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One location in Meatpacking District
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Reviews
2.0 Poor
Oct 2023
2.0 Poor
May 2021
Cons:
My reservation was for 3pm. I arrived a little after 3 and the rental location was closed. Nowhere on the app or in the reservation process was it made clear that the location closed at 3. I tried to make another reservation somewhere, but the Kayak app showed no cars available anywhere. Literally none. Very, very disappointed in the whole experience. And I’d like a refund of the $22 pre-paid in insurance for a car I never got.8.0 Very Good
Mar 2021
Pros:
Easy dropoff, good price and great carCons:
Car wasn’t fully cleaned, pickup staff wasn’t very virtuous and nobody explained the functionality of the car (or was even available to ask questions)2.0 Poor
Dec 2020
Pros:
The staff was not wearing masks, were surly and belligerent.Cons:
There was a lack of professionalism all around. The stains on the shirt and the open contempt made me uncomfortable.2.0 Poor
Dec 2020
Pros:
Nothing at allCons:
THEY LET US WAIT IN LINE FOR HOURS IN FREEZING WEATHER BEFORE WE LEARNED THAT THEY HAD SIMPLY RUN OUT OF CARS2.0 Poor
Dec 2020
Pros:
NothingCons:
The staff could have cared even a little. Took 2 hours for them to give me the car, I had to stand in the freezing cold while I waited and the people working there could not have been more rude, apathetic or lazy.2 locations in Meatpacking District
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Reviews
2.0 Poor
May 2021
Pros:
No!!Cons:
Called me and told me we will call you around 3 to confirm your pickup never called Back.10.0 Wonderful
Aug 2020
Pros:
great convenient contactless pick up, drop offCons:
more SUV choices9.6 Wonderful
June 2020
Pros:
Pickup and drop off was very efficient and quick. Staff was friendly and was very hassle free. They put us in an SUV for the same price and it ended up allowing us to take more stuff on our trip than we originally planned.Cons:
Honestly in this case, I'm not sure. The price can always be better but felt we got a pretty good deal in this case too.2.0 Poor
May 2020
Cons:
They would not honor my reservation because it Was made same day9.6 Wonderful
Feb 2020
Pros:
The staff here is always super friendly, helpful, and knowledgeable.Cons:
All good.6.0 Okay
Oct 2019
Pros:
We needed to change cars because the windshield wipers on the car given to us in New York did not work. After much grief (see below), we were finally given excellent service and a new car by Joe and Cassie at the Enterprise office in Augusta, Maine.Cons:
The car we picked up in New York had a faulty driver side windshield wiper and was unsafe to drive in the rain. We tried to call Enterprise from the road and got bounced around and nobody could help us. We finally located an office on our own (The last person we talked to said "Call 911"!)2 locations in Meatpacking District
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Reviews
2.0 Poor
Aug 2020
Pros:
Absolutely nothing.Cons:
The staff were the RUDEST people I’ve ever met and there was a 2 hour long line to get your RESERVED car.3.2 Poor
July 2020
Pros:
Very expensive for a weekend car rental.Cons:
I am surprised that in 2020 you have to go into the office and wait in line for 25-30 min (only 1 person in front of me) to get your car keys.6.8 Okay
June 2020
Pros:
The people who work at this location were quite nice and efficient.Cons:
Really needed better cleaning -whoever is in charge of it. I ended up spending time wiping down interior with Lysol wipe and spraying with Purell disinfectant and then having to wait for all to disinfect and dry, since I could see that it hadn’t been throughly cleaned.4.4 Mediocre
June 2020
Pros:
Noting in particular stood out as good.Cons:
It would be better if this Avis had the cars they promised. The line was down the block of customers like me that reserved and pIs for cars that were not available. We had to wait for up to 2 hours for reserved cars to be brought from other location. Why don’t they bring the cars they know they have reserved to le location before their customers arrive? Like Hertz and other rental companies?2.0 Poor
June 2020
Cons:
The staff was unfriendly- rude even. It took 2 hours to get a car. It wasn’t sanitized at all. Not a great experience10.0 Wonderful
Oct 2019
Pros:
Staff was super friendly! Location of the Avis office so convenient next to Penn Station.2 locations in Meatpacking District
Filters
Reviews
2.0 Poor
Apr 2024
2.0 Poor
Oct 2022
6.0 Okay
Mar 2021
Pros:
Super easy drop off.Cons:
Was never a walk around when getting the car. Just picked up car and drove off didn’t need to show papers to anyine! Odd ....but ok!2.0 Poor
Sept 2020
Pros:
The staff was moderately friendly but not helpful or accommodating when I had simple questionsCons:
Hertz could try to not be a garbage company6.8 Okay
Aug 2020
Pros:
The local staff was very accommodating and apologetic.Cons:
There was a long line to pick up. Everyone got their car an hour late. The location I was dropping off at changed their hours so they were closed when I needed to swap cars. Your telephone customer service had no idea how to handle this.3.2 Poor
July 2020
Pros:
The pickup staff was okay to interact with.Cons:
The inside of the car was dirty when I received it, very sad in any situation but in a pandemic it could be deadly. I felt so inclined that I needed to pull over, purchase my own disinfectant, and clean the inside of the car. The drop off was also remote, I wasn’t aware of that, and I still haven’t been notified of the total cost of the car.One location in Meatpacking District
One location in Meatpacking District
One location in Meatpacking District
Yes. Based on our information, ACE in Randalls and Wards Islands is the cheapest car hire location in New York. It is located at 124-10 S Conduit Avenue.
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