.Cons:
The staff didn't inform me that they were going to close early on the day that I was returning the car. I asked them what time they normally close on Sundays. They told me the closing time, and I told them I would be returning the car by that time on Sunday, even though my rental ended on Monday morning. This was because I didn't want to pay for parking overnight and then have to come and drop off the car on Monday morning (a 90 minute round trip for me). When I arrived on Sunday before the appointed hour (15 minutes before closing time) they had been locked up and closed for hours. (I called the national Avis hotline, and they told me that the Sunday closing time was early on that day because of the Memorial Day holiday the next day. WTF!2.8 Poor
Aug 2017
Pros:
It got us home safe.Cons:
Junkie Toyota Corolla.8.4 Very Good
Mar 2017
Pros:
Price, customer serviceCons:
Car not available when I had it booked, had to wait for return7.6 Good
Nov 2016
Pros:
Good car Selection and very friendly staffCons:
Drop fee for another Office is too much, makes it very difficult to do one way trips9.6 Wonderful
July 2016
Pros:
hard to find location accessOne location in Inwood
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Reviews
4.4 Mediocre
Sept 2016
Pros:
The location is close to upper manhattan and therefore less expensive than a manhattan rental.Cons:
no mention if overnight key drop (there's none at that location), and attempted to call multiple times with no answer and no voice recording nor was the call forwarded to the general number. with no information on the website as to Labor Day hours. the customer service representative told me I was wrong and was not helpful. I could go on ...8.8 Very Good
July 2016
Pros:
The vehicle was upgraded for free after my standard size vehicle wasn't available.Cons:
The inside of the windshield was very filmy and I had to thoroughly clean it myself to drive safely. I found a beer bottle under the drivers seat and empty soda bottle rolling around under the passenger seat. The exterior of the vehicle was spotless but these "leftovers" from the previous rental were concerning.2.0 Poor
June 2022
8.0 Very Good
Dec 2021
1.9 Poor
Sept 2021
One location in Inwood
2 locations in Inwood
One location in Inwood
Yes. Based on our information, ACE in Randalls and Wards Islands is the cheapest car hire location in New York. It is located at 124-10 S Conduit Avenue.
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